Jobs Customer/Technical Support

Who we are:
Selesa offers IT outsourcing, specialist out-staffing, and project management services to enhance business operations. We focus on providing skilled professionals for IT needs, including development, security consulting, and business development. Selesa also manages sales, account management, and human resources to support company growth. Our services are known for efficiency, quality, and strong communication, making us a trusted partner for businesses looking to streamline and secure their IT infrastructure. Originated in Vilnius, Lithuania, we cater to global clients.

Who we are looking for:

We are looking for a Level 2 Support Specialist to act as the technical bridge between customer-facing Level 1 agents and Level 3 team, responsible for investigating and resolving complex issues in integrations with partners, payments, bonus malfunctions, and other platform issues. s.

Responsibilities

• Resolve complex technical incidents related to games, transactions processing, API requests
• Perform root cause analysis,prepare incident reports, escalate to L3 or dev team
• Manage second line investigation of issues and testing of newly released games 
• Perform detailed testing of the integrations with providers and operators
• Analyze logs and metrics to identify failures or anomalies
• Gather client requirements to coordinate with team
• Provide help to customer inquiries
• Coordinate the communication flow between L1 and L3 teams for escalated issues.
• Handle client escalations by updating status flags, escalating to L3.
• Identify and troubleshoot different types of APIs and customer integrations issues
• Maintain internal documentation

Requirements:

• Excellent communication skills
• Good knowledge of ticketing systems
• General understanding of client-server architecture
•  iGaming-specific knowledge would be a plus
• 2+ years of experience in Customer or Technical Support
• Strong analytical and troubleshooting mindset
• Expertise with documenting processes and knowledge
• Proficiency in English
• Strong attention to detail and teamwork skills
• Ability to meet deadlines in a fast-paced environment

What we offer:

• Fully remote position with a flexible schedule
• Long-term opportunity with potential for financial and career advancement

• Supportive and positive work culture, collaborating with like-minded teammates

   

When submitting your application, please make sure to include your responses to the following screening questions in your COVER LETTER:

1. Please explain to us your level of spoken/written English. Just rank it from 1 to 10, where 10 means a Native Speaker; 8-9 means a Near Native Speaker; 6-7 means Fluent Speaker; under 6 any further levels.
2. Can you share examples from your portfolio that showcase your Level 2 Support experience?
3. What are your monthly salary expectations for a long-term, full-time position (if we consider 40 hours a week)?
4. What is your notice period and how soon can you join ?

We are looking for a Customer Support Specialist with experience in payments/fintech / iGaming environments to support users and partners with payment-related inquiries.

You will work closely with Payments, Risk, and Finance teams, handling payment issues, investigating transactions, and ensuring smooth communication with clients and partners.

Responsibilities

• Handle customer inquiries via chat, email, and ticketing systems
• Support users with payment-related issues (deposits, withdrawals, failed transactions)
• Investigate and resolve chargebacks, refunds, and transaction discrepancies
• Communicate with internal teams (Payments, Risk, Compliance) to resolve issues
• Work with PSP providers to clarify transaction statuses when needed
• Monitor transactions and identify potential issues or irregularities
• Maintain high-quality customer experience and response standards
• Document common issues and contribute to process improvements

Requirements

• 0,6+ years of experience in Customer Support within fintech, payments, or iGaming
• Good understanding of:
  • Payment flows (deposits/withdrawals)
  • Chargebacks and refunds
  • Transaction investigation
• Experience working with payment systems or PSPs is a strong advantage
• English – B2+ / strong communication skills
• Ability to work in a fast-paced, high-volume environment
• Strong attention to detail and problem-solving skills
• Experience with CRM / ticketing tools

Nice to Have

• Experience in iGaming or high-risk payments
• Basic understanding of crypto payments

What We Offer

• Fully remote work
• Flexible working hours
• Opportunity to grow within a fast-scaling fintech company

• International environment and exposure to global payment operations

   

From Ukraine to Europe: Nova Post Europe already operates in 16 countries and continues to grow every day.
Our team is united by the desire to move forward, achieve results, and open up new opportunities together.
We are looking for people who want to create more, a large-scale European project born in Ukraine.

About the role

We are looking for a Workforce Manager responsible for forecasting workload, scheduling, and capacity planning across operations.
This role is for someone who works confidently with data and turns it into clear planning decisions.

Your mission

To ensure stable operations and high service levels through accurate forecasting and workforce planning.

Main tasks:
• Forecasting workload (calls, chats, emails, back-office)
• Building and optimizing schedules
• Capacity planning and hiring needs
• Analyzing plan vs actual (shrinkage, occupancy, adherence)
• Adjusting plans based on operational changes

Requirements:
• 2+ years in WFM / Real-Time / Capacity Planning (100+ agents)
• Strong knowledge of Erlang C and workload models
• Experience in forecasting (data, seasonality, trends)
• Advanced Excel / Google Sheets
• WFM systems and BI tools — as a plus
• Strong analytical thinking

We offer:
• Official employment and social guarantees;

• Full provision of work equipment;
• Flexible work format: remote or hybrid;
• International environment and large-scale challenges;
• Real impact on the development of European business;
• Professional growth within the Nova group of companies.
   

It all starts with the first step. Send your resume today — it’s time to make a difference together.

From Ukraine to Europe: Nova Post Europe already operates in 16 countries and continues to grow every day.

Our team is united by the desire to move forward, achieve results, and open up new opportunities together. We are looking for people who want to create more — a large-scale European project born in Ukraine.

About the role
We are looking for a Customer Service Quality Assurance Specialist (QA) who will be responsible for building and developing a structured quality control system across customer support operations.
This role is for someone who combines analytical thinking, process mindset, and strong communication skills to improve customer experience and team performance.

Main tasks:
• Monitoring and analyzing customer interactions (calls, chats, emails)
• Reviewing all customer complaints and low-rated interactions within 24 hours
• Ensuring QA coverage and accuracy of customer interactions across channels
• Developing and maintaining unified scorecards for all communication channels (including email)
• Conducting calibration sessions and providing structured feedback to agents
• Identifying bottlenecks in customer experience and suggesting process improvements
• Supporting reduction of recurring mistakes through systematic analysis and feedback

Requirements:
• 3+ years of experience in Quality Assurance / Customer Support Quality Control
• Strong analytical skills and ability to work with data
• Experience in building or maintaining QA scorecards and evaluation frameworks
• Strong communication skills and ability to provide structured feedback
• Experience with CRM systems
• English Upper-Intermediate+
• Experience with Excel / Google Sheets
• SQL / Tableau / Power BI — as a plus

We offer:
• Official employment and social guarantees;
• Full provision of work equipment;
• Flexible work format: remote or hybrid;
• International environment and large-scale challenges;
• Real impact on customer experience and service quality;
• Professional growth within the Nova group of companies.


It all starts with the first step. Send your resume today — it’s time to make a difference together.

About Us: 
We are an e-commerce brand specializing in premium-quality natural bio-supplements and vitamins "Made in Germany." We create products that seamlessly combine the power of nature with a scientific approach.
 

As we scale our operations, we are looking for a meticulous and organized E-commerce Operations Coordinator. In this role, you will become the operational backbone of our German market, ensuring the flawless day-to-day administration of our Amazon ecosystem, logistics tracking, and premium customer care.
 

Role Overview

This is a highly operational and administrative position. You won't need to reinvent the wheel or build strategies from scratch; instead, your mission is to keep the existing gears turning perfectly. Working in a direct, fast-paced tandem with the CEO, you will take full ownership of routine processes, data accuracy, and communication with our German-speaking community.
 

Key Responsibilities

• Operations & Logistics Coordination: Monitor inventory levels across Amazon FBA and 3PL warehouses. Plan and schedule shipments, coordinate with logistics partners, and closely track product expiration dates (MHD) to prevent stockouts.
• Marketplace Administration & Content Maintenance: Manage the day-to-day health of our Amazon account. Create and update product listings, ensure all data is correct, and write/adapt flawless, high-converting SEO copy in German.
• Premium Customer Care: Provide empathetic, professional, and culturally nuanced text support to German-speaking customers. Monitor product reviews and independently handle technical cases/tickets with marketplace support platforms.
• Cross-Functional Support: Prepare clear administrative briefs for designers (for product infographics, premium A+ content, and packaging updates) based on current operational needs.
   

What We Expect From You

• Fluent German (C1 level): Flawless written communication is non-negotiable. You understand linguistic nuances, write with precision, and can handle delicate customer inquiries with ease.
• Good English (B2+): For smooth internal communication within the team.
• 1.5–2+ years of e-Commerce experience: A solid understanding of Amazon operational models (FBA/FBM) and hands-on experience with Amazon Seller Central. Experience in the supplements, cosmetics, or food niches is a major plus.
• Administrative Diligence: Exceptional organizational skills, love for order, and proficiency in Excel/Google Sheets. You are someone who genuinely enjoys keeping data structured.
• Proactivity & Independence: A self-starter attitude. You don't need micro-management; you see an operational issue, flag it, and resolve it.
   

What We Offer

• Zero Bureaucracy: You will work directly with the CEO. This means fast decision-making, minimal red tape, and a direct view of how your work impacts the business.
• 100% Flexibility: A fully remote work environment. You have the freedom to structure your own working hours around European business times.
• A High-Quality Product: A brand with an excellent reputation on the German market that you will genuinely feel proud to represent.

Position Details:

• Location: Remote
• Employment Type: Full-time
• Reporting Line: Working in close tandem with the CEO
   

If you love structure, know how to keep e-commerce operations running like clockwork, and want to grow within a premium brand, we would love to hear from you!

About OneTablet

OneTablet is a restaurant delivery management platform that helps restaurants sell more and operate better across DoorDash, Uber Eats, Grubhub, and other ordering platforms. We optimize the signals that platform algorithms use to rank restaurants, enhance menus with AI, and expand sales surface — so restaurants make more money, measurably, in dollars.

We operate AI-first. AI isn't a buzzword here — it's how we actually run. We use AI agents internally to monitor stores, investigate issues, and handle operational work that traditional teams do manually. Our support team is built around this: smaller, sharper, more technical, and every person has real ownership over outcomes — not just tickets.

The Role

We're hiring a Support Team Lead to build and run our AI-native support operation.

This is a hands-on, player-coach role — not a management-only position. You'll spend a significant part of your time doing actual support work: taking shifts, handling tickets, making calls, troubleshooting issues directly with restaurants. The other part, you'll spend leading the team, building processes, hiring, and improving how everything works.

Hands-on support (you do the work):

• Work regular support shifts — handle tickets, chats, and calls with restaurants directly.
• Troubleshoot tablets, printers, connectivity, order, and menu issues.
• Own complex and escalated issues end-to-end until resolution.
• Make and receive support calls; ensure restaurants feel supported and heard.

Team leadership and operations (you build the system):

• Lead the support team day-to-day — coordinate coverage, distribute work, make sure nothing falls through the cracks.
• Hire and mentor support reps: find high-ownership, technically curious people, onboard them, coach them, help them grow.
• Supervise and improve AI agents that handle monitoring, triage, and first-response. Review their work, identify gaps, and work with product/engineering to make them better.
• Build and maintain SOPs, playbooks, and escalation paths so new reps (and new AI capabilities) can plug in and be effective quickly.
• Own support quality — review interactions for tone, accuracy, and resolution. Monitor KPIs. Identify patterns and drive improvements.
• Be the voice of the restaurant internally — translate support patterns into product feedback.

What We're Looking For

Must-haves:

• Prior experience leading or coordinating a support team — you've managed people, distributed work, coached reps, and owned quality outcomes. Doesn't have to be a big team; a small, high-performing one is better signal.
• High ownership and agency. You don't wait to be told what to do. If something's broken, you fix it or flag it. If a process doesn't exist, you create it. If a customer is upset, you own it until it's resolved.
• Excellent English — written and spoken. Our restaurants are US-based; communication quality directly impacts trust.
• Comfortable working US timezone hours, including evening, night, and weekend shifts as part of near-24/7 coverage rotation.
• Technically comfortable. You can troubleshoot tablets, printers, connectivity issues, and basic networking without needing hand-holding. You're not afraid of logs, dashboards, or unfamiliar tools.
• Genuine comfort with AI tools. You use AI in your own work already — and you're excited about managing a team where AI does real operational work alongside humans, not just assists in the background.

Strong signals:

• Experience in restaurant tech, hospitality tech, or SaaS support for SMBs.
• You've built SOPs, playbooks, or knowledge bases that actually get used.
• You've worked in a startup or small company where you wore multiple hats and figured things out without a large support infrastructure.
• You've managed or supervised automated systems, bots, or AI tools in a support context.
• Spanish or Mandarin language skills (many of our restaurant partners speak these).
• You've used tools like Intercom, Linear, or similar for support operations.

What this role is NOT:

• This is not a management-only role. You'll be on the front lines regularly, handling real support alongside your team.
• This is not a 9-to-5 role. Restaurants operate evenings and weekends; coverage needs to match.
• This is not a role where you can avoid AI. If you're skeptical about AI being a real part of operations, this isn't the right fit.

Why This Role

When a restaurant's orders stop flowing, we're the ones they call. You'll own how support works — building the team, the processes, and the human + AI system from early stage. Your decisions will directly shape how things run. If you want to build what an AI-native support team actually looks like — not just manage a queue — this is the role.

Work Setup

• Remote, full-time
• US timezone coverage required — including evenings, nights, and weekends on rotation
• Tools: Intercom, internal dashboards, AI agents, phone/chat/email

🚀 About the role

We’re looking for a Customer Success Manager who will help our clients get the most value from our products and build long-term relationships with them.

🎯 We are looking for people who will:

• Will increase the loyalty of our customers
• Will advise clients and conduct onboarding
• Will represent the interests of clients in the company
• Help our customers get value from using our products
• Will prepare educational materials and develop internal and external knowledge bases
• Interact with sales managers
• Have 1–3 years of relevant work experience

🤝 You are suitable if you:

• Know and understand the principles of customer relations
• Clearly understand the tasks at hand
• You are able to listen and hear the needs of clients/partners
• You are active, sociable, and know in practice what time management is
• Confidently speak and write in English

➕ An additional plus can be:

• Successful experience in customer support
• Knowledge and understanding of streaming and esports markets
• a well-developed sense of empathy and research skills
• If you know and use AI products
• If you can speak other languages
• Lack of fear of doing new things

💼 What we offer:

• Flexible work format: remote, hybrid, or office (Kyiv)
• Working hours: 11:00 - 20:00 on weekdays
• A horizontal team structure with real ownership and minimal bureaucracy
• Twenty-one working days of vacation per year. We work with people for a long time, so rest is essential.
• Budget for self-development (courses, sports, health, etc.)
   

❗A cover letter is the obligatory option❗
Please answer a few questions below. All the details should be provided in English.

We are looking for a few new sales team members. How can you help us to improve sales results?

We work worldwide. What regions (maybe countries) should we pay more attention to (and why)?

Are you ready to recommend relevant tools to support sales activities, and why?

Do you have any experience in the local market or in other markets that can help us improve sales results?

🙌 Ready to join?

If this sounds like your kind of role, we’d love to hear from you.

A great opportunity to start a career in logistics — we are open to candidates with no prior experience!

Improve your spoken English and develop skills in finding creative and fast solutions in various situations.

An international company providing transportation and logistics services in the USA is inviting a Dispatcher to join its team.

Responsibilities:

• Cold calling to potential customers.
• Communication and correspondence with American customers via email or/and phone.
• Communication with drivers and team.
• Searching and booking loads.
• Providing time-critical updates for the customers.
• Solving issues which can appear.

Requirements:

• English proficiency at Upper-Intermediate level or higher
• Experience in sales will be preferred.
• Experience in dealing with customers from the USA will be preferred.
• Proficiency in office software, including Google Sheets, Gmail, Google Chrome, Mozilla Firefox.
• Ability to work with a few tasks at the same time.

Schedule:

• 3:00 PM — 1:00 AM (Monday-Friday)

Atlas Recruiting is a recruitment company that is transforming traditional hiring approaches. We connect talented professionals with leading international companies in the logistics industry.

Take a step toward new opportunities! 🚀

We are looking for a highly organized and detail-oriented Operations Manager Assistant to join our growing team. In this role, you’ll be responsible for ensuring smooth day-to-day operations, supporting management, and keeping internal processes efficient and compliant. 

🔑 What You’ll Do 

• Oversee and optimize administrative and operational processes 
• Manage document flow, reporting, and internal record-keeping 
• Support HR and finance teams with onboarding, payroll, and compliance tasks 
• Coordinate communication between departments and external partners 
• Monitor KPIs, prepare regular reports, and ensure timely task completion 
• Implement best practices to improve operational efficiency 

✅ About You

• Desire to get experience in a back-office, operations, or administrative manager role 
• Strong organizational and multitasking skills 
• Excellent communication in English (written and verbal) 
• Proficiency in MS Office / Google Workspace (knowledge of ERP/CRM systems is a plus) 
• Understanding of HR, finance, or legal workflows will be an advantage 
• Proactive mindset with strong problem-solving skills  
• Degree in Economics or Statistics is a pus 

🎯 Why Join Us? 

• Competitive salary  
• Remote work  
• Flexible schedule  
• Career growth opportunities  
• Sport compensations  
• Supportive corporate culture 

Про компанію Profisea

Profisea, an Israeli boutique DevOps and Cloud company, has for over nine years been providing end-to-end solutions and support for business. Our teams of highly-skilled professionals draw on their deep industry knowledge and vast technology expertise to deliver top-notch, dynamic and lean solutions to solve various business challenges for companies of any size, from startups to enterprises.

Our mission is to help our clients implement best DevOps practices and design cost-effective and secured cloud architecture to maximize performance, ensure faster deployment, improve the quality of the client’s offering – whether services or products – and reduce time to market.

In 2021, Profisea's team launched a unique AI-based Cloud management platform that allows you to visualize, manage Cloud infrastructure, and reduce your cloud expenses on virtual assets by up to 90%.

Profisea provides state-of-the-art solutions custom-tailored to every type of client, with a full range of services including:

- DevOps as a service (CI/CD, Continuous Monitoring, Infrastructure as a Code, Microservices, Kubernetes, DevSecOps)
- Cloud Computing (Cloud Migration, Cloud Security, Cloud Environment Creation and
- Management, FinOps with ProfiSea Labs, Cloud Security)
- SRE as a service
- NOC as a service
- ALM consulting
If you are planning to migrate to the cloud, thinking about building a transparent CI/CD pipeline or adopting DevSecOps or Kubernetes in your enterprise, Profisea is here to help. We are ready to design your cloud architecture, secure your cloud and make it cost-effective.

Profisea is a boutique DevOps and Cloud company - AWS Premier Partner specializing in Cloud Architecture, DevOps, DevSecOps and FinOps.

We are looking for a Customer Success Manager who will work closely with clients using the Uniskai platform, helping them get the most value from the product and ensuring a great customer experience.

This role is perfect for someone who enjoys communicating with people, solving problems, and learning about cloud technologies.

We are open to junior candidates and applicants without prior experience who are motivated to learn and grow in the cloud and DevOps environment.

What you will do

Communicate regularly with clients using the Uniskai platform.

Check if clients are satisfied with the platform and help them use its features effectively.

Collect customer feedback about the product and user experience.

Help clients discover and use platform features and services.

Identify issues or improvement opportunities and share them with internal teams.

Coordinate technical support when needed.

Organize calls or meetings with DevOps or development teams if technical assistance is required.

Track client requests and ensure follow-up.

What we expect

English - Fluent.

Strong communication skills and client-oriented mindset.

Good organizational skills and attention to detail.

Ability to work with multiple tasks.

Interest in technology, cloud or DevOps will be a plus.

Experience with SaaS platforms, customer support or project coordination will be a plus but not required.

What we offer

Opportunity to be part of a growing company and to grow with us
Being at the forefront of the DevOps and Cloud services industry
Great compensation and commission
Professional working environment where you will be an essential member of our team

VIP Manager (LatAm)

We are looking for a VIP Manager to work with high-value customers, strengthen relationships, and drive long-term engagement within the Spanish-speaking market.

This role focuses on proactive communication, identifying customer needs, and supporting clients throughout their journey with our platform.

Key Responsibilities

• Build and maintain strong relationships with clients in the Spanish-speaking market

• Communicate with customers via chat, email, phone, and messaging platforms

• Proactively engage with clients to understand their needs and provide relevant offers

• Identify opportunities to increase customer engagement and long-term value

• Deliver a high level of customer experience and support

• Work closely with internal teams to improve customer satisfaction and retention

Requirements

• Spanish — native level

• Experience in sales, client relations, account management, or customer success

• Excellent communication and negotiation skills

• Ability to manage multiple conversations and prioritize effectively

• Self-organized and comfortable working remotely

• Personal equipment (laptop or PC), stable internet connection, headset

What We Offer

• Competitive compensation

• Fully remote work

• 18 days of vacation + 5 sick days

• Opportunities for professional growth within an international team

Hello, future colleague!

At DreamPlay, we create pixel-perfect slot games powered by our own engine. We are reinventing the gambling experience by delivering unique, high-quality games to the market.
We are a team of professionals who value quality, ownership, transparency, and collaboration. We believe in a results-driven environment where everyone has the space to grow, contribute, and make an impact.

We are looking for a Client Support Specialist to support our B2B partners and internal teams by ensuring fast issue resolution and smooth operational communication.

Key Responsibilities

• Process incoming tickets from B2B partners and internal teams.
• Respond to partner requests according to SLA requirements.
• Investigate and resolve issues related to integrations, game rounds, wallets, API errors, bonuses, and Back Office functionality.
• Escalate complex cases to Development, QA, and DevOps teams.
• Communicate with partners via Slack, Teams, Telegram, email, and ticketing systems.
• Maintain clear documentation of common issues and solutions.

Requirements

• 1+ years of experience in iGaming support.
• Understanding of game integrations, API flows, bonus mechanics, wallets, and game sessions.
• Experience with ticketing systems (Jira, ClickUp, or similar).
• Ability to analyze logs and identify technical issues.
• Experience working with Back Office systems.
• Upper-Intermediate+ English.
• Strong communication, multitasking, and problem-solving skill.
  Nice to Have
• Experience with Postman or Swagger.
• Basic understanding of JSON/XML.
• Previous experience with a slot game provider.

We Offer:

• Flexible working hours.
• Opportunity to influence and shape a new business direction.
• Career growth within a team of iGaming professionals.
• Supportive, transparent team culture with minimal bureaucracy.
• Time-off policy that fits real life (paid vacation, sick leave, public holiday).
• Benefits for employees.

We are looking for a proactive Technical Support Specialist who will act as a real problem solver: you will need to investigate issues and find quick ways to solve it, communicate with most of the company and work closely with the development team.

Responsibilities:

• IT support for internal users (marketing, operations, customer support, finance, etc.)
• Investigate issues: CRM, Website (e-commerce), 3rd party integrations and other system components
• System monitoring using provided tools
• Provide education to users — how to solve issues, reach desired result
• System management via CRM
• Provide up-to-date information about ticket progress
• Write internal manuals for typical issues
• Prepare requirements and forward requests to development team

Requirements:

• English — Upper intermediate level (speaking / writing)
• Good communication skills
• Proactive mindset: you take initiative, propose solutions, and are not afraid to tackle complex or unfamiliar challenges
• High responsibility level and focus on problem solving
• Web Development basics — how it works, development lifecycle
• Basic knowledge of: SQL, HTML, Javascript, HTTP Protocol
• Experience with bug tracking systems like Jira, YouTrack etc.
• Experience with Sentry, Kibana and working with system logs
• Spreadsheet analytics skills (Google Sheets): data structuring, formulas, filters
• Comfortable using AI tools (ChatGPT, Claude, etc.) in daily work; able to write effective prompts to speed up routine tasks

Will be a plus:

• Technical education related to software development
• Understanding how marketing traffic works

We offer:

• Fully remote work
• Work with a professional team
• Friendly atmosphere
• Medical insurance
• Mental health support with the psychologist
• 22 working days of annual paid vacation
• Paid sick leaves — 10 days
• External learning compensation

Ми шукаємо проактивного фахівця служби технічної підтримки, який буде справді вирішувати проблеми: вам потрібно буде досліджувати проблеми та знаходити швидкі шляхи їх вирішення, спілкуватися з більшістю співробітників компанії та тісно співпрацювати з командою розробників.

Обов'язки:

• ІТ-підтримка внутрішніх користувачів (маркетинг, операції, підтримка клієнтів, фінанси тощо)
• Вивчати проблеми: CRM, веб-сайт (електронна комерція), сторонні інтеграції та інші компоненти системи
• Моніторинг системи за допомогою наданих інструментів
• Навчання користувачів — як вирішувати проблеми, досягати бажаного результату
• Управління системою через CRM
• Надавати актуальну інформацію про хід виконання заявок
• Написання внутрішніх посібників для типових проблем
• Готувати вимоги та пересилати запити команді розробників

Вимоги:

• Англійська — рівень В2 (розмовний / письмо)
• Хороші комунікативні навички
• Проактивність: ви берете ініціативу, пропонуєте рішення і не боїтеся братися за складні або нестандартні задачі
• Високий рівень відповідальності та цілеспрямованості у вирішенні проблем
• Основи веб-розробки — як це працює, життєвий цикл розробки
• Базові знання: SQL, HTML, Javascript, протокол HTTP
• Досвід роботи з системами відстеження помилок: Jira, YouTrack тощо
• Досвід роботи з Sentry, Kibana та системними журналами
• Навички аналітики в Google Sheets: структурування даних, формули, фільтри
• Вміння використовувати AI-інструменти (ChatGPT, Claude тощо) у щоденній роботі; здатність складати ефективні промпти для прискорення рутинних задач

Буде плюсом:

• Технічна освіта, пов'язана з розробкою програмного забезпечення
• Розуміння того, як працює маркетинговий трафік

Ми пропонуємо:

• Повністю віддалену роботу
• Роботу з професійною командою
• Дружню атмосферу
• Медичне страхування
• Підтримка психічного здоров'я з психологом
• 22 робочих дні щорічної оплачуваної відпустки
• Оплачувані лікарняні — 10 днів
• Компенсація навчання

We are looking for a VIP Support Specialist with experience in iGaming who can build long-term relationships with players, retain VIP clients, and handle complex cases in a fast-paced environment.

Responsibilities

• Manage your own pool of VIP players
• Communicate with players via chat, email, and messengers
• Build strong and trust-based relationships with clients
• Work on player retention:
  • reactivate inactive players
  • conduct regular follow-ups
  • reduce churn
• Offer personalized bonuses, promotions, and special offers
• Assist players with payment, withdrawal, bonus, and account-related issues
• Analyze player activity, deposits, and behavior
• Work with CRM systems and internal admin panels
• Collaborate with other teams to resolve complex cases

Requirements

• 1+ year of experience in VIP Support / VIP Account Management
• Previous iGaming experience is required
• English level: B2 or higher
• Strong written communication skills
• Understanding of gambling products, bonus systems, and retention mechanics
• Experience with CRM systems and chat platforms (Intercom / Zendesk is a plus)
• Experience working with bonuses: cashback, free spins, deposit bonuses
• Basic understanding of player analytics: retention, activity, deposits

Expected Results After Probation Period

• Independently manages a VIP player pool
• Handles player requests quickly and professionally
• Regularly works on retention and follow-ups
• Maintains SLA standards with no missed chats
• Successfully handles difficult and high-value player cases

What We Offer

• Remote work format
• Salary: fix+ bonuses/KPI
• Fast-growing iGaming environment
• Opportunity for growth within VIP / Retention

We are looking for a Customer Support Specialist to join our team and help provide high-quality support for our users in the iGaming industry.

This role is perfect for someone who enjoys communication, can multitask, and wants to grow in a fast-paced environment.

Responsibilities

• Communicate with users via live chat, email, Telegram, and Intercom
• Help users with technical and payment-related issues
• Escalate complex cases to relevant teams
• Follow internal SLA and support standards
• Collect and report common user issues and feedback
• Work closely with other departments to resolve customer problems
• Improve support metrics such as CSAT, response time, and resolution quality

Requirements

• 1+ year of experience in Customer Support, Customer Success, Sales, Operations, or similar roles
• Experience in iGaming/Gambling is required
• English level: B1 or higher
• Strong written communication skills
• Ability to work with large amounts of information
• Attention to detail and fast typing skills
• Experience with Google Docs/Sheets or Microsoft Office
• Experience with support platforms like Intercom or LiveChat will be a plus

Nice to Have

• Experience in VIP Support or retention
• Experience with CRM systems
• Interest in cryptocurrency
• Experience working in fast-paced environments
• Strong emotional intelligence and customer-oriented mindset