Candidates 2155
$800 / mo
≈ $9600 / year net
Customer Support Representative
Ukraine · 1.5 years of experience · Upper-Intermediate ·Published today
Ukraine · 1.5 years of experience · Upper-Intermediate ·Published today
- Fraud monitoring and identifying fraudulent schemes;
- Communication with customers via Zendesk;
- Training of new team members;
- Refunds processing;
2. Namecheap, Inc. - Billing/Sales Customer Support Representative (1.2 years):
- Communication with the customers via tickets and chats in English;
- Processing billing-related requests;
- Case escalation and feedback processing.
$1000 / mo
≈ $12000 / year net
Customer Support Agent
Ukraine · 3 years of experience · Advanced/Fluent ·Published today
Ukraine · 3 years of experience · Advanced/Fluent ·Published today
З 05.2020 по теперішній час - Support representative
Вирішувати комплексі проблеми з якими доводилося стикатися вперше та здатність опановувати різне програмне забезпечення - надав мені досвід Support representative
Хочу зазначити, що подальший розвиток та успіх стосовно проекту чи компанії напряму від моєї активної участі в робочому процесі .
$2700 / mo
≈ $32400 / year net
Technical Support & Operations/QA Engineer
Ukraine · 5 years of experience · Advanced/Fluent ·Published today · In passive search
Ukraine · 5 years of experience · Advanced/Fluent ·Published today · In passive search
L2 Technical Support Engineer/TechOps Engineer 05.2022 - 04.2024
• Submitting bugs to devs using JIRA
• Work with logs, API
• Troubleshoot different issues using Android Studio
• Create internal/external support documentation
• Working with QA and Dev teams
• Involved in deployment/hot fixes and releases
• Creating Confluence-knowledge base/WIKI
L1/L2 Technical Support Engineer 01.2019 - 05.2022
- became a product expert in a POS application for IOS and website builder.
- working with crypto projects by supporting crypto wallets.
- working in shifts (24/7 support service);
- providing remote sessions upon request;
Utilized and familiar with:
Jira, Confluence, HelpDesk, GitHub, Git, Trello, Notion, Grafana, Open Search (logs)
• Communication with users and providing technical support;
• Manual and Web App testing;
• Processing of large amounts of data;
• Familiar with bug tracking system Jira and tools like HelpDesk, Zendesk.
• Troubleshooting FTP Publishing connections
• Worked with website builders
• Advanced knowledge of DNS, HTTP Protocol, TCP/IP
- No night shifts
$300 / mo
≈ $3600 / year net
I don't work, I study
Ukraine · Vinnytsia · No experience · Intermediate ·Published today
Ukraine · Vinnytsia · No experience · Intermediate ·Published today
$1700 / mo
≈ $20400 / year net
Operation executive//Customer Support
Spain · 2.5 years of experience · Pre-Intermediate ·Published today
Spain · 2.5 years of experience · Pre-Intermediate ·Published today
- Identifying the problem at an early stage, analytics and finding the best solution.
- Analyzing data and key performance indicators to track progress and identify areas for improvement.
- Communicating with team members, department heads,
and upper management to ensure alignment and transparency.
- Providing updates on operational performance and discuss any changes in plans.
-fast processing of incoming requests and cases ZenDesk CRM.
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Team Lead Customer Support Spanish desk (6m)
- Delegating tasks and responsibilities to team members based on their skills and
expertise.
- Identifying of training needs within the team and plan for ongoing
training sessions.
- Reviewing customer feedback, surveys, and comments to identify areas of improvement.
- Guiding team members on how to handle difficult or
sensitive customer situations.
Prefer only daily shifts.
$1000 / mo
≈ $12000 / year net
Customer Technical Support
Turkey · 2.5 years of experience · Upper-Intermediate ·Published today · In passive search
Turkey · 2.5 years of experience · Upper-Intermediate ·Published today · In passive search
2021 April – 2024 January. - IT support engineer. Responsibilities: administrating and monitoring databases, data analysis, system issues troubleshooting, data fetching, clients support (work with system of data gathering)
$1700 / mo
≈ $20400 / year net
Technical support
Ukraine · Any · 3 years of experience · Intermediate ·Published today
Ukraine · Any · 3 years of experience · Intermediate ·Published today
Sportbank, L2 Technical Support
Work with Kibana, Elasticsearch app logs.
PostgreSQL database queries.
Work with Redmine ticket system.
Communication with L1(customer support).
Work with API.
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November 2022 – April 2023
XPAY, Technical Support Engineer
Writing technical documentation.
Work with Kibana, Elasticsearch app logs, Visualize, Dashboard.
Work with Zabbix.
Experience in partner integration.
Work with Jira ticket system.
Communication with the development team.
Work with API.
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May 2023 – Present
Tranzzo – L3 Technical Support Engineer
Work with payment system integration.
Work with Kibana, Elasticsearch, Google Cloud logs
Communication with the development team, account managers, support team.
Work with Postman.
Analysis and testing of API requests.
Web-diary, CutURL: Spring(MVC, Boot, Security, REST, Hibernate), JPA, Thymeleaf, JS, HTML, CSS, Json, MySQL
$1000 / mo
≈ $12000 / year net
IT Support Manager
Ukraine · 5 years of experience · Intermediate ·Published today
Ukraine · 5 years of experience · Intermediate ·Published today
Hello!
I am looking for a interesting job for improve my skills and study new things. I received training at Step School Academy and further deepened my knowledge through a practical marathon. Currently, I work as a Support Manager and Web Scraper. I have extensive experience in outsourcing.
$900 / mo
≈ $10800 / year net
Support Agent
Ukraine · Kyiv · 2 years of experience · Upper-Intermediate ·Published today · In passive search
Ukraine · Kyiv · 2 years of experience · Upper-Intermediate ·Published today · In passive search
To ensure effective work, I utilized various tools, including CRM systems and Jira. This allowed me to efficiently organize tasks and track their completion, ultimately leading to satisfying user needs.
My experience demonstrates that I am resilient and capable of multitasking as I typically handled numerous requests simultaneously and effectively resolved even the most challenging cases. Working in Customer Support provided me with the skills to perform under pressure and maintain a positive attitude in all circumstances.
I believe that I will contribute to the successful functioning of your team and provide users with the best service experience, helping to address their questions and issues.
$900 / mo
≈ $10800 / year net
Customer Support
Ukraine · Kyiv · 1.5 years of experience · Intermediate ·Published today
Ukraine · Kyiv · 1.5 years of experience · Intermediate ·Published today
Also, was chosen as the best sales manager of the month in my brunch.