Promin Apps is a product-first company on a mission to help people feel better, move more, and live healthier lives — physically and emotionally.
At the intersection of AI, data, behavioral science, and personalization, we build thoughtful digital products that support fundamental lifestyle changes.

Now, together with our CS Lead Dmytro Naumov we’re looking for a Support Automation Specialist to join our remote team behind our Yogio app (B2C).

It’s a role for a person who will take on the responsibility of automating the processes and communicating with users to ensure top-tier client support, with no night shifts and AI-support 24/7.

Why us:

— Mission that matters: we help people feel better and get healthier through motivation mechanics and a deeply personalized experience;

— Our programs are built by certified experts, and got strong love from users: 4.7/5 on Trustpilot;

— An AI Coach companion for users — modern product, and typically more meaningful conversations;

— We use AI to automate repetitive work so the team can focus on interesting, high-impact problems;

— Flat hierarchy and a data-first culture — decisions are made based on what users do, not opinions;

— No bureaucracy culture and high trust;

— A chance to fast-track your career with the potential to grow into a Manager role as the team scales.

What you will do:
— Create and optimize automations, templates, macros, and support workflows to reduce manual work;

— Identify repetitive issues and support bottlenecks, turning them into scalable process improvements;

— Use AI-powered support tools to improve response speed while applying human judgment where needed;

— Be on the frontline with users across email, chat, and social channels, providing thoughtful and human support aligned with our tone of voice;

— Handle billing, subscription, and account-related requests with empathy, clarity, and policy awareness;

— Escalate bugs and technical issues clearly and structurally for fast resolution by product and tech teams;

— Maintain accurate ticket tagging and documentation to surface trends and support data-driven decisions;

— Collaborate with cross-functional teams to improve support operations, tooling, and user experience.

What we’re looking for:

— 2+ years of experience in Customer Support, CX, or Support Operations within B2C subscription-based products;

— Experience handling billing and technical requests;

— Strong Zendesk expertise, including workflows, automations, triggers, and macros;

— Experience building support automations (chatbots, self-service flows, AI-powered workflows);

— Experience testing and optimizing support workflows and automation logic;

— Solid understanding of APIs, integrations, and JSON;

— Confidence working across web and mobile environments (iOS / Android / desktop);

— Strong written English (B2+) with clear, user-friendly communication;

— A proactive, detail-oriented mindset with a focus on process improvement;

— Basic Python, JavaScript, or SQL will be a strong plus.

What’s the schedule & setup:

— Mainly email-based support (no night shifts);

— UA time zone compatibility is preferred;

— Remote-first team, async-friendly setup 40–45 hours/week.

What we offer:

— Basic benefits package, including paid vacation, sick leave, and more;

— Personal and professional support, with advocacy available when you need a hand;

— Access to a curated corporate library filled with resources to fuel your continuous learning and development.

We believe work should have meaning. At Promin, you won’t be building “just another app.” You’ll make something that matters — with people who genuinely care.

Sounds like you? Let’s talk. Send over your CV and let’s explore what we can build together.

About the role

About YouScan

Key Responsibilities

• Build and maintain long-term partnerships with clients in the USA market.
• Ensure high customer retention and customer satisfaction levels.
• Conduct onboarding sessions, trainings, strategic consultations, and Business Reviews.
• Help clients achieve measurable business outcomes using YouScan.
• Identify upsell, cross-sell, and expansion opportunities.
• Manage renewals and proactively minimize churn risks.
• Analyze usage metrics, customer health, and engagement.
• Act as the voice of the customer internally.
• Collaborate closely with Product, Sales, Marketing, and Support teams.
• Handle complex negotiations and customer escalations.
• Help clients integrate social listening insights into their marketing and business processes.
• Participate in creating customer education content: webinars, FAQs, case studies, knowledge base materials, and trainings.
• Working hours: 3 PM – 12 AM Kyiv time.

Functional Responsibilities

• Consult and train English-speaking YouScan users.
• Deeply understand clients’ business goals and use cases.
• Build success plans and adoption strategies.
• Manage contracts, renewals, payments, and tenders.
• Analyze user behavior and customer feedback.
• Prepare business reviews, presentations, and performance reports.
• Contribute to product improvement prioritization based on customer feedback.
• Coordinate internal teams to achieve customer outcomes.

Required Skills & Experience

Must-have:

• 3+ years of customer-facing experience.
• Experience working in SaaS B2B companies.
• Experience working with the USA clients.
• Experience managing enterprise clients.
• Experience driving retention, renewals, and expansion revenue.
• Proven measurable retention and growth results.
• Fluent English (C1–C2).
• Strong presentation and communication skills.
• Experience handling complex negotiations and escalations.
• High level of self-organization and ownership mindset.
• Proactive, problem-solving approach to work.
• Experience conducting onboarding sessions, trainings, and workshops.
• Understanding of marketing, social media, online reputation management, and consumer insights.
• Knowledge of AI / MarTech / Social Listening is a strong advantage.

What is specially important for this role

Business-oriented mindset

• understands SaaS metrics such as ARR, MRR, NRR, and GRR;
• can influence revenue growth;
• speaks the language of business outcomes;
• builds strategic customer relationships.

Proactive communication

• initiate communication proactively;
• identify and prevent risks early;
• proactively drive product adoption;
• manage accounts strategically.

Executive presence

• confidence in leading calls with senior stakeholders;
• the ability to communicate clearly and concisely;
• the ability to act as a trusted advisor to clients.

KPI & Expected Results

Core KPIs:

• Net Revenue Retention (NRR)
• Gross Revenue Retention (GRR)
• Expansion revenue
• Product adoption
• Customer Satisfaction (CSAT)

Target Metrics:

• Customer Retention Rate >100%
• Net Revenue Retention ≥100%
• Customer Satisfaction Rate >98%

What we offer

• Competitive salary + bonuses for expansion and upsells.
• Opportunity to work with global brands and enterprise clients.
• Access to modern AI and MarTech solutions.
• Strong customer-centric culture and team.
• Learning, knowledge sharing, and professional development opportunities.
• Structured onboarding and internal knowledge base.
• Automation of routine processes and a modern tech stack.
• Hybrid work format (Kyiv) or fully remote.
• Unlimited Leave Policy (yeah, really).
• 4-day work week during summer.
• Work in an ethical product company with a strong culture and growth mindset.
• Company and team support during wartime conditions.

We are looking for an IT Support Engineer to join our Warsaw office and support daily office operations, end-user devices, internal IT systems and laboratory infrastructure.

Please note that this is an office-based position in Warsaw focused on hands-on technical support, troubleshooting and operational IT tasks, so regular office presence is required.

You will work closely with employees, technical teams and laboratory staff to ensure stable and secure operation of office and IoT lab environments.

Responsibilities:

• Provide day-to-day IT support for office employees and internal teams.
• Configure, maintain and troubleshoot workstations and laptops running Windows, macOS and Linux.
• Support office network infrastructure and network devices, including MikroTik and Ubiquiti equipment.
• Assist with onboarding and offboarding processes, including account provisioning and access management.
• Administer and maintain access to corporate systems, collaboration platforms and internal services.
• Support IoT laboratory infrastructure, connected devices and technical equipment.
• Diagnose and resolve hardware, software and connectivity issues.
• Maintain inventory of IT equipment and ensure proper device lifecycle management.
• Assist with basic security and operational IT procedures.

Requirements:

• Basic hands-on experience in IT support, system administration or technical support roles.
• Understanding of operating systems, including Windows, macOS and Linux.
• Basic understanding of networking concepts and experience with network equipment such as MikroTik and Ubiquiti is a plus.
• Ability to troubleshoot hardware and software issues independently.
• Good communication skills and willingness to help users with technical issues.
• Technical education or understanding of electronics and hardware is a strong plus, as the role includes supporting IoT laboratory equipment and devices.
• Willingness to learn and grow in infrastructure, networking and IT operations areas.
• English: Intermediate or higher.

Our Benefits:

• Professional growth: Individual development plan, mentorship, reimbursement for professional certifications and English lessons, access to professional courses in Corporate Learning Management System.
• Community: Tech community and knowledge-sharing events, English speaking club, corporate library and book club, volunteering and charity initiatives.
• Wellbeing: Medical insurance, regular medical check-ups, sport reimbursement, paid vacation and sick leave, mental health support and events.
• Work environment: Fully-equipped offices, top-notch equipment, flexible work format, activities both in-office and online, Y-bucks and access to the Yalantis store.

We’re a fast-growing startup in the social discovery space. Our product is a premium marketplace where people from all over the world connect with each other. We grow quickly because we stay close to our users and build smart, AI-driven solutions for them.

Now we’re looking for a Customer Success Specialist to help our users feel supported, safe, and valued. You will communicate with customers through calls, email, and live chat, helping them resolve issues quickly and professionally.

Why You’ll Like Working With Us

• A small but strong team of 25+ people who have already shown proven success in creating high-impact businesses.
• Tasks that go beyond standard support: you’ll work with sensitive cases and partner with Product and Development teams.
• Grow alongside a fast-scaling international company and gain deep expertise in customer success within the social domain.
• Competitive pay, recognition for your work, and a clear path for professional growth.

What You’ll Do

• Build long-term, trust-based relationships with premium, high-value customers.
• Provide empathetic, professional, and tailored support, resolving issues quickly and fairly.
• Handle sensitive escalations, including billing disputes, service concerns, and legal-related cases.
• Track and understand customers' needs to deliver personalized, proactive solutions.
• Manage multiple tasks: from priority tickets and documentation to cross-team collaboration.
• Share insights with Operations, Product, and Development teams to influence product improvements and enhance customer satisfaction.

What We Expect

Must-Haves

• Responsibility: You own the result, not just the process.
• Advanced or Upper-Intermediate English (spoken and written) and fluent Ukrainian.
• Strong communication: empathy, patience, and active listening.
• Experience handling conflicts and sensitive situations.
• Proven experience working with VIP / premium users (high-value customers).
• Attention to detail and ability to manage several tasks at once.
• Readiness to work night shifts and adapt to rotating schedules

Nice-to-Haves

• 2+ years in Customer Success, Account Management, or VIP Support.
• Experience with Freshdesk or similar tools.
• Background in payments, disputes, or legal cases.
• Skills in reducing churn and building customer loyalty.

What You Get

• Competitive salary with growth potential.
• Flexible schedule: 120 hours per month, including 5−6 night shifts. 3/3 schedule: Morning 07:00 - 15:00, Afternoon 15:00 - 23:00, Night 23:00 - 07:00.
• Opportunities to learn: access to our library, mentorship, and regular feedback.
• Startup vibe: less bureaucracy, more freedom, direct impact.

• Recognition and rewards for great results.

   

How We Hire

1. HR interview
2. Test task
3. Interview with Head of Support 

We’re looking for a Billing Support Specialist to ensure smooth payment operations, accurate refund processing, and proactive risk monitoring. In this role, you’ll be responsible for handling billing-related issues, investigating fraud signals, managing chargebacks, and monitoring transactions in real time. Your attention to detail and ability to make data-driven decisions will help minimize financial risks and maintain operational stability.
 

We are a well-coordinated team of 25+ professionals with extensive experience in delivering support, moderation, and payment operations services within the adult social discovery space.
 

What You’ll Do

• Review automated and manual refunds
• Analyze fraud alerts and ChargebackHelp signals, initiate additional refunds when needed
• Handle and analyze chargebacks (metrics, success rate)
• Monitor transactions in real time (Superset, Corefy) and work with payment providers on incident resolution
• Manage refund cases and support user retention in dispute scenarios
• Communicate with banks and payment providers regarding high-risk cases
• Perform chargeback reconciliation and investigate financial discrepancies
• Analyze high-value fraud cases
   

It’s all about you

• 1+ year of experience in Billing Support or Payments.
• Hands-on experience with refunds, payment systems, and chargebacks.
• Strong analytical skills and attention to detail.
• Experience with fraud detection and risk assessment tools is a plus.
• Ability to multitask and work with real-time data.
• Proficiency in written English (Upper Intermediate or higher) and fluent Ukrainian.
• Experience with Freshdesk or similar tools.
• Strong ownership mindset and decision-making skills.

What You Get

• Fully remote work from anywhere in the world (using your own equipment).
• Competitive salary with growth potential.
• Work schedule: 2/2 or 3/3 rotation. Evening shifts only: 15:00 - 23:00 or 18:00 - 02:00.
• Opportunities to learn: access to our library, mentorship, and regular feedback.
• Startup vibe: less bureaucracy, more freedom, direct impact.
• Recognition and rewards for great results.

How We Hire

1. HR interview
2. Test task
3. Interview with Head of Operations and Payment Operations Manager

Who we are 

Helpware is a technology-driven American company with offices in the USA, Ukraine, Mexico, Philippines, and Germany, providing Customer Experience & Operational Support services for modern companies. Our team of professionals is driven by the purpose of delivering best-in-class value-adding solutions to our partners by leveraging our empowered teams, innovative solutions, and technologies. 

What the role is about  

Helpware is looking for a German Customer Support Representative for our US-based client to join our team in Kyiv. As a CSR, you will be responsible for managing inquiries, reviewing and approving all the requests for labeling and trademark use, and advising companies on compliance with standards, policies, and requirements of our client’s programs, including traceability, trademarks/labeling, and chain of custody. 

Our client’s background 

Our client is an international non-for-profit organization bringing together the interests of diverse allies to produce sustainable and harmonious goods and services. Operating in over 60 countries, the company helps businesses to deliver a significant impact by responsibly sourcing commodities and adapting their business model to sustainability. By joining our client you are helping to create a better future for people and nature. 

The main responsibilities that await you 

• You will be responding to any queries and providing detailed information in German and English languages on the fulfillment of certification, traceability, and labeling requirements to our client’s customers via emails 
• You will be managing requests for the use of labeling and trademark for certified products and promotional materials 
• You will be actively working with different departments of our client, including Technology, Standards & Assurance, Markets, and Marketing, to deliver the best possible experience to companies 
• You will be providing all the required inputs and feedback to our client on companies’ success processes  in order to ensure continuous improvement for long-term growth 
• You will be managing the escalation process (an integral part of the trademark approval process where policy exceptions need to be flagged and handled using an escalation route). 
• You will be dealing with other interesting assignments and projects assigned by your manager 

Who we are looking for 

• You are able to quickly adapt and implement the best practices to provide exceptional support 
• You can easily optimize customer experiences through Customer Success Processes 
• You have the passion to convey and grow the meaningful mission of the organization, as well as meet the goals of the team 
• You have B2 knowledge of English and German to effectively support our client’s business partners as well as the global supply chain 
• You have relationship-building and customer-orientation skills to deliver high customer satisfaction 

We Offer:

• Competitive compensation linked to USD rate;
• Medical insurance after the trial period
   
• English classes;
• Schedule: Monday - Friday - 9:30 AM - 6:30 PM Kyiv time;
• Corporate training and parties

GR8 Tech builds B2B iGaming platforms for operators who play to lead.
 

We deliver full-cycle, high-impact tech designed to scale — from seamless integrations and expert consulting to long-term operational support. Our platform powers millions of active players and drives real business growth. Call it what it is: the iGaming Platform for Champions.

With 1000+ GR8 people across locations and time zones, we don’t just ship technology — we help operators build success stories across brands, markets, and geos.
 

Our ambition drives us. Our people make it real.

If you’re a challenger in spirit and a champion in action — join us.
 

Why this role exists:
 

This role exists to provide first-line technical support for clients, ensuring issues are identified, documented, and resolved efficiently while escalating complex problems to the appropriate teams.
 

What you’ll drive:
 

Incident handling and troubleshooting

• Reproducing, analyzing, and resolving technical issues or escalating when necessary.
• Creating and managing incident tickets, ensuring SLA compliance.

Collaboration and communication

• Working with internal teams (DevOps, QA, Product) to resolve problems.
• Acting as the first line of technical defense for clients with clear, professional communication.

Monitoring and escalation

• Monitoring product stability and notifying relevant teams during urgent incidents.

• Escalating unresolved or blocked issues according to internal procedures.

  
  What makes you a GR8 fit:

•  1+ years of experience in technical support, preferably within a B2B product company or the iGaming industry.
• English B2+ and fluency in Russian or Ukrainian.
• Hands-on experience with browser DevTools (inspecting elements, checking network tabs, and reproducing bugs).
• Practical skills in analyzing logs via Kibana (ELK stack) and monitoring dashboards in Grafana.
• Proficiency with Jira and Confluence for ticket tracking and documentation, alongside familiarity with ITIL processes.
• Full readiness to work in a shift-based schedule, including regular night shifts.
• Multitasking skills with the ability to handle a high volume of diverse incoming tickets and switch contexts fast.
   

Why you’ll love working here: 
 

Benefits Cafeteria — annual budget you allocate to:

Sports • Medical • Mental health • Home office • Languages.

Work-life & support

• Paid maternity/paternity leave + monthly childcare allowance.
• 20+ vacation days, unlimited sick leave, emergency time off.
• Remote-first + tech support + coworking compensation.
• Team events (online/offline/offsite).
• Learning culture with internal courses + growth programs.
   

Our culture & core values:

GR8 Tech culture is how we win — through trust, ownership, and a growth mindset. We move fast, stay curious, and keep it real, with open feedback, room to experiment, and a team that’s got your back.

FUELLED BY TRUST: we’re open, honest, and have each other’s backs.

OWN YOUR GAME: we take initiative and own what we do.

ACCELER8: we move fast, focus smart, and keep it simple.

CHALLENGE ACCEPTED: we grow through challenges and stay curious.

BULLETPROOF: we’re resilient, ready, and always have a plan.

Our Mission and Vision
 

At Solidgate, our mission is clear: to empower outstanding entrepreneurs to build exceptional internet companies. We exist to fuel the builders — the ones shaping the digital economy — with the financial infrastructure they deserve. To achieve that, we’re on a bold path: to become the #1 payments orchestration platform in the world.

We believe the future of payments is shaped by people who think big, take ownership, and bring curiosity and drive to everything they do. That’s exactly the kind of teammates we want on board.
 

About the Role
 

Our Customer Support team is the first point of contact for merchants and partners across the globe, delivering fast, thoughtful support when it matters most. They are the voice of our customers, working hand-in-hand with product and engineering teams to enhance experiences and keep exceptional service at the core of everything we do.
 

We’re looking for a Customer Support Agent who takes ownership of customer issues, goes the extra mile to find solutions, and helps shape the way we support our customers every day.
 

Working with us, you’ll have:

• no repetitive or routine tasks;
• the opportunity to dive into the details of the payment world;
• experience with a complex B2B fintech product;
• the chance to become a strong professional in a challenging industry.

What you’ll be doing

• handling incoming L1 support requests;
• ensuring SLA compliance and timely communication;
• providing quick, clear, and professional feedback to clients;
• monitoring recurring questions and suggesting improvements for the knowledge base.
   

What you’ll need

• Bachelor’s or Master’s degree, either completed or underway;
• strong analytical skills;
• ability to prioritize tasks and manage multiple requests simultaneously;
• English proficiency at Upper-Intermediate level or higher.
   

Nice to have

• Basic knowledge of SQL.
• Previous experience in customer support.
   

Work schedule

• 3 evening shifts (15:30–00:00) — 2 days off;
• 3 morning shifts (07:30–16:00) — 2 days off;
• 3 night shifts (23:30–08:00) — 2 days off.
   

Why Solidgate?

No internships here — we build careers. Get hands-on from day one and make a real impact.
Your work = real outcomes. Shape how global companies move money.
Grow like crazy. Learn from top fintech pros and level up faster than anywhere else.
Flex your schedule. Balance studies and work with flexible hours that fit your life.
Enjoy the ride. A wow office in Kyiv center, daily lunches, snacks, team buildings, and a learning budget to keep you growing.

Hiring process: Intro call with a recruiter, Interview with the team, Test task, Final interview with the CEO
 

💌 The Extras: 30+ days off, unlimited sick leave, free office meals, health coverage, and Apple gear to keep you productive. Courses, conferences, sports and wellness benefits — all designed for ideas, focus, and fun.
 

Tomorrow’s fintech needs your mindset. Come build it with us.
 

🫂 Know top talent? We’re always on the lookout. Recommend someone for our role, and if they get hired, there’s a bonus waiting for you — simple as that.

As a Support Specialist, you'll be the go-to person when things go wrong - and the driving force behind making sure they go right in the first place. You'll be first point of contact for technical issues, resolving incidents in line with SLA standards through Jira Service Desk, Slack, and email.
 

Beyond day-to-day support, you'll take an active role in shaping how the team works: participating in IT projects, rolling out new tools and automations, and improving internal processes. You'll manage onboarding and offboarding workflows end-to-end, and work hands-on with MDM and EDR platforms - configuring devices, enforcing security policies, and keeping the endpoint environment healthy and compliant.
 

If you enjoy both solving problems and building better systems, this role gives you room to do both.

Responsibilities

• Handle incoming tickets via the Jira Service Desk in a timely and efficient manner
• Communicate with users (reporters) in a polite, clear, and friendly manner via Jira, Slack, and email
• Provide remote technical support and troubleshoot issues for both local and remote employees
• Prepare laptops for new hires, perform device maintenance, and securely wipe laptops when needed
• Coordinate equipment shipments for new employees through courier services
• Maintain up-to-date records in the asset management system and track equipment changes
• Enroll and configure laptops in MDM systems (Intune / Kandji)
• Manage AntiVirus solution. Policy creation / troubleshooting. (ESET)
• Manage user accounts and access rights within Google Workspace
• Create and manage webinars, and provide support for internal events
• Participate in the execution of internal IT projects and process improvements
• Hybrid setup: ~3 days/week in our Warsaw office

Skills Required

Mandatory:

• 3+ years of experience
• Perfect communication skills
• Mac OS (OS installation and configuration)
• Microsoft Windows (OS installation and configuration)
• Experience working with corporate ticketing systems (e.g., Jira Service Desk)
• Experience working with any antivirus solution
• Issues troubleshooting with software/hardware
• Ability to prioritize and manage multiple tickets simultaneously
• Proactive attitude and ownership of tasks
• Experience supporting remote users in distributed teams
• Familiarity with Google Workspace administration (users, groups, policies)
• Familiarity with SSO/SAML authentication
• Language: Poland -A2/B1 / English - B2 (level)
   

Nice to have:

• Hands-on experience with Intune, Kandji, or Jamf (MDM tools)
• Hands-on experience with Google Cloud Platform (GCP) — basic administration, access management, and troubleshooting
• Knowledge of hardware components and troubleshooting (RAM, SSD, battery issues)
• Basic understanding of networking tools (e.g., ping, traceroute, ipconfig/ifconfig)
• Experience with asset tracking systems (e.g., Snipe-IT)
• Experience supporting webinar platforms (Zoom Webinars, Google Meets, etc.)
• Intermediate Excel/Google Sheets (formulas, filters, basic reporting)
• Ability to document procedures and create knowledge base articles
• Accuracy and attention to details
• Language: Ukrainian / Russian

As a Support Specialist, you'll be the go-to person when things go wrong - and the driving force behind making sure they go right in the first place. You'll be first point of contact for technical issues, resolving incidents in line with SLA standards through Jira Service Desk, Slack, and email.

Beyond day-to-day support, you'll take an active role in shaping how the team works: participating in IT projects, rolling out new tools and automations, and improving internal processes. You'll manage onboarding and offboarding workflows end-to-end, and work hands-on with MDM and EDR platforms - configuring devices, enforcing security policies, and keeping the endpoint environment healthy and compliant.

If you enjoy both solving problems and building better systems, this role gives you room to do both.

Location: Warsaw (hybrid form)

Responsibilities

• Handle incoming tickets via the Jira Service Desk in a timely and efficient manner
• Communicate with users (reporters) in a polite, clear, and friendly manner via Jira, Slack, and email
• Provide remote technical support and troubleshoot issues for both local and remote employees
• Prepare laptops for new hires, perform device maintenance, and securely wipe laptops when needed
• Coordinate equipment shipments for new employees through courier services
• Maintain up-to-date records in the asset management system and track equipment changes
• Enrol and configure laptops in MDM systems (Intune / Kandji)
• Manage AntiVirus solution. Policy creation / troubleshooting. (ESET)
• Manage user accounts and access rights within Google Workspace
• Create and manage webinars, and provide support for internal events
• Participate in the execution of internal IT projects and process improvements
• Hybrid setup: ~3 days/week in our Warsaw office

Skills Required

Mandatory:

• 1.5+ years of experience
• Perfect communication skills
• Mac OS (OS installation and configuration)
• Microsoft Windows (OS installation and configuration)
• Experience working with corporate ticketing systems (e.g., Jira Service Desk)
• Experience working with any antivirus solution
• Issues troubleshooting with software/hardware
• Ability to prioritize and manage multiple tickets simultaneously
• Proactive attitude and ownership of tasks
• Experience supporting remote users in distributed teams
• Familiarity with Google Workspace administration (users, groups, policies)
• Familiarity with SSO/SAML authentication
• Language: Poland -A2/B1 / English - B2 (level)

Nice to have:

• Hands-on experience with Intune, Kandji, or Jamf (MDM tools)
• Hands-on experience with Google Cloud Platform (GCP) — basic administration, access management, and troubleshooting
• Knowledge of hardware components and troubleshooting (RAM, SSD, battery issues)
• Basic understanding of networking tools (e.g., ping, traceroute, ipconfig/ifconfig)
• Experience with asset tracking systems (e.g., Snipe-IT)
• Experience supporting webinar platforms (Zoom Webinars, Google Meets, etc.)
• Intermediate Excel/Google Sheets (formulas, filters, basic reporting)
• Ability to document procedures and create knowledge base articles
• Accuracy and attention to details
• Language: Ukrainian / Russian

PLEASE NOTE that we are searching for candidates who are located in Lviv and are able to visit office in Lviv.

About us:

EveryMatrix is a leading B2B SaaS provider delivering iGaming software, content and services. We provide casino, sports betting, platform and payments, and affiliate management to 200 customers worldwide.

But that's not all! We're not just about numbers, we're about people. With a team of over 1000 passionate individuals spread across twelve countries in Europe, Asia, and the US, we're all united by our love for innovation and teamwork.

EveryMatrix is a member of the World Lottery Association (WLA) and European Lotteries Association. In September 2023 it became the first iGaming supplier to receive WLA Safer Gambling Certification. EveryMatrix is proud of its commitment to safer gambling and player protection whilst producing market leading gaming solutions.

Join us on this exciting journey as we continue to redefine the iGaming landscape, one groundbreaking solution at a time.
 

We are looking for a passionate and dedicated Junior Application Support Engineer to join our team in Lviv!

What You'll get to do:

• Ability to identify and find the root cause of the incident and delegate it to the responsible department
• Collaborate with various departments to resolve client inquiries
• Testing incidents
• Creating documentation

What You need to know:

• Experience in Customer support (preferably)
• Intermediate level of English
• Basic knowledge of testing
• Understanding of search queries (Elasticsearch, SQL)
• Understanding of SDLC model, understanding of a tracking system like JIRA
• Experience with browser dev tools, JSON, Postman, etc.
• Ability to learn quickly and respond promptly
• Good analytical and logical skills
   

Here's what we offer:

• Start with 22 days of annual leave, with 2 additional days added each year, up to 32 days by your fifth year with us.
• 3 sick leave days per year, no doctor's note required; 30 medical leave days with medical allowance
• Hybrid work schedule is available after the first three months of employment, with up to 50 days of work from home per year.
• Benefit from two Free Fridays each year, limited to one per quarter.
• Daily catered lunch or monthly lunch allowance. 
• Private Medical Subscription. 
• Access online learning platforms like Udemy for Business, LinkedIn Learning or O’Reilly, and a budget for external training.
• Gym allowance.
• Corporate English lessons.
• Support for New Parents:
• 21 weeks of paid maternity leave, with the flexibility to work from home full-time until your child turns 1 year old.
• 4 weeks of paternity leave, plus the flexibility to work from home full-time until your child is 13 weeks old.

Our office perks include on-site massages and frequent team-building activities in various locations.

At EveryMatrix, we're committed to creating a supportive and inclusive workplace where you can thrive both personally and professionally. Come join us and experience the difference!