Customer service specialist/Спеціаліст служби підтримки

Kyiv · $500 · 2 years of experience · Intermediate

- Півтора роки роботи на посаді спеціаліст з підтримки користуваічів в OLX Ukraine. Досвід роботи з Atlas, Hermes, Zendesk. - Півроку роботи письмовим перекладачем кореспонденції з англійської на українську/російську мови.

English, Communication Skills, Windows, Customer Relations, Customer Support, Customer service, Translation

Цікавий проект, який дасть змогу розвивати не лише професійні навички,а й особисті риси характеру.



Remote work, Russia · $650 · 5 years of experience · Advanced/Fluent

I am a UI / UX designer in product design with over 5 years of experience. I worked on a desktop / mobile site and application for both large projects and startups. I have experience in conducting design research, prototyping, usability testing and developing visually appealing and user-friendly interfaces. I have a product mindset and I always take into account the needs of the business, the user, and technological limitations when working on a design solution. Worked with many teams in various areas: E-commerce, Social Networks, Gaming, Media, CRM System, Educational Platform, etc. Adobe Photoshop, Sketch, User Interface, Adobe Illustrator, User Experience, Figma, InVision, Wireframes, Prototype, mobile design, Prototyping, Responsive Design, CSS, Zeplin, Graphic design, Product Design, Jira, Design Patterns, iOS applications, Guidelines, 2D Illustration, invision app, Human Interface, Creative Direction, SVG, typography, Human-Centered Design, Основы HTML/CSS, Logo & Brand Identity, Android Mobile Applications, Indesign, user flow, User Experience , User Empathy, Usability principles, user portrait, Interface Evaluation, Modular Grids, Kanban, realtimeboard, Google Material Design, Infographics

Adobe Photoshop, Adobe Illustrator, Figma, WEB DESIGN, HTML, CSS, UI/UX, Photoshop, User Interface, mobile design, web, SEO, English, Prototype, Graphic design, Mobile design, Product Design


DevOps / Sysadmin

Kyiv · $1000 · 4 years of experience · Intermediate

- Знание и понимание протоколов служб: TCP/IP, HTTP, FTP, SSH, telnet, DNS, DHCP, POP3, SMTP,RDP,AD; - базовые знания html css js php, git, powershell, bash; - trello time management; - Техподдержка пользователей компании (200 компьютеров – первая техподдержки); - Модернизация, устранение сбоев, блочный ремонт ПК и ноутбуков; - Коммутация, прошивка и настройка сетевого оборудования и локальной сети; - Настройка и подключение периферийных устройств; - Организация удаленного доступа; - установка и настройка ПО клиент-банк; - Знание принципов работы сети, и настройки сетевого оборудования (router, switch) - Создание новых локальных сетей; - Резервное копирование и восстановление данных; - Поддержка пользователей; - разработка предложений по развитию инфраструктуры сети - ведение документации;

Linux, bash, Git, Ansible, Networking, Docker, Ubuntu, TCP/IP, AWS, Nginx, Jenkins, Windows, MySQL, Zabbix, CentOS, FTP, Hyper-V, VPN, Kubernetes, DHCP, Python, VirtualBox, VMware, DNS, Apache, Cisco, SQL

- внедрение dhcp и active directory - Знание принципов работы сети, и настройки сетевого оборудования (router wi-fi, switch) - Создание новых локальных сетей; - Резервное копирование и восстановление данных; - Знания принципов виртуализации и их продуктов; - Небольшой опыт разработки сайтов

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Client Service Manager/ Account Manager/ Project Manager

Kyiv, Berlin, London, EU, USA, Canada · $1300 · 3 years of experience · Advanced/Fluent

I am experienced in marketing, business development, customer support and sales. For me is not just important to reach the business goals, however, go the extra mile in order to meet the customer needs and deliver the clients satisfaction, by increasing the loyalty. I do believe that my self-confidence, strong analytical and negotiation skills, striving for excellence attitude to life make me the perfect candidate for the position of Account Manager (Customer Manager). Currently, I am the Customer Manager for B2B and B2C clients in Europe, the Middle East and the USA in the marketing research area. My responsibilities include: - Accompanying and supporting clients, advising on all issues of existing clients; - Providing recommendations and analytical reports/insights to resolve partners' business issues; - Expansion of the client portfolio, creation of additional values and cross-sale of additional services; - Developing long-term business relationships with new clients; - Increase customer satisfaction and loyalty by developing monthly digest and gathering the NPS; - Providing correct and timely document flow and timely payment for the company's services; - Project management (Scrum methodology); - Risk management and budget fulfilment.

B2B, Communication Skills, English, Negotiations, Account Management, International sales, Project Management, Team management, Presentation skills, Agile, customer support, Business Developement, Team player, Sales, Lead generation, CRM, Networking, Marketing, B2C, Client Relationship, international business development, Product management

Within the last 6 months: 1. Won the biggest automotive project in the company history - total revenue 30 000 EUR. 2. Signed the global cooperation contract with the brand-new client. Year revenue expectation - apx. 300 000 EUR. 3. Revenue growth from already existing clients by 25%.

I would like to work in an IT company, with the possibility of constant growth, striving for excellence and being greedy for the clients, projects, results. I want to become an integral part of your company.


Financial manager, CFO, Controller, General manager

Lviv · $1500 · More than 10 years of experience · Upper Intermediate

13+ years of experience in IT companies in Finance/Accounting, occupied positions from Accountant, Chief Accountant to Finance Director, Administrative/Operations Director.

Finance, Financial Management, Financial Reporting, English, Microsoft Office, Jira, Team management, Analysis

Successful experience of company startup closely working with CEO, including office management and administration, recruiting/HR roles; building up accounting/financial department from zero and managing 10-15 people department; financial, accounting and tax reporting; control all areas of bookkeeping and management accounting, information consolidation and making budget estimates; cash flow and budget preparations on monthly basis; cooperation with and preparing financial statements for the foreign financial department including foreign accounting software; establishing work with PE's department (cooperation with banks, notaries, setting up PE opening / closing / automating all necessary processes of activity over 300 PE's).

I would like to become a part of professional team/company with opportunity to learn and develop with interesting tasks and open-minded colleagues.

19 July

Support specialist/Support Analyst

Kyiv · $1500 · 2.5 years of experience · Intermediate

Key Responsibilities: • Investigation the issues, their root causes and participating on their fixing- SQL, SoapUI; • Everyday usage of CRM system (MS CRM Dynamics, MS CRM 3.0) • Support and configuration customers portfolio of products – SQL, Azure storage; • Placing and manage products, make their enrichment on the website - Hybris back-office and product cockpit; • Project documentation development (PDD; technical tasks, user and administration manual) – Confluence, Jira, Fixit; • Working with monitoring and alerting systems - (PRTG, New Relic, App Insights); • On-call support vast application pool of web & windows services (24/7 once a month), troubleshooting and administration – (SQL, IIS); • Communication with various technical teams (CS, PM, Leads, Heads of...) – Fixit, Jira, MS Teams, MS Outlook, Skype for Business, slack etc.

Support, Jira, Microsoft Office, Ability to learn quickly, Good communication skills, English, CRM, SQL, Английский, Troubleshooting, Windows, Project Management, Google Docs

Successful configuration and release more than 50 mobile products in 6 countries.

I’m interested in the position of Middle/Junior Technical Support Engineer or other technical position where I can successfully effort experience based on my skills. I see my role in IT sphere with a wide range of responsibility, the possibility of improving my professional soft and hard skills, for sure with a profit to both, as for the company as for my personal professional growth.

19 July

Junior DevOps

Lviv, Lviv · $800 · Less than a year of experience · Upper Intermediate

Основна частина кар'єри це підтримка: хелпдеск, сервісдеск, тех підтримка 1-ої і 2-ої лінії, частково тестування, модерація і адміністрування вебсайту. Багато спілкування з клієнтами англійською, здебільшого перепискою і чатом (усно - також).

Linux, bash, Git, Docker, TCP/IP, Ansible, Networking, AWS, Nginx, Ubuntu, Jenkins, Zabbix, VMware, Apache, Terraform, docker, VirtualBox, GitLab, HTML

Вважаю що є хард-воркером, люблю проявляти ініціативу і загалом люблю роботи де це можливо. З іншою сторони також люблю правила і по ним діяти. Порядок - це супер )

На разі враховуючи те що довіду мало, то очкікування - це наявність проекту, можливість практикувати (навчатись) різним технологіям

19 July

Customer Support

Kyiv · $900 · 3 years of experience · Advanced/Fluent

Support Your App November 2018 — March 2019 Customer Support Representative -Resolving basic to complex support issues for customer inquiries received via omnichannel support (emails, live chat, and calls); -Becoming a product expert and providing documentation updates to our knowledge base; -Ensuring customers' satisfaction; -Communicating with developers from various IT-companies Nextiva Ukraine October 2017 — March 2018 Customer support representative -Assisting new customers with initial set up of their phone system accounts -Configuring Nextiva’s unified communications product features -Critically think through and troubleshoot business networks -Accurately answer a variety of technical questions about Nextiva’s services -Notate tickets thoroughly and properly in Nextiva’s CRM -Maintain, organize and complete all tickets in the Technical Support Callback queue daily. -Answer customer questions via Nextiva Online Chat Support. -Work to meet and exceed a set of daily metrics -Manage difficult customer interactions Lucky Talky September 2016 — October 2017 Support Team Member -Interactions with customers via Chat, Phone, Messaging system. -Help in solving issues that appear along with the working proces -Experience working under tough schedule and efficiency requirements. -Communication with English Native Speakers as well as with English Second Language Speakers.

customer support, Support, English, Customer service, Customer Support , Product management, Service Desk, Ability to learn quickly, helpdesk, Customer care specialist

I am a results-oriented person who has been consistently praised as focused and dedicated by my coworkers and management. Over the course of my career, I have developed the skills directly relevant to the Customer Support position, including strong communication skills, multitasking and customer satisfaction. Overall, I have consistently demonstrated and proved to be organized, communicative and motivated individual in every aspect.

I would prefer to find a remote job, related to a technical support role. However, don't mind working at the office as well. Also, not interested in financial markets at all.

19 July

customer support,sales, head of support, Business Analyst, account manager

Kyiv, Lviv · $900 · 8 years of experience · Advanced/Fluent

product Clients cooperation; Communication with international clients via chat, tickets, emails, phone calls; Assistance in problem resolution; Troubleshooting; Training of new operators/outsource operators; Cooperation with different departments (setting goals, conducting tasks to its logical conclusion); Administration of clients’ database; Analysis of client's activity; Inventing new tools, ideas, plans and their implementation; Partial participation in Development of Product and Company;, Validation of orders received from customers to facilitate smooth operations process and optimize profitability; Reception/follow up of service complaints and give feedbacks/solutions to customers on any service complaints;

Профессиональный рост. Неформальная обстановка. Адекватный менеджмент.

19 July

Sales Manager

Kyiv, Lviv, Odesa · $1700 · 2.5 years of experience · Advanced/Fluent

An experienced sales manager in B2B, SaaS, online advertising technology, media buying. Proven track record of establishing connections with international clients. Currently responsible for development of sales strategy, creating new business partnerships worldwide through persistence and high negotiation skills. Advanced English, Sales, B2B sales, SaaS, Digital Marketing, Account Management, Online Advertising, Business Developement, Customer relationship management, Customer care, Customer service

Sales, Business development, It sales, English, B2B, International sales, Communication Skills, Account Management, Negotiations, Presentation skills, Networking, Sales operations, Creative thinker, Sales Development, CRM, Team player, Business Developement, International Deals, Client Management

- successful negotiation process of deals based on Enterprise model with a separate approach for the clients with different business models; - learned several types of technology from the scratches for further consulting and customer support.

Looking for an interesting, challenging work with product or technology for global markets.

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