Technical Support Specialist (offline)

Необходимые навыки
— 2+ years of experience customer service in a help desk, service desk, technical support
— Experience providing remote support for client, server, and web-based applications
— Ability to maintain a high level of confidentiality
— Upper-Intermediate level of Spoken and written English is a must
— Excellent written and verbal communication skills
— Ability to manage multiple tasks simultaneously while maintaining strict attention to detail
— Flexibility to occasional shifts

Будет плюсом
— Experience with CRM
— Excellent problem investigation and solving skills
— Stress resistance
— Responsibility, initiative, self-organization, strive to learn
— Diploma, certificates or other IT designations

Предлагаем
— Lots of interesting challenges that will require your technical, analytical and communication skills
— Work in a unique professional, friendly and supportive environment
— Variety of knowledge sharing, training and self-development opportunities
— State of the art, cool, centrally located offices with warm atmosphere which creates good working conditions

You will manage lots of issues from internal customers all over the world on a daily basis. You will need to ensure that every issue is processed and fixed on time.
Our support team works closely with other R&D teams to ensure speedy resolution of all issues, and you must be extremely proficient in articulating with both technical and non-technical staff and users.

Why joining us:
— Cutting-edge technology stack
— Team of strong IT professionals working in a dynamic startup environment
— Practices we follow: TDD, DI, CI\CD\CT
— Perspective to create complex and useful product from scratch using modern approaches
— Big amount of knowledge-sharing practices and sessions
— Centrally located office near Poshtova Square metro station with great view from our terrace
— Competitive salary, reasonable and fair working conditions, flexible schedule
— Medical insurance

Обязанности
— Daily supporting internal customers all over the world, handling complaints
— Providing appropriate solutions and alternatives within the time limits
— Providing prompt and accurate feedback to customers
— Collaborating with other teams in order to drive continuous improvement of internal and external processes
— Redirecting problems to an appropriate resource
— Stay current with system information, changes, and updates

О проекте
Maxitech is looking for a highly motivated Customer Support Specialist to join our Support Department!
Maxitech is an R&D office of large international holding, building a portfolio of products linked to each other with the business goals they are addressing. Our project is long term and has stable financing. There are existing solutions for Marketing&Sales departments which are already in production and havе active phase of new functions development as well as start-up products.
Maxitech team’s target is developing software solutions maximizing the performance of the core business. Its users make thousands of trades every month.

Maxitech R&D team’s target is developing software solutions maximizing the performance of the core business. The current team size is 200+ employees. We are looking for experts ready to bring their knowledge and contribute to building the new, best-in-the class, software product.
Our company headquarters is in Israel. We also have offices in 8 locations worldwide. R&D team is fully concentrated in Kiev.
We don’t do outstaff or outsource, we don’t have a „client” and don’t sell any service. We make qualitative software products to enable the business to become more efficient and successful.

About N-iX

Maxitech R&D team’s target is developing software solutions maximizing the performance of the core business. Current team size is 200+ people. New products development we start in 2018 requires team to grow for additional 40 people this year. We are looking for software development experts ready to bring their knowledge and contribute to building the new, best in the class, software product.

R&D team is concentrated in Kiev, and the company serves clients worldwide. We do qualitative software products to enable the business becoming more efficient and successful.

Company website:
https://www.maxitechs.com/

DOU company page:
https://jobs.dou.ua/companies/maxitech/