Candidates 91
$2500 / mo
≈ $30000 / year net
Technical Support Engineer
Poland · 3 years of experience · Advanced/Fluent ·Published today
Poland · 3 years of experience · Advanced/Fluent ·Published today
$600 / mo
≈ $7200 / year net
Junior QA Engineer
Poland · No experience · Intermediate ·Published yesterday
Poland · No experience · Intermediate ·Published yesterday
Experience:
Documentation testing (Review)
Mockup testing (Figma)
Creating test plan, checklists (using test design techniques)
Creating Test Cases (50+, TestRail, TestLink, Excel)
Testing of websites and mobile applications (functional, non-functional, cross-browser testing)
API testing (Postman, Swagger)
Creating Bug Reports (100+, Jira, Mantis, Excel)
Creating SQL queries (using online simulators)
Creating resume HTML\CSS
-To find my first job as a QA engineer
-To find a team where all members will actively work towards achieving the goal
-To find a position where I can to develop my skills in automated testing (I like working with SQL, HTML, JSON, and API requests)
So I will gladly accept the offer to join a friendly and successful team where I can grow professionally and contribute to the overall success.
$1800 / mo
≈ $21600 / year net
Service Engagement Manager
Poland · 7 years of experience · Advanced/Fluent ·Published yesterday
Poland · 7 years of experience · Advanced/Fluent ·Published yesterday
My main responsibilities now are:
- Owning end-to-end solution delivery on the assigned account;
- Being a primary point of responsibility over any delivery related matters, including escalations, upsells, etc;
- Helping customer to implement services and plan projects effectively;
- Preparing reports on project performance;
- Maintaining contact with all of the members of a team who are dedicated to providing client satisfaction in order to ensure that goals are being met.
Personal and Professional Skills:
- Strong communication and presentation skills (written and spoken) and problem resolution experience (working with complex cases and disputes);
- Experience working as a Team Lead (team of 6 people);
• Stress resistant and fast learner;
• Experience working with foreign customers including APAC and MENA region.
$1800 / mo
≈ $21600 / year net
Customer Support Manager
Poland · 5 years of experience · Advanced/Fluent ·Published 4 May
Poland · 5 years of experience · Advanced/Fluent ·Published 4 May
11.2022 – present
Main responsibilities:
•providing technical assistance to customers via chat (Zendesk), phone, and email
•handling complaints and processing RMA cases
Intern IT Recruiter, TechMission
04.2023 – 04.2023
During the internship:
•a request from the company was processed and turned into a job posting
•the candidate search plan was created and sourcing steps were performed
•candidates were selected and invited for the screening interview
•the screening interview was conducted
More information about previous working experience is available on request
I have basic knowledge of the Recruiting industry and am ready to work hard to become a Middle and Senior Recruiter in the nearest future.
I speak Ukrainian, English, German, and a bit of Turkish.
I'm looking for a job where I can constantly grow and improve myself.
$1500 / mo
≈ $18000 / year net
Customer Success Specialist
Poland · 4 years of experience · Upper-Intermediate ·Published 3 May
Poland · 4 years of experience · Upper-Intermediate ·Published 3 May
$1500 / mo
≈ $18000 / year net
Customer Support Agent
Poland · 2 years of experience · Upper-Intermediate ·Published 3 May · In passive search
Poland · 2 years of experience · Upper-Intermediate ·Published 3 May · In passive search
- Worked with English-speaking customers around the world using remote
connections, calls and chats.
- Provided support assistance in handling different computer issues,
resolving customer complaints, troubleshooting system and network
problems, diagnosing and solving application, hardware faults.
- Achieved my own goal – became one of the best support agents in the
company. From a newcomer to senior support representative in 15 months.
- Passed integral exams as fast as possible, took part in an examination test
group for senior technicians.
- Organized and conducted different kinds of technical trainings,
troubleshooting for my team members. Was a mentor for a newcomer.
- Wrote articles for the company's knowledge base.
PIPELINE CONSULTANT-ENGINEER
- Designed the linear and mechanical part of the gas pipelines using
AutoCAD Software.
- Calculated performed works and materials for pipeline construction with
Microsoft Office environment.
- Developed and provided technical input on engineering specifications,
standards and procedures.
- Carried out various engineering calculations (pipe wall thickness, ballast
weight, pipe bending configuration).
- Helped colleagues in installing, activating, and configuring workspaces of
CAD, MS Office, LotWorks and other applications.
$1500 / mo
≈ $18000 / year net
Customer Success Manager
Poland · 8 years of experience · Advanced/Fluent ·Published 3 May · In passive search
Poland · 8 years of experience · Advanced/Fluent ·Published 3 May · In passive search
Feb 2023
Support Your App
Up-to-date with the cutting-edge technology
Apply the latest and most excellent customer practices
Provide omnichannel support (via phone, email, chat, and social media)
Communication with developers and other departments of various IT companies;
Product expert and constantly growing.
Teaching Partner
Feb 2020 - June 2022
Pechersk School International, LLC ESL student support
Monitoring the progress of the educational process
Delegating work effectively using different leadership styles
Managing the resource of time
Making sure the work is done to the exemplary standards
Media Center Coordinator
Aug 2019 - Feb 2020 (7 months)
British International School
Create opportunities to lead in the development of the school's culture irrespective of academic ability
Conduct a range of events, creatively and innovatively to ensure that all members of the community are engaged in the process
Organize various school projects
Educational project coordinator
Oct 2018 - May 2019 (8 months)
Target Language Academy
Introduction of extracurricular projects
Creation of an academic environment
Organizing and motivating the team
Estimating and developing the budget
Development and leading of educational projects
Conducting workshops for staff
Participation in interviews
Account Manager (Sales)
Feb 2018 - May 2019 (1 year 4 months)
Target Language Academy
Developing positive relationships and handling customers' needs
Analyzing and managing risks
Generating new sales using existing and potential customer networks
Resolve conflicts and provide solutions to customers promptly
Suggest actions to improve sales performance and identify opportunities for growth
$1000 / mo
≈ $12000 / year net
Computer Technician | Customer support | Software support | Technical support | Cyber security |
Poland · More than 10 years of experience · Intermediate ·Published 2 May
Poland · More than 10 years of experience · Intermediate ·Published 2 May
1. Hardware Upgrades and Maintenance: I have successfully executed numerous hardware upgrades and maintenance tasks for desktops, laptops, and servers. This involved diagnosing hardware issues, replacing faulty components, and ensuring optimal performance.
2. Operating System Installations and Troubleshooting: I have proficiently installed, configured, and troubleshot various operating systems, including Windows, Linux, and macOS, to meet specific user requirements.
3. Network Setup and Administration: I have been involved in setting up local area networks (LANs) and ensuring smooth network operations. Additionally, I have conducted regular network maintenance and troubleshooting to resolve connectivity issues.
4. Software Deployment and Support: I have managed software deployments and provided ongoing support to end-users, addressing software-related issues and ensuring seamless integration with existing systems.
5. Data Backup and Recovery: I have implemented robust data backup strategies and executed successful data recovery processes, safeguarding critical information and minimizing data loss risks.
6. User Support and Training: I have consistently delivered exceptional technical support to end-users, resolving their queries promptly and effectively. Moreover, I have conducted training sessions to educate users on system usage and best practices.
Currently, I hold the role of a senior technical support specialist, where I lead a team responsible for resolving escalated technical issues and providing guidance to junior technicians. As a team leader, I prioritize effective communication and collaboration, fostering a positive and productive work environment.
Looking forward, I am keen on further enhancing my expertise in cloud-based technologies and exploring opportunities to work with virtualization platforms. I am also passionate about continuous improvement and staying updated with the latest advancements in the IT industry. My goal is to contribute to more innovative and efficient IT solutions that drive business success and customer satisfaction.
Sertificates:
Google IT Support Professional Certificate (Google Career Certificates)
Google Cybersecurity Specialization Professional Certificate
Google Career Certificates
Create a Virtual Private Cloud (VPC) Using AWS
Amazon Web Services (AWS)
AWS S3 Basics
Amazon Web Services (AWS)
Crash Course on Python (Google Professional Certificate)
$1500 / mo
≈ $18000 / year net
Customer Success & Marketing Specialist, Project Manager
Poland · 4 years of experience · Advanced/Fluent ·Published 2 May
Poland · 4 years of experience · Advanced/Fluent ·Published 2 May
Dynamic and results-driven professional with over 4 years of industry experience in project management, customer service, marketing and cross-functional collaboration. Known for my ability to multitask with precision and efficiency, I thrive in fast-paced environments and am committed to delivering consistent results. My proactive approach and keen attention to detail have been instrumental in driving success across various roles. I am eager to leverage my expertise and passion for excellence in a challenging environment where I can make a significant impact.
PROFESSIONAL EXPERIENCE:
1. Office Administrator & Marketing Specialist:
• Managed online marketing initiatives, including social media ads, email campaigns, website content, and SEO, to boost brand awareness and engage customers.
• Streamlined administrative procedures, including correspondence management, appointment scheduling, and file organization, to maintain a productive work environment.
2. Freelance Remote Marketing Specialist:
• Authored engaging blog posts and created marketing materials like brochures, flyers, and digital ads to drive brand visibility and customer engagement.
2. Freelance Remote Customer Service Virtual Assistant:
• Provided exceptional customer service by handling inquiries via email, chat, Tidio, and social media, ensuring high levels of satisfaction and retention.
3. Project Manager:
• Developed comprehensive project plans with clear timelines, milestones, and budget requirements to ensure on-time delivery of top-notch results.
• Established effective communication among team members to enhance collaboration and project success.
4. Finance Manager & Reporting Team Leader:
• Oversaw the preparation and analysis of financial reports and statements to ensure compliance with accounting standards, regulations, and company policies.
• Provided guidance, support, and mentorship to team members to enhance their skills and performance.
5. Customer Service and Operations Specialist:
• Managed customer interactions, returns, exchanges, and purchasing activities to ensure satisfaction and operational efficiency.
• Maintained relationships with suppliers, vendors, and manufacturers to ensure timely delivery of quality products for both B2B and B2C segments.
Spearheaded initiatives to minimize losses through effective returns management and collaboration with suppliers, improving profitability and retention rates.
• Enhanced Team Productivity
Implemented a meeting tracking system, increasing accountability and follow-up on actions by 25%, enhancing team productivity and project efficiency.
• Increased Sales Revenue
Initiated and successfully implemented a feedback collection system to enhance customer service standards, resulting in a measurable increase in sales.
• Optimized Employee Onboarding
Developed a comprehensive training program for new employee onboarding, resulting in smoother transitions and increased productivity.
• Enhanced the email marketing campaign that drove online sales by updating the layout, messaging, merchandising, and promotions of marketing emails, post-purchase emails, cross-sell emails, and abandoned cart emails.
• Recognized for Excellence
Received Employee of the Month award for exceptional performance and dedication to achieving company goals.
In terms of the work itself, I am eager for opportunities that allow me to unleash my creativity. I thrive in environments where I can bring innovative ideas to the table and contribute to the growth and success of the organization.
Thank you for considering my aspirations. I look forward to the possibility of collaborating with your esteemed organization.
Warm regards,
Kristina Romanenko
$500 / mo
≈ $6000 / year net
Customer Support
Poland · No experience · Upper-Intermediate ·Published 2 May
Poland · No experience · Upper-Intermediate ·Published 2 May