Experience

English Advanced/Fluent

Customer Service Expert
- Maintain and develop long-term relationships with customers of corporation
- Control processes in projects for CS, identify red flags to prevent customers issues
- Engage and collaborate with overseas customers and partners to find win-win structure of relationships for all parties
- Maintain higher than industry average NPS score
- Analyzing data to draw business-relevant conclusions and in data visualization techniques and tools
- Generating new systems in customer service compensation policy
- Implementation and roll out of new projects
- Ensuring the highest standards of customer service is provided
- Conducting refresher trainings on all side duties.
- Review nature of all complaints/problems and assist the guests in providing a satisfactory solution following company guidelines.
- Follow established procedures to maintain, safeguard, balance and reconcile assigned cash float.
- Maintaining a high standard when handling personal information such as bank cards statements and credit card details.

Skills

Support, customer support, Customer service, Customer care, Good communication skills, Account Management, helpdesk, Communication Skills, English, Ability to learn quickly, Service Desk, Relationship Management, Financial Reporting, Quality control, head of customer support, Team working, English Fluent




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