Candidates 499
$5000 / mo
≈ $60000 / year net
Head of Support / Support Team Lead
Poland · 8 years of experience · Upper-Intermediate ·Published yesterday
Poland · 8 years of experience · Upper-Intermediate ·Published yesterday
- 8+ years of experience in managing teams
- 9+ years of experience in leading several projects
- 9+ years of experience in consulting customers in business development
- 9+ years experience in troubleshooting
- Knowledge of web applications development process
- Experience in developing processes and their implementation
- Experience in creating a team and support department from scratch
- Experience in leading L1, L2, L3 Support team
- Experience in mentoring
- Developing and improving KPIs
- Extensive experience in supporting customers
- Experience working as a Scrum Master
- Knowledge of Agile project management frameworks
- Knowledge of the SDLC process
- Upper-Intermediate English
- Experience in project documentation
- Strong knowledge in HTML5/CSS
- Issue tracking systems (JIRA, Mantis)
- Proficient with the use of Skype, Slack, Google Docs, Dropbox, MS Office.
- Development methodologies (Agile, Scrum)
- Integrating monitoring tools (Google Analytics)
- Master’s degree in the Computer system and networks
- Master’s degree in Management
- Ph.D. student in Project Management
- Writing instructions to the administration panel of the site;
- Consulting 100+ customers;
- Increase in turnover (monthly fees) in 200%;
- Increasing the quality of team knowledge and operability with a fixed number of employees (facilitation in learning teammates);
- Increasing team productivity twice with implementing the new tools (JIRA SD, creating algorithms of complex tasks);
- Implementing the study system for juniors and newbies with further upgrading their knowledge.
- Decreased the ratio of reopened tickets from 11% to 2%
- Increased customer satisfaction score to 98/100
- Global automation in support processes saved more than 500 hrs per year
- Friendly colleagues;
- Interesting projects;
- Opportunity for career growth;
- Ability to work remotely
$500 / mo
≈ $6000 / year net
Moderator, customer support representative
Ukraine · 2.5 years of experience · Upper-Intermediate ·Published yesterday
Ukraine · 2.5 years of experience · Upper-Intermediate ·Published yesterday
$1200 / mo
≈ $14400 / year net
HTML Markup Developer / Technical Support Engineer
Ukraine · 5 years of experience · Advanced/Fluent ·Published yesterday
Ukraine · 5 years of experience · Advanced/Fluent ·Published yesterday
Jun 2018 - Nov 2021, Remote work
- Developed and maintained responsive components, templates, and layouts using HTML, CSS, and jQuery, for CMS WordPress ensuring seamless user experiences across devices;
- Strong knowledge of WordPress theme development, customization, and plugin integration;
- Have experience working with Advanced Custom Fields (ACF) and Elementor;
- Collaborated with designers and back-end developers to integrate front-end code with server-side logic.
- Utilized jQuery to create dynamic and interactive features, enhancing user engagement and satisfaction.
- Optimized website performance through efficient CSS styling and JavaScript code optimization techniques.
- Bugfix and maintain existing components and templates;
- Test across browsers and devices to ensure the UI is functional on all devices;
- Work with the support team to fulfill customer requests;
- Development work on client websites;
Deluxe Entertainment / Production Engineer
Nov 2021 - Dec 2023, Remote work
- Diagnosed and resolved escalated incidents and service requests within established SLAs, ensuring maximum uptime and customer satisfaction;
- Collaborated with Tier-1 and Tier-2 support teams to escalate and prioritize critical issues, providing guidance and expertise to facilitate resolution;
- Conducted in-depth root cause analysis of recurring incidents and implemented corrective actions to prevent future occurrences;
- Acted as a subject matter expert for specific technologies or systems, providing training and knowledge transfer to junior support engineers;
- Participated in on-call rotations to provide 24/7 support coverage and respond to critical incidents outside of regular business hours;
- Recommend system optimizations, process flow changes, and document work instructions, standard operating procedures, and FAQs;
$1200 / mo
≈ $14400 / year net
Team lead
Ukraine · 3 years of experience · Upper-Intermediate ·Published yesterday
Ukraine · 3 years of experience · Upper-Intermediate ·Published yesterday
project planning and work scheduling,
control over the execution of tasks and ensuring the fulfillment of deadlines,
collection of requirements from experts and customers,
preparation and conducting of presentations to clients and stakeholders,
control of project progress and completion of tasks by the project team,
identification of potential risks and development of their management strategies,
registration and account management,
management of study groups,
providing analytical reporting.
Team Leader. Rotary International:
establishing communication between departments,
promotion and development of the project,
creation of manuals,
registration and account management,
management of study groups,
help in using the platform,
providing analytical reporting.
SUP Lead Support:
creating the technical support department, writing documentation, developing the work strategy, working on several projects at the same time, recruiting.
Researcher Team Lead:
planning, coordination and execution of assigned research projects (simultaneous work on two projects); organization of work with the project to create the largest casino and gaming site; organization of work with a financial project to create the largest EMI site; search and hiring of employees; creation of working documentation; creation of a working strategy; preparing agenda for meetings.
IT Support Engineer. Support Shift Lead:
diagnose and troubleshoot issues, including account setup and network configuration; management assistance; research and identify solutions to software and hardware issues; provide clear and complete documentation and notes on all service inquiries.
Website Administrator:
layout; creating the new website on the schoolchampion.in.ua platform; designing of interface; filling the site content.
$1500 / mo
≈ $18000 / year net
Middle Support Agent
Ukraine · Rivne · 3 years of experience · Upper-Intermediate ·Published yesterday · In passive search
Ukraine · Rivne · 3 years of experience · Upper-Intermediate ·Published yesterday · In passive search
$2000 / mo
≈ $24000 / year net
Customer Success
Ukraine · 3 years of experience · Upper-Intermediate ·Published yesterday
Ukraine · 3 years of experience · Upper-Intermediate ·Published yesterday
I started my career from Customer Success position and I know for sure there are no wrong customers - there are misunderstood ones. I believe that proper communication is the key to business (and life itself) success.
High level of soft skills.
High level of creativity and rich imagination.
Experience: Customer success manager, Project Manager, International Sales and communications.
Skills:
- Copywriting and public speaking (English/Ukrainian);
- Critical thinking;
- Communication;
- Marketing;
- Conflict management and problem-solving;
- Fast learning and deep engaging;
- Microsoft Office, Photoshop, Adobe Premiere Pro, Trello, Google Documents.
I also know how to write a song in Ableton and how to organize a video shooting crew for making music video.
Looking for interesting projects.
Launched an online store from scratch: found investors, profitable suppliers, created a company identity.
$500 / mo
≈ $6000 / year net
Junior Python Developer
Ukraine · Lviv · 6 months · Advanced/Fluent ·Published yesterday
Ukraine · Lviv · 6 months · Advanced/Fluent ·Published yesterday
$2000 / mo
≈ $24000 / year net
UI/UX Designer / Customer Support Manager
Cyprus · 5 years of experience · Advanced/Fluent ·Published yesterday
Cyprus · 5 years of experience · Advanced/Fluent ·Published yesterday
Finalist of Golden Bytes Competition for developers
$2300 / mo
≈ $27600 / year net
Customer Support Team Lead/Operations Manager
Ukraine · Kyiv · 5 years of experience · Upper-Intermediate ·Published yesterday · In passive search
Ukraine · Kyiv · 5 years of experience · Upper-Intermediate ·Published yesterday · In passive search
I started working as a Customer Support Manager in September 2017. For 5 years, I was a CSM, Senior CSM, Quality Assurance Manager, and CS Team Leader.
For now, I am managing the international CS Team (Chinese-speaking) in a crypto mining company. We aim to provide efficient tech (mining-related) support to our customers in China.
During these 5 years, I have worked for Ed-Tech, Gambling and Mining projects. My responsibilities included:
1. Communication with customers from China (in Chinese), USA and Europe & handling complex requests;
2. Building and maintaining strong, long-lasting relationships, working on customers’ loyalty.
3. Adaptation, onboarding and mentoring new-comers, off-boarding process for CS team and supply agents;
4. Quality evaluation and assessments, 1*1 meetings for the CS team aimed at improving the quality of the service;
5. Develop schedules, a motivation system within the team, including a personal development plan (moving from Junior grade to Middle, etc);
6. Setting & tracking main KPIs/OKRs;
7. Creating communication flow between departments to ease and speed up problem resolution and updates exchange;
8. Creating documentation, like CS instructions and notes, product descriptions;
9. Identifying bottlenecks and complex areas in processes, cooperating with teams to find the best solution;
10. Cooperating with the Product Team, took part in hypothesis testing.
In August 2022, I completed a Brand Management course, and am actively implementing the knowledge gained there into the work, for example in terms of communication strategy & tone of voice. Besides that, now I understand how branding works and how important it is, starting from the identification of company’s values to interaction with different TAs at each level of brand development.
I am ready and able to learn fast as well as share my ideas and experience.
Created a full employee life-cycle for supply agents, which included hiring, onboarding, adaptation, development, and off-boarding.
Made significant improvements to an existing quality assessment system that could efficiently evaluate the performance of each member of the team and the team as a whole.
Set up relevant OKRs that corresponded to the current stage of project development, thus giving the team an understanding of what to focus on to get the maximum profit.
Connected CS Team and Business Team so that the company's tone of voice could truly represent the company's values and policies.
Would like to join a company with transparent & ecological internal policies and growth opportunities where I can both apply and improve my experience and skills.
$1000 / mo
≈ $12000 / year net
Sales Manager, Business/Project Manager /Customer Support
Nigeria · 3 years of experience · Advanced/Fluent ·Published 25 April
Nigeria · 3 years of experience · Advanced/Fluent ·Published 25 April
-Managed initial client interactions, outbound leads, and inquiries.
-Utilized CRM tools like Zendesk or Freshdesk for client management.
-Achieved individual sales targets consistently.25 sales monthly out of 15
-working as a Customer Relations Specialist, handling client inquiries and facilitating transitions to licensed advisors.
*Program Associate at Science Squad Africa:
-Provided support to educational programs, including curriculum design and event coordination.
-Used database software for program documentation.
Led recruitment and onboarding efforts for additional staff.
-serving in a leadership role within the organization, overseeing program initiatives and staff management.
*Customer Support Officer at BuyPower Inc.:
-Offered comprehensive assistance to customers, addressing concerns and promoting products.
-Employed troubleshooting tools and techniques for issue resolution.
-Collaborated with a team of CSRs and other departments.
-involved in providing advanced customer support and mentoring new hires.
*Customer Service Representative at United Bank For Africa, UBA PLC:
-Handled various banking inquiries and transactions.
-Educated customers on digital banking platforms.
-providing frontline customer service or may have moved to a more specialized position within the bank.
*Sales Lead & Digital Marketer at Chinez Integrated Services:
-Developed digital marketing campaigns and managed sales teams.
-Utilized analytics tools like Google Analytics for campaign monitoring.
-Collaborated with cross-functional teams for alignment.
-overseeing marketing strategies and team performance currently, focusing on enhancing sales and brand presence.
Areas for Improvement:
Continuous learning and staying updated with the latest trends and technologies in customer relations, sales, and digital marketing.
Developing leadership skills further, especially in leading cross-functional teams and driving organizational goals.
Expanding expertise in emerging areas such as data analytics, AI-driven customer service, or advanced digital marketing strategies.
- organized an internal library of projects
- organized internal project estimation process
- increased the profitability of projects
-Beat Sales Target (for 6 consecutive months)
-MVP Award
On the flip side, I don't want to feel stagnant or limited in my professional growth. I prefer to avoid roles that lack opportunities for advancement or fail to recognize and utilize my full range of skills and expertise. Additionally, I aim to steer clear of toxic work environments where negativity and micromanagement hinder creativity and productivity.