Candidates 41
$600 / mo
≈ $7200 / year net
Support
Georgia · More than 10 years of experience · Advanced/Fluent ·Published today
Georgia · More than 10 years of experience · Advanced/Fluent ·Published today
Tourism and Hotel Business Specialist.
Front Office and Back Office.
Video Editor
Game Tester
Writer in several companies
$4500 / mo
≈ $54000 / year net
Chief Executive Officer / Chief Operations Officer / Chief Customer Officer / Head of Operations / Head of Customer Support
Switzerland · More than 10 years of experience · Upper-Intermediate ·Published yesterday
Switzerland · More than 10 years of experience · Upper-Intermediate ·Published yesterday
Training&Development Specialist (5 years)
providing recurring training sessions to onboard new Call-Center agents for the "Lifecell" project
developing training programs and weekly/monthly tests for the whole Customer Service Department
conducting skill up training sessions for TLs
launching a cross-sale training program dedicated to the implementation of 3G
SIMPATIK GROUP
Head of Contact Center (10 months)
Launching regional Call Center (Sumy) from scratch for Ukrainian trading holding headquartered in Kiev
Looking for a suitable place for future office
Providing the hiring and training for the first 3 waves of CS agents
Administrative management of the site from the perspective of supply, legal, IT, and HR needs
Mindy Support
Operations Manager (6 months)
launching new site (Ternopil) for the biggest Data Annotation company in Europe
providing extreme growth (+ 270 annotation agents for 5 months)
developing a young management team to grow into mature leaders
Mindy Support
Regional Project Manager (8 months, relocation to Kyiv)
managing the team of branch managers of 6 sites in Ukraine with 1500 employees in TTL
being a contact person for the clients to workforce the crowd between different projects
launching new outsource projects and coordinating the launch of new sites
Mindy Support (Mindy Teams)
Head of Operations of the Company (10 months)
evaluating the efficiency of business procedures according to organizational objectives and applying improvements
controlling, and adjusting operational budgets to promote profitability (Gross Margin Control)
managing relationships with external partners/vendors
building Customer Service branch as a new one
NDA
Head of Customer Support (~ 2 years)
ensuring all the business requirements are met (SLA/CSAT/Quality)
forecasting upcoming volumes and keeping the team's size in accordance to cover them
developing new KPI system and new motivation system for CS agents and managers
Successful management of Global operations for giant Clients (Facebook, Amazon, Apple, Volvo) by building huge crowd for them (from 50 to 2000 people)
$4000 / mo
≈ $48000 / year net
ICT Support Engineer/IT Systems Administrator
Nigeria · 5 years of experience · Advanced/Fluent ·Published 3 May
Nigeria · 5 years of experience · Advanced/Fluent ·Published 3 May
Technologies Used
.VMware, Linux , IOS, Android, Windows, Microsoft Azure , Github , HTML,CSS ,Javascript , PhpMySQL, Windows. Microsoft Office , Bosch, Uniview, Milesight.
Projects & Tasks completed
• Provided technical assistance and support to end-users, either in person, over the phone, or via remote access tools.
• Helped users resolve hardware, software, and network issues by identifying problems, diagnosing causes, and implementing solutions.
• Assisted with the installation, configuration, and deployment of computer hardware, peripheral devices, and software applications.
• Performed routine maintenance tasks such as system updates, patches, and backups.
• Conducted regular inspections and monitoring to ensure system stability, security, and optimal performance.
• Analyzed error messages, performed diagnostic tests, and utilize my technical knowledge to identify the root causes of problems. Implemented appropriate solutions or escalate complex issues to higher-level support teams if needed.
• Created and maintained user documentation, knowledge base articles, and troubleshooting guides to assist users in resolving common issues.
• Conducted training sessions or workshops to educate users on software applications, security best practices, and IT policies.
• Contributed to maintaining the security of computer systems and protecting sensitive data
• Provided technical support for 60 end users, including setting up printers, computers, laptops, and mobile devices.
• Mentored 90 employees and offered constructive feedback for performance improvement.
• Facilitated the end-user update for 100 PCs to Microsoft Windows 10 and Maintained anti-virus software, which resulted in 30% improvement in system efficiency.
Area of improvement
I will like to improve on the are of virtualization
Outstanding Problem-Solving and Technical Expertise:
Resolved hardware, software, and network issues for 60 end users, consistently identifying root causes, diagnosing problems, and implementing effective solutions.
Analyzed error messages, performed diagnostics, and utilized my technical knowledge to identify and address complex issues. When necessary, escalated critical problems to higher-level support teams.
Successfully mentored 90 employees, providing constructive feedback and facilitating performance improvement through tailored training and support.
Deployment and Maintenance Proficiency:
Assisted with the installation, configuration, and deployment of computer hardware, peripheral devices, and software applications for diverse user needs.
Performed routine maintenance tasks including system updates, patches, and backups, ensuring optimal system performance and stability.
Conducted regular inspections and monitoring to identify potential issues and maintain network security and infrastructure integrity.
Knowledge Sharing and Training Initiatives:
Developed and maintained user documentation, knowledge base articles, and troubleshooting guides to empower users to independently resolve common issues.
Conducted training sessions and workshops on software applications, security best practices, and IT policies, promoting user awareness and adoption of best practices.
Tangible and Quantifiable Results:
Successfully facilitated the end-user upgrade for 100 PCs to Microsoft Windows 10, significantly enhancing system efficiency and security.
Implemented updated anti-virus software, resulting in a 30% improvement in overall system efficiency and performance.
Dedication to Security and Data Protection:
Contributed to maintaining the security of computer systems and protecting sensitive data, ensuring adherence to company policies and industry best practices.
These accomplishments demonstrate my commitment to providing excellent technical support, empowering users, and ensuring the smooth operation of technology infrastructure. I am confident in my ability to effectively adapt to diverse technical challenges and consistently deliver reliable solutions.
$1500 / mo
≈ $18000 / year net
IT Support Engineer
Nigeria · 5 years of experience · Advanced/Fluent ·Published 2 May
Nigeria · 5 years of experience · Advanced/Fluent ·Published 2 May
IT Support Specialist at MTN Nigeria (2022 - Present): Completed tasks include diagnosing and troubleshooting software and hardware problems, assisting customers with installing applications and programs, resolving network issues, and configuring operating systems. Additionally, I have delivered technical assistance for Office 365 products, including Intune Cloud Migration and Support.
IT Support Specialist at CWG PLC (06/2020 - 08/2021): Completed tasks involved providing IT support for desktops, printers, and peripherals, configuring and installing software, and identifying, managing, and resolving issues in a timely manner.
Technologies Used:
Microsoft Office Suite, operating systems (including Windows), system drivers, Microsoft Office packages, Office 365 products, Intune for cloud migration and support.
Current Role in the Team:
As an IT Support Specialist at MTN Nigeria, my role involves diagnosing and troubleshooting software and hardware problems, providing technical assistance for Office 365 products, and utilizing remote desktop connections to provide immediate support. I also play a key role in assisting customers with installing applications and programs and resolving network issues.
Areas for Improvement:
I would like opportunities to further enhance my expertise in specific areas such as cloud computing, project management methodologies, and continuous integration tools. Additionally, focusing on refining my leadership and mentoring skills could enable you to provide even greater support and guidance to your team members. Moreover, staying updated with the latest advancements in technology and continuously expanding your knowledge base will contribute to my professional growth and effectiveness in your role.
-Successfully resolved software and hardware issues for customers at both MTN Nigeria and CWG PLC, leading to high levels of customer satisfaction and retention.
-Provided technical assistance for Office 365 products, ensuring end users were equipped with the necessary support and tools to maximize productivity.
Efficient Problem-Solving:
-Identified and resolved complex technical problems in a timely manner, minimizing downtime and disruptions to business operations.
-Implemented effective troubleshooting strategies, resulting in streamlined processes and improved efficiency within the IT support team.
Technical Expertise and Innovation:
-Demonstrated comprehensive knowledge of standard operating systems, networking protocols, and technical support procedures, contributing to the successful configuration and installation of software and system applications.
-Leveraged cloud computing knowledge and skills to support Intune Cloud Migration and successfully manage Office 365 products and services.
Team Collaboration and Leadership:
-Acted as a mentor and provided oversight, coaching, and training to technical support engineers at MTN Nigeria, contributing to their professional development and growth within the team.
-Played a key role in creating and monitoring team SLAs and workflows, ensuring effective collaboration and communication among team members to achieve common goals.
Multifaceted Skills and Adaptability:
-Successfully juggled multiple roles and responsibilities, including IT support, sales, UI/UX design, and customer support, demonstrating adaptability and versatility in diverse work environments.
-Utilized a wide range of tools and technologies, including Microsoft Office Suite, desktop support software, CRM work tools, project management tools, and remote desktop tools, to effectively carry out tasks and deliver results across various projects and initiatives.
Professional Growth and Development:
-Desire to continually expand your knowledge and expertise in IT support, M365 administration, and related fields through ongoing learning opportunities, training programs, and certifications.
-Seek opportunities for career advancement and progression within the organization, with a focus on assuming leadership roles and taking on greater responsibilities.
Challenging and Dynamic Work Environment:
-Thrive in an environment that offers diverse challenges and opportunities to problem-solve, innovate, and contribute meaningfully to projects and initiatives.
-Value a dynamic and fast-paced work environment that encourages creativity, collaboration, and the exploration of new technologies and methodologies.
Impactful Contributions and Recognition:
-Look for opportunities to make meaningful contributions to the organization's success by leveraging your skills, experience, and expertise to drive positive outcomes and deliver results.
-Appreciate recognition and acknowledgment for your accomplishments, whether through formal performance evaluations, awards, or other forms of appreciation.
Work-Life Balance:
-Strive for a healthy work-life balance that allows you to effectively manage your professional responsibilities while also prioritizing personal well-being, family time, and other interests outside of work.
-Value flexibility and autonomy in managing your schedule and workload, enabling you to achieve a harmonious balance between work and life commitments.
Something I Don't Want:
Dislike being restricted or constrained by rigid processes or procedures that limit creativity, innovation, and the ability to adapt to changing circumstances or requirements.
$350 / mo
≈ $4200 / year net
Support Manager, Front-end developer
United Kingdom · 5 years of experience · Upper-Intermediate ·Published 30 April
United Kingdom · 5 years of experience · Upper-Intermediate ·Published 30 April
- CRM system development using React, JS;
- 5 years of experience in technical support in Polish (C1) and English (B2);
- 3 years of experience as support team lead
$1500 / mo
≈ $18000 / year net
IT Technical Support Analyst
Kenya · 8 years of experience · Advanced/Fluent ·Published 29 April
Kenya · 8 years of experience · Advanced/Fluent ·Published 29 April
$400 / mo
≈ $4800 / year net
Customer service
Nigeria · 5 years of experience · Advanced/Fluent ·Published 27 April
Nigeria · 5 years of experience · Advanced/Fluent ·Published 27 April
followed up for a feedback, and also provided excellent services to customers and confirmed satisfaction from products ordered. I've used and familiar with techologies such as helpdesk and excel.
$1500 / mo
≈ $18000 / year net
Customer Support
Turkey · 5 years of experience · Advanced/Fluent ·Published 24 April · In passive search
Turkey · 5 years of experience · Advanced/Fluent ·Published 24 April · In passive search
Alpama TM Marketplace manager/ customer support representative 2015 2016
Claims Conference Engagement Coordinator/ customer support manager 2013 2015
KEY WEST ENTERPRISES, LLC Copywriter/Translaitor 2011 2012
Yappi corp. Customer support specialist 2009 2011
$700 / mo
≈ $8400 / year net
Technical support engineer
United Kingdom · 5 years of experience · Advanced/Fluent ·Published 22 April
United Kingdom · 5 years of experience · Advanced/Fluent ·Published 22 April
$1500 / mo
≈ $18000 / year net
Customer Support Specialist/Sales Manager
Zimbabwe · 5 years of experience · Advanced/Fluent ·Published 17 April
Zimbabwe · 5 years of experience · Advanced/Fluent ·Published 17 April
I was also responsible for reaching out to potential customers using cold outreach methods such as cold emails, calls and live chat. I worked using HubSpot, Zoho, Microsoft Office tools and customised dialer software system.
I was reaching out to analyse average of 509 customers on a weekly basis. However, the conversation rate was lower than I would have liked. Thus I would like to improve my contact research skills and use that knowledge to improve my conversation rate.
While working with rent2own inbound conversation I had 12 sales in a single day, a record at the time.