Technical Support Engineer L4 (offline)

Customer Delight is not just a motto at Sisense, it’s what we truly believe in and what our customers appreciate about us. As a Technical Support Engineer [L4], you will work through complex data environments with customers from all sizes and industries, to deliver exceptional support and value over our amazing product. This is a strategic role that supports and responds to customer production issues and working with R&D to create an alignment.

WHAT YOU’VE ACCOMPLISHED… SO FAR:

- You have experience as a Technical L4 Engineer
- You have strong experience with databases (NoSQL, MS SQL, MySQL, Oracle)
- You are knowledgeable in programming languages such as Java, Node.js, Javascript
- You have a bachelor’s degree in engineering or equivalent knowledge
- You are a master in Linux [Kubernetes]
- You experienced with virtualization and cloud services
- You are a technical lead of all aspects and successful in solving technical issues
- You own the implementation and integration of complex customers’ projects
- You have led complex troubleshooting including communication with customers
- You can communicate complex concepts in a clear and professional manner
- You thrive in a fast-paced, high-growth environment while working with a team.
- You are a lifelong learner with an insatiable curiosity

HOW YOU’LL RAMP:

By Day 30…

- You will have a much deeper understanding of the Sisense technology, how Sisense customers can utilize it and how to use it
- You will better understand the Sisense Architecture
- You will start interacting with Sisense customers and getting to know their challenges
- You will do lots of hands-on exercises in order to know the ins and outs of Sisense technology
- You will also start shadowing calls with Senior Support Engineers

By 60…

- You will be familiar with the different types of technical challenges, engagements, and the different project types related to Sisense customers
- You will learn Sisense the Technical Support methodologies and tools
- You will learn more Technical Support soft skills such as session management, how to interact with customers, working with Customer Success Managers and, BI Consultants and other teams as well as handling challenging situations

By 90…

- You’ll begin leading complex technical calls and tickets with customers
Assist the team with feedback providence on improving internal processes and ramp up procedures
- You’ll be managing your own queue of tickets and technical projects
- You will be developing tools to better support the customer’s needs
- You’ll be solving bugs and customer issues

ABOUT SISENSE:

- We're a passionate, venture-funded team with more than 2000 customers, including Nasdaq, GE Healthcare, Honda, Verizon, and Philips
- We believe strongly in a data-driven approach to all that we do. We're constantly measuring and optimizing everything about the business.
- We have close relationships with our customers.
- We’ve been recognized by Comparably, Glassdoor, and Gartner for our amazing company culture.
- We have super high customer retention — better than best in class SaaS companies.

About Sisense

Sisense is a business analytics software company with offices in New York City, San Francisco, Tel Aviv, London, Melbourne, Tokyo, and Scottsdale, Arizona. It is headquartered in New York City. Its business intelligence product includes both a back-end powered by in-chip technology that enables non-technical users to join and analyze large data sets from multiple sources,[2] and a front-end for creating visualizations, like dashboards and reports, on any device, including mobile

Company website:
https://www.sisense.com/why-sisense/

DOU company page:
https://jobs.dou.ua/companies/sisense/