Candidates 817
$1500 / mo
≈ $18000 / year net
Customer Support Team Lead
Ukraine · 2.5 years of experience · Advanced/Fluent ·Published today
Ukraine · 2.5 years of experience · Advanced/Fluent ·Published today
Sales Manager -> Head of Sales Department -> Head of Customer Service Department -> Customer Support Representative Lead
Main functions, I was involved in:
planning the department strategy
hiring and training new people
scripts implementation
KPI controlling
helping the agents with goals setting and assisting to achieve them
building long-term relationships with partners and customers
contracts
leading project teams
people management
operating work (working with tickets/inquiries)
Main tools I used: Salesforce, Miro, ClickUp, Ringcentral, Slack, Front, Asana, Confluence, Google tools
- Implemented new KPIs, based on the business needs
- Generated a passive income for the company through the relations with partners
- Raised the percentage of the valuable clients from 10% to 30% within the planned period
- Run the Customer Support department along with the basic processes (the new one in the company system)
- Promoted two subordinates to the senior level
$1100 / mo
≈ $13200 / year net
Customer Success Manager/Customer Support Manager
Ukraine · 2.5 years of experience · Advanced/Fluent ·Published today
Ukraine · 2.5 years of experience · Advanced/Fluent ·Published today
My responsibilities:
-sending bills to patients and insurance companies
-detailed payment posting into the billing system
-investigating on status of payments and resolving issues with them,
-handling calls from patients and insurance companies.
- guiding providers on how to use our product (CRM systems).
I'm open to new offers!
$1000 / mo
≈ $12000 / year net
System administrator\technical support
Ukraine · Kyiv · 8 years of experience · Intermediate ·Published today
Ukraine · Kyiv · 8 years of experience · Intermediate ·Published today
02.2012-01.2013Інтернет провайдер Luganet. (Монтажник інтернет-мереж та підключення абонентів)Обов’язки: Обслуговування комп’ютерних мереж так підключення нових абонентів. Налаштування роутерів, прокладення кабеля.
03.2013-04.2014 Інформаційно-обчислювальний центр соціального захисту населення у місті Луганськ (Інженер програмного забезпечення)Обов’язки: Супровід бази даних ЄДАРП. Адміністрування корпоративної мережі компанії та обслуговування комп'ютерної техніки, периферії. Робота в Exel: написання макросів, формул. Робота з Access: порівняння табличних даних. Консультування та вирішення питань державного підприємства.
03.2015 -10.02.2024 HiTechnic.
(Технічна підтримка на рівні L1). Обов’язки: Технічна підтримка коричстувачів у телефонному режимі або за допомогою віддаленого підключання до користувача за допомогою TeamViewer та Ammy Admin. Також додаткові обов’язки такі як формування звітів в Excel на даних з 1С або Business Analysis Tool.
15.02.2024-по теперішній час. Vodafone - системний адміністратор. Підтримка робочих місць та видача нової техніки, співробітникам компанії. Help desk (заявки через jira) - технічна підтримка співробітників. Розгортання віртуальних машин та надання необхідних прав через active directory.
- Базові принципи будови мереж (DHCP, DNS, VPN, POP3, SMTP);
- Знаю апаратну частину комп’ютера/ноутбука та периферійного обладнання;
- Навички віддаленої роботи з користувачами (TeamViewer, Remote Desktop, AMMY Admin)
- Добре володію всіма версіями ОС Windows
- Досвід роботи з хмарними сервісами Office 365
- Збірка ПК, розгортання ПЗ, діагностування та вирішення проблем користувача.
- Вміння працювати з мережевим обладнанням (роутери, точки доступу різних виробників).
Професійний ріст. Офіс біля метро. Неформальна обстановка.
$1000 / mo
≈ $12000 / year net
Customer/Tech Support
Ukraine · Kyiv · 6 years of experience · Advanced/Fluent ·Published today
Ukraine · Kyiv · 6 years of experience · Advanced/Fluent ·Published today
CUSTOMER SUCCESS ASSOCIATE | 2023 - 2024
Nimble CRM
Managed communication with telecom partners for
route sales negotiations.
Optimized routes to improve traffic flow for client
networks.
Provided customer support via email and phone
channels.
Coordinated with engineering team for bug fixing and
technical support.
Maintained regular client communication, offering
proactive assistance.
ACCOUNT MANAGER | 2023 - 2023
Lexico Telecommunications
Assisted customers with onboarding process, ensuring
smooth transitions and satisfaction.
Conducted webinars to educate and support new
customers, addressing their inquiries.
Identified and reported bugs in Nimble CRM,
collaborating with developers for resolution.
Worked closely with development teams in bug fixing
efforts for improved product functionality.
Addressed customer concerns via ticketing system,
calls, and screen shares promptly and effectively.
CUSTOMER SUPPORT MANAGER | 2022 - 2023
Genesis Tech
Oversaw customer support via email and Zendesk for
Words Booster, Avrora, and Manifest apps.
Assisted users with onboarding and addressed billing
issues.
Resolved bug reports promptly, collaborating with
developers.
Educated users on application usage and features.
Responded to user reviews on Google Play.
2x employee of the year
15 months employee of the month as a customer support representative.
Most improved employee of the year (Genesistech)
Most innovative Customer Support Representative (3 consecutive months at Econet)
$4000 / mo
≈ $48000 / year net
Head of Support/VIP or Head of Operations roles (gambling).
Ukraine · Kyiv · 4 years of experience · Upper-Intermediate ·Published today
Ukraine · Kyiv · 4 years of experience · Upper-Intermediate ·Published today
My experience:
Industry: iGaming
Experience: 4 years in iGaming
Jurisdictions experience: MGA, Curaçao
Verticals: online casino, sports betting
GEOs: Europe, UK, LATAM, India
Previous roles: customer support agent, customer support & operations team leader, Head of Support
Teams: managed teams from 4 to 40 employees (direct management).
What I can do: quickly adapt to any gaming platform, CRM and operational software. Set up CS / VIP team from ground up or come and evaluate existing teams and improve processes (team, trainings, protocols, help desk customisation, improving KPIs) . Review and set department targets. Work with VIP data base: proper segmentation, team training and evaluation, reporting. Participate in creating and implementing retention strategy.
Have understanding and can cooperate with: marketing team (CRM, affiliate, SEO, retention, email marketing, community management, product team, designers), anti fraud, payment and risk teams (KYC/CDD, EDD checks, anti fraud measures and account analysis, identifying issues with payments success rates and suggesting ides on its improvement), casino management (have experience communicating with game providers and integrators, supervising game portfolio and game positioning, assisting in organizing tournaments).
Software: Jira, Confluence, Notion, Slack, Microsoft Office, Miro, Figma, Zendesk, LiveChat, Optimove, Sendgrid, Smartico, Softswiss, SoftGaming
Languages:
English - B2
Ukrainian - Native
Russian - Bilingual
$1200 / mo
≈ $14400 / year net
Support Engineer
Ukraine · Lviv · 2.5 years of experience · Upper-Intermediate ·Published today
Ukraine · Lviv · 2.5 years of experience · Upper-Intermediate ·Published today
$1200 / mo
≈ $14400 / year net
Business Development / IT Sales / Account Manager
Armenia · 3 years of experience · Advanced/Fluent ·Published today
Armenia · 3 years of experience · Advanced/Fluent ·Published today
Feb 2022 - Present
B2B Partnership Development
Market Analysis
Relationship Management
Product Development Insights
Team Leadership
Participating in different events in Armenia
Technology Expertise
Next HVAC & appliance repair company | Account Manager
May 2022 - Nov 2023
Communicate with customers via phone, email, and chat to answer questions and resolve issues courteously.
Generate leads to expand the customer base.
Efficiently manage orders, process payments, and provide expert advice while maintaining accurate records through CRM software.
Bidygo | Customer Service Support Specialist
Oct 2022 - Sep 2023
Customer interactions involve answering questions, providing information, and resolving issues courteously via phone, email, and chat.
Problem resolution addresses technical difficulties and customer complaints promptly.
Technological support includes diagnosing and solving hardware, software, and internet platform issues for clients.
Documentation is key, maintaining accurate records of customer communications and issue resolutions using CRM software.
HVH Industrial Solutions | Account Manager
Oct 2021 - Mar 2022
Customer interactions involve courteous communication via phone, email, and chat for prompt issue resolution.
Client Relationship Management focuses on maintaining long-term connections with assigned clients.
Tailoring solutions to understand and address clients' specific needs, goals, and challenges.
Account expansion identifies opportunities for upselling and cross-selling to boost revenue.
Strategic Account Planning aligns client objectives with organizational goals.
Client Support provides timely assistance and effective problem-solving, ensuring customer satisfaction.
Implemented targeted client education initiatives, resulting in a 15% improvement in customer satisfaction scores.
Established and maintained long-term relationships with key clients, contributing to a 30% increase in client retention over a two-year period.
Implemented personalized solutions for clients, addressing their specific needs and exceeding expectations, leading to positive client testimonials.
Resolved complex technical issues promptly, maintaining a 95% customer satisfaction rate during my tenure as a Customer Service Representative.
Utilized CRM expertise to streamline customer interactions, resulting in a 25% improvement in response time and overall service efficiency.
Applied market research insights to refine lead generation strategies, resulting in a 20% increase in the quality of leads.
$600 / mo
≈ $7200 / year net
Support
Georgia · More than 10 years of experience · Advanced/Fluent ·Published today
Georgia · More than 10 years of experience · Advanced/Fluent ·Published today
Tourism and Hotel Business Specialist.
Front Office and Back Office.
Video Editor
Game Tester
Writer in several companies
$500 / mo
≈ $6000 / year net
Support
Ukraine · 1 year of experience · Intermediate ·Published today
Ukraine · 1 year of experience · Intermediate ·Published today
$600 / mo
≈ $7200 / year net
Junior QA Engineer
Ukraine · Kyiv · 6 months · Upper-Intermediate ·Published today
Ukraine · Kyiv · 6 months · Upper-Intermediate ·Published today