Jobs Customer/Technical Support

Whats Up Partners is a product company operating brands in Tier-1 markets, founded in 2023. We have several brands in the iGaming niche, which we are actively developing and never stop improving.

We are currently looking for a proactive, communicative specialist with a desire to develop and grow for the position of VIP Manager / Account Manager.
 

Your Mission

As a VIP Manager, you’ll be the go-to person for our most valued players — building strong personal connections, ensuring a best-in-class experience, and driving long-term loyalty. You’ll combine top-tier customer service with data-driven insights to create tailored journeys that maximize retention, lifetime value, and overall player satisfaction.
 

 🔸 Your tasks will be:

• build and maintain strong personal relationships with VIP players via phone, chat, email, and messengers (Telegram/WhatsApp);
• create and manage personalized VIP journeys, from onboarding to retention and growth;
• use predictive analytics to identify key triggers (churn, win/loss patterns, LTV growth) and act proactively;
• design and manage exclusive bonus schemes, promotions, and tailored offers — always focusing on ROI;
• provide concierge-level support for VIP clients, ensuring quick resolutions and premium service;
• collaborate with internal teams (Marketing, Product, Payments) to deliver the best possible VIP experience;
• contribute to retention strategies and loyalty policies that keep players engaged;
• report on VIP performance, KPIs, and ROI while identifying new growth opportunities.
   

🔸 You are definitely right for us if you have:

• 1+ years of experience in the iGaming niche as an VIP Manager;
• deep understanding of player motivation, customer retention strategies, and KPIs in the iGaming niche;
• C1 level of English;
• Experience with CRM systems and communication platforms (e.g., Telegram, WhatsApp, email, LiveChat, Zendesk);
• Excellent communication skills, emotional intelligence, and a proactive approach;
• Ability to balance player satisfaction and business profitability.
   

🔸 Will be a plus:

• knowledge of additional languages, such as German or Greek, is a big plus;
• experience working with high-value players (€5k+);
• ability to work with Tableau or similar systems such as SuperSet.
   

🚀 What we offer:

• direct access to VIP players and advanced business analytics tools;
• working days: Wednesday through Sunday inclusive, Monday and Tuesday are days off (negotiable). Working hours: 2:00 p.m. to 11:00 p.m.;
• the opportunity to make reservations in Ukraine;
• competitive salary + performance-based bonuses (related to customer retention, LTV, and NGR);
• professional and career growth — you will work for a company that supports initiative, invests in development, and encourages growth within the team;
• interesting tasks that require creative thinking and non-standard solutions;
• a strong, respectful, and friendly team that values results and humanity;
• training and development: the opportunity to attend courses, trainings, and specialized events at the company's expense;
• paid sick leave and vacation.

We are a fast-growing start-up in the social discovery niche with a premium transactional marketplace that helps users around the globe connect. Our platform has already found its place in the niche by focusing on tech innovations like AI, unconventional approaches to users, and carefully built algorithms.

We are looking for a strong Customer Support Representative who will join and strengthen our team. We are a well-coordinated team of 25+ professionals with extensive experience in delivering support, moderation, and payment operations services within the adult social discovery space.

What will you do?

The CS role is all about ensuring our users have the best possible experience and keeping our community safe. You will communicate with customers through calls, email, and live chat, helping them resolve issues quickly and professionally.

You will also work closely with our Operations, Product, and Development teams to share customer feedback and help improve the product.

What are our goals?

• Maintain high-quality customer service standards

• Support business growth and team scaling

   

You are a match if you:

• Are passionate about high-level customer service and user retention
• Can troubleshoot issues and see them through to resolution
• Are confident handling billing and account-related questions
• Communicate clearly via calls, email, and chat
• Take ownership of customer requests

• Continuously learn and improve your skills

   

What does it take to join us?

• 2+ years of experience as a Customer Support
• Strong experience in fast-paced, high-load support environments
• Advanced/Upper-Intermediate English (written and spoken)
• Proven ability to exceed KPIs and SLAs
• Ability to work with minimal supervision
• Strong multitasking and prioritization skills

• Analytical mindset and proactive problem-solving

   

Strong advantage:

• Experience in social discovery
• Experience with CRM systems (Zendesk, Freshdesk, Intercom, etc.)
• Experience handling billing or technical issues

• Sales or retention background

   

What do we offer?

• Professional growth alongside company growth
• Flexible schedule: 120 hours per month, including 5−6 night shifts. 3/3 schedule: Morning 07:00—15:00, Afternoon 15:00 — 23:00, Night 23:00 — 07:00
• Feedback-driven, open-minded culture
• Fair recognition of strong contributors
• Minimum bureaucracy, maximum independence

• Access to corporate library and professional development resources

   

How We Hire

1. HR interview
2. Test task
3. Interview with Head of Support 
   
   Hiring update: our hiring team is currently on vacation and will resume the process on May 11.

We are looking for a strong L3-L4 Support Engineer who will act as a technical leader within the support team on a large-scale enterprise project.

This is a hands-on role. Your primary responsibility will be to investigate and resolve complex production issues, while also supporting the team in handling incidents and escalations.

This is not a pure management position. You will stay deeply technical and work directly with production systems, while taking ownership of complex cases and supporting the team in day-to-day operations.

Responsibilities

• Investigate and resolve complex production issues at L3-L4 level, performing root cause analysis and ensuring long-term fixes.
• Work with SQL queries, logs, system behavior, APIs, and integrations to troubleshoot both server-side and client-side issues.
• Support and maintain enterprise systems such as Billing, CRM, and Rating, including participation in system implementation, releases, and post-release support
• Act as a go-to person for complex cases and escalations, serving as the first escalation point for critical technical issues.
• Support team members in troubleshooting, help prioritize and unblock critical tasks, and ensure incidents are properly investigated and resolved.
• Distribute workload within the team, monitor progress, and ensure no tickets are stuck and SLA targets are consistently met.
• Participate in organizing shift-based support, including planning and maintaining shift rotations to ensure proper coverage.

• Communicate with customers on complex issues, handle escalations and critical incidents, and ensure timely resolution within SLA.

   

Requirements:

• 5+ years of experience in technical or production support
• Strong experience at L3-L4 level with independent troubleshooting
• At least 2 years of experience in a Team Lead or senior support role
• Strong hands-on skills in SQL
• Experience troubleshooting complex systems
• Strong root cause analysis skills
• Ability to understand system architecture and end-to-end flows
• Experience working with APIs, integrations, logs, and production environments
• Willingness to work in a shift-based schedule
• Experience organizing and managing shift rotations for a support team

• Languages: Ukrainian - Native; English - Advanced.

   

Nice to have

• Experience with Oracle
• Linux at an advanced user level
• Background in QA or development
• Experience with enterprise systems such as billing, telecom, or energy.

Working with MaxBill, you will receive:

• 20 working days of annual vacation per year, plus paid public holidays.
• Provision of sick/personal leave.
• Paid trainings, conferences, seminars, and certification courses, classes in English.
• On-the-job mentoring program to learn from experienced colleagues.
• The possibility of remote work and a flexible schedule.

We're looking for Customer Support Agent to join our team. As a Customer Support Agent, you will be the first point of contact for our players, ensuring a smooth and efficient support experience through live chat and email. Your main focus will be resolving inquiries, escalating complex cases, and maintaining high standards of response time and quality.
 

Requirements
- Previous experience in Customer Support and IGaming is a must
- Excellent written communication skills in English (B2+)
- Ability to work flexible shifts, including not only evenings, weekends, and holidays, but also night shifts
- Strong multitasking skills and attention to details
- Ability to work both independently and as part of a team
- Passion for providing high-quality customer service in a fast-paced environment
 

Responsibilities
- Provide professional and timely support to users via live chat and email
- Handle player inquiries, complaints, and requests with empathy and accuracy
- Escalate complex or sensitive cases to the relevant departments
- Ensure compliance with internal quality standards and communication guidelines
- Maintain up-to-date knowledge of games, promotions, and internal procedures
- Follow the assigned schedule and meet individual performance KPIs (speed, CSAT, accuracy)
 

Working conditions
- Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
- Vacation days and paid sick leave—because your rest matters.
- A competitive compensation that truly reflects your skills and expertise.
- Employee referral bonus and gifts to celebrate your special occasions.
- 50% financial support for learning expenses to supercharge your professional growth!
- A positive atmosphere where you always feel respected and truly belong.
- Inspirational team-building activities that turn colleagues into best friends.
- Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships.

👉 Send your resume immediately!

Hello! ✨

We’re Wildix, a global leader in Unified Communications & Collaboration as a Service (UCaaS) and we’re on a mission to redefine how businesses connect. Our secure, web-based and AI-powered solutions help companies around the world collaborate smarter, serve customers better and grow stronger — and we want you to help shape what’s next.

About Us…

In 2005, brothers Dimitri and Steve Osler set out to reimagine how businesses communicate, and that vision became Wildix. Today, from our headquarters in Tallinn, Estonia, Wildix is one of the world’s fastest-growing UCaaS companies, with 300+ team members from 15+ nationalities, working across Europe, the UK, the Americas and beyond. We serve businesses in 135+ countries through a partner-first ecosystem, delivering secure, intuitive solutions that keep companies connected, productive and ready for what’s next.

At Wildix, we don’t just build technology, we live it. As a remote-first company, we rely on our own platform every day to collaborate globally and innovate fast. With steady growth and a strong foundation, we offer real opportunities to advance your career as we scale, making an impact in a global team that’s shaping the future of work.
 

At Wildix, our mission is clear: Empower companies worldwide with seamless communication solutions that drive productivity, efficiency, and growth.

About The Role 

The scope of this role is to take full ownership of the end-to-end number porting process, ensuring every request is executed with precision, speed, and a relentless focus on the customer experience.

You will serve as the central point of coordination and a subject matter expert, responsible for everything from porting order submission and issue escalation to stakeholder communication.
 

What You Will Do 

• Prepare and submit high volumes of porting orders and DID (Direct Inward Dialing) requests to carriers with high accuracy
•  Work with carrier portals and internal systems to manage porting requests and ensure data integrity
•  Review and validate documentation such as Letters of Authorisations and invoices to ensure compliance with carrier requirements
•  Take ownership of the end-to-end porting process and proactively resolve issues that may arise
•  Provide timely status updates and respond to partner inquiries in a professional and efficient manner
•  Identify and escalate recurring issues with carriers to ensure prompt resolution
•  Collaborate with cross-functional teams to resolve complex customer cases
•  Maintain and update documentation related to porting processes and best practices
   

What You Will Bring 

• Minimum 1 year of experience in customer support or customer care, preferably in telecommunications
•  Experience using Salesforce CRM or similar tools
•  Strong communication and interpersonal skills
•  Excellent attention to detail and problem-solving abilities
•  Ability to prioritize tasks and work in a fast-paced environment
•  Ability to work both independently and as part of a team
•  Fluent English (written and spoken)
   

Bonus Points If You 

• Have troubleshooting and technical skills
• Have experience with DID porting and number ordering processes
• Speak German at minimum B2 level

Why You’ll Love It Here

👫 Work with a Supportive, High-Performing Team – We believe in trust, autonomy, and working with bright, passionate individuals who drive real impact.

🌍 A Truly International Workplace – Our diverse and inclusive team ensures you’ll always feel connected and supported, no matter where you are.

🚀 Shape the Future of Global Communication – Be part of a team transforming how businesses operate in an era of remote work and AI-powered collaboration.

💼 Join a Profitable & Stable Company – We’re not a startup experiment, we’re a two decade old success story with sustained profitability, meaning we can back your boldest ideas.

What we offer

🏖️ Generous Time Off – Take the breaks you need to relax, recharge, and come back inspired.

💻 Top-Tier Tech – Love Mac? So do we! We equip our team with the best tools for success.

🚀 Career Growth & Development – Access to programs and events to keep you at the top of your game.

🌱 Well-being Support – We offer access to psychology sessions to support your mental and emotional health

Happy with them? We offer even more! Our Benefits are country-specific, you can ask your recruiter for more information

Interview Process

🤝 Step 1: Initial Screening – A chat with our Talent Team to understand your background, experience, and motivations. (30 mins)

🛠️ Step 2: Technical Interview – A deep dive with your potential manager to assess your skills and fit for the role. (45 mins)

We Are Wildix:

Wildix is an equal-opportunity employer. We value diversity and welcome all applicants regardless of race, gender, age, religion, or any other characteristic. Everyone is encouraged to apply and is welcome to join our Blue Ecosystem. 

Ready to join us? Apply Now!

We’re excited to welcome Customer Support Agents who speak French fluently, enjoy helping people, and want to grow together with a supportive team.
 

What you'll be doing:
- Helping customers with their questions and concerns across multiple channels (chat, email, phone calls, etc.)
- Staying in touch with the team during your shift to solve issues faster together
- Making sure each customer gets clear, friendly, and helpful responses

What we’re looking for:
- Prior experience in support? Great!
No experience? Also great — we love people who are eager to learn!
- You’re okay with our schedule: Mn-Fr 9 a.m. - 6 p.m. CT
- You're calm under pressure and genuinely care about helping people
- You’re comfortable communicating in French and English, both written and spoken — at least B2 level

What you’ll get:
- 100% remote work — wherever you feel most productive
- Full onboarding & training — we won’t leave you guessing
- Supportive startup vibe — small team, no bureaucracy
- Room to grow and become a pro in customer support
 

If you're someone who enjoys solving problems and making someone’s day a little easier — we’d love to hear from you! 🚀

We’re looking for Technical Support Agents to join our support team in Kyiv. You’ll work alongside a Support Shift Lead, handling inbound customer queries, coordinating with production partners to ensure smooth live event delivery, and serving as the front line for our platform.

This is an excellent opportunity for someone early in their career who is technically curious, a strong communicator, and energized by the fast-paced nature of live events. You’ll learn a lot, work on real problems in real time, and play a direct role in keeping live sports on air for viewers around the world.

Shift Schedule
This role operates on day and evening shifts as part of a shift-based support structure (no night shifts).

Responsibilities

• Respond to inbound customer queries via our ticketing system, providing timely and helpful support
• Coordinate with production partners to ensure live events are delivered smoothly and issues are resolved quickly
• Monitor live event delivery and flag issues proactively before they escalate
• Troubleshoot technical issues related to streaming, integrations, and platform access
• Document incidents, resolutions, and useful information for the team knowledge base
• Escalate complex issues to the Support Shift Lead or engineering teams as appropriate
• Participate in shift handovers, ensuring open items are clearly communicated to the incoming team
• Provide feedback on recurring issues, customer pain points, and potential improvements

Requirements

• Strong written and verbal communication skills in English
• Comfortable learning technical concepts - you don't need to be an engineer, but you should be curious and quick to pick things up
• Organised and detail-oriented, able to manage multiple queries and priorities at once
• Calm under pressure and able to think clearly during live events
• Reliable and punctual: shift-based work requires consistency
• Comfortable working rotating shifts as part of a 24/7 operation, including nights and weekends
• Team player who communicates openly and supports colleagues

Nice to Have

• Previous experience in customer support, technical support, or a help desk environment
• Interest in or familiarity with live streaming, video, or sports broadcasting
• Exposure to ticketing systems, CRMs, or support tooling
• Basic understanding of APIs, web technologies, or streaming protocols

What You'll Learn

• How live streaming platforms work at scale
• Technical troubleshooting across video delivery, APIs, and integrations
• Incident management and escalation in a live operations environment
• How to work effectively in a fast-paced, globally distributed team

About DSC Video

DSC Video is a platform-as-a-service partner delivering live streamed sports events from around the world to customers and their end consumers. Our technical support team operates around the clock to ensure seamless delivery of live content across global time zones.

We're looking for Technical Support Agents to join our 24/7 support team in Kyiv. You'll work alongside a Support Shift Lead, handling inbound customer queries, coordinating with production partners to ensure smooth live event delivery, and serving as the front line for our platform.

This is an excellent opportunity for someone early in their career who is technically curious, a strong communicator, and energised by the fast-paced nature of live events. You'll learn a lot, work on real problems in real time, and play a direct role in keeping live sports on air for viewers around the world.

Responsibilities

• Respond to inbound customer queries via our ticketing system, providing timely and helpful support
• Coordinate with production partners to ensure live events are delivered smoothly and issues are resolved quickly
• Monitor live event delivery and flag issues proactively before they escalate
• Troubleshoot technical issues related to streaming, integrations, and platform access
• Document incidents, resolutions, and useful information for the team knowledge base
• Escalate complex issues to the Support Shift Lead or engineering teams as appropriate
• Participate in shift handovers, ensuring open items are clearly communicated to the incoming team
• Provide feedback on recurring issues, customer pain points, and potential improvements

Requirements

• Strong written and verbal communication skills in English
• Comfortable learning technical concepts - you don't need to be an engineer, but you should be curious and quick to pick things up
• Organized and detail-oriented, able to manage multiple queries and priorities at once
• Calm under pressure and able to think clearly during live events
• Reliable and punctual: shift-based work requires consistency
• Comfortable working rotating shifts as part of a 24/7 operation, including nights and weekends
• Team player who communicates openly and supports colleagues

What You'll Learn

• How live streaming platforms work at scale
• Technical troubleshooting across video delivery, APIs, and integrations
• Incident management and escalation in a live operations environment
• How to work effectively in a fast-paced, globally distributed team

About DSC Video

DSC Video is a platform-as-a-service partner delivering live streamed sports events from around the world to customers and their end consumers. Our technical support team operates around the clock to ensure seamless delivery of live content across global time zones.

We are a fast‑growing iGaming product operating across Tier‑1 markets and serving millions of users worldwide. Our team combines deep industry expertise, years of hands‑on experience, and a strong professional network - making us ambitious, highly capable, and ready to scale. We are looking for a Support Manager who can deliver world‑class customer service, resolve complex issues, and ensure a seamless player experience.

Key Responsibilities:

• Handle customer inquiries via chat, email, and ticketing systems.

• Resolve account, payment, bonus, and gameplay‑related issues within SLA.

• Escalate technical or product‑related cases to relevant teams.

• Track and document bugs, feature requests, and user feedback.

• Maintain high customer satisfaction scores (CSAT, NPS).

• Contribute to continuous improvement of support processes.

Requirements:

• 2+ years of experience in customer support, ideally in iGaming, FinTech, or SaaS.

• Strong communication skills and ability to work under pressure.

• English proficiency at B2+ level (mandatory); additional languages are a plus.

• Experience with ticketing systems (Zendesk, Freshdesk, Jira Service Desk).

• Understanding of iGaming products and user experience.

• Proactive, detail‑oriented, and solution‑driven mindset.

We offer:

• Work in an international Tier‑1 iGaming environment.

• Remote work format with flexible schedule.

• Opportunities for professional growth and skill development.

• Collaborative, multicultural team atmosphere.

Наш клієнт, Growe, провідна консалтингова компанія та група сервісів у сфері iGaming і розваг. Вони створюють стратегії, що працюють, та рішення, які масштабуються. Поєднуючи стратегічне бачення з практичним досвідом, Growe допомагає бізнесам орієнтуватися в динамічній індустрії, відкривати нові можливості, виходити на нові ринки та досягати сталого зростання.

Ідеально для тих, хто прагне:

• Керувати та координувати команду L1 support інженерів;
• Забезпечувати високу якість підтримки та дотримання SLA;
• Покращувати процеси інцидент-менеджменту та робочі флоу;
• Забезпечувати операційну ефективність та постійне вдосконалення процесів;
• Співпрацювати з L2/L3, SRE та DevOps командами.
   

Досвід, який стане твоєю перевагою:

• 3+ роки досвіду в Technical Support, Service Desk або NOC середовищах;
• 1+ рік досвіду на позиції Team Lead або Senior Support спеціаліста;
• Досвід управління 24/7 support-операціями та змінними командами;
• Сильний досвід роботи з Jira або подібними ticketing-системами;
• Досвід роботи з monitoring tools (наприклад, Grafana або аналогами);
• Сильний досвід інцидент-менеджменту та обробки ескалацій;
• Досвід моніторингу SLA, черг та беклогів інцидентів;
• Досвід координації ескалацій до L2/L3 команд;
• Базове розуміння інструментів лог-аналізу;
• Базові знання SQL;
• Технічний бекграунд у одній з суміжних ролей (QA, DevOps, SRE або розробка) буде значною перевагою;
• Англійська мова рівня B2+ (письмова та розмовна).
   

Ми цінуємо:

• Сильні комунікаційні навички;
• Лідерські якості та вміння керувати командою;
• Високий рівень відповідальності та ownership;
• Сильні організаційні та пріоритизаційні навички;
• Вміння працювати у швидкому, динамічному середовищі.
   

Наші клієнти пропонують конкурентні переваги для підтримки вашого професійного та особистого зростання, зокрема:

• Орієнтація на здоров’я та добробут;
• Глобальне медичне страхування;
• Можливості для зростання;
• Програми бенефітів (компенсація спорту / стоматології / психолога тощо);
• Бонуси за досягнення результатів;

• Динамічне робоче середовище.

   

Долучайся - і нехай твоя історія зростання розпочнеться.

English version:

Our client, Growe, is a leading business advisory and services group in iGaming and Entertainment. Сreators of strategies that work and solutions that scale. Combining strategic vision with hands-on expertise, Growe helps businesses navigate the fast-evolving industry, seize new opportunities, enter new markets, and achieve sustainable growth.
 

Perfect for those who aim to:

• Lead and coordinate a team of L1 support engineers in a 24/7 shift model;
• Ensure high-quality support operations and SLA compliance;
• Act as a key escalation point for critical incidents;
• Improve incident management processes and workflows;
• Drive operational excellence and continuous improvement;
• Collaborate with L2/L3, SRE, and DevOps teams;
• Build a strong, accountable, and high-performing support team.
   

Experience you’ll need to bring:

• 3+ years of experience in Technical Support, Service Desk, or NOC environments;
• 1+ year of experience in a Team Lead or Senior Support role;
• Experience managing 24/7 support operations and shift-based teams;
• Strong experience with Jira or similar ticketing systems;
• Experience with monitoring tools (e.g., Grafana or similar);
• Strong incident management and escalation handling experience;
• Experience monitoring SLAs, queues, and incident backlogs;
• Experience coordinating escalations to L2/L3 support teams;
• Basic understanding of log analysis tools;
• Basic SQL knowledge;
• Technical background in a related role (QA, DevOps, SRE, or software development) will be a strong advantage;
• English level B2+ (written and spoken).
   

It's a perfect match if you have those personal features:

• Strong communication skills;
• Leadership and team management abilities;
• High sense of ownership and accountability;
• Strong organizational and prioritization skills;
• Ability to work in a fast-paced environment.
   

Our clients offer competitive benefits to support your professional and personal growth, including:

• Health & Wellness Focus;
• Global Medical Coverage;
• Growth Opportunities;
• Benefits Programs (compensation for the gym/stomatology/psychological service & etc.);
• Performance-Driven Rewards;
• Dynamic Work Environment.
   

Apply, and let your growth journey begin.

Hi there!

Are you a tech enthusiast ready to take on a challenging role in a dynamic environment? We’re looking for a Support Engineer who is passionate about working with complex systems that make a real impact across the globe. If you have experience with Linux/UNIX, TCP/IP networking, MySQL, and hardware server components, you might be the perfect fit for our team!

Join us to work on world-class communication solutions, develop your skills, and build an exciting career.
Required skills:

— Intermediate English (B1)

— Familiarity with Linux/UNIX command-line tools/environment

— Intermediate knowledge of TCP/IP networking, network protocol and packet analysis

— Experience with MySQL or other SQL database

— Understanding of typical hardware server components

As a plus:

— Technical background and IT education

— Scripting skills (bash, perl or python)

— Linux server performance troubleshooting

— Experience with web server software (like apache, nginx)
— Knowledge in the field of voip, sip

Don’t know how to deal with an issue yet? Don’t worry, we’ve got good internal courses and documentation and a great team to help you climb up the learning curve!

We offer:

— Professional development

— Highly skilled colleagues who are ready to share knowledge

— Professional trainings

— Excellent career opportunities. Make yourself and become anyone you are willing to: Senior System Engineer, Senior System Administrator, Senior Software Developer, Senior QA Automation, Senior Project Manager, etc.

— Official competitive salary

— Performance review every six months

— Paid vacations, compensatory leaves and sick leave

— Work schedule up to you: standard “office” schedule (5 day 9 till 18.00 it is Kyiv time (UTC+2/+3 ) Or flexible schedule with 12-hour shifts every three days from 8 till 20.00 or from 20.00 till 8.00.

— English classes with the experienced teachers

Responsibilities:

— Assisting telecommunication providers with launching new projects, or reconfiguration of our solutions to fulfill their current business needs

— Troubleshooting technical issues by request from customer’s tech team

—Monitoring of customers’ hardware and software infrastructure and ensuring site reliability

— Performing software updates or/and migrations to the new hardware or in the cloud

— Constant self-development in technical skills to catch up with the latest trends in technology

— Communicating with customers in a professional manner through the ticketing system. Ensuring a timely resolution of all issues meeting or exceeding SLA’s or customer expectations

— Occasional business trips all over the world for employees who have deep system knowledge and desire to travel

— You will rapidly gain vast knowledge of:

a wide variety of software applications and other components (Docker, Cassandra, MySQL, Elastic) across companies in telecommunication industry

— Managing expectations of business customers and vise escalation to keep the situation under control

About company:

PortaOne is a software developer for communication service providers. We help telcos develop and provide new communication services (IPTV, MVNO/LTE core and another) in places where they didn’t exist before or were inaccessible due to cost. Our products are a unique combination of commercial software (high-quality support, detailed documentation, etc.) while completely open to customers (open-source code, specific tools to support client-created modifications). If using a metaphor, we provide reliable hi-tech vans for communications industries’ Wild West pioneers.

The company was founded in 2001 — and now our staff consists of nearly 250 people. We have 480+ clients (Vodafone, Ziggo, TRavelSIM) in more than 90 countries on all five continents. The demand for our products has been growing for over two decades, and the pandemic even boosted it. So if you look for a challenging job with a highly demanded product and a stable income, PortaOne is the right place!

More information about the company can be found on our website portaone.com.

We are looking for an experienced Customer Support Professional. This role is responsible for providing support and guidance to users and customers across AI-driven products and services. The successful candidate must possess a strong technical background, professional work etiquette, and speak clearly and confidently. 

FLUENCY in English is a MUST.
 

RESPONSIBILITIES:

• Rapidly learn thorough understanding about the company, activities, services and able to answer the questions raised by a customer;
• Provide product/service information by answering questions, offering assistance;
• Follow up with prospective customers and return email / voicemail;
• Follow up with existing customers to confirm their satisfaction;
• Responsibility for researching and resolving complaints to ensure customers’ retention and satisfaction;
• Answer all incoming calls in a professional and timely manner;
• Attract potential customers by answering the questions about our products and services, offer information about other products and services;
• Keep a consistently positive, professional and cooperative tone with customers;
• Provide troubleshooting assistance for customers’ orders, account statuses and relevant problems.
   

EXPERIENCE AND SKILLS NEEDED:

• Must be fluent in productivity software such as MSOFFICE & GOOGLE WORKSPACE
• MUST be AI – AGI – GAI competent & certified.
• Strong technical background (IT, software, systems, or related fields);
• Must be fluent in comprehension, reading and writing English. Other languages spoken are the benefit.
• Manage incoming & outgoing calls to clients globally with deep experience in customer service processes and remote support environments.
• Flexible hours to support clients in the time zone regions of North American, Europe and  Asia.
• Critical thinker with excellent follow up, escalation skills to deliver results.
• Professional phone etiquette, with listening & communication skills;

Equipment requirements: high-speed Internet (50 Mbps upload and download speeds), noise-cancelling headset (headphones, a microphone), high quality video conferencing camera to participate with clients and company management.

Academic requirements: Bachelor’s Degree from a recognized University. Preferences will be granted to candidates with Higher Masters accreditation or Certification in Engineering.

Higher consideration would be granted to individuals that have completed AI certification, particularly those with experience in Claude Code (Claude 4.7) and its related tools and ecosystem!

Candidates must have worked with clear understanding utilizing the Anthropic Claude Co-working workspace and tools.

Ubidex is looking for a Customer Success Consultant to join our professional and friendly team. The ideal candidate is passionate about using analytical skills to identify problems, find solutions, and improve relationships. To succeed in this role, the candidate should possess relevant digital experience and have previously held one or more of the following positions: Account Manager, Customer Support, Customer Success or Business Developer in an AdTech or SaaS B2B company .

Responsibilities

• Own the entire relationship with assigned customers, including onboarding demos, training sessions, adoption, retention, and scaling of the customers account
• Daily customer support: troubleshooting, reports and dashboard analytics, bug and feature reports to the team
• Review the customer journey, determine how it’s supported, and use a consultative approach to help customers overcome issues and achieve their goals
• Communicate effectively with senior managers to better understand customer needs, maximize retention and growth, and share learnings
• Facilitate interaction and workflow among customer's team and traffic providers to ensure timely deliverables

Qualifications and skills

• At least three years of experience as an Account Manager, Customer Support, Customer Success or Business Developer in the Adtech industry or SaaS B2B platform.
• Strong skills in verbal and written communications
• Analytical and result-oriented mindset
• Active team player, self-starter, and multitasker who can quickly adjust priorities
• Spoken Ukrainian and English as must
• Customer focus

Tools

• Google Sheets / Excel
• Task Trackers
• Knowledge of any CRM

Join Ajax Systems, the leading manufacturer of cutting-edge Ajax wireless security systems with smart home capabilities. As a full-cycle company, we take pride in our ability to transform ideas into innovative products through development and mass production.

With a diverse range of 170+ devices, the Ajax line safeguards premises against burglary, fires, and floods while providing seamless control over electrical appliances. Our solutions have earned us Europe's highest security awards, solidifying our position as a trusted name in the industry.

Ajax is a Ukrainian success story, fueled by immense strength and boundless energy. We currently protect over 1,800,000 users in 170 countries worldwide. As our company continues to thrive, we are constantly seeking active individuals to join our team and contribute to our ongoing growth.

Right now, we have an exciting opportunity for a Support Engineer with a strong command of English.

As part of our dedicated support team, you will assist customers from all corners of the globe, providing round-the-clock assistance through various channels. We're proud of our ability to communicate in multiple languages, enabling us to promptly address and resolve user issues.

To excel in this role, we're seeking a passionate and talented Technical Support Engineer who can:

• Respond to customer inquiries promptly and professionally via phone, email, and live chat.
• Investigate and troubleshoot client issues related to our products and services, ensuring swift resolution.
• Escalate complex problems to the appropriate team when necessary.
• Document and track customer interactions and problems using our efficient customer relationship management system (CRM).
• Educate customers on the features and benefits of our outstanding products and services.

Key requirements for this role:

• Knowledge of the basics of physics and electrical engineering, empowering you to handle technical queries effectively.
• Intermediate or higher level of English proficiency.
• Experience in customer communication, ensuring you understand their needs and can provide exceptional support.
• Familiarity with CRM systems (Jira, Confluence, etc.) is. a plus
• A degree in tech/engineering as a plus.

In return for your dedication and contributions, we offer:

• Working in dynamically growing multinational and multicultural Group.
• Ability to add value to the business by applying your knowledge and skills.
• Ajax security system kit (you will be a part of the beta-testing program and will be able to test new devices and features before official release).
• Full-time working schedule.
• Medical insurance.

If you are ready to join a forward-thinking company that values innovation and customer satisfaction, while offering a vibrant work environment, then apply now to become a part of our exceptional team at Ajax Systems. 

Timing is the heartbeat of all electronics, ensuring performance, resilience and scalability. For decades, quartz devices, non-silicon technology, have kept systems in sync, but they struggle in harsher, more demanding environments. MEMS-based Precision Timing delivers greater accuracy, smaller size and resilience. Today, MEMS timing powers over 400 applications, including high-growth ones in AI datacenters, automated driving, industrial and humanoid robots, wearables and IoT.

Our semiconductor MEMS programmable solutions offer a rich feature set that enables customers to differentiate their products with higher performance, smaller size, lower power, and better reliability. With more than 4 billion devices shipped, SiTime is changing the timing industry. For more information, visit: www.sitime.com .

Job Summary

The position of Customer Support Representative within the Sales Operations team would be dealing with databases administration, customers management and support. The position requires strong time-management skills, persistence and business ethics for broad cross-department and international customer communication.

Requirements

- Excellent written and verbal communication skills required;
- Excellent customer service skills required;
- Ability to work well with others in a fast-paced collaborative team environment;
- Persistence;
- Responsiveness;
- Excellent work ethics;
- Ability to work well with others in a collaborative team environment;
- Analytical and problem solving skills;
- Desire to work for a fast-paced, growth-oriented company.
- English (upper-intermediate+);
- MS Outlook, Excel, Power Point;
- CRM and/or ERP system(s);
- 1+ year(s) experience in customer support;
- MA/BA degree in economics.

Responsibilities

- Provide timely responses to inquiries regarding product specifications, pricing, lead times, quality docs and basic tech questions;
- Build strong relationships with other CSR’s, Engineering, Quality and other functional departments;
- Work in CRM and ERP systems;
- Investigate, expedite, and resolve issues related to shipments, product quality, returns (RMA), and billing discrepancies;
- Escalate technical concerns to engineering or quality teams when necessary;
- Track and document customer issues for continuous improvement;
- Maintain an understanding of company product lines;
- Work closely with people in all appropriate departments to support customer needs;
- Participate in internal meetings;
- Data mining.

Working conditions

At SiTime, we believe great work deserves great rewards. We offer a comprehensive and highly competitive compensation package designed to attract top talent.

In addition to base salary, this role is eligible for a quarterly bonus tied to the achievement of innovation goals—reflecting our commitment to recognizing meaningful impact. We also offer equity grants, providing a meaningful opportunity to share in the company’s future growth and success.