Jobs Customer/Technical Support

We are seeking a dedicated and passionate Support manager to join our dynamic team. As a Support manager, you will be the face of our company, interacting with our customers and providing them with the best possible experience.

We offer flexible working hours in order to promote a healthy balance between work and personal life.

These hours include

• a morning shift from 06:00 to 14:00(1−2 times per week),
• a day shift from 14:00 to 22:00(1−2 times per week),
• a night shift from 22:00 to 06:00(2+ times per week).

What you’ll do

• Respond to customer inquiries and concerns via email, phone, or chat in a timely and professional manner
• Understand and resolve customer issues and complaints
• Provide product and service information to customers
• Coordinate with other teams to ensure timely resolution of customer issues
• Identify and escalate complex issues to the appropriate team members
• Build new and upgrade established channels, means and processes to improve the customer journey
• Up-sell company products in collaboration with sales teams to ensure growth attainment

What we expect from you

• Advanced English (excellent written and verbal communication skills B2,C1)
• Strong problem-solving skills and the ability to think critically
• Ability to multitask and prioritize tasks effectively
• Strong customer service skills and a passion for helping others
• A fast learner with that remains calm and professional under pressure
• Experience in a customer-facing role is preferred, but not required
• Proficiency in basic computer skills and software
• Flexibility to work non-standard hours, including night shifts, weekends and holidays

About Us
Yespo is an omnichannel Customer Data Platform for mid-size and enterprise businesses in retail, e-commerce, and SaaS. We help companies communicate with their customers across all channels — increasing sales and building long-term loyalty. We’re actively growing in European and US markets and looking for ambitious, proactive specialists to grow with us.

Role Focus
This is a full-cycle CSM role — you’ll own the client journey from onboarding through long-term success. You’ll work primarily with English-language accounts, guiding clients through integration, activating product potential, and ensuring they stay engaged and grow. You’ll also proactively identify at-risk clients outside active support, analyze patterns, and work with product and analytics to turn insights into action.

Key Responsibilities:
• Own the full client journey: from kickoff and integration to ongoing success and growth
• Conduct discovery sessions to map client business goals to Yespo capabilities
• Create and maintain integration roadmaps; coordinate with internal teams to ensure smooth launches
• Proactively identify blockers and resolve them before they impact the client
• Conduct product demos and training sessions tailored to each client’s use case
• Monitor client performance metrics; identify risks early and act to eliminate them
• Analyze patterns among clients outside active support — identify root causes and propose solutions together with Product and Analytics
• Serve as the bridge between the client, integration team, and other internal departments
• Collect and structure client feedback; pass actionable insights to Product and Tech
Skills & Experience
• 2+ years in customer success or account management — ideally in a B2B SaaS or product company
• Strong communication skills, both written and verbal — you can explain complex things simply
• Analytical mindset: able to find patterns, decompose problems, and build a plan
• Comfortable owning accounts end-to-end with minimal oversight
• English — Upper-Intermediate or higher: this is your primary working language, as you’ll be managing English-language accounts
• Hands-on experience with e-commerce, CRM, or marketing automation concepts

Would Be a Plus:
• Familiarity with e-commerce platforms and their integrations: WooCommerce, Shopify, OpenCart, Horoshop, etc.
• Understanding of omnichannel marketing: email, SMS, push, in-app
• Experience working with Notion, Elastic, or Looker Studio
• Hands-on experience with CDP or marketing automation platforms

We Offer:

• Flexible 8-hour work schedule, Mon-Fri.
• Remote-first position with an option to work from our office in the center of Dnipro (with guaranteed electricity and uninterrupted internet).
• 18 working days of vacation and official holidays off.
• Partial compensation for English language courses and other educational programs.

• An awesome team of professional and fun individuals.

   

If you’re looking for a dynamic and ambitious product company driven by constant innovation and exciting projects (eSputnik, Reteno, Yespo) — join our team!

We are looking for a technical support engineer in Bratislava.

This position is also suitable for Junior-level professionals.

Servers.com is an international hosting provider with data centers in the US, Europe and Asia. We provide reliable business solutions: dedicated servers, cloud technologies, load balancer, firewall, Kubernetes and monitoring services.

Clients use our services to deploy game servers, payment gateways, streaming services and other high-load systems.

We will welcome you to our team if you want to learn:
– system administration of servers from anywhere in the world;
– diagnose hardware, software and network server issues;
– work with hardware monitoring;
– work with cloud technologies.

Requirements:
– your English is sufficient for e-mail correspondence;
– you are attentive to details, able to search and analyze information;
– you know what components a modern computer consists of;
– you understand the basic principles of the Internet and computer networks.

Will be an advantage:
– experience with Linux operating systems (Ubuntu, CentOS, Debian);
– basic knowledge of working in the Linux terminal;
– experience in installing Windows/Linux OS from the ground up.

We offer:
– work in a team of professionals at international level;
– comfortable working conditions: schedule without night shifts, no overtime, no phone support, smooth integration into the workflow;
– mentor assistance, learning modern IT technologies;
– individual vocational training plan for 12+ months;
– opportunity to practice and improve your English;
– сompetitive salary and all necessary equipment;
– remote work from Bratislava with the possibility to use our co-working space;
– support of legalization in Slovakia if needed.

We are looking for a technical support engineer in Bratislava.

Servers.com is an international hosting provider with data centers in the US, Europe and Asia. We provide reliable business solutions: dedicated servers, cloud technologies, load balancer, firewall, Kubernetes and monitoring services.

Clients use our services to deploy game servers, payment gateways, streaming services and other high-load systems.

Requirements:
– your English is sufficient for e-mail correspondence;
– you are attentive to details, able to search and analyze information;
​– you have a deep understanding of how the Internet and networks work;
​– experience with Linux operating systems (Ubuntu, CentOS, Debian);
​– knowledge of working in the Linux terminal.​

We will welcome you to our team if you want to learn:
– system administration of servers from anywhere in the world;
– diagnose hardware, software and network server issues;
– work with hardware monitoring;
– work with cloud technologies.

We offer:
– work in a team of professionals at international level;
– comfortable working conditions: schedule without night shifts, no overtime, no phone support, smooth integration into the workflow;– mentor assistance, learning modern IT technologies;
– individual vocational training plan for 12+ months;
– opportunity to practice and improve your English;
– сompetitive salary and all necessary equipment;
– remote work from Bratislava with the possibility to use our co-working space;
– support of legalization in Slovakia if needed.

We are a consulting company operating in the finance and cryptocurrency sector. We have an open remote position for a Customer Support Managers: German language. 

Job Details:

Employment Type: Unofficial employment (Temporary) 
Working Hours: Monday to Friday, 9 hours per day.
(Including a lunch break and two 15-minute breaks)

Responsibilities: Provide oral and written consultations to clients regarding any questions related to the company's operations. There are no outbound calls or sales involved; the line is exclusively for incoming calls.

Salary: paid to a cryptocurrency wallet. If you have not used this method before, we will guide you through the process.
For more details, we can discuss via phone call or online interview.

We are a consulting company operating in the finance and cryptocurrency sector. We have an open remote position for a Customer Support Managers: English language. 

Job Details:
 

Location: The candidate must be located in Ukraine, as the company provides work equipment (laptop and headset).

Employment Type: Unofficial employment (Temporary) 
Working Hours: Monday to Friday, 9 hours per day.
(Including a lunch break and two 15-minute breaks)

Responsibilities: Provide oral and written consultations to clients regarding any questions related to the company's operations. There are no outbound calls or sales involved; the line is exclusively for incoming calls.

Salary: paid to a cryptocurrency wallet. If you have not used this method before, we will guide you through the process.
For more details, we can discuss via phone call or online interview.

Job Responsibilities

• Processing deposits, withdrawals and refunds based on the established policies and procedures
• Ensuring compliance with the company’s anti-money laundering procedures
• Assisting internally all departments with any issues to client funds
• Performing other ad hoc tasks as requested
• Record keeping of executed transactions
• Identify potentially unusual, suspicious, or fraudulent transactions and refer these to the Compliance department
• Reconciliation between bank accounts and PSP to CRM
• Issue, review and follow up on various financial reports as per applied procedures (daily, weekly, monthly)

Job Requirements            

• Demonstrated work experience in a similar role
• Advanced Excel skills (dynamic tables, pivot tables and macros)
• Excellent verbal and written communication skills in English
• Efficient and strong detail oriented
• Computer and numerically literate
• Knowledge regarding how CRM works and how is linked with client transactions will be considered as an advantage
• Exceptional time-management and organizational skills
• Ability to work both independently and as a part of a team

What we offer:

Payment will be on crypto currency wallet.

Shifts - Monday - Friday: 
7am - 4pm
9am - 6pm
3pm - 12am

Vacation - unpaid

Location: Ukraine

Equipment: Yes

We're launching a new project and looking for Customer Support Agents who are ready to grow with us and help customers feel heard, supported, and happy.
 

What you'll be doing:
- Helping customers with their questions and concerns across multiple channels (chat, email, phone calls, etc.)
- Staying in touch with the team during your shift to solve issues faster together
- Making sure each customer gets clear, friendly, and helpful responses

What we’re looking for:
- Prior experience in support? Great!
No experience? Also great — we love people who are eager to learn!
- You’re okay with rotating shifts: 
Morning: 07:00 — 15:00 
Evening: 15:00 — 23:00 
Night: 23:00 — 07:00 (Night shifts come with bonuses 💰)
- You're calm under pressure and genuinely care about helping people
- Your English is strong — C1+ in both writing and speaking is a must

What you’ll get:
- 100% remote work — wherever you feel most productive
- Extra bonuses for night shifts
- Full onboarding & training — we won’t leave you guessing
- Supportive startup vibe — small team, no bureaucracy
- Room to grow and become a pro in customer support
 

If you're someone who enjoys solving problems and making someone’s day a little easier — we’d love to hear from you! 🚀

We’re currently supporting our US-based client as they expand their e-commerce project, and we’re looking for Customer Support Agents who speak German and English fluently, enjoy helping people, and are excited to grow with a supportive team.
 

What you'll be doing:
- Helping customers with their questions and concerns across multiple channels (chat, email, phone calls, etc.)
- Staying in touch with the team during your shift to solve issues faster together
- Making sure each customer gets clear, friendly, and helpful responses

What we’re looking for:
- Prior experience in support? Great!
No experience? Also great — we love people who are eager to learn!
- You’re okay with our schedule: Mn-Fr 9 a.m. - 6 p.m. US Central Time
- You're calm under pressure and genuinely care about helping people
- You’re comfortable communicating in German and English, both written and spoken — at least B2 level

What you’ll get:
- 100% remote work — wherever you feel most productive
- Full onboarding & training — we won’t leave you guessing
- Supportive startup vibe — small team, no bureaucracy
- Room to grow and become a pro in customer support
 

If you're someone who enjoys solving problems and making someone’s day a little easier — we’d love to hear from you! 🚀

Are you in search of a career that guarantees stability, growth, and authentic opportunities to shape your future?

Join a rapidly growing American logistics company that ensures supply chains are efficiently managed across the United States. We operate according to international business standards, invest in our employees, and believe in developing future leaders from within our organization.

Now we are looking for a Support Manager for Night Shift. If you’re not experienced but have  desire to grow in logistics, we’re here to teach you everything you need to know.

What You’ll Do:

• Manage and oversee freight shipments throughout the USA.
• Communicate with English-speaking brokers, carriers, and drivers via phone and email.
• Process transportation paperwork and ensure its accuracy.

• Troubleshoot operational issues and maintain smooth delivery operations.

   

What We’re Looking For:

• Upper-Intermediate English or higher.
• Strong computer skills (Email, Internet, MS Office).
• Effective communication and negotiation skills.
• Good time-management and problem-solving abilities.

• A strong motivation to learn, grow, and build a lasting career.

   

What We Offer:

• Convenient 4/4 night schedule: 22:00 PM — 08:00 AM (office-based).
• Paid training and onboarding program.
• A modern office with a supportive and professional team.

• A company culture that values initiative, development, and teamwork.

   

Are you ready to kickstart your international career?

Apply now and become part of a team where your growth, ideas, and ambitions are truly appreciated.

Project description: Delivering technical support for one of the biggest company clients, which provides hosting services for their end-users. Maintaining shared hosting platform, customer support is provided for hosting related questions, e.g. email services, web and database concerns, DNS issues, in-house applications for hosting services (FTP, email, databases and DNS) management and in-house and custom built (cPanel, Plesk) control panels.

1)Night Shift 
Mon-Fri 23:00 - 08:00 (Kyiv time)

Main Responsibilities:

• Respond to customers' request (in quick and efficient manner) via chats, emails and tickets. No calls
• Troubleshoot web and email issues
• Provide Tier1−2 support — include deep investigation, provide workaround to various problems
• Escalate issues to the Tier 2 team when necessary with all relevant and required information

• Document FAQs and training guides for internal use.

   

Mandatory Requirements:

• Strong troubleshooting and critical thinking skills, the ability to think logically.
• A strong focus on customers' satisfaction
• Upper-intermediate verbal and written English skills
• Attention to details
• Strong ability to research, diagnose, troubleshoot and identify solutions to resolve system issues

Would be great to have:

• Knowledge of TCP/IP, DNS and other networking concepts (HTTP and HTTPS)
• Basic understanding of the Windows environment
• An understanding of IP protocols and DNS
• Most popular Linux commands/utilities

We are looking for a motivated and proactive Junior L2 Support Engineer to join our 24/7 technical operations team. This position is ideal for someone at the beginning of their IT career who is eager to grow, learn, and gain real hands-on experience from senior engineers.
Working schedule - 2 shifts/10 hours (04:00–14:30 and 14:00–00:00). Also on-calls (00.00-04.30). There's a flexibility of splitting the shifts within the team.
Location: Ukraine, fully remote.

 

What You’ll Do

• Act as the main point of contact for escalated incidents and requests.
• Communicate clearly and provide timely updates to stakeholders.
• Adhere to SLA targets, ensuring quality and efficiency.
• Monitor system alerts and performance dashboards.
• Troubleshoot basic issues on servers, applications, and network components.
• Escalate complex cases to L3 engineers with clear documentation.
• Maintain accurate and detailed ticket records.
• Assist with patching, backups, and regular system checks.
• Collaborate with global colleagues across different shifts.
• Follow operational procedures and suggest improvements when needed.

Requirements

• Strong interest in IT infrastructure, systems support, and operations.
• High attention to detail and responsibility.
• Basic understanding of Linux and networking fundamentals.
• Experience working with command-line interfaces (CLI).
• Strong analytical and communication skills.
• Eagerness to learn quickly and adapt to a dynamic environment.
• Willingness to work rotating shifts, including nights and weekends.
• English level B2 (mainly written communication).

Nice to Have

• Experience with Jira and Confluence.
• Exposure to cloud platforms (AWS, GCP, Azure).
• Familiarity with Grafana and Prometheus.
• Relevant certifications such as AWS Certified Solutions Architect – Associate.

What We Offer

• Opportunity to start and grow your career in IT operations.
• Mentorship from experienced engineers.
• Real work with enterprise-level systems.
• Friendly and supportive team environment.
• Career growth path toward L3 or DevOps roles.

Working Conditions

• Paid vacation.
• Documented and undocumented sick leave.
• Leave for significant life events.
• Compensation for medical insurance.
• Engaging projects with opportunities for career growth.
• Corporate events, team-building activities, and pizza parties.
• Gifts and recognition from the company.
• A friendly, open, and supportive team culture.

We are looking for a Night Shift Customer Support Specialist to join our team and help ensure timely communication with our customers during overnight hours. 

Working Schedule Monday to Friday, 11:00 PM – 7:00 AM (CET)

What you’ll do

- Respond to incoming customer support tickets in English 

- Monitor and process incoming emails 

- Provide customer responses using established templates and guidelines 

- Maintain response times in accordance with internal standards 

- Work with internal tools, including email, the admin panel, and AI-assisted support tools 

- Take on additional support-related responsibilities as the role evolves

What we’re looking for

- Ability to work independently and manage a high volume of requests 

- Attention to detail and consistency when following response templates 

- Comfortable working with web-based tools, email systems, and internal platforms 

- Intermediate English or higher 

- Experience in customer support is a plus but not required

What we offer

- A fast-growing environment with minimal bureaucracy 

- Support for professional development 

- 15 paid vacation days 

- 15 paid sick days 

- 5 paid days off 

- Benefit bar

We are looking for an experienced Quality Control (QC) Team Lead to manage and elevate the performance of our QC department. This role is crucial for ensuring the accuracy, fairness, and consistency of all evaluation and calibration processes across the Support organization.

The ideal candidate is a strong leader with excellent analytical skills, a deep understanding of quality assurance principles, and the ability to mentor and develop a high-performing team.

HOW YOU WILL MAKE AN IMPACT

1. Team Management & Development

• Lead the daily operations of the QC team, ensuring balanced workload distribution across QC Managers and Specialists.
• Support team members in reaching individual and departmental goals.
• Conduct regular 1:1 meetings, provide feedback, and perform performance evaluations.

2. Quality Assurance Coordination

• Oversee QC sample coverage across all Support teams.
• Ensure monthly KPIs are achieved (e.g., 10% coverage of total Support volume).
• Track the number of evaluated chats and maintain data accuracy in QC reports.

3. Calibration & Consistency

• Conduct regular calibration sessions to ensure alignment between team members.
• Review QC Managers’ scoring to maintain consistency and minimize evaluation deviations.

4. Training & Knowledge Base Development

• Plan and deliver training for QC Managers and Support Team Leads to improve QC and coaching skills.
• Collaborate with the L&D department to identify knowledge gaps, recurring issues, and training priorities.

5. Dispute Resolution Oversight

• Supervise and review evaluation-related disputes between agents and QC Managers.
• Ensure fair, transparent, and consistent resolution processes.
• Report dispute trends and accuracy insights to the Head of CS.

6. Reporting & Analytics

• Prepare weekly and monthly QC performance reports, including coverage, consistency, and key trends.
• Analyze recurring mistakes and recommend process improvements.

7. Process & Documentation Management

• Create and update QC guidelines, evaluation rubrics, calibration standards, and internal documentation.
• Work closely with the Head of CS and Supervisors on workflow and process optimization.

8. Tool Integration & Automation

• Research, test, and implement AI-driven and automation tools to boost QC speed, accuracy, and efficiency.
• Ensure smooth tool adoption and provide training for the QC team.
• Monitor tool performance and gather feedback for continuous improvement.

9. Cross-Department Collaboration

• Serve as the primary communication link between QC, Support Team Leads, and L&D.
• Share QC insights to support coaching quality, process enhancement, and agent development.

10. Onboarding Support (Optional)

• Assist in onboarding new QC team members and ensure they fully understand QC standards and workflows.

11. Performance Review & KPI Tracking

• Monitor individual and team QC KPIs (coverage, consistency, training completion, calibration).
• Present results to management on a quarterly basis and propose improvement plans.

WHAT WILL HELP YOU SUCCEED IN THE ROLE

• 2+ years of experience in Quality Control, Customer Support QA, or a similar role.
• Proven leadership experience (Team Lead, Senior QC, or similar).
• Strong analytical skills and attention to detail.
• Excellent communication and feedback-giving abilities.
• Experience with QA tools, scorecards, calibration processes, and reporting.
• Ability to manage multiple priorities in a fast-paced environment.

WHY YOU’LL LOVE IT HERE:

• Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
• Unlimited vacation days and paid sick leave—because your rest matters.
• A competitive compensation that truly reflects your skills and expertise.
• Employee referral bonus and gifts to celebrate your special occasions.
• 50% financial support for learning expenses to supercharge your professional growth!
• A positive atmosphere where you always feel respected and truly belong.
• Inspirational team-building activities that turn colleagues into best friends.
• Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships.
• Co-working space reimbursement to save your nerves from always working from home :)

We are looking for a detail-oriented and highly responsible VIP Quality Control Manager to ensure exceptional service quality for our VIP Support Team. Your mission is to maintain the highest standards of communication, accuracy, and consistency, ensuring that every VIP player receives a world-class support experience.

The ideal candidate has a strong analytical mindset, excellent communication skills, deep understanding of quality assurance principles, and the ability to provide constructive, clear, and actionable feedback.

HOW YOU WILL MAKE AN IMPACT

1. Quality Evaluation

• Review and evaluate VIP Support interactions across all channels (chat, email, calls).
• Ensure accuracy, professionalism, and empathy in communication with high-value players.
• Score interactions based on internal QC standards and quality rubrics.

2. Feedback & Coaching

• Prepare detailed feedback for VIP Support Agents to help them improve communication, accuracy, and efficiency.
• Conduct brief coaching sessions when needed, focusing on service quality and best practices.

3. VIP Standards Control

• Ensure that all VIP communication meets the highest company standards and supports strong player relationships.
• Identify deviations and propose corrective actions to preserve the premium level of service.

4. Insights & Process Improvements

• Analyze recurring issues and service gaps within VIP Support.
• Propose improvements to scripts, workflows, guidelines, and processes that elevate service quality.

5. Dispute Handling

• Review disputes between agents and QC team members.
• Ensure fair, unbiased, and well-documented resolutions.

6. Reporting & Analytics

• Prepare weekly and monthly quality reports with insights and recommendations.
• Track accuracy trends, recurring mistakes, communication patterns, and success points.

7. Collaboration

• Work closely with the VIP Team Leads, QC Team Leads, and L&D to align on standards and share insights.
• Support improvements in coaching frameworks and training programs.
   

WHAT WILL HELP YOU SUCCEED IN THE ROLE

• 1.5+ years of experience in Quality Control, Customer Support QA, VIP support, or a related role.
• Strong understanding of VIP player expectations, communication style, and service standards.
• Excellent analytical skills and attention to detail.
• Strong written communication and feedback-giving skills.
• Experience with QA tools, scorecards, and reporting dashboards.
• Ability to stay objective and make fair, data-driven decisions.
• Ability to work independently and manage multiple tasks in a fast-paced environment.
   

WHY YOU’LL LOVE IT HERE:

• Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
• Unlimited vacation days and paid sick leave—because your rest matters.
• A competitive compensation that truly reflects your skills and expertise.
• Employee referral bonus and gifts to celebrate your special occasions.
• 50% financial support for learning expenses to supercharge your professional growth!
• A positive atmosphere where you always feel respected and truly belong.
• Inspirational team-building activities that turn colleagues into best friends.
• Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships.
• Co-working space reimbursement to save your nerves from always working from home :)