Jobs at Djinni
9959-
Β· 124 views Β· 11 applications Β· 13d
Trainee/Junior Manual QA Engineer
Office Work Β· Ukraine (Lviv) Β· B1 - IntermediateInforce is a Software Development Company that provides a full range of top-quality IT services. Our mission is to develop first-class applications and Websites to provide our clients with the best solutions for maximizing their profits and converting...Inforce is a Software Development Company that provides a full range of top-quality IT services. Our mission is to develop first-class applications and Websites to provide our clients with the best solutions for maximizing their profits and converting their ideas into reality.
Required skills:
β Writing and executing test plans (test scenarios) and test cases.
β Understanding of web, desktop and mobile applications testing principles.
β Ability to write test documentation: Bug Reports, Checklists, Test Cases.
β Ability to self-educate using the internet or books.
β Ability to deep dive into bugs, dig to the root cause.
β Intermediate English or higher
Would be a plus:
β SQL skills.
β Understanding of API testing.
β Experience in test design.
β Knowledge of Cypress
β Databases
Responsibilities:
β Create and maintain test documentation.
β Testing web, desktop and mobile applications.
β Analysis and reporting of test results.
We offer:
β Competitive salary
β Interesting and challenging projects
β Future career growth opportunities
β Paid sick leave and working day vacation
β Friendly team of professionals
β Delicious coffee biscuits and tea for your good mood
β The company covers 50% of the cost of courses you need
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Β· 144 views Β· 11 applications Β· 9d
Junior React Developer
Office Work Β· Ukraine (Dnipro) Β· 1 year of experience Β· B2 - Upper IntermediateDBB Software - is a software engineering IT company from Ukraine with a unique point of difference. We provide an exciting concept involving highly trained and vetted remote software developers to provide businesses with everything they need in the...DBB Software - is a software engineering IT company from Ukraine with a unique point of difference. We provide an exciting concept involving highly trained and vetted remote software developers to provide businesses with everything they need in the information technology space. Whether itβs end-to-end IT or smaller, focused areas and individual projects, we cover it all, and our approach allows us to offer exceptionally competitive pricing.
During 8 years in the IT market, we successfully released more than 30 projects and have a wide geographic of clients in Europe, the USA, and Canada.
Now we are continuing to grow and extend our team so we warmly invite Junior React Developer to join our team in Dnipro city!
What requirements are important for this role:
-At least 1 year of professional experience in developing web applications using React.js and Next.js;
-Proficient in JavaScript, HTML, CSS, and related web technologies;
-Experience with Chakra UI;
-Familiarity with server-side rendering and static site generation using Next.js;
-Understanding of integration with different CMS, systems like Salesforce;
-Knowledge of modern web development tools and frameworks such as Webpack, Babel, and ESLint;
-Experience in designing and consuming RESTful APIs;
-Experience with version control systems such as Git;
-Strong understanding of web accessibility standards and best practices, CWV;
-Familiarity with testing frameworks such as Jest, React Testing Library, or Enzyme;
-Understanding of Agile/Scrum methodology and experience working in Agile/Scrum teams;
-Familiarity with CI/CD tools and processes such as Jenkins, GitLab CI, or Travis CI.
What we are expecting from new teammate:
-Effective communication and collaboration skills: regularly achieve consensus with peers, and clear status updates;
-Excellent problem-solving and debugging skills;
-Positive and solution-oriented mindset;
-Strong sense of ownership, urgency, and drive;
-An inclination towards communication, inclusion, and visibility;
-Self-motivated and self-managing, with great organizational skills;
-Ability to work in our Dnipro office required.
Working with our team is:
-Flexible schedule;
-Benefits package with paid vacations and sick leaves;
-Salary reviews regularly;
-Autonomy in decision-making, no bureaucracy, and pressure;
-People-oriented culture and healthy atmosphere in the team;
-Whole support from company management;
-Office in Dnipro with whole BCP support: generators, power stations, and Starlink, only office type of work.
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Β· 325 views Β· 9 applications Β· 28d
Trainee/Junior Front-End Developer
Office Work Β· Ukraine (Lviv) Β· B2 - Upper IntermediateInforce is a Software Development Company that provides a full range of top-quality IT services. Our mission is to develop first-class applications and Websites to provide our clients with the best solutions for maximizing their profits and converting...Inforce is a Software Development Company that provides a full range of top-quality IT services. Our mission is to develop first-class applications and Websites to provide our clients with the best solutions for maximizing their profits and converting their ideas into reality.
Required:
- B2+ English level
- Experience with React/Redux
- Experience with REST API/HTTP methods
- Experience with Git
Responsibilities:
- Development of new system functionality and introduction of changes to existing functionality
- Write program code according to defined application architecture
- Perform analysis, verification, and debugging of the software code at the level of application units
- Estimate and set up task completion terms independently
- Use a version control system to track code optimization progress and to merge or split program code entities
- Need to attend daily team meetings
We offer:
- Competitive salary
- Interesting and challenging projects
- Future career growth opportunities
- Paid sick leave and working day vacation
- A friendly team of professionals
- Delicious coffee biscuits and tea for your good mood
- The company covers 50% of the cost of courses you need
- Exciting team-building activities and corporate parties
- Office in the city center
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Β· 86 views Β· 16 applications Β· 2d
Technical Support Specialist
Full Remote Β· Countries of Europe or Ukraine Β· Product Β· 3 years of experience Β· B2 - Upper IntermediateResponsibilities: Assist customers and respond to service requests/inquiries using department-adopted tools and processes. Answer customer inquiries by seeking to understand customer issues or requests, clarifying details, researching, and providing...Responsibilities:
- Assist customers and respond to service requests/inquiries using department-adopted tools and processes.
- Answer customer inquiries by seeking to understand customer issues or requests, clarifying details, researching, and providing information and/or solutions.
- Resolve customer issues through education, solutions or appropriate escalation.
- Document customer interactions with details of inquiries, as well as actions taken within the companyβs CRM or otherwise designated system.
- Achieve productivity standards while maintaining the highest level of technical support (e.g., meets or exceeds all departmental goals).
- Escalate unresolved customer questions, issues or complaints to appropriate individual(s) for quick resolution; through a defined escalation process.
- Provide feedback to management regarding necessary changes and updates. This includes feature requests, upgrades, functionality, and customer care issues.
- Continually improve skills/knowledge of ShipHawk product and functionality.
- Continually improve skills/knowledge of customer issue triage.
Help/contribute to educate new Technical Support Team members and provide support for fellow team members as needed.
Requirements:
- Critical thinking and attention to detail.
- Excellent verbal and written English; able to analyze with minimal context.
- Fast learner, curious, and self-motivated.
- Basic IT knowledge; able to support clients via phone or email.
- Strong time management and adaptability.
- Team player with a positive attitude under pressure.
- Works well in high-stress, fast-paced environments.
Experience:
- At least 3 years of experience in technical customer support or a related field.
- Proficiency with Google Suite and SFDC Service Cloud.
- Experience working with ticketing systems.
- Basic understanding of shipping and fulfillment processes in eCommerce.
- General knowledge of ERP systems (Enterprise Resource Planning).
Preferred: experience or willingness to learn platform technologies (HTML, CSS, NetSuite, XML, SOAP, APIs, Postman)
Benefits We Offer:
- $100/month for health and wellness expenses.
- $500/year for medical expenses.
- 20 PTO days.
- Top-level hardware of your choice; ownership will be transferred to you.
- Public holidays in Ukraine are paid days off, and there are also winter holidays.
Ready to join our team? Apply now!
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Β· 246 views Β· 107 applications Β· 13d
Junior QA engineer
Full Remote Β· Ukraine Β· Product Β· 1 year of experience Β· B1 - IntermediateAbout Us: WellnessLiving is one of the fastest growing software companies in North America, with over 10 million users worldwide! Thousands of business owners in the fitness, wellness, yoga, music, dance, and martial arts industry love our platform as it...About Us:
WellnessLiving is one of the fastest growing software companies in North America, with over 10 million users worldwide! Thousands of business owners in the fitness, wellness, yoga, music, dance, and martial arts industry love our platform as it helps grow their business through dynamic and innovative features. We are passionate about providing entrepreneurs optimal solutions to help them run their business with ease.
Known as the software company with a heart, we are extremely customer focused. Our clients are our number one priority and we do all we can to make sure their business needs are being fulfilled. With a growing community of clients and offices in North America, Ukraine, and the Philippines, our mission is to be the all-in-one software solution that propels businesses forward! Now we are looking for a QA engineering to our team.
About you:
We are a growing team of bright, ambitious individuals who are seeking like-minded candidates who can help us take our brand and user experience to the next level! We are looking for someone who can think outside of the box and isnβt afraid to push the envelope. The ideal candidate thrives in a fast-paced environment and has a strong understanding in testing processes and methods.
Qualifications & Skills
β’ 1 + years experience as QA engineer
β’ Experience in software Web testing
β’ Basic knowledge of HTML, CSS, SQL
β’ Good knowledge of browser dev tools
β’ Good knowledge of testing types and test design techniques
β’ Experience developing and maintaining test documentation
β’ Understanding of Agile approach
β’ Good understanding of the product development process
β’ At least intermediate+ or higher English level, both spoken and written
Would be a plus:
β’ Basic knowledge of JavaScript
Responsibilities:
β’ Testing Web application
β’ Creating and executing of Test-cases, preparing and work with Test Documentation
β’ Executing manual tests - Work with Dev/QA team through the entire lifecycle of product releases
β’ Work with issue tracking tools (Jira) and TestRail
β’ Participate in design and specification reviews, and use this information to design test plans and drive test development
We offer:
β’ Competitive compensation depending on skills and experience level
β’ Ability to learn new technological stacks, which help you to grow professionally and advance your career
β’ Interesting projects with attractive salary
β’ Friendly atmosphere
β’ Flexible schedule depends on projectβs needs
β’ Corporate English classes
β’ Medical insurance
β’ 15 working days of vacation
β’ 10 working days per year are allowed to be βno show daysβ due to personal reasons.
Location:
Ukraine : remote.
Our website:
https://www.wellnessliving.com/
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Β· 16 views Β· 0 applications Β· 3d
IT Security Engineer with experience in Warsaw to $3500
Hybrid Remote Β· Austria, Ukraine (Kyiv), Poland Β· Product Β· 5 years of experience Β· B2 - Upper IntermediateSOFTPROM VAD distrtibutor is looking for IT security engineer in Warsaw office. Requirements: β’ Experience in installation, administration and technical supporting of security solutions on windows and Linux β’ Experience on the position of...SOFTPROM VAD distrtibutor is looking for IT security engineer in Warsaw office.
Requirements:
β’ Experience in installation, administration and technical supporting of security solutions on windows and Linux
β’ Experience on the position of security/network engineer more than 2 years
β’ Experience in installation, administration and technical supporting of security solutions on windows and linux
β’ Knowledge of security technology Network Monitoring, Privileged Account Management, Endpoint Detection and Response
β’ Working with widespread information systems based on virtualization technology
β’ Strong presentation, business communication and interpersonal skills
β’ Strong knowledge of network technology
β’ Knowledge of English to reading technical documentation and higher
- Polish language C2
Desired skills:
β’ Experience in Unix-like environments
β’ Experience in installation, administration and supporting of SIEM solutions, SOAR, Attack Surface Management
β’ Deep understanding of networking
β’ Understanding of regular expressions
Responsibilities:
β’ Preparing and delivering customer presentations, demonstrations and webinars of the software
β’ PoC providing
β’ Delivering of technical courses
β’ Technical consulting
β’ Writing the project documentation
β’ Supporting of demo environment
Working conditions:
β’ 3 month probationary period
β’ Fix + bonuses
β’ B2B Contract with the Austrian company
β’ work from home office
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Β· 34 views Β· 10 applications Β· 3d
Product Owner
Hybrid Remote Β· Ukraine (Kyiv) Β· Product Β· 5 years of experience Β· B2 - Upper IntermediateWe are hiring a Product Owner for a large-scale energy project in its active delivery phase. The outcomes of this initiative will play a significant role in shaping the future of the Ukrainian energy sector. Dive into the details below, and letβs...We are hiring a Product Owner for a large-scale energy project in its active delivery phase.
The outcomes of this initiative will play a significant role in shaping the future of the Ukrainian energy sector.
Dive into the details below, and letβs create impactful solutions together!
Responsibilities:
Liaise with stakeholders and perform ongoing prioritization, publishing and refinement of the overall backlog in a project team and according to the project scope of deliverables;
Analysis and solution design with the team to transform scope into sprint backlogs;
Lead planning and the breakdown of the backlog into items, providing their definitions, acceptance criteria and estimates.
Collaboratively develop, present the functionality and collect feedback from end customers;
Report and escalate on the use of budget and expected due dates;
Document functional solutions designs and prepare delivery documentation.
Required skills:
5+ years of proven experience as a product owner working in IT;
Knowledge of Agile frameworks;
Strong organizational and leadership abilities;
Analytical thinking and problem-solving;
Requirements engineering;
Excellent soft skills;
Excellent command of both written and spoken English;
BSc/BA Bachelorβs Degree in Computer Science, Engineering or related for understanding of product solution architecture.
As a plus:
Previous experience with customer management, billing, and financial solutions;
Previous revenue management with one of the following industries β utility, telΡo.
Working with MaxBill you will get:
20 working days of annual leave per year, plus paid public holidays.
Sick/personal leave provision.
Compensation for overtime
Paid training, conferences, workshops, and certification courses, English classes.
A workplace mentoring program to learn from experienced.
The possibility of remote work and a flexible schedule.
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Β· 60 views Β· 20 applications Β· 1d
React Native developer
Full Remote Β· Worldwide Β· 2 years of experience Β· B2 - Upper IntermediateCode&Care β is a successful full-stack development company, which provides clients with high-quality development assistance worldwide. Now our team has a position for React Native Developer. Requirements: β’ 2+ years of commercial experience with React...Code&Care β is a successful full-stack development company, which provides clients with high-quality development assistance worldwide.
Now our team has a position for React Native Developer.
Requirements:
β’ 2+ years of commercial experience with React Native (0.7x+);
β’ Strong understanding of mobile app architecture and performance;
β’ Experience with TypeScript;
β’ Comfortable integrating with backend APIs;
β’ At least Upper Intermediate level of English;
β’ Experience with React and Node.js will be a plus;
β’ Experience with other JS frameworks will be a plus;
β’ Experience with banking/fintech apps or localization will be a plus.What the company offers:
β’ Constant and interesting work with foreign clients;
β’ Flexible working hours;
β’ Annual paid 30 days vacation and paid sick day;
β’ Medical insurance policy.
Responsibilities:
β’ Altering and improving ongoing projects;
β’ New products development;
β’ Code documentation.
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Β· 125 views Β· 28 applications Β· 22d
Strong junior Full Stack developer(React.js, Node.js)
Full Remote Β· Ukraine Β· 2 years of experience Β· B2 - Upper IntermediateRequirements: -2 years of industry work experience. -Full-stack experience designing and building scalable applications from end to end. -Excellent JavaScript skills and strong proficiency in React/Typescript. -Familiarity with the MERN stack (MongoDB,...Requirements:
-2 years of industry work experience.
-Full-stack experience designing and building scalable applications from end to end.
-Excellent JavaScript skills and strong proficiency in React/Typescript.
-Familiarity with the MERN stack (MongoDB, Express.JS, React.JS and Node.JS).
-1,5 years experience with React, Redux, GraphQL, NodeJs and ExpressJs.
-Familiarity building back-end API s using NodeJs and ExpressJs.
-Experience using RESTful APIs and basic authentication mechanisms.
-Ability to showcase past work via live web pages and Github/Gitlab/Bitbucket.β
-Upper-Intermediate English proficiency, with the ability to communicate technical issues and discuss project requirements effectively;
Working conditions:
-Competitive salary;
-Π aid leave and sick days;
-Paid gym membership and/or other facilities.
Responsibilities:
-Develop projects from scratch or existing ones;
-Grow and develop with the team;
-Improve your English;
-Enjoy with us on team buildings!
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Β· 307 views Β· 55 applications Β· 13d
Trainee React developer (unpaid internship)
Part-time Β· Full Remote Β· Ukraine Β· Product Β· A1 - BeginnerSpace Scutum is a leading company in the field of cybersecurity and antivirus software development. We invite students and graduates to intern with our company to provide them with a unique opportunity to gain practical experience in the innovative field...Space Scutum is a leading company in the field of cybersecurity and antivirus software development. We invite students and graduates to intern with our company to provide them with a unique opportunity to gain practical experience in the innovative field of cybersecurity. This is a social project for newcomers/students aimed at providing them with the opportunity to gain important practical experience, which will serve as a catalyst for their future career in the IT industry. Preference is given to students/trainees from Ukraine.
During the internship, you will work closely with our highly skilled team of specialists, participate in real projects, and learn cutting-edge technologies in the field of cybersecurity. We will provide you with the opportunity to apply your knowledge in practice, develop skills, and gain valuable experience that will be useful for your future career.
Upon completion of the internship, we have the opportunity to offer employment to the most talented interns or we are ready to provide recommendations for finding work in other companies. We believe that an internship at Space Scutum will be an excellent start to your career in the IT industry and help you achieve success in this dynamic and promising field.
Internship duration period - 6 month
Responsibilities:
Participate in the development of client applications using ReactJS.
Actively collaborate with the development team to discuss requirements and enhance projects.
Test and debug code to ensure a high level of product quality.
Learn and apply advanced practices in ReactJS development.
Requirements:
Experience with ReactJS (experience in the form of educational projects is acceptable).
Knowledge of basic web development principles, including HTML, CSS, and JavaScript.
Fundamental understanding of RESTful API principles.
Ability to work in a team and eagerness to learn.
Desire to grow in the field of web development.
Would be a Plus:
Experience with version control systems, such as Git.
Technical proficiency in the English language.
Experience with state management libraries, such as Redux.
Knowledge of the basics of responsive web development.
Join us and become a part of our team where you can unleash your potential, gain valuable experience, and contribute to ensuring user security.
If you are interested in this offer, please respond to this vacancy. Write about why you want to work with us. And what knowledge/skills do you have.
Thank you!
https://spacescutum.com/
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Β· 15 views Β· 0 applications Β· 23d
Mechanical Design Engineer
Hybrid Remote Β· Bulgaria, Ukraine (Kyiv, Odesa) Β· Product Β· 2 years of experience Β· B1 - IntermediateATN corporation, the US industry Leader in the Intelligent Sports and Profesional Optics with Headquarters in Miami, FL is currently looking for an experienced Mechanical Design Engineer to join our international team. Main responsibilities: ...ATN corporation, the US industry Leader in the Intelligent Sports and Profesional Optics with Headquarters in Miami, FL is currently looking for an experienced Mechanical Design Engineer to join our international team.
Main responsibilities:
Mechanical design of industrial products, device housing, precise mechanisms and units.
Main requirements:
Mechanical Engineering Degree or relevant;
Experience with Design and Development of complex electromechanical products;
Clear understanding of the specifics of mass production;
Experience with Geometric Dimensioning & Tolerance for plastic parts;
Knowledge of technological aspects of injection molding, CNC-machining;
Strong experience using CAD software: SolidWorks;
Technical English language skills.
We offer:
Work in well-organized team of professionals
Interesting and challenging tasks, opportunities for self-realization and career growth
Paid vacation / sick leave
Health Insurance
Comfortable working conditions, office in the city center in Odesa
Flexible working hours
Free consultations with corporate lawyer on any legal matter
Team buildings, snacks and fruits in the office in Odesa
Relocation bonus to Odesa or Sofia (Bulgaria)
If you are a good fit for this position, please send your CV in English along with your salary requirements.
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Β· 42 views Β· 7 applications Β· 20d
Video Editor (US-Based Marketing Agency)
Full Remote Β· Ukraine Β· 1 year of experience Β· B2 - Upper IntermediateRoadside Dental Marketing is an established marketing agency designing the BEST dental websites in the industry (weβve been around since before Google was a verb!) Weβre a group of self-professed nerds who LOVE identifying ways to help our clients succeed...Roadside Dental Marketing is an established marketing agency designing the BEST dental websites in the industry (weβve been around since before Google was a verb!)
Weβre a group of self-professed nerds who LOVE identifying ways to help our clients succeed online. Weβre seeking a remote Video Editor to add to our growing team!
We are a direct US-based employer. π
Our marketing team is looking for a candidate to complete video production tasks. Our ideal candidate for this role will also be motivated to learn new skills in the marketing and design field!
This is a full-time contractor position.
As a Video Editor, you will work closely with our Creative Director, design team, and marketing team to complete the following tasks:
- Design and edit videos for social media, blogs, and client websites.
- Create video content for digital marketing and social media.
- Give recommendations on enhancing video production deliverables.
- Edit and assemble raw footage into a cohesive and visually appealing narrative, both scripted and unscripted.
- Translate creative briefs, brand strategies, and business needs into high-impact, creative videos.
- Trim and arrange video clips, add transitions and effects to enhance the overall visual impact.
Required skills:
- Must display strong attention to detail.
- Creative ability with an understanding of visual composition and hierarchy.
- Ability to work independently with minimal direction.
- Ability to take suggestions and revise work with a positive attitude.
- Strong follow-through and time management skills.
- Experience with both long-form and short-form.
- Working knowledge of social media video editing (reels, TikTok)
- Must be a great team player with an enthusiastic attitude.
The ideal candidate will have experience cutting both short and long-form content.
- Solid knowledge of Adobe Premiere, Adobe After Effects, Adobe Photoshop, and DaVinci Resolve.
- Experience with editing music and sound, showing a strong understanding of the emotional power and structure of music.
- Excellent knowledge of color-correcting footage.
- You will be required to use your own computer for this position.
Weβre a fun, collaborative group and we like to see:
- A hard-working, problem-solving attitude coupled with an eagerness to learn
- Effective and clear verbal and written communication skills
- A marketing-minded approach to addressing client needs and finding solutions
- Understanding of web optimization, online marketing strategies, and social media trends
- Organization, timeliness, quality control, and professionalism
The following skills are preferred but not required:
- Studies in marketing are a plus!
- Any experience in the dental field? If so, we want to knowβ¦ itβs not required, but a definite plus!
Think you are the ideal candidate?
Benefits:
- Flexible Schedule
- Work Location: Fully Remote
Schedule:
Monday to Friday CST
Company's Facebook page:
https://www.facebook.com/roadsidedentalmktg/
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Β· 33 views Β· 11 applications Β· 3d
Middle Full Stack Developer (layout + PHP)
Full Remote Β· Ukraine Β· 2 years of experience Β· B1 - IntermediateRequirements: β’ Experience with JavaScript Good HTML & CSS knowledge Experience with PHP 2+ year Experience with Laravel framework Experience with one of databases (MySQL, MongoDB, etc.) Understanding of package management (composer, npm, yarn,...Requirements:
β’ Experience with JavaScript
- Good HTML & CSS knowledge
- Experience with PHP 2+ year
- Experience with Laravel framework
- Experience with one of databases (MySQL, MongoDB, etc.)
- Understanding of package management (composer, npm, yarn, etc.)
- Understanding of OOP and MVC
- English β Intermediate (write)
Will be plus:
β’ Experience tools (ES2015+, PHP8+, SASS, TypeScript, Babel, Webpack, etc.)
- VCS (Git, SVN, etc.)
We offer:
β’ Stable and competitive compensation with regular results-based review
- Opportunities for career growth and raising professional skills
- Dynamic environment with low level of bureaucracy
- Innovative projects with advanced technologies
- Flexible work schedules
- Your bookkeeping will be maintained by a professional accountant
- Compensation external English language trainings
Responsibilities:
β’ Develop new applications, features, services, and APIs using Laravel / HTML & CSS
- Keep up-to-date with new technologies, trends and best practices in web development
- Collaborate with team members to ensure the efficiency of internal processes
- Participate in technical discussions and code reviews, listen to arguments, and apply critical thinking
- Focus on quality and simplicity
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Β· 41 views Β· 13 applications Β· 20d
Lead Generation Manager
Full Remote Β· Worldwide Β· 0.5 years of experience Β· B2 - Upper IntermediateThe company is on the way to reaching bigger goals and extending the pool of clients, therefore we are expanding our Sales Crew. What we expect from you: β Excellent written English (Upper-Intermediate and higher); β Strong written communication...The company is on the way to reaching bigger goals and extending the pool of clients, therefore we are expanding our Sales Crew.
What we expect from you:
β Excellent written English (Upper-Intermediate and higher);
β Strong written communication skills;
β To be detail-oriented and have a strong sense of responsibility;
β Eagerness and capability to always stay in touch with clients and upper management;
β Efficient time-management skills and agility to manage multiple tasks in a fast-paced environment.
Will be an advantage:
β Experience in Sales processes;
β Tech savviness and a general understanding of the IT field;
β Experience in direct communication with foreign clients.
Responsibilities:
β Generate qualified leads;
β This position is fully remote and requires being online after regular working hours and on weekends.
β Work through & upgrade the company sales pipeline along with the Sales Team;
β Run initial negotiations with leads, identifying their needs and providing excellent communication;
β Collect statistical data and contacts for sales team expertise improvement and future endeavors.
What we guarantee from our side:
β Specific technical education and IT business models guidance run by our Sales Lead;
β Work with clients from all over the world. Gain experience in running negotiations, mailing in English;
β Competitive salary pegged to the USD;
β Opportunity to grow to Sales Manager;
β Flexible working hours;
β 15-days vacation leave annually;
β English classes compensation;
β Working in a friendly environment.
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Β· 60 views Β· 6 applications Β· 7d
RNG Customer Support Engineer (L1)
Full Remote Β· Poland, Romania, Bulgaria, Malta, Latvia Β· Product Β· 1 year of experience Β· B2 - Upper IntermediateAbout us: ARRISE sets the benchmark for service delivery and excellence in the iGaming industry. Playing a key role in the success of its clients, which include Pragmatic Play, a brand relied upon by the worldβs biggest online casinos for its...About us:
ARRISE sets the benchmark for service delivery and excellence in the iGaming industry. Playing a key role in the success of its clients, which include Pragmatic Play, a brand relied upon by the worldβs biggest online casinos for its cutting-edge products, ARRISE helps to deliver exceptional gaming experiences to millions of players worldwide.
Our global team of talented and driven professionals is shaping the future of iGaming. Headquartered in Gibraltar, we have offices spanning Canada, India, the Isle of Man, Latvia, Malta, Romania, Serbia, Bulgaria, and the UAE, and more exciting destinations on the horizon.
At ARRISE, we take pride in creating growth opportunities at all levels, constantly investing in our people while welcoming new colleagues and forging strategic partnerships that open new opportunities for success. To achieve this, we bet on ourselves. We know that success is a collective effort, and our team is driven by ambition, collaboration, and a shared commitment to grow and succeedβwhile embracing every step of the journey.
Be part of the future of iGaming with ARRISERS! See a job that excites you? Apply now, and our friendly recruitment team will connect with you soon. Your journey starts here!
RNG Customer Support Engineer is primarily responsible for providing excellent customer service and technical assistance to Operators and Account Managers. They analyze all incoming requests, perform basic troubleshooting, and provide solutions and responses to customers. The primary goal of the Customer Support Engineer is to ensure customer satisfaction. RNG Customer Support Engineer reports to the Support Shift Lead during the immediate shift and the Support Team Lead directly.
Primary responsibilities:
- Respond to customer inquiries and support requests promptly and professionally.
- Identify, troubleshoot, and resolve technical issues (within the scope of their knowledge and responsibilities) faced by Operators or their clients.
- Conduct analysis and analytics of the requested information.
- Report bugs, malfunctions, or any unpredictable behavior of the software.
- Provide step-by-step guidance and instructions to customers to resolve problems.
- Collaborate with cross-functional teams, such as account managers or technical support, to escalate and resolve complex issues.
- Document and track customer interactions, including issues, resolutions, and follow-up actions, using a ticketing system or CRM software.
- Help Support peers with day-to-day tasks and professional development by sharing knowledge.
- Improve and keep up-to-date knowledge about the product, current support workflows, and procedures.
RNG Customer Support Engineer also performs other duties as they deem necessary in the execution of their duties or duties as delegated by the Support Manager, Head of Support, or the Employer.
Proficiency requirements:
- Bachelor's degree (or equivalent work experience).
- Proven experience in customer service or related roles.
- Strong problem-solving and analytical skills.
- Excellent communication skills, both verbal and written, with the ability to explain technical concepts to non-technical individuals.
- Proficiency in using ticketing systems, CRM software, and other support tools.
- Knowledge of Microsoft 365 tools (MS Teams, Microsoft Word, SharePoint, etc.).
- Ability to work independently and as part of a team in a fast-paced environment.
- Strong time management and organizational skills with the ability to prioritize tasks effectively.
- Customer-oriented mindset with a focus on providing exceptional service and satisfaction.
- Multitasking. Customer Support Engineers should be able to handle multiple customer inquiries simultaneously or juggle various tasks. They should be able to multitask efficiently, prioritize tasks, and manage time effectively.
- Tech-savvy. They should be an advanced PC user, being able to easily learn to work with any new tool or technology by using common guidelines and knowledge bases.
- English level: Upper-Intermediate or higher.
- Ukrainian proficiency
Company offers:
- Fully remote work or work in a friendly team in a modern office.
- Unlimited coffee, snacks, and fruits.
- Health insurance.
- Free English language training.
- Gym membership.
- Real Agile.
- Competitive salary level.
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