Experience

2.5 years of experience · English Intermediate

Key Responsibilities:
• Investigation the issues, their root causes and participating on their fixing- SQL, SoapUI;
• Everyday usage of CRM system (MS CRM Dynamics, MS CRM 3.0)
• Support and configuration customers portfolio of products – SQL, Azure storage;
• Placing and manage products, make their enrichment on the website - Hybris back-office and product cockpit;
• Project documentation development (PDD; technical tasks, user and administration manual) – Confluence, Jira, Fixit;
• Working with monitoring and alerting systems - (PRTG, New Relic, App Insights);
• On-call support vast application pool of web & windows services (24/7 once a month), troubleshooting and administration – (SQL, IIS);
• Communication with various technical teams (CS, PM, Leads, Heads of...) – Fixit, Jira, MS Teams, MS Outlook, Skype for Business, slack etc.

Skills

Support, Jira, Microsoft Office, Ability to learn quickly, Good communication skills, English, CRM, SQL, Английский, Troubleshooting, Windows, Project Management, Google Docs

Highlights

Successful configuration and release more than 50 mobile products in 6 countries.

Looking for

I’m interested in the position of Middle/Junior Technical Support Engineer or other technical position where I can successfully effort experience based on my skills.
I see my role in IT sphere with a wide range of responsibility, the possibility of improving my professional soft and hard skills, for sure with a profit to both, as for the company as for my personal professional growth.




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