Candidates 1320
$5000 / mo
≈ $60000 / year net
Head of Support / Support Team Lead
Poland · 8 years of experience · Upper-Intermediate ·Published today
Poland · 8 years of experience · Upper-Intermediate ·Published today
- 8+ years of experience in managing teams
- 9+ years of experience in leading several projects
- 9+ years of experience in consulting customers in business development
- 9+ years experience in troubleshooting
- Knowledge of web applications development process
- Experience in developing processes and their implementation
- Experience in creating a team and support department from scratch
- Experience in leading L1, L2, L3 Support team
- Experience in mentoring
- Developing and improving KPIs
- Extensive experience in supporting customers
- Experience working as a Scrum Master
- Knowledge of Agile project management frameworks
- Knowledge of the SDLC process
- Upper-Intermediate English
- Experience in project documentation
- Strong knowledge in HTML5/CSS
- Issue tracking systems (JIRA, Mantis)
- Proficient with the use of Skype, Slack, Google Docs, Dropbox, MS Office.
- Development methodologies (Agile, Scrum)
- Integrating monitoring tools (Google Analytics)
- Master’s degree in the Computer system and networks
- Master’s degree in Management
- Ph.D. student in Project Management
- Writing instructions to the administration panel of the site;
- Consulting 100+ customers;
- Increase in turnover (monthly fees) in 200%;
- Increasing the quality of team knowledge and operability with a fixed number of employees (facilitation in learning teammates);
- Increasing team productivity twice with implementing the new tools (JIRA SD, creating algorithms of complex tasks);
- Implementing the study system for juniors and newbies with further upgrading their knowledge.
- Decreased the ratio of reopened tickets from 11% to 2%
- Increased customer satisfaction score to 98/100
- Global automation in support processes saved more than 500 hrs per year
- Friendly colleagues;
- Interesting projects;
- Opportunity for career growth;
- Ability to work remotely
$1700 / mo
≈ $20400 / year net
partnership manager, account manager, team lead, customer support
Ukraine · Kyiv · 9 years of experience · Advanced/Fluent ·Published today
Ukraine · Kyiv · 9 years of experience · Advanced/Fluent ·Published today
Over 6 years experience as customer support agent
3 years of experience as customer support team lead
1.5 years of experience as an account manager/partnership manager
Skills:
• Lead generation
• Confident presenter and negotiator
• Requirements engineering and analysis
• Team mentoring and supervision
• CRMs: Zendesk, Hubspot; Tools: Slack, Asana, MS Office, Jira
Languages:
Ukrainian native
English fluent
French intermediate
Lead a team of 13 customer support agents
Worked on building customer support processes from scratch on 3 projects.
Created flows of communication with clients to improve CSat an NPS scores
$700 / mo
≈ $8400 / year net
Sales Manager / Support manager
Ukraine · 5 years of experience · Beginner/Elementary ·Published today
Ukraine · 5 years of experience · Beginner/Elementary ·Published today
-Робота з Лідами (теплі, гарячі)
-Консультація клієнтів.
- Розширення середнього чека.
-Моніторинг цінових пропозицій та технічних від конкурентів.
-Прорахунок проектів.
-Реалізація проектів з додаванням підрядників та виступаючи підрядниками.
- Комунікація з іншими відділами ( фінансовий відділ, технічна
підтримка, IT відділ).
-Контроль дебіторської заборгованості.
-Заключення договорів, додаткових Угод, підготовка комерційних
пропозицій.
-Робота з ВІП клієнтами та мережами.
-Адміністративна робота з СRM.
ОСВІТА
ЗНТУ, м. Запоріжжя
Бакалавр – правознавство.
Магістратура – право
_________________________________________
Чекаю:
Дистанційну роботу.
Ставка + % + КПІ (індивідуально)
$1000 / mo
≈ $12000 / year net
Project Coordinator/Customer Support Specialist
Ukraine · Lviv · 4 years of experience · Upper-Intermediate ·Published today · In passive search
Ukraine · Lviv · 4 years of experience · Upper-Intermediate ·Published today · In passive search
- Working with CRM system.
- Recruiting and onboarding ESL teachers (conducting screening sessions, and trial lessons to check if a teacher is a fit for the company or not; preparing all the necessary material for the teacher to start working).
- Planning and coordinating projects.
- Providing timely support to students, teachers, HRs of the companies-stakeholders.
- Lead Generation.
- Working with internal LMS, Trello, and Canva.
User Management Specialist at Nestle Business Services (NBS Lviv) Sep 2020 - Nov 2023:
- Solution of ticket requests in the ticketing system Service Now.
- Working with SAP, D1IM, Active Directory, MS Exchange server.
- Activities transfers from/to the markets, and knowledge transfers for newcomers and other teams.
- Management of the Standard Routine, Process Flow documentation, creation of learning materials for newcomers.
- Working with multinational teams using both English and Spanish for communication.
English Tutor Dec 2018 - Dec 2021 (Self-Employed):
- Teaching English as a second language.
- Working with children.
- Progress monitoring and assessment.
- Lesson planning.
English Tutor at Skyeng Sep 2019 - Aug 2020:
- Teaching English as a second language to adults.
- Creating learning materials.
- Using internal LMS.
$1300 / mo
≈ $15600 / year net
Data Entry / Data Analytics Specialist
Ukraine · Lviv · 5 years of experience · Upper-Intermediate ·Published today
Ukraine · Lviv · 5 years of experience · Upper-Intermediate ·Published today
In my role as a Data Entry Specialist, I diligently input and manage large volumes of data with precision and accuracy. I am proficient in various data entry software and tools, ensuring the integrity and completeness of information. I am adept at identifying errors and inconsistencies, employing my keen attention to detail to maintain data quality. My efficiency and commitment to maintaining organized records contribute to the seamless flow of information within the organization.
As a Data Analysis Specialist, I leverage my analytical skills to interpret complex datasets and extract valuable insights. I have a strong command of statistical methods and data analysis techniques, allowing me to identify patterns, trends, and correlations within data. My expertise in data visualization aids in communicating insights effectively to stakeholders, facilitating informed decision-making processes.
In my role as a Processing Manager, I oversee and optimize workflow processes to enhance efficiency and productivity. I collaborate closely with cross-functional teams to identify bottlenecks and implement solutions, leading to improved processing times and reduced errors. Additionally, I mentor and train team members, fostering a cohesive and high-performing work environment.
I have a proven track record in organizational proficiency and effectively managing workloads to meet deadlines, making me an excellent fit for roles in data analytics and data entry. My dedication, coupled with a rapid grasp of new concepts and meticulous attention to detail, equips me to excel in these areas. Additionally, my empathetic nature ensures a work approach centered around user needs, a valuable trait for a processing manager.
In my new work position, I anticipate a challenging and dynamic environment where my skills and expertise will be valued. I look forward to contributing my strong organizational skills and efficient workload management abilities to meet and exceed deadlines consistently. I expect to further enhance my proficiency in the specific tasks related to the role, leveraging my quick learning abilities to grasp new concepts swiftly. Additionally, I hope to utilize my keen attention to detail to ensure accuracy and quality in my work. Furthermore, I anticipate fostering a user-centric focus, leveraging my empathetic nature to understand and address the needs of stakeholders and customers effectively. Overall, I am excited about the opportunity to make meaningful contributions, collaborate with my colleagues, and grow both professionally and personally in the new position.
$1200 / mo
≈ $14400 / year net
HTML Markup Developer / Technical Support Engineer
Ukraine · 5 years of experience · Advanced/Fluent ·Published today
Ukraine · 5 years of experience · Advanced/Fluent ·Published today
Jun 2018 - Nov 2021, Remote work
- Developed and maintained responsive components, templates, and layouts using HTML, CSS, and jQuery, for CMS WordPress ensuring seamless user experiences across devices;
- Strong knowledge of WordPress theme development, customization, and plugin integration;
- Have experience working with Advanced Custom Fields (ACF) and Elementor;
- Collaborated with designers and back-end developers to integrate front-end code with server-side logic.
- Utilized jQuery to create dynamic and interactive features, enhancing user engagement and satisfaction.
- Optimized website performance through efficient CSS styling and JavaScript code optimization techniques.
- Bugfix and maintain existing components and templates;
- Test across browsers and devices to ensure the UI is functional on all devices;
- Work with the support team to fulfill customer requests;
- Development work on client websites;
Deluxe Entertainment / Production Engineer
Nov 2021 - Dec 2023, Remote work
- Diagnosed and resolved escalated incidents and service requests within established SLAs, ensuring maximum uptime and customer satisfaction;
- Collaborated with Tier-1 and Tier-2 support teams to escalate and prioritize critical issues, providing guidance and expertise to facilitate resolution;
- Conducted in-depth root cause analysis of recurring incidents and implemented corrective actions to prevent future occurrences;
- Acted as a subject matter expert for specific technologies or systems, providing training and knowledge transfer to junior support engineers;
- Participated in on-call rotations to provide 24/7 support coverage and respond to critical incidents outside of regular business hours;
- Recommend system optimizations, process flow changes, and document work instructions, standard operating procedures, and FAQs;
$1300 / mo
≈ $15600 / year net
customer care
Germany · 4 years of experience · Advanced/Fluent ·Published today
Germany · 4 years of experience · Advanced/Fluent ·Published today
$1000 / mo
≈ $12000 / year net
Customer Support
Ukraine · 3 years of experience · Advanced/Fluent ·Published today
Ukraine · 3 years of experience · Advanced/Fluent ·Published today
Communicate with the clients (B2B) within different communication channels (system chat, email, calls, etc) and support them while they’re using our product;
Analyze and optimize clients’ performance and profitability on our technology;
Consult with other departments (sales, develop, marketing)
to resolve different types of clients requests via Jira;
Create and update documentation for our Knowledge base and Confluence;
Analyzing customer support data and feedback to identify trends, areas for improvement, and opportunities for product or service enhancements.
Manage document libraries and collaboration site using Microsoft SharePoint
Media Analyst
Create reports and dashboards for tracking key
media metrics via Semantrum monitoring system for
international and Ukarinans companies and institutions;
Crisis Communication Analysis: Help organizations
understand the media landscape and the public sentiment;
Provide guidance on effective communication strategies;
Work with Power BI data visualization tools;
Identify and resolve discrepancies in data collection and
processing.
$2000 / mo
≈ $24000 / year net
business development manager account manager
Portugal · More than 10 years of experience · Advanced/Fluent ·Published today
Portugal · More than 10 years of experience · Advanced/Fluent ·Published today
IT Sales manager
lead generation manager
UPWORK
Junior QA - Freelance
Leading Manager for VIP Services
Head of operations with payment cards and trade financier
interpreter
english tutor
Sales/Lead Generation Manager
B2B
B2C
customer support
IT Academy Skillup - QA/QC course ;
$1200 / mo
≈ $14400 / year net
Team lead
Ukraine · 3 years of experience · Upper-Intermediate ·Published today
Ukraine · 3 years of experience · Upper-Intermediate ·Published today
project planning and work scheduling,
control over the execution of tasks and ensuring the fulfillment of deadlines,
collection of requirements from experts and customers,
preparation and conducting of presentations to clients and stakeholders,
control of project progress and completion of tasks by the project team,
identification of potential risks and development of their management strategies,
registration and account management,
management of study groups,
providing analytical reporting.
Team Leader. Rotary International:
establishing communication between departments,
promotion and development of the project,
creation of manuals,
registration and account management,
management of study groups,
help in using the platform,
providing analytical reporting.
SUP Lead Support:
creating the technical support department, writing documentation, developing the work strategy, working on several projects at the same time, recruiting.
Researcher Team Lead:
planning, coordination and execution of assigned research projects (simultaneous work on two projects); organization of work with the project to create the largest casino and gaming site; organization of work with a financial project to create the largest EMI site; search and hiring of employees; creation of working documentation; creation of a working strategy; preparing agenda for meetings.
IT Support Engineer. Support Shift Lead:
diagnose and troubleshoot issues, including account setup and network configuration; management assistance; research and identify solutions to software and hardware issues; provide clear and complete documentation and notes on all service inquiries.
Website Administrator:
layout; creating the new website on the schoolchampion.in.ua platform; designing of interface; filling the site content.