Candidates 6
$800 / mo
≈ $9600 / year net
Community manager
Ukraine · Cherkasy · 2 years of experience · Intermediate ·Published 30 April
Ukraine · Cherkasy · 2 years of experience · Intermediate ·Published 30 April
December 2022 November 2023-CEO of ТС "УНІП" ("Ukrainian National Product"), Cherkasy, UA
Business strategy building. planning, and execution Conducting negotations
People management and recruitment
Financial documentation audit and management
Participation in PR events
March 2022 - April 2023 -
Volunteer for a non-commercial organization, "СІЧ" ("Sitch"), Cherkasy, UA
TG Group administration (4K+ users) Partners and investors relations Accounting
August 2019 July 2022-Head of Sales Department "Lactalis Group", Cherkasy, UA
Sales strategy building and execution
Negotiations
Tasks' deligation and control Staff training
Internal documentation preparation and management
SKILLS
Programming skills: Flutter, C++, Google Suite, Microsoft Office, etc. Community management (TG, Twich, & Viber)
SMM (TG, Instagram, & X)
ChatGPT management CRM Spot2d (pradata.com)
Candidates' interviewing (400+)
Negotiation skills
$1400 / mo
≈ $16800 / year net
Senior Techincal Support
Ukraine · Cherkasy · 2 years of experience · Advanced/Fluent ·Published 29 April
Ukraine · Cherkasy · 2 years of experience · Advanced/Fluent ·Published 29 April
My first technical support experience was Nextiva company. The purpose of company was providing IP telephony service for entrepreneurship and businesses in US. The responsibilities of mine were:
-setting up new accounts with Nextiva service;
-enabling various mobile features (SMS, conference rooms, voicemail to text, etc.);
-creating fax accounts;
-working with Hipaa compliance;
-provisioning desk phones;
-changing the caller ID for outbound calls;
-taking care of porting the toll/local phone numbers;
-setting up phone menu greetings;
My second job experience was 3Shape company that is known for creating 3D intraoral scanners and developing SW. My responsibilities were:
-working with bat files;
-increasing customer’s systems performance (proceeding windows updates, SW updates, updating drivers, configuring graphic card, etc.);
-reporting bags to developers;
-following Hipaa rules and terms;
-checking HW device conditions by cross-check procedures and running HW tests;
-working with dongle license subscription;
-working with SQL databses;
$900 / mo
≈ $10800 / year net
Customer Support Representative
Ukraine · 3 years of experience · Advanced/Fluent ·Published 29 April
Ukraine · 3 years of experience · Advanced/Fluent ·Published 29 April
October 2021 – February 2023 (1 year 4 months)
Welltech, Remotely (IT)
Technical support duties (+billing). Familiar with Google docs/sheets/calendar/meets etc, ticket/payment
systems, crm, chats, knowledge base and client’s data base. Managing all the working and
administrative tasks as a shift coordinator as well
Freight broker
September 2020 – May 2021 (8 months)
Sonic Auto Transportation, Remotely (Transport, logistics)
Familiar with TrustPilot, Appfollow. Responsibilities: load posting, dispatch, written/spoken communication with USA drivers and clients, closing a deal etc
Bartender
May 2016 – September 2016 (4 months)
Hilton Anatole, Dallas (Hotel and restaurant business)
Participant of the Work and Travel cultural exchange program
Call-center operator
January 2015 – July 2015 (6 months)
Teleperformance, Cherkasy (Telecommunications, Communications)
Technical support via phone, aftersales
$1000 / mo
≈ $12000 / year net
Client manager/Customer Service/Fintech/P2P Trading
Ukraine · Cherkasy · 3 years of experience · Advanced/Fluent ·Published 14 April
Ukraine · Cherkasy · 3 years of experience · Advanced/Fluent ·Published 14 April
-1 Year in Geo Pay/Currently working here. Working as a client manager to develop a regulated in Europe crypto/fiat exchanger, UAB AB Exchange. Working on P2P trading with Binance, OKX with foreign clients from Europe. Resolving disputes on P2P with unsatisfied clients and liquidity control of the assets.
-I also trade by myself on futures/spot, P2P on Bybit, OKX, KUKOIN, Binance.
-2 months as a KYC Agent at the Estonian crypto exchanger - Bitnomics (verification clients due to the compliance procedures). Working with clients' documents and CRM.
-3 months as a Supervisor (Honest Capital) - Controlling sales managers to follow the rules of the company when they are working. (to follow the company's script)
-I also own a not-big gaming/tech YouTube Chanel Pleyard Play.
I am an active PlayStation user, I own a PlayStation 5. I am fond of gaming,
technologies and of course as a YouTube owner editing videos.
My YouTube Chanel has more than 500 000 views summary and some of the
videos have 100K+ views.
To create videos I use Adobe Premiere Pro, Adobe Audition, Adobe Photoshop.
$700 / mo
≈ $8400 / year net
Customer/Technical Support
Ukraine · 2 years of experience · Upper-Intermediate ·Published 2 April · In passive search
Ukraine · 2 years of experience · Upper-Intermediate ·Published 2 April · In passive search
$1100 / mo
≈ $13200 / year net
Customer Support Manager
Ukraine · Cherkasy · 2.5 years of experience · Upper-Intermediate ·Published 22 March
Ukraine · Cherkasy · 2.5 years of experience · Upper-Intermediate ·Published 22 March
November 2023 - now | Everhelp
Customer Support Representative in B2B Shopify dev studio,
October 2021 – September 2023 | “Shift Arts”
Shopify Customer Support:
- Proficient in the Shopify platform;
- Assisted platform users in configuring applications;
- Collaborated with app developers and communicated technical issues effectively.
- Created guides for application users to improve their experience.
- Created guidelines for new workers in our company
Customer support representative,
Community Manager on Wizarda P2E Game
January 2022 – July 2022 | “Shift Arts”
- Answering questions and advising players about the game;
- Handled player objections;
- Maintained a friendly atmosphere in the community;
- Assisted junior colleagues in adapting;
- Maintained interaction between programmers and players in
case of bugs
I've been working as a support and community manager
(remotely) for 2,5 year.
I've been working on Wizardia (a game based on NFT and
cryptocurrency) for 6 months.
I am a fluent user of Trello, Slack, Zendesk, and Telegram. Strong user of Google Documents, and Sheets.
I came into the support and community sphere without any
experience but joined the projects completed in a month.
I have never received bad customer reviews and always did more than was required.
I came into the support and community sphere without any
experience but joined the projects completed in a month.
I am always trying to do more than was required and ready to vast more responsibility for project success.