Candidates 1686
$3800 / mo
≈ $45600 / year net
Support Engineer/Technical Project Manager/Support Team Lead
Ukraine · 8 years of experience · Advanced/Fluent ·Published yesterday
Ukraine · 8 years of experience · Advanced/Fluent ·Published yesterday
- 8 years of experience in Technical Support/Customer Service/Cyber Security/AI/Marketing fields in senior positions like Technical Project Manager/Support Engineer/Tech Lead/Head of Department;
- Experience in bug reporting via Jira/GitLab, testing issues/solutions and providing RCAs, logs reading via AWS, Kibana. SQL, advanced Microsoft Excel, CRM systems, REST API, Jasper;
- Experience in managing people, organizing trainings, assisting in employee recruitment, performance evaluation, promotion and retention activities;
- Experience in working, supporting, presenting, teaching, and de-escalating customers from all around the world;
- Experience in managing multiple software implementation projects at the same time;
- Experience in maintaining a working relationship with Client partners, knowledge management, training, implementation methodology and post-go-live support;
- Experience in defining customer support strategy, monitoring customer support metrics, and SLAs.
- Performed configurations and data management tasks to onboard customers to the platform(more than 30 different countries and
clusters implemented); - Launched and successfully led a project from scratch in a start-up;
- Joined support team and began to deal with tickets and clients which resulted in total open tickets decreasing by 65%;
- Mentored, guided and monitored the work of over 30 support and customer service agents;
- Managed a department of 7 customer service agents;
- Created a support handbook aimed at helping future team members deal with support-related procedures, constantly made sure it was enriched with all the relevant updates;
- Implemented Zendesk/Slack integrations; various Zendesk API functions; and Zendesk ticket automation.
Looking for an interesting position in an open-minded and friendly team, with professional management and a perspective of career growth. I want to benefit the company and contribute to work by using and improving my professional skills.
$1000 / mo
≈ $12000 / year net
Sales Manager, Business/Project Manager /Customer Support
Nigeria · 3 years of experience · Advanced/Fluent ·Published yesterday
Nigeria · 3 years of experience · Advanced/Fluent ·Published yesterday
-Managed initial client interactions, outbound leads, and inquiries.
-Utilized CRM tools like Zendesk or Freshdesk for client management.
-Achieved individual sales targets consistently.25 sales monthly out of 15
-working as a Customer Relations Specialist, handling client inquiries and facilitating transitions to licensed advisors.
*Program Associate at Science Squad Africa:
-Provided support to educational programs, including curriculum design and event coordination.
-Used database software for program documentation.
Led recruitment and onboarding efforts for additional staff.
-serving in a leadership role within the organization, overseeing program initiatives and staff management.
*Customer Support Officer at BuyPower Inc.:
-Offered comprehensive assistance to customers, addressing concerns and promoting products.
-Employed troubleshooting tools and techniques for issue resolution.
-Collaborated with a team of CSRs and other departments.
-involved in providing advanced customer support and mentoring new hires.
*Customer Service Representative at United Bank For Africa, UBA PLC:
-Handled various banking inquiries and transactions.
-Educated customers on digital banking platforms.
-providing frontline customer service or may have moved to a more specialized position within the bank.
*Sales Lead & Digital Marketer at Chinez Integrated Services:
-Developed digital marketing campaigns and managed sales teams.
-Utilized analytics tools like Google Analytics for campaign monitoring.
-Collaborated with cross-functional teams for alignment.
-overseeing marketing strategies and team performance currently, focusing on enhancing sales and brand presence.
Areas for Improvement:
Continuous learning and staying updated with the latest trends and technologies in customer relations, sales, and digital marketing.
Developing leadership skills further, especially in leading cross-functional teams and driving organizational goals.
Expanding expertise in emerging areas such as data analytics, AI-driven customer service, or advanced digital marketing strategies.
- organized an internal library of projects
- organized internal project estimation process
- increased the profitability of projects
-Beat Sales Target (for 6 consecutive months)
-MVP Award
On the flip side, I don't want to feel stagnant or limited in my professional growth. I prefer to avoid roles that lack opportunities for advancement or fail to recognize and utilize my full range of skills and expertise. Additionally, I aim to steer clear of toxic work environments where negativity and micromanagement hinder creativity and productivity.
$1000 / mo
≈ $12000 / year net
Tech Support/Manual QA Engineer
Ukraine · Kyiv · 4 years of experience · Intermediate ·Published yesterday
Ukraine · Kyiv · 4 years of experience · Intermediate ·Published yesterday
Responsibilities:
• Reviewed and approved trainees before submitting them to customer service
• Was in charge of technical onboarding for the newcomers
• Developing detailed work instructions for L1 Engineers to follow and complete requests, process events and resolve incidents
• Provided regular feedback for newcomers regarding their progress and areas to improve
• Was in charge of the Technical Support Team achieving high customer satisfaction and success measured through specific KPIs
• Defining goals and providing direction to faster growth and productivity of the team
• Monitoring team performance and reporting on metrics
• Reviewed technical support-related processes and documentation for continuous improvement
Technical Support Engineer Tier 2 at Binotel
Responsibilities:
• Talking clients through a series of actions, either via phone, email or chat, until they've solved a technical issue
• Managing and prioritizing workload in accordance with the various response SLAs
• Ticket resolution on issues that are beyond the Tier 1 ability to resolve
• Installing, configuring, diagnosing and repairing VoIP software and hardware
• Follow up with clients to make sure their systems are functioning properly after troubleshooting
• Consultation on working with the company's public API (REST/WebSocket)
• Documenting technical knowledge in the form of notes and manuals
• Successfully managed a team of up to 18 assigned support engineers (repeatedly the best team leader of the month)
• Changed the training program based on common mistakes and analysis of the team's work.
• Solved 95% of Level 2 tech support tickets without needing to escalate to Level 3 tech support engineers.
• Won “Employee of the Month” by presenting complex technical information to non-technical users in a simple and accessible way while interacting with the product.
$4500 / mo
≈ $54000 / year net
Technical Support Enginner, Linux System Administrator, TeamLead
Ukraine · 10 years of experience · Upper-Intermediate ·Published yesterday · In passive search
Ukraine · 10 years of experience · Upper-Intermediate ·Published yesterday · In passive search
February 2023-Present
Managing and leading an international team of technical support engineers(L1/L2/L3) who provide technical assistance and customer support for the OnApp product.
Systems Engineer at Dapplica
March 2022-Marc
Deploying, and maintaining blockchain nodes and supporting infrastructure such as: monitoring and analytics tools.
Identifying problems quickly, Analysis of Logs
Anticipating resource requirements,Scaling and Optimizations as needed
Technical Product Owner at Virtuozzo
September 2021-January 2022
Working in an Agile environment, with the Scrum Master and other project management to ensure stakeholder satisfaction
Writing technical requirements and defining support requirements and processes to ensure work is delivered on schedule
Writing definition of ready user stories and maintain groomed backlog for stakeholders’ priorities and incorporate architectural changes recommended by engineering into user stories
L3 Technical Support Engineer at OnApp(acquired by Virtuozzo)
June 2013 – August 2021
Providing 3rd line technical support, deployment, diagnosing, and solving issues for remote distributed production infrastructures running OnApp cloud management platform.
Writing Scripts to automate processes and simplify tasks.
Collaborating with Developers/QA, Writing, verifying, and improving documentation.
Freelance WebMaster
2009 – 2015
Worked in web based Projects using Wordpress, Joomla, HTML, CSS, JavaScript etc. Template Customization depending on the clients' website requirements.
Websites deployment using open source toolset (PHP, MySQL, Apache, Linux and others (i.e LAMP).
System Administrator at Ericpol(acquired by Ericsson)
September 2012 – May 2013
Monitoring and updating Tickets (issues) through Incident management system based on ITIL.
Diagnosing and resolving problems associated with Linux operating systems and components.
Configuration, administration and troubleshooting Linux servers and Desktops, Installing and configuring hardware, software and Ethernet equipment.
System Administrator at Ukrainian Catholic University
January 2008. – September 2012
Responsibilities:
Configuring, installation, and troubleshooting servers and desktop computers, peripherals.
$1300 / mo
≈ $15600 / year net
Support Specialist
Poland · 3 years of experience · Advanced/Fluent ·Published yesterday
Poland · 3 years of experience · Advanced/Fluent ·Published yesterday
$800 / mo
≈ $9600 / year net
Customer Support Manager
Ukraine · Kharkiv · 4 years of experience · Advanced/Fluent ·Published yesterday
Ukraine · Kharkiv · 4 years of experience · Advanced/Fluent ·Published yesterday
Maintenance and support to web-based products and services;
Answering questions regarding the products and services;
Troubleshooting issues regarding the products and services;
Writing reports and making statics;
Communicating and coordinating with colleagues (when needed);
Resolving customer complaints (tickets/chats).
$800 / mo
≈ $9600 / year net
Customer Support, Marketing
Ukraine · 2 years of experience · Advanced/Fluent ·Published yesterday
Ukraine · 2 years of experience · Advanced/Fluent ·Published yesterday
since the players were usually from the USA, Britain, Canada and other English- speaking countries - I improved my English very well thanks to constant communication in chats and emails.
learned to quickly and qualitatively solve problems of various levels of complexity, from simple bonus accruals to complex local technical problems.
processed appeals in financial areas (verifications, deposits), technical problems (operation of the site and games), etc.
worked with complex cases that required improvisation, creativity, determination. processed several parallel streams of customer requests, which taught multitasking and parallel processing of different processes.
communicated with other departments.
taught newly arrived work colleagues, supported and helped colleagues in difficult cases.
$600 / mo
≈ $7200 / year net
Monitoring Engineer
Ukraine · 5 years of experience · Pre-Intermediate ·Published yesterday
Ukraine · 5 years of experience · Pre-Intermediate ·Published yesterday
- Experience in remote technical support for users in diagnostics and settings of network
equipment, administration of L2 switches (D-Link, ZTE, Huawei OLT, BDCOM, etc.)
- Experience in CRM systems (bpm'online and service desk)
- Knowledge of the principles of switching and routing
- Knowledge of the network protocol stack
Datagroup - Monitoring engineer - Shift engineer (day / three)
- Monitoring of the company's equipment (access and aggregation switches ~15k pieces)
IBM Netcool + Zabbix
- Creation and monitoring of accidents, clarification of the reasons for equipment
unavailability, creation of accident reports
Datagrup & Volia, Lutsk
Datagroup - Senior engineer - current job title
- Monitoring of the company's equipment (access and aggregation switches ~15k pieces)
- Creation and monitoring of accidents, clarification of the reasons for equipment
unavailability, creation of accident reports , monitoring of planned works on the network
- Training of new employees
- Search and detection of errors in internal systems and monitoring systems, reporting on
problems
- Assistance to regional engineers by phone
$800 / mo
≈ $9600 / year net
Customer Support Representative.
Ukraine · Kyiv · 3 years of experience · Upper-Intermediate ·Published yesterday · In passive search
Ukraine · Kyiv · 3 years of experience · Upper-Intermediate ·Published yesterday · In passive search
The last role was Customer Support Representative. I worked in a relatively small product IT company from 10/2021 to 11/2022
So, my tasks were:
- Communication with customers via email tickets (ZenDesk);
- Handling customers' billing issues and complaints, contacting payment processors directly (SolidGate, MaxPay);
- Identification and adjustment of technical issues and inquiries;
- Handling customers' feedback on social media and app stores.
I want to continue working in customer related fields; however, I'm always open to something new.
$1300 / mo
≈ $15600 / year net
Customer Support Team Lead
United Kingdom · 4 years of experience · Advanced/Fluent ·Published yesterday
United Kingdom · 4 years of experience · Advanced/Fluent ·Published yesterday
Have been working with Jira, Helpshift, Confluence etc. and Microsoft Office programs for quite some time.
Currently, I hold the position of a responsible agent and customer care agent, however, I want to have more potential growth in this field and succeed in reaching my own personal goals.
As someone who quickly grasps new concepts, I want to improve the user experience by providing helpful assistance and also have a nice working environment.
As for the NO’s, I’d like to mention that phone calls support is a no-go for me.