Project Manager

Experience

Looking for a job as a project manager.

EXPERIENCE:
Project Manager
Main responsibilities:
- Support and contribute to the effective delivery of the project work plan.
- Performed tasks central to program progress, including scheduling and resource management.
- Consistently met deadlines with the team, achieving commendations.
- Managed the product-development progress from concept through ensuring design accordance and functionality.
- Maintain and prepare the necessary documentation for the monitoring of the project implementation.
- Work closely with the product management team on defining the product strategy.
- Clearly communicated problems and progress to upper management via reports and presentations.
- Providing status reports to the programme's stakeholders.
- Maintaining the prioritized backlog of user stories, features, and defects.
- Understand the features and changes in product requirements and support the sprint planning exercises.

Product Specialist
Main responsibilities:
- Gain a deep understanding of users and customers, identify and fill product gaps and generate new ideas that improve user experience and drive growth.
- Obtain feedback and gather innovative ideas to improve the product or services from users.
- Escalate concerns of the customers’ community.
- Analyze insights to get an understanding of what’s working and what should be amplified or modified.

Training and User Success Specialist
Main responsibilities:
- Emphasis on critical thinking, problem resolution, and strong customer service skills.
- Handling inbound customer’s calls and managing their requests and needs.
- Maintaining customer accounts.
- Conducting one-on-one instruction with new customers to make sure that the delivery of the training curriculum is useful and informative.
- Ensuring that training content is accurate and following the process to update the material regularly.
- Scheduling and coordinating the product training sessions.
- Conducting small group and individual training sessions based on learning needs.
- Working closely with the management and supervisors in the internal operations in customer service areas to identify training needs and develop solutions.
- Identifying, analyzing and troubleshooting technical issues and providing effective solutions.
- Providing clear and complete documentation and notes on all service inquiries.

Skills

project management Project Coordinating teamwork English fluent Microsoft Office Confluence Jira CRM Agile Kanban Scrum Customer Training and Support problem-solving ability to learn quickly team management