Customer Support Representative (offline)

Important! For this opening we can only review the applicants residing in Kyiv.

Requirements:

- Fluent English (spoken and written);
- Tolerance to stress, attention to detail, strong sense of responsibility;
- Highly developed interpersonal and communication skills;
- Time and priorities management skills, ability to multitask;
- Computer literacy (Gmail, Google Docs, Internet browsers, Microsoft Office products etc.);
- Flexibility: Ability to work morning/day/night shifts.

Along with respectable salary we offer:

- Medical insurance;
- Friendly homelike atmosphere with a flexible shift working schedule: morning (6:00-15:00), day (15:00-22:00), night (22:00-06:00);
- Taxi compensation for morning and night shifts;
- Convenient working modes: fully remote, office-based (Kyiv), or mixed type.

Key responsibilities:

- Providing assistance to English speaking users;
- Monitoring orders and chat correspondence in the admin system;
- Resolving cases that require support team member's help;
- Processing incoming phone inquiries;
- Performing marketing tasks (promoting additional services and features, processing feedback, etc.);
- Performing additional customer support tasks initiated by management.

We will be glad to review your CV, if this position is something that you would like to try!

About Uvoteam

Uvoteam is an international company engaged in academic assistance services and edtech industry since 2005.

Company website:
https://uvoteam.com/

DOU company page:
https://jobs.dou.ua/companies/uvoteam/