Candidates 366
$2000 / mo
≈ $24000 / year net
Team Lead
Ukraine · Kyiv · 5 years of experience · Advanced/Fluent ·Published today
Ukraine · Kyiv · 5 years of experience · Advanced/Fluent ·Published today
I'm also good at mentoring and assisting agents with weak performance in order to improve their results.
For sure, I do monthly QA for my team and check their performance constantly.
Being a part of the team, I solve tickets as an agent, thus I'm a product expert and know all the product updates.
My strong suit is the fact I meet all the deadlines, I'm precise in everything, and I'm really good at communication.
At this time I feel I need new challenges and personal growth, so I'm here.
$1000 / mo
≈ $12000 / year net
System administrator\technical support
Ukraine · Kyiv · 8 years of experience · Intermediate ·Published today
Ukraine · Kyiv · 8 years of experience · Intermediate ·Published today
02.2012-01.2013Інтернет провайдер Luganet. (Монтажник інтернет-мереж та підключення абонентів)Обов’язки: Обслуговування комп’ютерних мереж так підключення нових абонентів. Налаштування роутерів, прокладення кабеля.
03.2013-04.2014 Інформаційно-обчислювальний центр соціального захисту населення у місті Луганськ (Інженер програмного забезпечення)Обов’язки: Супровід бази даних ЄДАРП. Адміністрування корпоративної мережі компанії та обслуговування комп'ютерної техніки, периферії. Робота в Exel: написання макросів, формул. Робота з Access: порівняння табличних даних. Консультування та вирішення питань державного підприємства.
03.2015 -10.02.2024 HiTechnic.
(Технічна підтримка на рівні L1). Обов’язки: Технічна підтримка коричстувачів у телефонному режимі або за допомогою віддаленого підключання до користувача за допомогою TeamViewer та Ammy Admin. Також додаткові обов’язки такі як формування звітів в Excel на даних з 1С або Business Analysis Tool.
15.02.2024-по теперішній час. Vodafone - системний адміністратор. Підтримка робочих місць та видача нової техніки, співробітникам компанії. Help desk (заявки через jira) - технічна підтримка співробітників. Розгортання віртуальних машин та надання необхідних прав через active directory.
- Базові принципи будови мереж (DHCP, DNS, VPN, POP3, SMTP);
- Знаю апаратну частину комп’ютера/ноутбука та периферійного обладнання;
- Навички віддаленої роботи з користувачами (TeamViewer, Remote Desktop, AMMY Admin)
- Добре володію всіма версіями ОС Windows
- Досвід роботи з хмарними сервісами Office 365
- Збірка ПК, розгортання ПЗ, діагностування та вирішення проблем користувача.
- Вміння працювати з мережевим обладнанням (роутери, точки доступу різних виробників).
Професійний ріст. Офіс біля метро. Неформальна обстановка.
$1000 / mo
≈ $12000 / year net
Customer/Tech Support
Ukraine · Kyiv · 6 years of experience · Advanced/Fluent ·Published today
Ukraine · Kyiv · 6 years of experience · Advanced/Fluent ·Published today
CUSTOMER SUCCESS ASSOCIATE | 2023 - 2024
Nimble CRM
Managed communication with telecom partners for
route sales negotiations.
Optimized routes to improve traffic flow for client
networks.
Provided customer support via email and phone
channels.
Coordinated with engineering team for bug fixing and
technical support.
Maintained regular client communication, offering
proactive assistance.
ACCOUNT MANAGER | 2023 - 2023
Lexico Telecommunications
Assisted customers with onboarding process, ensuring
smooth transitions and satisfaction.
Conducted webinars to educate and support new
customers, addressing their inquiries.
Identified and reported bugs in Nimble CRM,
collaborating with developers for resolution.
Worked closely with development teams in bug fixing
efforts for improved product functionality.
Addressed customer concerns via ticketing system,
calls, and screen shares promptly and effectively.
CUSTOMER SUPPORT MANAGER | 2022 - 2023
Genesis Tech
Oversaw customer support via email and Zendesk for
Words Booster, Avrora, and Manifest apps.
Assisted users with onboarding and addressed billing
issues.
Resolved bug reports promptly, collaborating with
developers.
Educated users on application usage and features.
Responded to user reviews on Google Play.
2x employee of the year
15 months employee of the month as a customer support representative.
Most improved employee of the year (Genesistech)
Most innovative Customer Support Representative (3 consecutive months at Econet)
$2500 / mo
≈ $30000 / year net
Technical account manager, OPS, Support L2
Ukraine · Dnipro · 8 years of experience · Upper-Intermediate ·Published today · In passive search
Ukraine · Dnipro · 8 years of experience · Upper-Intermediate ·Published today · In passive search
Technical Skills
- API tools: Postman
- Ticketing: Zendesk, Freshdesk
- Task tracking system: ClickUp, Jira
- VoIP and basic network protocols knowledge
- Monitoring tools: Kibana, Grafana
- Analytics: Google Analytics, Sisense
- Design Apps: Photoshop, CorelDraw.
- Project-management apps: Teamwork, Monday.
$2000 / mo
≈ $24000 / year net
Product manager, Project manager, Care Operations, Product Operations, Customer Support
Ukraine · Odesa · 9 years of experience · Advanced/Fluent ·Published today
Ukraine · Odesa · 9 years of experience · Advanced/Fluent ·Published today
Prior Authorization Associate (2022)
Clinical Ops Auth Associate (2020)
Assisted in overseeing the daily operations of the Clinical Ops Auth department. Provided direction to staff to ensure the daily workflow and objectives are met. Interviewed & Trained new team members. Developed and wrote Standard Operation Procedures to identify the workflow. Developed Clinical Operations Dashboard to support the authorization and re-auth process by tracking progress with insurance carrier, and ensuring that service interruptions are avoided and determinations are documented. Researched and worked on escalated accounts and issues with payors. Initiated and obtained authorization for ABA services. Coordinated SCAs, Appeals and Denials for cases.
• Building and Documenting Processes
• High volume workflow
• Administration skills
• Automation & Performance review
• Building remote workflow
Head of Customer Service, Readdle (2015 - 2016)
In charge of Beta Program, Readdle, 2014 - 2015
Customer Support Rep, Readdle (2012 - 2014)
(Team of 8 people)
Analysed, planned, organised, controlled and troubleshoot work activities of the team. Improved customer support standards, processes and procedures. Created and coached Beta support team. Coached & trained team members, held monthly assessments.
• Cut First response & Resolution speed
• Established new communication channels
• Support automation
• Inner product Knowledge base
• Worked closely with QA on batch solutions
Assistant Content Manager, Vicman (2011 - 2012)
Maintained vendors database & generated new sales leads for 2 projects. Followed up on leads, sales, holding correspondence and negotiations. Created and managed product page (wordpress, minor html markup); copyedited and proofread promo content provided by vendor.
• Established new communication channels with Customers
• Build Inner product Knowledge base
• Build a system to report issues to QA and work out batch solutions
• Crated full set of Standard operating procedures for my role
• Build and held two week Onboarding training for new hires
$4000 / mo
≈ $48000 / year net
Business development director
Ukraine · Kyiv · 9 years of experience · Upper-Intermediate ·Published yesterday
Ukraine · Kyiv · 9 years of experience · Upper-Intermediate ·Published yesterday
Participation in specialized forums, events
Conducting presentations and negotiations with decision
makers (business owner, CEO, CFO, etc.).
Building long-term and trusting relationships with customers
Preparation and conclusion of agreements with customers.
Project work:
project administrating;
defining the type practice which will lead the project;
coordination of technical specifications, terms, cost;
resolving diverse difficult situations;
regular project reporting, assessment of project risks and
options for overcoming them;
Mentoring;
Monitoring the implementation of tasks.
Successful involvement of companies from the largest
industrial groups with further cooperation;
I have created a development department in Ukraine ;
In August 2018 I occupied the position of Head of Business
Development department;
In July 2019, I was directly involved in the creation and training the department in Kazakhstan.
$2500 / mo
≈ $30000 / year net
Customer Support Specialist / Support Engineer
Austria · 5 years of experience · Advanced/Fluent ·Published yesterday · In passive search
Austria · 5 years of experience · Advanced/Fluent ·Published yesterday · In passive search
judgment, good technical background and compassionate nature. Resourceful, stress-resistant professional with
diligent mindset and desire to help both customers and colleagues.
Experienced in providing comprehensive technical support, assisting the client with both technical and nontechnical requests and communicating quickly and efficiently. Able to learn fast under various circumstances.
On my previous positions, I had the following responsibilities:
-Assisted in creating technical documentation for internal use
-Created and maintained customer documentation with illustrations
-Proofread existing documentation and website text
-Actively tested new product updates and created bug reports
-Collaborated with product team on UI improvement based on client feedback
-Onboarded new clients, performed presentations on product functionality
-Promptly resolved clients issues and concerns where possible, worked with product team on resolving
the issues as soon as possible when required
-Constantly engaged with clients in phone support
-Processed a high volume of tickets while keeping the quality up to company standards
-Engaged with clients in online chats with highly positive ratings
-Improved customer satisfaction with reactive actions and proactiveness
-Communicated with clients to identify roots and causes of product issues
-Collaborated with vendors to resolve customer requests
-Monitored systems in operation and quickly troubleshot errors
-Installed fixes on client environments
-Made product configurations for the clients, assisted in solving the issues invoked by improper
configurations
-Investigated reported issues, prepared a bug report for developers if the source of the issue was a bug
-Led Hypercare initiative for one of our clients, improved customer satisfaction with the product and
retained the customer
-Adapted to the needs of different customers with different configurations and technical requirements
-Configured and tested new features for the clients during initial implementation phase
-Created user accounts and assigned permissions
-Handled high volume of technical requests and retained good quality of work done
-Was able to learn the ropes of a new position while bombs and shells flew over my head
-Able to handle stress very well
$1800 / mo
≈ $21600 / year net
Service Engagement Manager
Poland · 7 years of experience · Advanced/Fluent ·Published yesterday
Poland · 7 years of experience · Advanced/Fluent ·Published yesterday
My main responsibilities now are:
- Owning end-to-end solution delivery on the assigned account;
- Being a primary point of responsibility over any delivery related matters, including escalations, upsells, etc;
- Helping customer to implement services and plan projects effectively;
- Preparing reports on project performance;
- Maintaining contact with all of the members of a team who are dedicated to providing client satisfaction in order to ensure that goals are being met.
Personal and Professional Skills:
- Strong communication and presentation skills (written and spoken) and problem resolution experience (working with complex cases and disputes);
- Experience working as a Team Lead (team of 6 people);
• Stress resistant and fast learner;
• Experience working with foreign customers including APAC and MENA region.
$3000 / mo
≈ $36000 / year net
Customer Success manager
Ukraine · Kyiv · 5 years of experience · Advanced/Fluent ·Published yesterday
Ukraine · Kyiv · 5 years of experience · Advanced/Fluent ·Published yesterday
Markets: USA, Europe.
I have also obtained a Team lead role managing a team of two other CSMs, mentoring them and helping them grow into middle-to-senior specialists.
I have made my impact into establishing CSM processes, creating playbooks and taking part in cross-department collaboration development.
As a CSM I have outperformed multiple times, delivering 102-105% of my yearly quota.
As a CSM Team Lead I have impacted to the 97% of Retention in ARR within my team.
- Leading a team of 2 people;
- ARR quota exceeding 105%;
- Keeping retention at 97% level;
- Conducting on-site 3-side QBRs with the clients' Senior Management;
- Upsells/cross-sells of the company's additional services and products.
Key criteria:
- flexible working hours;
- opportunity for career growth;
- remote work possibilities.
$1000 / mo
≈ $12000 / year net
Support specialist
Ukraine · Kyiv · 6 years of experience · Upper-Intermediate ·Published yesterday
Ukraine · Kyiv · 6 years of experience · Upper-Intermediate ·Published yesterday
Вмію видати кредит, відкрити рахунок в будь-якій валюті , вмію ПРОДАВАТИ.
Обожнюю спілкування з клієнтами, тому вони завжди повертаються до мене.