Candidates 1
$1000 / mo
≈ $12000 / year net
Client manager/Customer Service/Fintech/P2P Trading
Ukraine · Cherkasy · 3 years of experience · Advanced/Fluent ·Published 14 April
Ukraine · Cherkasy · 3 years of experience · Advanced/Fluent ·Published 14 April
-1 Year 3 Months in the recovery companies (Claim Justice/Global Refund Group) - helping clients to recover their lost funds using legal procedures (refund letters with banks, applications to the crypto exchangers and regulated companies to receive original transaction history with crypto addresses to start a crypto investigation for foreign clients) I have enough positive reviews of my work on TrustPilot as a case manager, that can be found on TrustPilot (Claim Justice) attached in my CV.
-1 Year in Geo Pay/Currently working here. Working as a client manager to develop a regulated in Europe crypto/fiat exchanger, UAB AB Exchange. Working on P2P trading with Binance, OKX with foreign clients from Europe. Resolving disputes on P2P with unsatisfied clients and liquidity control of the assets.
-I also trade by myself on futures/spot, P2P on Bybit, OKX, KUKOIN, Binance.
-2 months as a KYC Agent at the Estonian crypto exchanger - Bitnomics (verification clients due to the compliance procedures). Working with clients' documents and CRM.
-3 months as a Supervisor (Honest Capital) - Controlling sales managers to follow the rules of the company when they are working. (to follow the company's script)
-I also own a not-big gaming/tech YouTube Chanel Pleyard Play.
I am an active PlayStation user, I own a PlayStation 5. I am fond of gaming,
technologies and of course as a YouTube owner editing videos.
My YouTube Chanel has more than 500 000 views summary and some of the
videos have 100K+ views.
To create videos I use Adobe Premiere Pro, Adobe Audition, Adobe Photoshop.
-1 Year in Geo Pay/Currently working here. Working as a client manager to develop a regulated in Europe crypto/fiat exchanger, UAB AB Exchange. Working on P2P trading with Binance, OKX with foreign clients from Europe. Resolving disputes on P2P with unsatisfied clients and liquidity control of the assets.
-I also trade by myself on futures/spot, P2P on Bybit, OKX, KUKOIN, Binance.
-2 months as a KYC Agent at the Estonian crypto exchanger - Bitnomics (verification clients due to the compliance procedures). Working with clients' documents and CRM.
-3 months as a Supervisor (Honest Capital) - Controlling sales managers to follow the rules of the company when they are working. (to follow the company's script)
-I also own a not-big gaming/tech YouTube Chanel Pleyard Play.
I am an active PlayStation user, I own a PlayStation 5. I am fond of gaming,
technologies and of course as a YouTube owner editing videos.
My YouTube Chanel has more than 500 000 views summary and some of the
videos have 100K+ views.
To create videos I use Adobe Premiere Pro, Adobe Audition, Adobe Photoshop.
Work in Claim Justice - were done successful recovers of the lost funds in Claim Justice company. That can be found on TrustPilot (Claim Justice).
English
chargeback
good communication skills
customer service
communication skills
team management
Blockchain and Cryptocurrency
customer support
analytical skills
troubleshooting
Excel
CRM
customer care
account management
Dispute Resolution
MS Office
client management
client onboarding
client communication
Client Relationship