Senior Operations analyst (offline)

Responsibilities:

Responsible for coaching and mentoring team members;
· monitors key performance indicators for employees as well as customers and ensures all expectations are met or exceeded when it comes to operational deliverables;
· Analysis data on behalf of customer ensuring we are meeting our customer savings;
· Spend Work with clients’ financial teams to analyze complex billing models, and reconcile;
· Evaluates processes for opportunities to standardize the processes;
· Identify and recommend new ways to save money for the client;
· Generating standard and custom reporting as needed for customers and Customer Success;
· Perform telecom contract assessments and develop recommendations for clients to optimize their telecom expenses.

Qualifications and Skills:

· Leadership role at least 1 year
· Desire to mentor and manage a team
· Ability to collaborate effectively and work as part of a team
· Strong attention to detail
· Proficient with Excel (and the entire MS Office Suite)
· Multi-tasking and organizational skills a must
· Calm in pressure situations, but high level of urgency to resolve problems and complete tasks
· Creative thinking/ability to think outside the box
· Self-motivated
· Interest in mobility
· Positive attitude!
· Excellent command in spoken and written English.

About brightfin

Our business:

Being a unique telecom and cloud management solution built natively on ServiceNow platform, MobiChord is the fastest growing telecom and cloud management company with multiple verticals customers all over the world.
We are changing the world of old-school telecom completely and hold a leading position in the niche.
MobiChord software helps large companies (B2B, enterprise-scale) manage everything related to telecommunications and cloud services, as well as reduce labor costs by 69%, make processes 86% quicker, and reduce operational costs up to 32%.
We automate all major business processes, from ordering a new phone to requesting virtual machine from Amazon through integration with major telecom and cloud providers
We analyze data, automatically suggest savings, and process requests via automation.
Above all, is our passion for providing amazing consumer focused user experience


Our technologies:

Our core product is built in ServiceNow and AWS.By being built on top of ServiceNow we have a unique advantage of having the data and automation where these companies need to have it. ServiceNow also contains cutting edge features that you would expect of enterprise software (database designer and ORM, UI frameworks on AngularJs, workflows, full-stack JavaScript, machine learning, integration APIs and much more). By natively integrating into existing ServiceNow applications, can focus on creating great products and not on reinventing the wheel!
On top of that, we have our own cloud services for API integrations, mass data processing, analytics, etc.


Social package:

Health Insurance
Paid sick days/vacations
English courses
Educational events
Team buildings

Company website:
https://mobichord.com/

DOU company page:
https://jobs.dou.ua/companies/mobichord/vacancies/