Candidates 2169
$700 / mo
≈ $8400 / year net
Customer Service
Poland · 6 months · Upper-Intermediate ·Published today
Poland · 6 months · Upper-Intermediate ·Published today
Communication with clients via email or phone, responding to inquiries;
Coordination of work on store orders (purchasing goods, communicating with partners, solving current issues, document management, working with CRM, entering digital and paper invoices);
Execution of administrative and organizational tasks to ensure the work of the store and the company (situational photography, translation or proofreading of texts, search for partners, search for information, analysis, etc;)
Preparation of reports (monthly for the store or other reports at the request of the management);
Controlling the timing and execution of tasks, providing information on an ongoing basis.
Basis of Software Testing by Prometheus;
Upper-Intermediate English Evaluation by SoftServe;
Basis of IT, Web Content Creation, Marketing and Sales by TemplateMonster
$1200 / mo
≈ $14400 / year net
HTML Markup Developer / Technical Support Engineer
Ukraine · 5 years of experience · Advanced/Fluent ·Published today
Ukraine · 5 years of experience · Advanced/Fluent ·Published today
Jun 2018 - Nov 2021, Remote work
- Developed and maintained responsive components, templates, and layouts using HTML, CSS, and jQuery, for CMS WordPress ensuring seamless user experiences across devices;
- Strong knowledge of WordPress theme development, customization, and plugin integration;
- Have experience working with Advanced Custom Fields (ACF) and Elementor;
- Collaborated with designers and back-end developers to integrate front-end code with server-side logic.
- Utilized jQuery to create dynamic and interactive features, enhancing user engagement and satisfaction.
- Optimized website performance through efficient CSS styling and JavaScript code optimization techniques.
- Bugfix and maintain existing components and templates;
- Test across browsers and devices to ensure the UI is functional on all devices;
- Work with the support team to fulfill customer requests;
- Development work on client websites;
Deluxe Entertainment / Production Engineer
Nov 2021 - Dec 2023, Remote work
- Diagnosed and resolved escalated incidents and service requests within established SLAs, ensuring maximum uptime and customer satisfaction;
- Collaborated with Tier-1 and Tier-2 support teams to escalate and prioritize critical issues, providing guidance and expertise to facilitate resolution;
- Conducted in-depth root cause analysis of recurring incidents and implemented corrective actions to prevent future occurrences;
- Acted as a subject matter expert for specific technologies or systems, providing training and knowledge transfer to junior support engineers;
- Participated in on-call rotations to provide 24/7 support coverage and respond to critical incidents outside of regular business hours;
- Recommend system optimizations, process flow changes, and document work instructions, standard operating procedures, and FAQs;
$1000 / mo
≈ $12000 / year net
customer care
Germany · 4 years of experience · Advanced/Fluent ·Published today
Germany · 4 years of experience · Advanced/Fluent ·Published today
$1000 / mo
≈ $12000 / year net
Customer Support
Ukraine · 3 years of experience · Advanced/Fluent ·Published today
Ukraine · 3 years of experience · Advanced/Fluent ·Published today
Communicate with the clients (B2B) within different communication channels (system chat, email, calls, etc) and support them while they’re using our product;
Analyze and optimize clients’ performance and profitability on our technology;
Consult with other departments (sales, develop, marketing)
to resolve different types of clients requests via Jira;
Create and update documentation for our Knowledge base and Confluence;
Analyzing customer support data and feedback to identify trends, areas for improvement, and opportunities for product or service enhancements.
Manage document libraries and collaboration site using Microsoft SharePoint
Media Analyst
Create reports and dashboards for tracking key
media metrics via Semantrum monitoring system for
international and Ukarinans companies and institutions;
Crisis Communication Analysis: Help organizations
understand the media landscape and the public sentiment;
Provide guidance on effective communication strategies;
Work with Power BI data visualization tools;
Identify and resolve discrepancies in data collection and
processing.
$2000 / mo
≈ $24000 / year net
business development manager account manager
Portugal · More than 10 years of experience · Advanced/Fluent ·Published today
Portugal · More than 10 years of experience · Advanced/Fluent ·Published today
IT Sales manager
lead generation manager
UPWORK
Junior QA - Freelance
Leading Manager for VIP Services
Head of operations with payment cards and trade financier
interpreter
english tutor
Sales/Lead Generation Manager
B2B
B2C
customer support
IT Academy Skillup - QA/QC course ;
$900 / mo
≈ $10800 / year net
QA Engineer/Technical support
Ukraine · Kyiv · 1.5 years of experience · Upper-Intermediate ·Published today
Ukraine · Kyiv · 1.5 years of experience · Upper-Intermediate ·Published today
$1200 / mo
≈ $14400 / year net
Team lead
Ukraine · 3 years of experience · Upper-Intermediate ·Published today
Ukraine · 3 years of experience · Upper-Intermediate ·Published today
project planning and work scheduling,
control over the execution of tasks and ensuring the fulfillment of deadlines,
collection of requirements from experts and customers,
preparation and conducting of presentations to clients and stakeholders,
control of project progress and completion of tasks by the project team,
identification of potential risks and development of their management strategies,
registration and account management,
management of study groups,
providing analytical reporting.
Team Leader. Rotary International:
establishing communication between departments,
promotion and development of the project,
creation of manuals,
registration and account management,
management of study groups,
help in using the platform,
providing analytical reporting.
SUP Lead Support:
creating the technical support department, writing documentation, developing the work strategy, working on several projects at the same time, recruiting.
Researcher Team Lead:
planning, coordination and execution of assigned research projects (simultaneous work on two projects); organization of work with the project to create the largest casino and gaming site; organization of work with a financial project to create the largest EMI site; search and hiring of employees; creation of working documentation; creation of a working strategy; preparing agenda for meetings.
IT Support Engineer. Support Shift Lead:
diagnose and troubleshoot issues, including account setup and network configuration; management assistance; research and identify solutions to software and hardware issues; provide clear and complete documentation and notes on all service inquiries.
Website Administrator:
layout; creating the new website on the schoolchampion.in.ua platform; designing of interface; filling the site content.
$1300 / mo
≈ $15600 / year net
Technical Support Engineer / L2 Support
Ukraine · Kyiv · 3 years of experience · Intermediate ·Published today · In passive search
Ukraine · Kyiv · 3 years of experience · Intermediate ·Published today · In passive search
- Second level of partner support, direction CMS
- Solving or escalating a partner's problem
- Jira/Confluence technology stack
- Kibana logs analysis
- Pentaho reporting
- Monitoring the operation of the Grafana system
- Working with SQL databases
Risk Manager. 01.2022-04.2022
- log analysis
- Technical support (L1-L2 level) of users in the ticket system (Jira: SD), e-mail, messengers, etc.
- Search and elimination of platform issues
- Coordination of payment requests for clients
- Analysis of journals, identification of non-standard patterns and discrepancies
- Identification and verification of customers, communication with the support service
- Monitoring of statistical indicators
- Processing a large amount of information in CRM systems
Communication manager. 08.2020-01.2022
- Creation of a support department
- Writing scripts for chat
- Recruitment and training of new employees
- Management of customer support and maintenance
- Processing of large amounts of information in CRM-systems
- Experience in work with web applications, CMS
- Manage and monitor systems to drive troubleshooting
Great experience working with people
Team management experience
I easily find a common language with people, I can explain complex things in simple words
I have skills in administration, recruitment
Quick understanding and learning abilities
Intermediate English (reading/writing)
Ability to work under pressure
$700 / mo
≈ $8400 / year net
Customer support
Ukraine · Khmelnytskyi · 1 year of experience · Pre-Intermediate ·Published today
Ukraine · Khmelnytskyi · 1 year of experience · Pre-Intermediate ·Published today
Мої основні задачі — виконання запитів перміальних клієнтів банку.
Звʼязок з державними установами по всьому світі, вирішення питань зі співробітниками аеропортів (умови відвідування бізнес-залів, затримка рейсів, додаткові послуги в аеропорту тощо.
А також багато повсякденних задач.
______________________________________________________
My last job was a customer service representative at SUP.
My main tasks were to fulfil requests from the bank's primary clients.
Liaising with government agencies around the world, resolving issues with airport staff (conditions for visiting business lounges, flight delays, additional services at the airport, etc.
As well as many everyday tasks.
Пройшов курси, та робив тестові запуски.
Розвинув навчики шукати нетандартне вирішення різних ситуацій.
______________________________________________________
I started launching Facebook ads in the gambling sector.
I took courses and made test launches.
I developed the skills to look for unconventional solutions to different situations.
Планую разом з компанією досягти нових вершин.
Ціную командну роботу та взаємодопомогу у колективі.
______________________________________________________
I plan to gain experience and help the company grow.
I plan to reach new heights with the company.
I value teamwork and mutual assistance in the team.
$500 / mo
≈ $6000 / year net
Customer support manager
Ukraine · 2 years of experience · Pre-Intermediate ·Published today
Ukraine · 2 years of experience · Pre-Intermediate ·Published today
In these projects, i held positions of customer support agent, document verifier, and anti-fraud manager.
As a customer support worker, my main duties icluded:
- providing coherent and concise responses to asked questions
- working promptly with clients to solve their issues
As a verifier, my main duties icluded:
- primary verification
- detecting fake or compromised information
As an anti-fraud agent, my main duties icluded:
- checking payments/payouts through logs
- preventing use of system errors and breakages by users trying to take advantage of vulnerable systems