Candidates 229
$1000 / mo
≈ $12000 / year net
System administrator\technical support
Ukraine · Kyiv · 8 years of experience · Intermediate ·Published today
Ukraine · Kyiv · 8 years of experience · Intermediate ·Published today
02.2012-01.2013Інтернет провайдер Luganet. (Монтажник інтернет-мереж та підключення абонентів)Обов’язки: Обслуговування комп’ютерних мереж так підключення нових абонентів. Налаштування роутерів, прокладення кабеля.
03.2013-04.2014 Інформаційно-обчислювальний центр соціального захисту населення у місті Луганськ (Інженер програмного забезпечення)Обов’язки: Супровід бази даних ЄДАРП. Адміністрування корпоративної мережі компанії та обслуговування комп'ютерної техніки, периферії. Робота в Exel: написання макросів, формул. Робота з Access: порівняння табличних даних. Консультування та вирішення питань державного підприємства.
03.2015 -10.02.2024 HiTechnic.
(Технічна підтримка на рівні L1). Обов’язки: Технічна підтримка коричстувачів у телефонному режимі або за допомогою віддаленого підключання до користувача за допомогою TeamViewer та Ammy Admin. Також додаткові обов’язки такі як формування звітів в Excel на даних з 1С або Business Analysis Tool.
15.02.2024-по теперішній час. Vodafone - системний адміністратор. Підтримка робочих місць та видача нової техніки, співробітникам компанії. Help desk (заявки через jira) - технічна підтримка співробітників. Розгортання віртуальних машин та надання необхідних прав через active directory.
- Базові принципи будови мереж (DHCP, DNS, VPN, POP3, SMTP);
- Знаю апаратну частину комп’ютера/ноутбука та периферійного обладнання;
- Навички віддаленої роботи з користувачами (TeamViewer, Remote Desktop, AMMY Admin)
- Добре володію всіма версіями ОС Windows
- Досвід роботи з хмарними сервісами Office 365
- Збірка ПК, розгортання ПЗ, діагностування та вирішення проблем користувача.
- Вміння працювати з мережевим обладнанням (роутери, точки доступу різних виробників).
Професійний ріст. Офіс біля метро. Неформальна обстановка.
$1000 / mo
≈ $12000 / year net
Customer/Tech Support
Ukraine · Kyiv · 6 years of experience · Advanced/Fluent ·Published today
Ukraine · Kyiv · 6 years of experience · Advanced/Fluent ·Published today
CUSTOMER SUCCESS ASSOCIATE | 2023 - 2024
Nimble CRM
Managed communication with telecom partners for
route sales negotiations.
Optimized routes to improve traffic flow for client
networks.
Provided customer support via email and phone
channels.
Coordinated with engineering team for bug fixing and
technical support.
Maintained regular client communication, offering
proactive assistance.
ACCOUNT MANAGER | 2023 - 2023
Lexico Telecommunications
Assisted customers with onboarding process, ensuring
smooth transitions and satisfaction.
Conducted webinars to educate and support new
customers, addressing their inquiries.
Identified and reported bugs in Nimble CRM,
collaborating with developers for resolution.
Worked closely with development teams in bug fixing
efforts for improved product functionality.
Addressed customer concerns via ticketing system,
calls, and screen shares promptly and effectively.
CUSTOMER SUPPORT MANAGER | 2022 - 2023
Genesis Tech
Oversaw customer support via email and Zendesk for
Words Booster, Avrora, and Manifest apps.
Assisted users with onboarding and addressed billing
issues.
Resolved bug reports promptly, collaborating with
developers.
Educated users on application usage and features.
Responded to user reviews on Google Play.
2x employee of the year
15 months employee of the month as a customer support representative.
Most improved employee of the year (Genesistech)
Most innovative Customer Support Representative (3 consecutive months at Econet)
$2500 / mo
≈ $30000 / year net
Technical account manager, OPS, Support L2
Ukraine · Dnipro · 8 years of experience · Upper-Intermediate ·Published today · In passive search
Ukraine · Dnipro · 8 years of experience · Upper-Intermediate ·Published today · In passive search
Technical Skills
- API tools: Postman
- Ticketing: Zendesk, Freshdesk
- Task tracking system: ClickUp, Jira
- VoIP and basic network protocols knowledge
- Monitoring tools: Kibana, Grafana
- Analytics: Google Analytics, Sisense
- Design Apps: Photoshop, CorelDraw.
- Project-management apps: Teamwork, Monday.
$1000 / mo
≈ $12000 / year net
Lead Customer Support
Ukraine · 5 years of experience · Advanced/Fluent ·Published today · In passive search
Ukraine · 5 years of experience · Advanced/Fluent ·Published today · In passive search
The pool of my expertise comprised working with a multiplicity of different CRMs, such as Pipedrive, Zoho, Bitrix, Shopify, Magento, and many additional applications connected with these CRMs.
Now, let's talk about the ticket platforms or so-called chat systems. For more than 5 years I’ve been working with Zendesk, Gorgias, and Freshdesk. I’m well expertise to adjust automations there in order to ease up the workflow, create efficient canned responses for the most common inquiries, and provide the outsource integrations, such as IG, FB, Twitter, TrustPilot, MailChimp, Tracking Services, and different fulfillment facilities such as ShipStation, ShipBob, ShipMonk. I’ve adjusted the workflow there for more than 50 employees. So the work is done on time, efficiently, and with a high level of professionalism. Things are of utter importance for customers.
The key feature of a successful project is using Project Management tools or so-called Task Platforms. So, for that matter, I have been using Bitrix, Notion, TodoList, and Trello, and I have successfully arranged the perfect and uninterrupted workflow between different departments.
In addition, I possess strong communication skills in English, which allowed me to provide excellent customer support to North-American, European, and Asian customers via phone calls.
Flexibility is not a stranger to me. With the current variables given, I can do my own analyses and find out a solution by myself.
I’m a very tech-savvy person. Throughout my whole career, I have been providing technical customer support and I have derived deep knowledge and experience in this realm.
And the last but not least, regarding my current state of availability, I can wage a full-time job remotely.
This is only a brief description of my aptitudes and experience. To get to know me better, please feel free to have a look at my CV.
Best Regards, Kirill.
$1000 / mo
≈ $12000 / year net
Support
Azerbaijan · More than 10 years of experience · Intermediate ·Published yesterday
Azerbaijan · More than 10 years of experience · Intermediate ·Published yesterday
over 14+ years.
Strong focus and good attention to detail, which
minimize problems for customers and for company.
$1200 / mo
≈ $14400 / year net
Sales,Marketing,Finance,Recruting
Azerbaijan · 7 years of experience · Upper-Intermediate ·Published yesterday
Azerbaijan · 7 years of experience · Upper-Intermediate ·Published yesterday
$1000 / mo
≈ $12000 / year net
Customer Support Representative, Logistics officer, Technical and academic writer, administartor, statistical analysis
Kenya · 5 years of experience · Advanced/Fluent ·Published yesterday
Kenya · 5 years of experience · Advanced/Fluent ·Published yesterday
I have worked as a researcher and data analyst for 5 years.
I am currently working as a logistics officers from 2021.
Worked on UNICEF projects as a researcher and data analyst on coffee farming in Kenya...a project that was handled by PARS (Kenya).
$1800 / mo
≈ $21600 / year net
IT Recruiter
Ukraine · 5 years of experience · Upper-Intermediate ·Published yesterday
Ukraine · 5 years of experience · Upper-Intermediate ·Published yesterday
10 лет занимаю должность управляющего медицинским учреждением. Есть опыт в подборе персонала, адаптации, составлении профилей вакансий, должностных инструкций, мотивации сотрудников.
2 года HR менеджер в IT отделе - опыт в формировании корпоративного духа, мотивации, подборе и адаптации сотрудников.
7 лет была консультантом в немецко-украинском психологическом проекте онлайн-консультирования.
2 года работы HR в IT отделе,
10 лет занимаю должность управляющего медицинским учреждением.
Опыт написания научных статей.
$4500 / mo
≈ $54000 / year net
Chief Executive Officer / Chief Operations Officer / Chief Customer Officer / Head of Operations / Head of Customer Support
Switzerland · More than 10 years of experience · Upper-Intermediate ·Published yesterday
Switzerland · More than 10 years of experience · Upper-Intermediate ·Published yesterday
Training&Development Specialist (5 years)
providing recurring training sessions to onboard new Call-Center agents for the "Lifecell" project
developing training programs and weekly/monthly tests for the whole Customer Service Department
conducting skill up training sessions for TLs
launching a cross-sale training program dedicated to the implementation of 3G
SIMPATIK GROUP
Head of Contact Center (10 months)
Launching regional Call Center (Sumy) from scratch for Ukrainian trading holding headquartered in Kiev
Looking for a suitable place for future office
Providing the hiring and training for the first 3 waves of CS agents
Administrative management of the site from the perspective of supply, legal, IT, and HR needs
Mindy Support
Operations Manager (6 months)
launching new site (Ternopil) for the biggest Data Annotation company in Europe
providing extreme growth (+ 270 annotation agents for 5 months)
developing a young management team to grow into mature leaders
Mindy Support
Regional Project Manager (8 months, relocation to Kyiv)
managing the team of branch managers of 6 sites in Ukraine with 1500 employees in TTL
being a contact person for the clients to workforce the crowd between different projects
launching new outsource projects and coordinating the launch of new sites
Mindy Support (Mindy Teams)
Head of Operations of the Company (10 months)
evaluating the efficiency of business procedures according to organizational objectives and applying improvements
controlling, and adjusting operational budgets to promote profitability (Gross Margin Control)
managing relationships with external partners/vendors
building Customer Service branch as a new one
NDA
Head of Customer Support (~ 2 years)
ensuring all the business requirements are met (SLA/CSAT/Quality)
forecasting upcoming volumes and keeping the team's size in accordance to cover them
developing new KPI system and new motivation system for CS agents and managers
Successful management of Global operations for giant Clients (Facebook, Amazon, Apple, Volvo) by building huge crowd for them (from 50 to 2000 people)
$1800 / mo
≈ $21600 / year net
Service Engagement Manager
Poland · 7 years of experience · Advanced/Fluent ·Published yesterday
Poland · 7 years of experience · Advanced/Fluent ·Published yesterday
My main responsibilities now are:
- Owning end-to-end solution delivery on the assigned account;
- Being a primary point of responsibility over any delivery related matters, including escalations, upsells, etc;
- Helping customer to implement services and plan projects effectively;
- Preparing reports on project performance;
- Maintaining contact with all of the members of a team who are dedicated to providing client satisfaction in order to ensure that goals are being met.
Personal and Professional Skills:
- Strong communication and presentation skills (written and spoken) and problem resolution experience (working with complex cases and disputes);
- Experience working as a Team Lead (team of 6 people);
• Stress resistant and fast learner;
• Experience working with foreign customers including APAC and MENA region.