Technical Support Agent, TL1 (French) (offline) $649-700

Primary responsibilities:
- Answer customer calls/chats/emails in a prompt and professional manner;
- Answer basic questions about the service and supported products;
- Perform a standard set of actions to improve computer performance by connecting via remote access programs;
- Correctly escalate tickets to the appropriate team(s) to resolve the issue.

Requirements:
- Excellent communication skills in French, both written and verbal (upper-intermediate or higher) - any additional language will be an advantage;
- Basic knowledge of a PC in Windows environment;
- High degree of empathy, patience, and resourcefulness.

Benefits:
- Motivating compensation: high competitive salary, bonus system, corporate language classes;
- Working with a motivated and talented international team, plus regular team events;
- Working in a modern office in Kharkiv in the center of the city, near metro station University or remote work;
- Flexible shift.

Did we spark your interest? Get in touch and let's talk!

About LULU Software (an Avanquest company)

Founded in Montreal, Avanquest is the software publishing subsidiary of Claranova, a French group of innovative technological solutions, established in many countries, with revenues exceeding $500 million.

At Avanquest, we create reliable and intuitive software solutions that satisfy our customers through 3 key product types: PDF software, photo editing software (Inpixio), and utility software to improve PC performance and security.
Mainly offered as Software as a Service (SaaS), our products are sold in more than 150 countries and are translated into more than 15 languages worldwide.

Avanquest is :
• a multicultural collaborative group.
• an ambitious company in rapid development.
• a place where each Talent has its place to contribute its know-how and have a real impact on large-scale projects.
• an environment where productive initiatives are always recognized at their true value.

Company website:
https://corporate.avanquest.com/

DOU company page:
https://jobs.dou.ua/companies/lulu-software/