Candidates 936
$800 / mo
≈ $9600 / year net
Customer Support
Ukraine · Kyiv · 1 year of experience · Intermediate ·Published today
Ukraine · Kyiv · 1 year of experience · Intermediate ·Published today
$500 / mo
≈ $6000 / year net
QA Engineer
Ukraine · Lviv · 1 year of experience · Intermediate ·Published today
Ukraine · Lviv · 1 year of experience · Intermediate ·Published today
At my previous job, I gained experience in conducting such types of testing as: regression testing, localization testing, functional testing, non-functional testing, smoke testing, ui testing, stability testing, black box testing, etc.
I also worked with such tools as: Jira, Crom 2, SEM Tool, Confluence, Tuna, Trello
I also learned how to work and communicate with a team.
$5000 / mo
≈ $60000 / year net
Head of Support / Support Team Lead
Poland · 8 years of experience · Upper-Intermediate ·Published today
Poland · 8 years of experience · Upper-Intermediate ·Published today
- 8+ years of experience in managing teams
- 9+ years of experience in leading several projects
- 9+ years of experience in consulting customers in business development
- 9+ years experience in troubleshooting
- Knowledge of web applications development process
- Experience in developing processes and their implementation
- Experience in creating a team and support department from scratch
- Experience in leading L1, L2, L3 Support team
- Experience in mentoring
- Developing and improving KPIs
- Extensive experience in supporting customers
- Experience working as a Scrum Master
- Knowledge of Agile project management frameworks
- Knowledge of the SDLC process
- Upper-Intermediate English
- Experience in project documentation
- Strong knowledge in HTML5/CSS
- Issue tracking systems (JIRA, Mantis)
- Proficient with the use of Skype, Slack, Google Docs, Dropbox, MS Office.
- Development methodologies (Agile, Scrum)
- Integrating monitoring tools (Google Analytics)
- Master’s degree in the Computer system and networks
- Master’s degree in Management
- Ph.D. student in Project Management
- Writing instructions to the administration panel of the site;
- Consulting 100+ customers;
- Increase in turnover (monthly fees) in 200%;
- Increasing the quality of team knowledge and operability with a fixed number of employees (facilitation in learning teammates);
- Increasing team productivity twice with implementing the new tools (JIRA SD, creating algorithms of complex tasks);
- Implementing the study system for juniors and newbies with further upgrading their knowledge.
- Decreased the ratio of reopened tickets from 11% to 2%
- Increased customer satisfaction score to 98/100
- Global automation in support processes saved more than 500 hrs per year
- Friendly colleagues;
- Interesting projects;
- Opportunity for career growth;
- Ability to work remotely
$1700 / mo
≈ $20400 / year net
partnership manager, account manager, team lead, customer support
Ukraine · Kyiv · 9 years of experience · Advanced/Fluent ·Published today
Ukraine · Kyiv · 9 years of experience · Advanced/Fluent ·Published today
Over 6 years experience as customer support agent
3 years of experience as customer support team lead
1.5 years of experience as an account manager/partnership manager
Skills:
• Lead generation
• Confident presenter and negotiator
• Requirements engineering and analysis
• Team mentoring and supervision
• CRMs: Zendesk, Hubspot; Tools: Slack, Asana, MS Office, Jira
Languages:
Ukrainian native
English fluent
French intermediate
Lead a team of 13 customer support agents
Worked on building customer support processes from scratch on 3 projects.
Created flows of communication with clients to improve CSat an NPS scores
$1000 / mo
≈ $12000 / year net
Project Coordinator/Customer Support Specialist
Ukraine · Lviv · 4 years of experience · Upper-Intermediate ·Published today · In passive search
Ukraine · Lviv · 4 years of experience · Upper-Intermediate ·Published today · In passive search
- Working with CRM system.
- Recruiting and onboarding ESL teachers (conducting screening sessions, and trial lessons to check if a teacher is a fit for the company or not; preparing all the necessary material for the teacher to start working).
- Planning and coordinating projects.
- Providing timely support to students, teachers, HRs of the companies-stakeholders.
- Lead Generation.
- Working with internal LMS, Trello, and Canva.
User Management Specialist at Nestle Business Services (NBS Lviv) Sep 2020 - Nov 2023:
- Solution of ticket requests in the ticketing system Service Now.
- Working with SAP, D1IM, Active Directory, MS Exchange server.
- Activities transfers from/to the markets, and knowledge transfers for newcomers and other teams.
- Management of the Standard Routine, Process Flow documentation, creation of learning materials for newcomers.
- Working with multinational teams using both English and Spanish for communication.
English Tutor Dec 2018 - Dec 2021 (Self-Employed):
- Teaching English as a second language.
- Working with children.
- Progress monitoring and assessment.
- Lesson planning.
English Tutor at Skyeng Sep 2019 - Aug 2020:
- Teaching English as a second language to adults.
- Creating learning materials.
- Using internal LMS.
$1300 / mo
≈ $15600 / year net
Data Entry / Data Analytics Specialist
Ukraine · Lviv · 5 years of experience · Upper-Intermediate ·Published today
Ukraine · Lviv · 5 years of experience · Upper-Intermediate ·Published today
In my role as a Data Entry Specialist, I diligently input and manage large volumes of data with precision and accuracy. I am proficient in various data entry software and tools, ensuring the integrity and completeness of information. I am adept at identifying errors and inconsistencies, employing my keen attention to detail to maintain data quality. My efficiency and commitment to maintaining organized records contribute to the seamless flow of information within the organization.
As a Data Analysis Specialist, I leverage my analytical skills to interpret complex datasets and extract valuable insights. I have a strong command of statistical methods and data analysis techniques, allowing me to identify patterns, trends, and correlations within data. My expertise in data visualization aids in communicating insights effectively to stakeholders, facilitating informed decision-making processes.
In my role as a Processing Manager, I oversee and optimize workflow processes to enhance efficiency and productivity. I collaborate closely with cross-functional teams to identify bottlenecks and implement solutions, leading to improved processing times and reduced errors. Additionally, I mentor and train team members, fostering a cohesive and high-performing work environment.
I have a proven track record in organizational proficiency and effectively managing workloads to meet deadlines, making me an excellent fit for roles in data analytics and data entry. My dedication, coupled with a rapid grasp of new concepts and meticulous attention to detail, equips me to excel in these areas. Additionally, my empathetic nature ensures a work approach centered around user needs, a valuable trait for a processing manager.
In my new work position, I anticipate a challenging and dynamic environment where my skills and expertise will be valued. I look forward to contributing my strong organizational skills and efficient workload management abilities to meet and exceed deadlines consistently. I expect to further enhance my proficiency in the specific tasks related to the role, leveraging my quick learning abilities to grasp new concepts swiftly. Additionally, I hope to utilize my keen attention to detail to ensure accuracy and quality in my work. Furthermore, I anticipate fostering a user-centric focus, leveraging my empathetic nature to understand and address the needs of stakeholders and customers effectively. Overall, I am excited about the opportunity to make meaningful contributions, collaborate with my colleagues, and grow both professionally and personally in the new position.
$1300 / mo
≈ $15600 / year net
customer care
Germany · 4 years of experience · Advanced/Fluent ·Published today
Germany · 4 years of experience · Advanced/Fluent ·Published today
$900 / mo
≈ $10800 / year net
QA Engineer/Technical support
Ukraine · Kyiv · 1.5 years of experience · Upper-Intermediate ·Published today
Ukraine · Kyiv · 1.5 years of experience · Upper-Intermediate ·Published today
$1300 / mo
≈ $15600 / year net
Technical Support Engineer / L2 Support
Ukraine · Kyiv · 3 years of experience · Intermediate ·Published today · In passive search
Ukraine · Kyiv · 3 years of experience · Intermediate ·Published today · In passive search
- Second level of partner support, direction CMS
- Solving or escalating a partner's problem
- Jira/Confluence technology stack
- Kibana logs analysis
- Pentaho reporting
- Monitoring the operation of the Grafana system
- Working with SQL databases
Risk Manager. 01.2022-04.2022
- log analysis
- Technical support (L1-L2 level) of users in the ticket system (Jira: SD), e-mail, messengers, etc.
- Search and elimination of platform issues
- Coordination of payment requests for clients
- Analysis of journals, identification of non-standard patterns and discrepancies
- Identification and verification of customers, communication with the support service
- Monitoring of statistical indicators
- Processing a large amount of information in CRM systems
Communication manager. 08.2020-01.2022
- Creation of a support department
- Writing scripts for chat
- Recruitment and training of new employees
- Management of customer support and maintenance
- Processing of large amounts of information in CRM-systems
- Experience in work with web applications, CMS
- Manage and monitor systems to drive troubleshooting
Great experience working with people
Team management experience
I easily find a common language with people, I can explain complex things in simple words
I have skills in administration, recruitment
Quick understanding and learning abilities
Intermediate English (reading/writing)
Ability to work under pressure
$700 / mo
≈ $8400 / year net
Customer support
Ukraine · Khmelnytskyi · 1 year of experience · Pre-Intermediate ·Published today
Ukraine · Khmelnytskyi · 1 year of experience · Pre-Intermediate ·Published today
Мої основні задачі — виконання запитів перміальних клієнтів банку.
Звʼязок з державними установами по всьому світі, вирішення питань зі співробітниками аеропортів (умови відвідування бізнес-залів, затримка рейсів, додаткові послуги в аеропорту тощо.
А також багато повсякденних задач.
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My last job was a customer service representative at SUP.
My main tasks were to fulfil requests from the bank's primary clients.
Liaising with government agencies around the world, resolving issues with airport staff (conditions for visiting business lounges, flight delays, additional services at the airport, etc.
As well as many everyday tasks.
Пройшов курси, та робив тестові запуски.
Розвинув навчики шукати нетандартне вирішення різних ситуацій.
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I started launching Facebook ads in the gambling sector.
I took courses and made test launches.
I developed the skills to look for unconventional solutions to different situations.
Планую разом з компанією досягти нових вершин.
Ціную командну роботу та взаємодопомогу у колективі.
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I plan to gain experience and help the company grow.
I plan to reach new heights with the company.
I value teamwork and mutual assistance in the team.