Jobs Customer/Technical Support

About LimTC © Limitless Technology Consultants LLC:

LimTC is a Ukrainian outsourcing company that partners with international clients to help them grow, and we grow together with them. We build long-term collaborations where every team member plays a meaningful role. From tackling business challenges to managing operations end-to-end, we take ownership and deliver real value. At LimTC, you’re not just a resource — you’re part of a trusted, heard, and empowered team. We believe in ideas, initiative, and professional growth. Whether working with clients or building internal solutions, your voice matters here. Join us and be part of a company where your work makes a difference every day.

Key Functions:

• Provide day-to-day client support via case management generated via multiple channels:
• Ticketing system (Amazon)
• Phone Calls (including feedback and troubleshooting)
• continuously deliver a high-quality and effective service to clients, liaising with the Team Leader, as appropriate;
• Adhere to operational processes, policies, and documentary requirements;
• Ensure all client and internal documentation is safely maintained and accessible in accordance with GDPR and internal policy.
• Identify areas of personal development, e.g., training on a specific activity and reaching out to their Team Leader for assistance;
• Maintain a regular dialogue with other team members/leads, sharing learning experiences and enabling clients to provide a consistent, high-quality service;
• Use their initiative to troubleshoot technical issues raised by the client and deliver solutions that meet policies.

• Document any changes or new solutions for other agents to use.

   

Required Experience/Characteristics:

• Relevant previous experience
• Experience in working with a team
• Basic computer experience
• Spoken and written English at least an Advanced level
• Location: Ukraine
• Good communication skills and an ability to interact effectively
• Across all levels within the organization
• Ability to prioritize multiple tasks
• Good understanding of PC skills with the ability to document processes
• Strong team player
• Ability to work under their own initiative and follow directions from their Team
• Confidential, tactful, and diplomatic
• Puts the client first, acting sympathetically to their needs, thereby strengthening the overall relationship
• Committed to working within the client’s agreed values and framework.

Working schedule:

• 8 hours per day
• 5 days per week

Work is organized in two fixed shifts with rotation every 3–4 weeks (no option to choose a preferred shift):

Shift 1:
Monday–Thursday: 6:00 PM – 2:00 AM
Sunday: 4:00 PM – 12:00 AM

Shift 2:
Monday–Thursday: 2:00 PM – 10:00 PM
Friday: 11:00 AM – 7:00 PM

Benefits:

• Working in an environment with native English speakers
• Remote work
• Ukrainian Holiday coverage
• 18 paid vacation days
• We provide technical equipment 
• A stepping stone into the IT technologies space
• HR benefits
• Growing project and company with the ability to contribute to the core and apply creativity
• Amazing, talented people and a personal approach at all levels!

Lean35 Inc. is software development company based in the USA. We work with companies of various sizes and phases of maturity. Our team is composed of highly skilled professionals who are passionate about technology and constantly strive for excellence.

We are currently seeking a Insurance Breakdown Specialist to join our dynamic team and assist with daily operations for a US-based dental clinic. As a valued team member, you will play a crucial role in ensuring the smooth and efficient functioning of clinic admission department. This includes obtaining policy information from insurance companies, accurately completing required documentation, and maintaining organized records. Our team consists of young and active people working from different cities and countries around the globe.

Tasks:

• Collaborate with other team members to search and match patient information with insurance companies registers
• Calling insurance companies to clarify patient status
• Filling up forms for requesting insurance coverage
• Monitor and prepare reports based on department work
• Contribute to the improvement of the insurance breakdown process
• Continuously learn about new tools and best practices in the working sphere

Requirements:

• Finished or unfinished Bachelor’s degree.
• High attention to detail and strong organizational skills.
• Proficiency in basic computer software, including MS Excel, Word, and other data management tools.
• Ability to work independently with minimal supervision.
• Strong communication skills and ability to collaborate with a global team.
• English level B1+ (Intermediate).
• Available to part-time working schedule from 14:00 (or 16:00) to 20:00, Monday through Friday, with an optional 30-minute lunch break.

Would be a plus:

• Experience in field or support

We offer:

• A 2-week paid probation period with the potential for permanent hire.
• Opportunities for professional growth and career development.
• A friendly, supportive, and collaborative work environment.
• Exciting projects utilizing the latest technologies.
• The chance to work with a talented, global team of professionals.

If you are passionate about software quality and want to take your skills to the next level, we would love to hear from you! Join our team at Lean35 Inc. and contribute to the success of our innovative projects. Apply now

We're looking for Technical Support Agents to join our 24/7 support team in Kyiv. You'll work alongside a Support Shift Lead, handling inbound customer queries, coordinating with production partners to ensure smooth live event delivery, and serving as the front line for our platform.

This is an excellent opportunity for someone early in their career who is technically curious, a strong communicator, and energised by the fast-paced nature of live events. You'll learn a lot, work on real problems in real time, and play a direct role in keeping live sports on air for viewers around the world.

Responsibilities

• Respond to inbound customer queries via our ticketing system, providing timely and helpful support
• Coordinate with production partners to ensure live events are delivered smoothly and issues are resolved quickly
• Monitor live event delivery and flag issues proactively before they escalate
• Troubleshoot technical issues related to streaming, integrations, and platform access
• Document incidents, resolutions, and useful information for the team knowledge base
• Escalate complex issues to the Support Shift Lead or engineering teams as appropriate
• Participate in shift handovers, ensuring open items are clearly communicated to the incoming team
• Provide feedback on recurring issues, customer pain points, and potential improvements

Requirements

• Strong written and verbal communication skills in English
• Comfortable learning technical concepts - you don't need to be an engineer, but you should be curious and quick to pick things up
• Organised and detail-oriented, able to manage multiple queries and priorities at once
• Calm under pressure and able to think clearly during live events
• Reliable and punctual: shift-based work requires consistency
• Comfortable working rotating shifts as part of a 24/7 operation, including nights and weekends
• Team player who communicates openly and supports colleagues

Nice to Have

• Previous experience in customer support, technical support, or a help desk environment
• Interest in or familiarity with live streaming, video, or sports broadcasting
• Exposure to ticketing systems, CRMs, or support tooling
• Basic understanding of APIs, web technologies, or streaming protocols

What You'll Learn

• How live streaming platforms work at scale
• Technical troubleshooting across video delivery, APIs, and integrations
• Incident management and escalation in a live operations environment
• How to work effectively in a fast-paced, globally distributed team

About DSC Video

DSC Video is a platform-as-a-service partner delivering live streamed sports events from around the world to customers and their end consumers. Our technical support team operates around the clock to ensure seamless delivery of live content across global time zones.

Team in UA is looking for a Head of Support to own and lead a customer support and live operations team. This role is for a team supporting one of Team in UA's clients, DSC Video. You'll be responsible for building, managing, and continuously improving a 24/7 support team that delivers world-class service to our customers and partners.

This is a hands-on leadership role. You'll set the strategy and standards for support operations while staying close enough to the work that you can step in during critical moments. You'll be the person accountable for meeting our support SLAs and ensuring that when live events are on the line, our team delivers. 

This is a full-time position requiring the successful candidate to work 5 days a week, 8 hours a day, from our Lviv office. 

Responsibilities

• Lead and manage the support organisation, including Support Shift Leads and Technical Support Agents
• Build, grow, and develop the support team with a focus on hiring, onboarding, coaching, and performance management
• Establish and maintain the shift rotation to ensure consistent 24/7 coverage
• Define, document, and enforce support processes, playbooks, and best practices
• Own platform and response time SLAs: tracking, reporting, and ensuring we meet our commitments
• Step in to cover shifts as needed during periods of high demand, incidents, or team gaps
• Work cross-functionally with engineering, integrations, and commercial teams to manage escalations and drive performance and process improvements
• Identify operational risks and opportunities, surfacing insights from support data to inform product and business decisions
• Establish feedback loops between support and engineering to address recurring issues and improve platform reliability

• Champion a culture of accountability, continuous improvement, and customer-first thinking

   

Requirements

• Proven experience leading a technical support or live operations team, ideally in a 24/7 environment
• Track record of building and scaling support functions including hiring, training, and developing team members
• Strong understanding of SLA management, including defining metrics, tracking performance, and driving accountability
• Comfortable with technical concepts and able to engage credibly on streaming, APIs, and integrations
• Excellent communication skills, able to represent support at a senior level internally and externally
• Highly organised with strong operational instincts and attention to detail

• Willingness to be hands-on when the situation demands it, including covering shifts

   

Nice to Have

• Experience working cross-functionally with engineering, product, and commercial teams
• Familiarity with support tooling, ticketing systems, and incident management platforms

• Background in platform-as-a-service or B2B2C business models

   

About DSC Video

DSC Video is a platform-as-a-service partner delivering live streamed sports events from around the world to customers and their end consumers. Our technical support team operates around the clock to ensure seamless delivery of live content across global time zones.

Description
The Trading Operator is the live set of eyes on our trading platform during US market hours, ensuring continuous, uninterrupted oversight of automated and discretionary strategies. The operator monitors, detects anomalies, escalates to fund managers, and executes pre-defined interventions when authorized.

Responsibilities

• Continuously monitor the trading platform throughout the entire shift: positions, P&L, order flow, connectivity, latency, and risk dashboards, without interruption.
• Identify edge cases and anomalies: stuck or rejected orders, abnormal slippage, data feed disruptions, API/broker disconnects, exposure breaches, unexpected strategy behavior, and significant market dislocations.
• Maintain a real-time shift log documenting every alert, anomaly, action taken, and timestamp.
• Contact the on-call fund manager immediately when an event matches escalation criteria; remain on the line until the issue is resolved or formally handed over.
• Execute manual interventions strictly per the playbook: kill switches, position flattening, strategy pause/resume, broker failover - only when authorized or when documented thresholds are breached.
• Perform pre-market readiness checks (16:30–17:00) and end-of-shift handover notes summarizing the night.

Requirements

• Demonstrated ability to sustain focus and vigilance over a 6.5-hour shift, this role does not tolerate gaps in attention.
• Calm, decisive, and procedure-driven under pressure; communicates clearly and concisely on the phone at 23:00.
• Fluent English (written and spoken).
• Basic computer skills.

Working conditions

• Schedule: Mon–Fri, 16:30–23:00

What you will do

— Communication with payment providers: Promptly resolve issues regarding problematic transactions (stuck deposits, payout delays, and disputable cases).

— Handling rejected transactions: Process failed withdrawals in the admin panel, return funds to users' balances, and draft/send clear notifications to clients explaining the reasons and next steps.

— Monitoring payment infrastructure: Continuously track the status and performance of payment gateways.

— Internal coordination: Promptly notify the Customer Support team about provider-side outages and suggest alternative payment solutions for users.

What we expect

— Experience: 1–2 years of experience as a Payment Support Specialist, Billing Analyst, or Technical Support Agent in iGaming, FinTech, E-commerce, or Crypto.

— Language proficiency: English at B2 level or higher (written) for effective communication with international providers.

— Understanding of payment systems, internet acquiring, crypto processing, and transaction lifecycles.

— Ability to work with admin panels and read technical logs (understanding API error codes).

— Proficiency in Google Sheets (formulas, filters).

— Basic knowledge of SQL (ability to write simple SELECT queries to locate transactions in the database) will be a strong advantage.

What we offer

— Work format: Fully remote.

— Schedule: Full-time 5/2, with a requirement for a brief check on critical errors during weekends (at least once a day, remotely).

— Payments in USDT

— Growth: Training and support from an experienced international team, with genuine opportunities for career progression within the project.

Requirements:

• English — upper-intermediate and higher (speaking and writing)
• Time management skills
• Analytical mindset
• Ability to work in a team-based environment
• A systematic approach to problem-solving
   

Will be a plus:

• Work experience in technical support
• Experience with databases and SQL
• Experience with API
• Experience with ticketing systems (Zendesk, Jira)
• Familiarity with log analysis
• Familiarity with product development life-cycle
• Familiarity with iOS, iPadOS
• Familiarity with any programming language
   

Responsibilities:

• Working on resolving clients issues
• Client communication and issue ownership
• Meeting SLA for owned issues
• Maintain strict and professional communication with other department

Work Schedule: 
Hybrid model with 3 days per week in the office and 2 days of remote work.

We’re looking for a Technical (Python) Support Engineer to keep our production applications stable and fast during weekend shifts. You’ll handle incident triage, bug fixes, and small improvements while collaborating with the core team when escalation is needed. Shift: Full time on Weekdays (From Monday to Friday) 00:00 — 8:00 (GMT +3)

What you’ll do

• Maintain and troubleshoot Python/Django web applications
• Debug and optimize database performance (PostgreSQL)
• Operate core AWS services (EC2, S3)
• Diagnose issues with cross-functional teams and implement quick fixes
• Keep code changes clean, documented, and secure
• Handle end-user requests and provide technical assistance

What we’re looking for:

• English: Upper-Intermediate or higher
• Experience: 6+ months with Python & Django OR no commercial experience but:
   
  • Completed relevant courses/bootcamps (Python, Django, Databases, AWS)
  • Strong fundamentals (data types, HTTP/REST, Git, basic Linux, debugging)
  • Hands-on projects (pet projects, labs, internships) — GitHub links welcome
• Solid knowledge of PostgreSQL (or another relational DB)
• Basic familiarity with AWS (EC2, S3)
• Strong analytical and debugging skills
• Basic understanding of REST APIs and front-end basics (HTML, CSS, JavaScript)
• Clear communicator; comfortable working independently and in a team

Nice to have

• Docker, Kubernetes, and CI/CD pipelines
• Web application security best practices
• Experience in an Agile environment

What we offer

• Paid part-time weekend shifts
• Flexible choice of shift blocks
• Supportive team and transparent processes
• Fast track to real production experience

We’re looking for a Technical (Python) Support Engineer to keep our production applications stable and fast during weekend shifts. You’ll handle incident triage, bug fixes, and small improvements while collaborating with the core team when escalation is needed. Shift: Full time on Weekdays (From Monday to Friday) 00:00 — 8:00 (GMT +3)

What you’ll do

• Maintain and troubleshoot Python/Django web applications
• Debug and optimize database performance (PostgreSQL)
• Operate core AWS services (EC2, S3)
• Diagnose issues with cross-functional teams and implement quick fixes
• Keep code changes clean, documented, and secure
• Handle end-user requests and provide technical assistance

What we’re looking for:

• English: Upper-Intermediate or higher
• Experience: 6+ months with Python & Django OR no commercial experience but:
   
  • Completed relevant courses/bootcamps (Python, Django, Databases, AWS)
  • Strong fundamentals (data types, HTTP/REST, Git, basic Linux, debugging)
  • Hands-on projects (pet projects, labs, internships) — GitHub links welcome
• Solid knowledge of PostgreSQL (or another relational DB)
• Basic familiarity with AWS (EC2, S3)
• Strong analytical and debugging skills
• Basic understanding of REST APIs and front-end basics (HTML, CSS, JavaScript)
• Clear communicator; comfortable working independently and in a team

Nice to have

• Docker, Kubernetes, and CI/CD pipelines
• Web application security best practices
• Experience in an Agile environment

What we offer

• Paid part-time weekend shifts
• Flexible choice of shift blocks
• Supportive team and transparent processes
• Fast track to real production experience

The Customer Support Engineer will focus on providing technical support and maintaining production operations. The specific requirements and responsibilities include:

The vacancy assumes a shift work schedule.
 

Job Requirements:

• Proficiency in using PC. Ideally after QA courses
• Background in Data Support (Tier 1+2); Tier 3 is an advantage.
• Strong troubleshooting and problem-solving skills.
• Excellent service orientation and communication skills.
• English level at least B1.
• Ability to work independently and as part of a team.

Key Responsibilities:

Problem Resolution:

• Identify potential production issues and implement proactive solutions.
• Troubleshoot technical issues and collaborate with teams to ensure resolution.

Customer Support:

• Provide prompt technical support to end-users
• Collaborate with R&D and product management to resolve client issues.

Production Coordination:

• Develop and manage production schedules.
• Adjust schedules as needed to accommodate changes or delays.

Stakeholder Communication:

• Serve as the primary liaison between teams to ensure clear communication.
• Notify stakeholders and clients of any delays or issues.

We provide ad account management services to media buyers and agencies across major advertising platforms. You'll be their main point of contact — the person who knows what's going on, responds quickly, and gets things resolved. Most of your day is chat-based. You need to know the ad ecosystem well enough to give accurate answers quickly.

Responsibilities:

• Provide prompt, effective support aligned with company standards via chat, occasional video calls when needed
• Onboard new clients, walk them through the service, set expectations, build trust from day one
• Deliver and manage ad accounts, handling appeals, monitor status and spend, handle ID reviews
• Resolve account issues, bans, unlocks, proxy errors and keep clients in the loop throughout
• Identify upsell and cross-sell opportunities, support retention of existing clients
• Track patterns in account performance and client behavior; flag insights that can improve the product or process

• Work closely with other departments

   

Requirements:

• Background in affiliate marketing or media buying - a must
• Understanding how Ad Accounts work from the inside
• B2+ English, written and verbal
• Comfortable working independently across shifts
• Proven ability to take initiative and resolve issues

We Offer:

• Remote work from anywhere
• Unlimited paid vacation days
• 5-day week with weekend shifts (Sat or Sun)
• Working hours: 10:00-19:00 or 11:00-20:00 (Kyiv time)
• 10 paid sick days
• English classes
• Take part in conferences worldwide

We are looking for an experienced Quality Control (QC) Manager to drive the quality assurance function within our Support organization. This role is focused on ensuring accuracy, consistency, and fairness across all evaluation processes, while continuously improving quality standards, reporting, and team performance.

The ideal candidate has a strong analytical mindset, hands-on QA experience, and the ability to optimize processes and elevate quality frameworks in a fast-paced environment.

HOW YOU WILL MAKE AN IMPACT

• Ensure high-quality standards across all customer support interactions
• Monitor and achieve QC KPIs (coverage, accuracy, consistency of evaluations)
• Conduct regular calibration sessions to maintain unified evaluation standards
• Review and validate evaluations, identify discrepancies and improvement areas
• Prepare regular reports (weekly/monthly) on quality performance and key metrics
• Analyze recurring issues and provide actionable recommendations
• Participate in the development and update of QC guidelines, scorecards, and internal standards
• Identify inefficiencies and drive continuous improvement of QC processes
• Collaborate with Team Leads, L&D, and cross-functional teams to enhance service quality
• Contribute to training initiatives based on QC insights
• Provide structured feedback to improve agent performance
• Handle and review disputed evaluations, ensuring fairness and transparency
• Monitor dispute trends and recommend process improvements
• Work with QC and analytics tools; support implementation of automation and AI solutions
• Ensure data accuracy and effectiveness of quality control tools

WHAT WILL HELP YOU SUCCEED IN THE ROLE

• 1+ years of experience in Quality Control, QA, or Customer Support Quality in Igaming
• Strong understanding of QA processes, scorecards, and calibration
• Experience working with analytics, reporting, and QA tools
• Excellent attention to detail and analytical thinking
• Strong communication and feedback skills
• Ability to manage multiple priorities in a fast-paced environment

WHY YOU’LL LOVE IT HERE:

• Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
• Unlimited vacation days and paid sick leave—because your rest matters.
• A competitive compensation that truly reflects your skills and expertise.
• Employee referral bonus and gifts to celebrate your special occasions.
• 50% financial support for learning expenses to supercharge your professional growth!
• A positive atmosphere where you always feel respected and truly belong.
• Inspirational team-building activities that turn colleagues into best friends.
• Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships.
• Co-working space reimbursement to save your nerves from always working from home :)

Important: after confirming your application on this platform, you’ll receive an email with the next step: completing your application on our internal site, LaunchPod. So keep an eye on your inbox and don’t miss this step — without it, the process can’t move forward.

Why join us
If you’re looking for a place to grow, make an impact, and work with people who care, we’d love to meet you! :)

About the role
We are looking for a Production Support Engineer to monitor and support production systems across a multi-account AWS environment, serving as the front line of a tiered support model for a fintech platform. You will triage incidents, execute runbooks, manage SLA performance, and coordinate with engineering, help desk, and security partners. The role includes on-call rotation and structured post-incident review with a focus on continuous operational improvement.

What you will do
● Monitor production systems and respond to alerts across infrastructure, application, and data layers;
● Perform first-level triage on incidents and support requests; escalate to developers with thorough context and diagnostics;
● Execute patching, operational tasks, and documented runbooks;
● Participate in on-call rotation and support scheduled deployments as needed;
● Conduct post-incident reviews and feed lessons back into runbooks and playbooks;
● Identify recurring issues and systemic risks before they escalate;
● Improve documentation and monitoring coverage between active support activities;
● Contribute to operational reporting and SLA dashboards;
● Manage and track SLA performance across all supported services; surface risks proactively;
● Coordinate with Help Desk / Deskside Support partner for production tasks affecting employees;
● Escalate security incidents and vulnerabilities to the vCISO partner per documented procedures.

Must haves
● 3+ years in production support, SRE, NOC, or operations engineering;
● Hands-on AWS experience with EC2/ECS, networking (VPC, security groups, ACLs), and IAM;
● Operational proficiency with PostgreSQL and / or Amazon RDS;
● Incident triage across infrastructure and application layers;
● Track record managing SLAs in a ticketed support environment such as Jira;
● Strong written communication for escalation and post-incident reporting;
● Upper-intermediate English level.

Nice to haves
● Experience with structured incident response such as ITIL or NIST;
● Familiarity with Datadog, CloudWatch, or comparable observability platforms;
● Exposure to AWS data services including Glue, S3, Athena, and EventBridge;
● Basic IaC familiarity with CloudFormation, SAM, or Terraform;
● Background in financial services or regulated environments;
● AWS certification such as SysOps Administrator or Solutions Architect;
● Experience with scripting/automation to reduce manual toil.
 

Perks and benefits
● Professional growth: Accelerate your professional journey with mentorship, TechTalks, and personalized growth roadmaps
● Competitive compensation: We match your ever-growing skills, talent, and contributions with competitive USD-based compensation and budgets for education, fitness, and team activities
● A selection of exciting projects: Join projects with modern solutions development and top-tier clients that include Fortune 500 enterprises and leading product brands
● Flextime: Tailor your schedule for an optimal work-life balance, by having the options of working from home and going to the office — whatever makes you the happiest and most productive.

Meet Our Recruitment Process
Asynchronous stage — An automated, self-paced track that helps us move faster and give you quicker feedback:
● Short online form to confirm basic requirements
● 30–60 minute skills assessment
● 5-minute introduction video
Synchronous stage — Live interviews
● Technical interview with our engineering team (scheduled at your convenience)
● Final interview with your future teammates
If it’s a match—you’ll get an offer!

This is a position for energetic, well-organized, and positive individuals.
You will be responsible for daily account management, access control systems, audio/video systems, troubleshooting network issues, and providing technical support to users.

Responsibilities

• Handling incidents and requests in JIRA and Slack
• Providing support and consultations to CQ Residents and the CQ Team
• Installing and configuring software
• Performing inventory and keeping asset records up to date
• Maintaining order in the IT warehouse
• Troubleshooting network, software, and hardware issues
• Managing user accounts in internal systems
• Managing access rights in the Access Control System

• Supporting Video and Audio Conference Systems

   

Requirements

• Responsible, proactive, and eager to learn
• English B1 (Intermediate)
• Experience in IT support is preferred, but not required. We are open to students and candidates without work experience.
• Basic knowledge of Windows, macOS and Linux
• Basic knowledge of Google Workspace, Networks, IT Equipment, Video Surveillance, Access Control Systems and Print Systems

You are our ideal candidate if you:

• Have English proficiency at B2 level or higher;
• Speak Czech fluently or at a native level;
• Have strong communication skills and are willing to learn, grow, and quickly absorb new information;
• Previous experience in customer support or sales will be considered an advantage.

What will you be responsible for?

• Qualification of B2B leads: evaluating potential dealers to ensure they meet requirements and assessing their readiness for cooperation;
• Classifying leads (qualified / unqualified) and recording results in the CRM system;
• Conducting cold outbound calls to attract new dealers;
• Presenting the company’s business model and identifying interest during the first contact;
• Processing inbound leads and converting interest into full registration;

• Supporting dealers throughout the registration process, explaining cooperation terms, and transferring qualified partners to the next stage of the process.

   

What do we offer?

• Paid training;
• Stable and timely income (base salary + performance-based bonus tied to real KPIs);
• Career growth opportunities (development within the project as well as in other structural departments of the company);
• Working schedule: Monday–Friday, 09:00–18:00.