Technical Customer Support Team Lead (offline)

What do we offer?
- Awesome and responsive team, who are always glad to help in any cases
- Flexible working hours - 8 hours per day
- Remote work after the trial period
- Modern office space in the center of Kharkov
- Free coffee, cookies, and fruits at the office
- Corporate events, parties, and team buildings
- Vacation is available in the amount of 3 weeks (15 working days) per year. As long as you are with us, the amount of these days will increment by one each year
- Paid sick leaves - 10 days per year

What are we looking for in our new employee?
- Experience in Customer Support / Account Management / Technical Support
- Strong experience in team management
- Upper-intermediate /Advanced English
- Strong communication, soft skills
- Good analytical, troubleshooting, and problem-solving skills
- Understanding of network technologies
- Experience with JIRA/Confluence
- Ability to learn new technical product
- Strong PC skills

Will be a plus:
- Experience with ticket systems (Zendesk / Kayako / other)
- Technical writing skills
- Technical background

If you are feeling that you are the right person, please send us your CV

About QuickBlox

We are a backend software company for chat and video calling services. We work with customers all around the world, they are mostly Healthcare companies, Banks, Development agencies, eCommerce etc.

Company website:
https://quickblox.com

DOU company page:
https://jobs.dou.ua/companies/quickblox/