Zionix

This role involves developing and managing relationships with streamers and affiliates, implementing effective marketing strategies, and optimizing affiliate performance. The ideal candidate will have a background in affiliate marketing, strong analytical skills, and a passion for the gaming industry.

We are looking for a leader who loves analysis and wants to build a team around himself!

Key points we are looking for:

- Experience in digital marketing ( various channels)

- Solid hard skills - setting up contextual advertising/targeting, doing remarketing with your own hands, setting up pixels and parsing audiences, etc.

- Ability to work with analytics, dashboards, excel/google tables

Skill in writing/packaging letters/push notifications/messages (headings, text, pictures)

- Confident ChatGPT user (you know how to speed up/improve your work x5)

- Experience in creating auto funnels for retention/acquisition purposes

- Experience in the online gambling niche (casino, betting)

What will be your responsibility:

- Create (package and configure) funnels in Customer.io (emails, push notifications, in-apps, etc.)

- Increase the conversion rate from one stage to the next (track/analyze cohorts, implement improvements, personalize communication, test hypotheses, A/B tests)

- Lots of freedom in analysis and hypothesis testing

We offer:

- Exciting career prospects in the fast-growing iGaming industry

- A strong environment of professionals that inspires

- Ability to work remotely from anywhere in the world

- Cash compensation when purchasing trainings and online courses

- Corporate online library for upgrading soft skills

- Competitive salary with the prospect of increasing it.

• Responsibilities:
  Establish and lead the anti-fraud department, including recruiting, training, and managing a team of fraud analysts.
• Develop and implement robust processes for reviewing player activity before payouts, ensuring compliance with established rules and policies.
• Set up and optimize tools and systems to detect, analyze, and prevent fraudulent activity.
• Collaborate with payment, compliance, and support teams to handle escalated cases and improve overall operational security.
• Monitor player behavior and trends to identify potential fraud patterns and adjust preventive measures accordingly.
• Define and track key performance indicators (KPIs) for the department to ensure efficiency and effectiveness.
• Conduct regular audits and reviews of processes to identify areas for improvement and implement best practices.
• Stay updated on industry trends, fraud tactics, and technological advancements to continuously enhance the department’s capabilities.
• Provide regular reports on department performance, fraud incidents, and implemented solutions to stakeholders.
• Establish and enforce clear rules and guidelines for payout approvals to minimize fraud risks.
   

Required Skills:

• Proven experience in building and managing anti-fraud teams, preferably in the iGaming.
• Deep understanding of fraud prevention tools, systems, and best practices.
• Analytical mindset with expertise in data analysis and pattern recognition to identify fraudulent activities.
• Experience in implementing anti-fraud measures tailored to payouts and player activity reviews.
• Knowledge of U.S. regulations and compliance requirements is an advantage.
  
  What We Offer:
• The opportunity to build a department from the ground up and shape its future.
• A collaborative and innovative work environment focused on growth and success.
• Competitive salary.

• The chance to make a significant impact on a high-profile project in a key market.

  
  
  
   

Основне завдання — повернення неактивних гравців (90+ днів без активності) та розвиток Low Dep гравців з потенціалом переходу у VIP-1 через активні дзвінки.

Вимоги:

• Основний інструмент — дзвінки (додатково: електронна пошта, чати, розсилки).
• Досвід роботи з клієнтами, бажано у сфері продажу чи активного утримання.
• Вміння вибудовувати довірчий контакт телефоном, ефективно працювати з запереченнями.
• Навичка мотивування гравців до повернення та збільшення активності.
• Аналітичне мислення: здатність виявляти потенційних VIP-гравців та адаптувати підхід під кожного клієнта.
• Проактивність, наполегливість, стресостійкість та чітка орієнтація на результат.
•  

Ключова мета — максимізувати повернення гравців та підвищити їхню активність через персональну взаємодію по телефону!

Пропонуємо:

• Роботу в динамічному середовищі;
• Віддалений формата роботи;
• Графік 5/2, з 10 до 18:00;
• Опалчувана відпустка та лікарняні.

Hi, we are looking for a professional for the position of media buyer who has experience working with sweepstakes/social casino/slots/games/ in the US market.

 

What you will be working with:

- Development and implementation of strategies from scratch (analysis of the current target audience, setting goals and KPIs, strategy development, full launch and adjustment, analysis and reporting)

- Optimization of advertising campaigns to achieve results (analysis of traffic, audience and channels)

- Work with advertising platforms (Facebook, Google and others), selection and testing of advertising creatives to improve results.

- Constant monitoring and analysis of competitors in social casino market.
 

What we expect from you:

- Successful cases of working with social casino in the US market.

- Deep understanding of the specifics of attracting high-quality traffic in this niche.

- The ability to optimize advertising costs, finding a balance between attracting leads and budget efficiency.

- Experience with advertising platforms and tools for analytics and traffic optimization.
 

We offer:

- Competitive salary and bonuses for results.

- Opportunity to work in a team with experts in their field.

- Development in a dynamic and interesting field with the support of professionals.

 

If you feel that you are ready to accept this challenge and you have the necessary experience, we are waiting for you in the ZIONIX team!

📌 Location: Fully Remote

🌍 Language Requirement:

✅ English (B1 or higher) – Mandatory
 

Key Responsibilities:

• Managing financial reporting for all group projects (P&L, Cash Flow, Balance Sheet).
• Consolidating data from various sources: payment systems, banks, internal platform reports, and marketing expenses.
• Ensuring the accuracy of financial data, working with multiple currencies and PSPs.
• Preparing regular financial reports for management (weekly, monthly).
• Analyzing financial flows and project profitability.
• Automating and optimizing financial processes (working with dashboards, BI systems).
• Participating in planning and budgeting.
•  

Requirements:

✔ Experience: 3+ years in financial analysis, management accounting, or related fields.
✔ Financial Expertise: Strong knowledge of P&L, Cash Flow, Balance Sheet, and budgeting.
✔ Analytical Skills: Experience handling and interpreting large volumes of financial data.
✔ Tech-Savvy:

• Proficiency in Excel (Pivot Tables, VLOOKUP, data analysis), Google Sheets, Power BI.

• Experience with CRM systems and financial management tools.
  ✔ Knowledge of payment processing (PSPs) and currency operations.
  ✔ Self-motivation & responsibility: Ability to work independently and make data-driven decisions.

   

Working Hours & Expectations:

• Flexible schedule, but availability during core business hours is required.
• Monthly reporting and financial control deadlines must be met.

Leave & Holidays:

📆 Annual Leave: 21 days of paid vacation (after 6 months).
🏥 Medical Leave: 2 days per year (more with a valid medical certificate).

If you have a strong background in financial management and want to make a real impact on business decisions, we’d love to have you on our team! 🚀

A fast-growing international iGaming product company (20x growth in one year) is looking for an HR Assistant to support key HR processes and enhance the employee experience.

Responsibilities:

• Manage the full onboarding and offboarding cycle (documentation, coordination, welcome procedures);
• Organize and conduct 1-to-1 meetings with employees;
• Collaborate with internal departments on HR-related matters;
• Maintain and update the employee database in HR systems.

Requirements:

• 1 to 3 years of experience as an HR Assistant;
• Excellent communication skills and people-oriented mindset;

• English level Intermediate or higher.

   

Nice to have:

➕ Experience working in a company with 150+ employees

➕ Advanced proficiency in Notion

What we offer:

• We offer a competitive salary that matches your skills and experience;
• Work from anywhere and keep a good work-life balance;
• Paid vacation and sick leave;
• Work with a supportive and creative team.

As a Product Manager at Zionix, you'll lead product development from start to finish. Your job is to plan, execute, and deliver projects on time and within budget. You'll work closely with teams to meet goals and exceed expectations.

Responsibilities:

• Develop and implement a product strategy aligned with the company’s business goals and tailored to the Malaysian and Indonesian markets.
• Analyze industry trends and competitors to ensure the product remains competitive in the iGaming sector.
• Create and manage the product roadmap, prioritizing features and functionality based on market needs.
• Manage the full product lifecycle, from concept to launch and ongoing optimization.
• Ensure effective communication and collaboration with the development team.
• Monitor key performance indicators (Retention, Conversion, LTV) and implement optimization strategies to improve results.
• Ensure proper localization of the product, including content, UX/UI, payment methods, deposit and withdrawal limits.
   

Required Skills:

• Minimum 2 years of experience in the iGaming industry, preferably in Southeast Asian markets.
• Proven experience in managing product roadmaps and leading cross-functional teams.
• Experience in launching and scaling products in different GEOs, adapting to local regulations and market specifics.
• Proficient in project management tools such as Jira, Trello, Asana.
• Deep understanding of software development processes and ability to properly structure and document requirements.
• Knowledge of various product development methodologies and experience in managing product roadmaps.
• Ability to gather and analyze requirements from clients, including technical implementation.
• Ability to conduct competitor and market analysis, research user needs, and form product strategy.
• Excellent communication skills and ability to work effectively in a team.
• Understanding of hypothesis testing and theories.
   

Nice to have:

• Technical background with understanding and/or hands-on experience in software development and web technologies.
• Familiarity with other project management methodologies.

• Knowledge of the iGaming industry.

   

What we offer:

• We offer a competitive salary that matches your skills and experience.
• Work from anywhere and keep a good work-life balance.
• We offer courses and training compensation to keep your skills sharp.
• Work with a supportive and creative team.

Join the team that launches new projects and shapes the future of the iGaming industry.

Requirements:

• At least 1 year of experience in a call center or similar position or in sales (required);
• A computer or laptop with Internet access and a USB headset;
• Ability to work with a PC;
• High level of communication, politeness and patience.

Language Requirement:

• English (B2 or higher) – Mandatory
• Malay – Mandatory
• Mandarin – Advantageous

Key Responsibilities:

1. Outbound Calls:

• Work with a provided customer database (no cold calling).
• Meet and exceed KPI targets (retention, sales, surveys, promotions, etc.).
• Engage with customers via phone and email, demonstrating excellent communication and sales skills.
• Perform additional tasks as required, including email support.

2. Reporting:

• Submit shift reports within 2 hours after completing a shift.
• Ensure accuracy and compliance with company reporting guidelines.

3. Data Management:

• Efficiently collect and manage user information.
• Process requests from other departments as needed.

What we offer:

• Stable competitive salary (rate + KPI);
• Paid training;
• Remote work format;
• Paid vacation and sick leave.

Приєднуйтесь до команди, яка запускає нові проекти та формує майбутнє індустрії iGaming.

Наш ідеальний кандидат:

• Досвід роботи в кол-центрі або аналогічній позиції або у сфері продажу;
• Наявність комп’ютера або ноутбука з доступом до Інтернету та наявність USB-гарнітури;
• Вміння працювати із ПК;
• Високий рівень комунікації, ввічливості та терпіння;
• Грамотна мова.

Обов’язки:

• Взаємодія з користувачами по телефону та електронною поштою, демонструючи відмінні навички продажу з різними базами (утримання, продаж, опитування, акції тощо). Холодні дзвінки відсутні;
• Ознайомлення користувачів з продуктами компанії, їх характеристиками, актуальними акціями та пропозиціями;
• Надання допомоги у вирішенні питань клієнтів у разі їх виникнення, комунікація з іншими підрозділами компанії;
• Підвищення рівня лояльності та якості клієнтського сервісу через особистий підхід у комунікації;
• Дотримання скриптів компанії;
• Виявлення потреб клієнтів та уточнення інформації;

Ми пропонуємо:

• Cтабільну конкурентну заробітну плату (ставка + KPI);
• Оплачуване навчання;
• Віддалений формат роботи;
• Графік роботи 5/2 (09:00−18:00);
• Оплачувана відпустка та лікарняні.

Приєднуйтесь до команди, яка запускає нові проекти та формує майбутнє індустрії iGaming.

Наш ідеальний кандидат:

• Досвід роботи в кол-центрі або аналогічній позиції або у сфері продажу від 1 року (обов'язково);
• Наявність комп’ютера або ноутбука з доступом до Інтернету та наявність USB-гарнітури;
• Вміння працювати із ПК;
• Високий рівень комунікації, ввічливості та терпіння;
• Грамотна мова.

Обов’язки:

• Взаємодія з користувачами по телефону та електронною поштою, демонструючи відмінні навички продажу з різними базами (утримання, продаж, опитування, акції тощо). Холодні дзвінки відсутні;
• Ознайомлення користувачів з продуктами компанії, їх характеристиками, актуальними акціями та пропозиціями;
• Надання допомоги у вирішенні питань клієнтів у разі їх виникнення, комунікація з іншими підрозділами компанії;
• Підвищення рівня лояльності та якості клієнтського сервісу через особистий підхід у комунікації;
• Дотримання скриптів компанії;
• Виявлення потреб клієнтів та уточнення інформації;

Ми пропонуємо:

• Cтабільну конкурентну заробітну плату (ставка + KPI);
• Оплачуване навчання;
• Віддалений формат роботи;
• Графік роботи 5/2 (10:00−19:00);
• Оплачувана відпустка та лікарняні.

📌 Location: Fully Remote (Work from Home)

🌍 Language Requirement:

✅ English (B2 or higher) – Mandatory

✅ Malay – Mandatory

➕ Mandarin – Advantageous

Key Responsibilities:

1. Team Management & Performance Optimization:

• Supervise and lead a team of call center operators, ensuring high performance and efficiency.
• Monitor daily team activities, providing real-time feedback and coaching.
• Set and track individual and team KPIs (retention, sales, conversion rates, etc.).
• Conduct regular performance reviews and implement improvement plans when necessary.
• Handle conflict resolution and ensure a positive and productive work environment.

2. Sales & Retention Strategy Execution:

• Implement and optimize call scripts, objection-handling techniques, and sales tactics.
• Collaborate with management to develop strategies for increasing conversion and retention rates.
• Analyze customer feedback and market trends to refine sales approaches.
• Ensure alignment with company objectives and policies.

3. Software & Database Management:

• Work with dialer software (e.g., VICIdial, GoAutoDial, Five9, or similar) to optimize call processes.
• Manage and maintain call center databases, ensuring accurate data segmentation and lead distribution.
• Search for and evaluate telephony providers to improve call quality and connection rates.
• Oversee CRM system updates and ensure proper data logging for sales and retention tracking.
• Work with Excel or similar tools (Google Sheets, Power BI) for data analysis, reporting, and KPI tracking.
• Coordinate with IT and Operations teams to troubleshoot technical issues and optimize workflows.

4. Reporting & Data Management:

• Prepare detailed team performance reports and submit them within designated timeframes.
• Monitor call analytics and provide insights on efficiency, productivity, and sales trends.
• Use Excel (pivot tables, VLOOKUP, data visualization) or Google Sheets for tracking KPIs and evaluating team performance.
• Ensure accurate documentation of customer interactions and operator activities.

5. Training & Development:

• Conduct initial training for new hires and provide continuous coaching for existing team members.
• Develop training materials and best practice guides for sales and retention strategies.
• Ensure agents maintain a high level of product knowledge and customer engagement skills.

6. Scheduling & Operational Oversight:

• Manage shift scheduling, ensuring proper coverage based on call center needs.
• Approve or adjust operator schedules while maintaining operational efficiency.
• Ensure compliance with work policies, including attendance, shift adherence, and reporting standards.

Requirements:

✔ Experience: At least 1-2 years in a leadership role within a call center (sales/retention preferred).

✔ Sales & Retention Expertise: Strong knowledge of sales tactics, customer engagement, and retention techniques.

✔ Communication Skills: Ability to provide clear, constructive feedback and motivate the team.

✔ Analytical Skills: Experience in tracking KPIs, analyzing reports, and implementing performance improvement strategies.

✔ Tech-Savvy:

• Experience with call center software (e.g., VICIdial, GoAutoDial, Five9, or similar).
• Strong understanding of telephony systems and ability to evaluate different providers.
• Proficiency in Excel (pivot tables, formulas, data analysis), Google Sheets, or Power BI for reporting and analysis.
• Experience with CRM systems and database management. ✔ Language: Fluency in English (B2+ mandatory), Malay (mandatory), Mandarin (preferred). ✔ Remote Work Capability: Ability to lead a remote team effectively, ensuring accountability and performance.

Working Hours & Breaks:

• Shift Duration: 9 hours.
• Breaks: 1 hour.

Salary & Benefits:

Compensation Package:

• Basic Salary: RM 4000–6000 per month (depending on experience and KPI performance).
• Bonuses: Performance-based monthly incentives.
• Payment Dates:
  • Base salary on the 10th of each month.
  • Bonuses/commissions on the 20th.
  • If payday falls on a public holiday/weekend, payment is processed on the next working day.

Leave & Holidays:

Annual Leave:

• 21 days of paid leave (eligibility after 6 months).
• Leave must be used within the calendar year.

Medical Leave:

• 2 days per year.
• Sick leave of more than 2 days requires a medical certificate.

📌 Location: Fully Remote (work from home)

🌍 Language Requirement:

✅ English (B2 or higher) – Mandatory

✅ Malay – Mandatory

➕ Mandarin – Advantageous

Key Responsibilities:

1. Outbound Calls:

• Work with a provided customer database (no cold calling).
• Meet and exceed KPI targets (retention, sales, surveys, promotions, etc.).
• Engage with customers via phone and email, demonstrating excellent communication and sales skills.
• Perform additional tasks as required, including email support.

2. Reporting:

• Submit shift reports within 2 hours after completing a shift.
• Ensure accuracy and compliance with company reporting guidelines.

3. Data Management:

• Efficiently collect and manage user information.
• Process requests from other departments as needed.

Performance Metrics:

During Probation (First 3 Months):

• Quality Score: Minimum 70%.
• Successful Calls per Shift: 80.
• Call Efficiency (Success Rate): Minimum 35%.

After Probation:

• Quality Score: Minimum 75%.
• Successful Calls per Shift: 100.
• Call Efficiency (Success Rate): Minimum 40%.

Working Hours & Breaks:

• Shift Duration: 8–9 hours (rotational shifts).
• Off Days: Rotational (at least one weekend shift required).
• Lunch Break: 1 hour (not allowed within the first 2 hours and last hour of a shift).
• Schedule Adjustments: Must be approved in advance by the Team Lead.

Salary & Benefits:

During Probation:

• Basic Salary: RM 2000 per month.

After Probation (upon meeting KPI targets):

• Basic Salary + Bonuses: RM 3000+ per month (depending on experience and KPI performance).
• Payment Dates:
  • Base salary on the 10th of each month.
  • Bonuses/commissions on the 20th.
  • If a payday falls on a public holiday/weekend, payment will be made on the next working day.

Penalties & Disciplinary Rules:

• Unauthorized absence from a shift may result in disciplinary action.
• Three instances of no-shows can lead to contract termination.
• Failure to follow company policies may result in penalties as per company regulations.
• All call center policies are documented and must be read by employees.

Leave & Holidays:

Annual Leave:

• 14 days of paid leave (eligibility after 6 months).
• Leave must be used within the calendar year.

Medical & Casual Leave:

• 5 days per year.
• Sick leave of more than 2 days requires a medical certificate.