Candidates 304
$1000 / mo
≈ $12000 / year net
System administrator\technical support
Ukraine · Kyiv · 8 years of experience · Intermediate ·Published today
Ukraine · Kyiv · 8 years of experience · Intermediate ·Published today
02.2012-01.2013Інтернет провайдер Luganet. (Монтажник інтернет-мереж та підключення абонентів)Обов’язки: Обслуговування комп’ютерних мереж так підключення нових абонентів. Налаштування роутерів, прокладення кабеля.
03.2013-04.2014 Інформаційно-обчислювальний центр соціального захисту населення у місті Луганськ (Інженер програмного забезпечення)Обов’язки: Супровід бази даних ЄДАРП. Адміністрування корпоративної мережі компанії та обслуговування комп'ютерної техніки, периферії. Робота в Exel: написання макросів, формул. Робота з Access: порівняння табличних даних. Консультування та вирішення питань державного підприємства.
03.2015 -10.02.2024 HiTechnic.
(Технічна підтримка на рівні L1). Обов’язки: Технічна підтримка коричстувачів у телефонному режимі або за допомогою віддаленого підключання до користувача за допомогою TeamViewer та Ammy Admin. Також додаткові обов’язки такі як формування звітів в Excel на даних з 1С або Business Analysis Tool.
15.02.2024-по теперішній час. Vodafone - системний адміністратор. Підтримка робочих місць та видача нової техніки, співробітникам компанії. Help desk (заявки через jira) - технічна підтримка співробітників. Розгортання віртуальних машин та надання необхідних прав через active directory.
- Базові принципи будови мереж (DHCP, DNS, VPN, POP3, SMTP);
- Знаю апаратну частину комп’ютера/ноутбука та периферійного обладнання;
- Навички віддаленої роботи з користувачами (TeamViewer, Remote Desktop, AMMY Admin)
- Добре володію всіма версіями ОС Windows
- Досвід роботи з хмарними сервісами Office 365
- Збірка ПК, розгортання ПЗ, діагностування та вирішення проблем користувача.
- Вміння працювати з мережевим обладнанням (роутери, точки доступу різних виробників).
Професійний ріст. Офіс біля метро. Неформальна обстановка.
$1000 / mo
≈ $12000 / year net
Customer/Tech Support
Ukraine · Kyiv · 6 years of experience · Advanced/Fluent ·Published today
Ukraine · Kyiv · 6 years of experience · Advanced/Fluent ·Published today
CUSTOMER SUCCESS ASSOCIATE | 2023 - 2024
Nimble CRM
Managed communication with telecom partners for
route sales negotiations.
Optimized routes to improve traffic flow for client
networks.
Provided customer support via email and phone
channels.
Coordinated with engineering team for bug fixing and
technical support.
Maintained regular client communication, offering
proactive assistance.
ACCOUNT MANAGER | 2023 - 2023
Lexico Telecommunications
Assisted customers with onboarding process, ensuring
smooth transitions and satisfaction.
Conducted webinars to educate and support new
customers, addressing their inquiries.
Identified and reported bugs in Nimble CRM,
collaborating with developers for resolution.
Worked closely with development teams in bug fixing
efforts for improved product functionality.
Addressed customer concerns via ticketing system,
calls, and screen shares promptly and effectively.
CUSTOMER SUPPORT MANAGER | 2022 - 2023
Genesis Tech
Oversaw customer support via email and Zendesk for
Words Booster, Avrora, and Manifest apps.
Assisted users with onboarding and addressed billing
issues.
Resolved bug reports promptly, collaborating with
developers.
Educated users on application usage and features.
Responded to user reviews on Google Play.
2x employee of the year
15 months employee of the month as a customer support representative.
Most improved employee of the year (Genesistech)
Most innovative Customer Support Representative (3 consecutive months at Econet)
$600 / mo
≈ $7200 / year net
Support
Georgia · More than 10 years of experience · Advanced/Fluent ·Published today
Georgia · More than 10 years of experience · Advanced/Fluent ·Published today
Tourism and Hotel Business Specialist.
Front Office and Back Office.
Video Editor
Game Tester
Writer in several companies
$2700 / mo
≈ $32400 / year net
Technical Support & Operations/QA Engineer
Ukraine · 5 years of experience · Advanced/Fluent ·Published today · In passive search
Ukraine · 5 years of experience · Advanced/Fluent ·Published today · In passive search
L2 Technical Support Engineer/TechOps Engineer 05.2022 - 04.2024
• Submitting bugs to devs using JIRA
• Work with logs, API
• Troubleshoot different issues using Android Studio
• Create internal/external support documentation
• Working with QA and Dev teams
• Involved in deployment/hot fixes and releases
• Creating Confluence-knowledge base/WIKI
L1/L2 Technical Support Engineer 01.2019 - 05.2022
- became a product expert in a POS application for IOS and website builder.
- working with crypto projects by supporting crypto wallets.
- working in shifts (24/7 support service);
- providing remote sessions upon request;
Utilized and familiar with:
Jira, Confluence, HelpDesk, GitHub, Git, Trello, Notion, Grafana, Open Search (logs)
• Communication with users and providing technical support;
• Manual and Web App testing;
• Processing of large amounts of data;
• Familiar with bug tracking system Jira and tools like HelpDesk, Zendesk.
• Troubleshooting FTP Publishing connections
• Worked with website builders
• Advanced knowledge of DNS, HTTP Protocol, TCP/IP
- No night shifts
$1000 / mo
≈ $12000 / year net
IT Support Manager
Ukraine · 5 years of experience · Intermediate ·Published today
Ukraine · 5 years of experience · Intermediate ·Published today
Hello!
I am looking for a interesting job for improve my skills and study new things. I received training at Step School Academy and further deepened my knowledge through a practical marathon. Currently, I work as a Support Manager and Web Scraper. I have extensive experience in outsourcing.
$2000 / mo
≈ $24000 / year net
Product manager, Project manager, Care Operations, Product Operations, Customer Support
Ukraine · Odesa · 9 years of experience · Advanced/Fluent ·Published today
Ukraine · Odesa · 9 years of experience · Advanced/Fluent ·Published today
Prior Authorization Associate (2022)
Clinical Ops Auth Associate (2020)
Assisted in overseeing the daily operations of the Clinical Ops Auth department. Provided direction to staff to ensure the daily workflow and objectives are met. Interviewed & Trained new team members. Developed and wrote Standard Operation Procedures to identify the workflow. Developed Clinical Operations Dashboard to support the authorization and re-auth process by tracking progress with insurance carrier, and ensuring that service interruptions are avoided and determinations are documented. Researched and worked on escalated accounts and issues with payors. Initiated and obtained authorization for ABA services. Coordinated SCAs, Appeals and Denials for cases.
• Building and Documenting Processes
• High volume workflow
• Administration skills
• Automation & Performance review
• Building remote workflow
Head of Customer Service, Readdle (2015 - 2016)
In charge of Beta Program, Readdle, 2014 - 2015
Customer Support Rep, Readdle (2012 - 2014)
(Team of 8 people)
Analysed, planned, organised, controlled and troubleshoot work activities of the team. Improved customer support standards, processes and procedures. Created and coached Beta support team. Coached & trained team members, held monthly assessments.
• Cut First response & Resolution speed
• Established new communication channels
• Support automation
• Inner product Knowledge base
• Worked closely with QA on batch solutions
Assistant Content Manager, Vicman (2011 - 2012)
Maintained vendors database & generated new sales leads for 2 projects. Followed up on leads, sales, holding correspondence and negotiations. Created and managed product page (wordpress, minor html markup); copyedited and proofread promo content provided by vendor.
• Established new communication channels with Customers
• Build Inner product Knowledge base
• Build a system to report issues to QA and work out batch solutions
• Crated full set of Standard operating procedures for my role
• Build and held two week Onboarding training for new hires
$1200 / mo
≈ $14400 / year net
Sales,Marketing,Finance,Recruting
Azerbaijan · 7 years of experience · Upper-Intermediate ·Published yesterday
Azerbaijan · 7 years of experience · Upper-Intermediate ·Published yesterday
$4500 / mo
≈ $54000 / year net
Chief Executive Officer / Chief Operations Officer / Chief Customer Officer / Head of Operations / Head of Customer Support
Switzerland · More than 10 years of experience · Upper-Intermediate ·Published yesterday
Switzerland · More than 10 years of experience · Upper-Intermediate ·Published yesterday
Training&Development Specialist (5 years)
providing recurring training sessions to onboard new Call-Center agents for the "Lifecell" project
developing training programs and weekly/monthly tests for the whole Customer Service Department
conducting skill up training sessions for TLs
launching a cross-sale training program dedicated to the implementation of 3G
SIMPATIK GROUP
Head of Contact Center (10 months)
Launching regional Call Center (Sumy) from scratch for Ukrainian trading holding headquartered in Kiev
Looking for a suitable place for future office
Providing the hiring and training for the first 3 waves of CS agents
Administrative management of the site from the perspective of supply, legal, IT, and HR needs
Mindy Support
Operations Manager (6 months)
launching new site (Ternopil) for the biggest Data Annotation company in Europe
providing extreme growth (+ 270 annotation agents for 5 months)
developing a young management team to grow into mature leaders
Mindy Support
Regional Project Manager (8 months, relocation to Kyiv)
managing the team of branch managers of 6 sites in Ukraine with 1500 employees in TTL
being a contact person for the clients to workforce the crowd between different projects
launching new outsource projects and coordinating the launch of new sites
Mindy Support (Mindy Teams)
Head of Operations of the Company (10 months)
evaluating the efficiency of business procedures according to organizational objectives and applying improvements
controlling, and adjusting operational budgets to promote profitability (Gross Margin Control)
managing relationships with external partners/vendors
building Customer Service branch as a new one
NDA
Head of Customer Support (~ 2 years)
ensuring all the business requirements are met (SLA/CSAT/Quality)
forecasting upcoming volumes and keeping the team's size in accordance to cover them
developing new KPI system and new motivation system for CS agents and managers
Successful management of Global operations for giant Clients (Facebook, Amazon, Apple, Volvo) by building huge crowd for them (from 50 to 2000 people)
$1800 / mo
≈ $21600 / year net
Service Engagement Manager
Poland · 7 years of experience · Advanced/Fluent ·Published yesterday
Poland · 7 years of experience · Advanced/Fluent ·Published yesterday
My main responsibilities now are:
- Owning end-to-end solution delivery on the assigned account;
- Being a primary point of responsibility over any delivery related matters, including escalations, upsells, etc;
- Helping customer to implement services and plan projects effectively;
- Preparing reports on project performance;
- Maintaining contact with all of the members of a team who are dedicated to providing client satisfaction in order to ensure that goals are being met.
Personal and Professional Skills:
- Strong communication and presentation skills (written and spoken) and problem resolution experience (working with complex cases and disputes);
- Experience working as a Team Lead (team of 6 people);
• Stress resistant and fast learner;
• Experience working with foreign customers including APAC and MENA region.
$900 / mo
≈ $10800 / year net
Sales Manager, Customer Support, Key Account Manager
Azerbaijan · 5 years of experience · Advanced/Fluent ·Published yesterday
Azerbaijan · 5 years of experience · Advanced/Fluent ·Published yesterday
January 2024 - Present
Resolve customer complaints, staffing problems, and other issues that may interfere with efficient sales operations
Working with Notion database
Working with Forest Admin
Updating content to ensure that it's current
Working closely with marketing team
Almet Holding CJSC, Corporate Coordinator
September 2023 - December 2023
Controlling the execution of documents;
Assistance in the preparation and evaluation of the performance of the workflow by the staff;
Delivered optimal administrative, customer service, and case management support;
Collection of information;
Establishing new contacts with equipment suppliers;
Support with existing suppliers;
Attracting new companies to cooperate;
Transfer of information about potential clients to the Sales Manager.
REGUS, IWG PLC, Community Manager
May 2022 - September 2023
Present sales, revenue and expenses reports and realistic forecasts to the Sales Director;
Identify emerging markets and market shifts while being fully aware of new products and competition status;
Resolves customer complaints, staffing problems, and other issues that may interfere with efficient sales operations;
Follow verbal and written instructions from the manager and supervisor to ensure the implementation of the workflow;
Preparation of reports on areas of responsibility.
Providing general support to customers;
Creating and maintaining a pleasant working environment that ensures a high level of organizational efficiency, communication, and safety.
Central Bank of the Republic of Azerbaijan, Assistant to the Executive Director (IT Department)
July 2020 - January 2022
Preparing the necessary documents;
Controlling the execution of documents;
Assistance in the preparation and evaluation of the performance of the workflow by the staff;
Conducted research and collected and analyzed data to prepare reports and documents. Followed proper procedures to support audits;
Collaborated with internal teams to support long-term research, marketing, and ad hoc projects;
Delivered optimal customer service, and case management support.
VISAMENTRIC LLC, MANAGER
May 2018 - July 2020
Collect and process customer’s documentation;
Checking the correctness of documents prepared by other employees;
Process all queries from customers;
Interfaced with customers, determined needs provided recommendations and workflow services;
Registration of documents.