CRM Business Analyst/Consultant (offline)

We offer:
A developed grading system for your individual growth;
Certification coverage;
Well-established processes and loyal management;
Excellent health insurance with coverage of covid cases;
Flexible work schedule;
Paid study of English and more;
A lot of corporate webinars/workshops/etc.

Job Responsibilities:
Work with clients and end users to gather, understand, and define business requirements
Develop user stories and to-be process flows to support the design and development of Salesforce solutions for our clients
Work collaboratively with team members to design a solution that will meet a client’s business requirements and fulfill user stories
Complete the configuration for user stories within Salesforce, AppExchange products, or other cloud-based technologies
Collaborate with developers to test and verify that solutions will meet the business requirements
Ensure completion of all project-related artifacts, including functional specifications, technical specifications, use cases, and test plans
Participate in key meetings with clients including requirement sessions, system demos, user acceptance testing, and end user training

Requirements:
Proven ability leveraging analytical and problem-solving skills in a fast paced environment
Detail-oriented individual with the ability to quickly ramp up on new clients, their business needs, and technologies
Strong presentation, communication (written and verbal) skills, and interpersonal skills
Experience documenting user stories and creating to-be process flow diagrams
Proficient in Microsoft Word, Excel, PowerPoint, Project, and Visio
Ability to juggle and prioritize multiple tasks within a collaborative team environment
Demonstrates flexibility and willingness to do what it takes to get the job done
Drive and desire to learn and grow both technical and functional skill sets
Experience using Salesforce to develop client or business solutions will be an advantage
English — Upper-Intermediate , Advanced will be an advantage

About Customertimes

Customertimes is a global IT consulting company headquartered in New York City with offices in 11 countries. We specialize in the development and implementation of cutting-edge technology solutions for business transformation.

Our international team includes 1600+ skilled professionals. We have more than 15 years of experience in the Salesforce ecosystem, and our portfolio includes 4000+ completed projects in more than 65 countries.

Customertimes works with major corporations throughout Europe and North America, including industry leaders in healthcare, life sciences, CPG, manufacturing, financial services, education, and the non-profit sector. Our clients include companies such as IQVIA, UPSA, L’Oreal, Dyson, Philips, Sharp, and Danone.

Company website:
https://customertimes.com/careers/

DOU company page:
https://jobs.dou.ua/companies/customertimes/