Experience

6 years of experience · English Upper Intermediate

- Diagnosing & resolving hardware, software & end users
problems;
− Acting as the first point of contact for all IT & technical queries;
− Developing the infrastructure and systems to meet the company’s needs;
− Working within a TCP/IP network environment, including DHCP, DNS and ethernet;
− Involved in the rollout of software updates and patches;
− Investigate specialist and complex IT support issues;
− Configuring and managing backup & restore procedures;
− Maintaining a wide range of computer hardware and software programs;
− Identifying & reporting on the budgetary implications of IT projects and upgrades;
− Responsible for allocating work to junior staff and induction training for new staff;
− Deploying new hardware, server backups & evaluating new software & security risks;
− In-depth knowledge of Microsoft Windows client operating systems; Windows & Microsoft Office.

Skills

Customer service, customer support, Help Desk, Management, team lead, Windows, Cisco, VMware

Highlights

Great results in management of Helpdesk (setting a smart priority, quick response for urgent cases) and IT assets (stable work, long lifetime, fast improvement and modernization).

Looking for

The possibility of development as a manager and technical specialist.
Management a team of technical specialists.
Participation in the development of IT.


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