Customer Support Representative (English C2) (offline)

Job Responsibilities:

Provide Smilebox users with technical solutions.
Analyze user behavior, content suitability and relevance to determine their effect on user satisfaction.
Develop and maintain positive customer relations and satisfaction.
Influence the way we support our users and improve it to make sure our users’ experience is the best possible.
Desired skills and experience

Significant experience with consumer-facing technical troubleshooting (e.g., browser compatibility, site bugs, user bugs, issue reports), especially for users who are not particularly tech-savvy.
Mother tongue verbal and written English skills required
High customer and service orientation
Ability to work in a fast-paced environment and deliver materials in strict timelines
Team player who is flexible and able to multi-task
Experience with Zendesk platform - MUST

5 days a week;
working hours: 3-9 pm.


About project
Smilebox is a digital b2c platform for creating online invitations, eCards, Stickers, and more.
As a subsidiary of Perion Network Ltd. (PERI), we have the drive of a NASDAQ listed company, but the culture of a fast-growing startup. We value hard work, initiative, and creativity and as a team we’re fun-spirited, energetic, and always full of ideas.
https://www.smilebox.com/

About SD Solutions

SD Solutions is a turnkey staffing service that helps product companies to expand their teams and develop.

Our clients are top-notch companies and start-ups that bring future technologies into today’s life. We are proud of being dedicated to the last generation of cybersecurity, fintech, health tech, AI solutions, and more.

We have clients all over the globe: The USA, The UK, Canada, Malta, Bulgaria, Israel.

Company website:
http://sdsolutions.tech/

DOU company page:
https://jobs.dou.ua/companies/sd-solutions/