Key Account manager / Sales

Experience

Last place of employment:
From May 2019 – Radugar – Compliance/CS agent – Risk Analyst
- communication with clients in order to get required documents in accordance with KYC policy (phone calls / emails);
- uploading documents into CRM leaving the latest updates and additional related details;
- investigating the processing activity on accounts that have exceeded the parameters set in our risk management system;
- performing credit analysis, evaluating financial position and credit worthiness;
- monitoring and communicating credit concerns to management by creating various reports;
- creating and performing unique withdrawal system according to developed procedures;
- consulting operation community on Risk Management policy and procedure;
- performing quality assurance of ingoing and outgoing calls in order to detect risky situations and create action program
- direct communication with customers regarding withdrawal process and service complaints
- creating work strategies for both Sales department and backoffice departments such as Customer Support and Compliance.

Apr 2018 – Mar 2019 – Kyiv – Multireisen – Customer support specialist
- providing of highly qualified support to corporate clients (travel agencies) ;
- informing suppliers about the clients' requests and checking condition on which these requests could be embodied (by calling and emailing)
- making payments for requested services;
- keeping records of payments of current bookings.

Sep 2017 – Feb 2018 Kyiv – Simply Contact – Travel agent (Customer Retention Team, call-center)
- Dealing with complaints and refunds
- Selling tickets and services to clients
- Helping clients to make any changes and pay for this - Collecting and processing payments

Dec 2016 – May 2017 – Kyiv – Skyinform Ltd. – Travel agent- consultant (call-center)
- Helping client to book tickets
- Advising clients on travel arrangements, visas and passports
- Coordinate the use of bonus miles and other rewards that clients want to use - Informing client about actual schedule, delays etc (KBP, IEV, DNK, HRK)
- Lost&Found client support services

Skills

customer support support English HelpDesk customer service risk management compliance risk management CRM good communication skills ability to learn quickly sales account management Analysis and research customer retention