Experience

English Advanced/Fluent

February 2017 - to date - Freelance Team Manager
Kyiv, Ukraine
Generating new leads, researching the pools of potential employees (freelancers);
Initiating the first contact with a potential candidate;
designing and implementing the overall research strategy;
constant search, analysis and examination of social media channels and websites;
managing leads’ activity and supporting them in their every day work;
making monthly and annual reports, analysis of results;
meeting the goals based on individual and team KPIs;
developing strategies for keeping specialists within the company.

May 2017 - 2018 - Freelance Writer (Livingston Research Group)
Kyiv, Ukraine
Writing and editing English articles from scratch with detailed, accurate, and up to date information in accordance with clients’ requirements within set deadlines;
searching relevant information, its analysis and compilation into the final product;
enriching of background knowledge in different spheres for its application in articles.

March 2016 - January 2017 - Customer Success Manager
Kyiv, Ukraine
Providing 24/7 support for English-speaking clients from all over the world via e-mails, live chats and phone calls according to the priority and urgency;
providing information about company services and policies;
performing e-mail and phone marketing tasks (selling additional services, promoting new features, processing feedback, etc.);
managing technical issues, troubleshooting, providing right solutions and alternatives within required time;
support and monitoring of customers’ projects fulfillment throughout all stages;
promoting company services for new clients;
generating new ideas for the service improvement.

2015 - 2016 - Teacher of English and French at courses in foreign languages "Effect".
Kyiv, Ukraine
Teaching English and French in groups and individually;
teaching English for Business;
coordinator of speaking, video and grammar clubs;
elaboration of various visual materials, preparation and development of interactive classes for younger students;
conducting various thematic events and evenings.

Skills

Manual Testing, Quality Assurance, Web Testing, SQL, HTML



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