Experience

8 years of experience · English Upper Intermediate

SUMMARY
I provide top notch customer support even under a heavy workload. My service is always fast, friendly and super clear. I create my own reply algorithms for each particular case. It’s easy for me to deal with new applications and software. Besides, my psychological experience helps me to built a strong connection with clients and turn them into loyal customers in a long-term perspective.

EXPERIENCE
Customer support and localization: Mood Messenger app (Jan 2017 - Aug 2018)

- Support service for English, Russian and Ukrainian customers

- Up to 250 resolved tickets/requests per day

- Beta testing and mediating between testers and developers
- Ongoing translation and localization (of the application, its website and Play Market page)

- Software: Zendesk, Wrike, Discord, OneSky, Beta
- Fulltime position, 5 days per week and irregular working hours and request

Localization specialist: hide.me VPN (Nov 2017 - Jan 2018)
- Website translation, application translation

Available here: https://hide.me/ru/.
 I’m proud of this project as it was completely new area for me. I jumped into security protocols, proxies and VPNs, performed a deep research and did an excellent user-friendly translation for each particular device and OS

Virtual assistance and customer support: Olga Berg coaching (March 2015 - Dec 2015)

- Customer support of webinars that were being held through Hangout, GoToWebinars, Skype, ClickWebinar etc

- Composing step-by-step manuals with screenshots for numerous cases and various OS

- Internet researching, translation, SMM posts, transcribing, subtitles making

SKILLS
- Zendesk, Wrike, Google Docs, Google Adsense/Adwords/Analytics, Joomla CRM, MS office, technical translation, creative writing, manuals creating, custom psychological tests and psychological researches.

- Languages: English/Russian/Ukrainian

- Customer-oriented emphatic helper, tech-savvy quick learner, multitask troubleshooter

Skills

customer support, Support, Customer service, English, helpdesk, CRM, zendesk, Ability to learn quickly, Service Desk, Phone Support, Microsoft Office

Looking for

Long-term position in a challenging project
Opportunity to grow and develop my skills




All candidates Support remote →