What's Up Partners

Whats Up Partners is a product company operating brands in Tier-1 markets, founded in 2023. We have several brands in the iGaming niche, which we are actively developing and never stop improving.

We are currently looking for a proactive, communicative specialist with a desire to develop and grow for the position of VIP Manager / Account Manager.
 

Your Mission

As a VIP Manager, you’ll be the go-to person for our most valued players — building strong personal connections, ensuring a best-in-class experience, and driving long-term loyalty. You’ll combine top-tier customer service with data-driven insights to create tailored journeys that maximize retention, lifetime value, and overall player satisfaction.
 

 🔸 Your tasks will be:

• build and maintain strong personal relationships with VIP players via phone, chat, email, and messengers (Telegram/WhatsApp);
• create and manage personalized VIP journeys, from onboarding to retention and growth;
• use predictive analytics to identify key triggers (churn, win/loss patterns, LTV growth) and act proactively;
• design and manage exclusive bonus schemes, promotions, and tailored offers — always focusing on ROI;
• provide concierge-level support for VIP clients, ensuring quick resolutions and premium service;
• collaborate with internal teams (Marketing, Product, Payments) to deliver the best possible VIP experience;
• contribute to retention strategies and loyalty policies that keep players engaged;
• report on VIP performance, KPIs, and ROI while identifying new growth opportunities.
   

🔸 You are definitely right for us if you have:

• 1+ years of experience in the iGaming niche as an Account Manager or VIP Manager;
• deep understanding of player motivation, customer retention strategies, and KPIs in the iGaming niche;
• C1 level of English;
• Experience with CRM systems and communication platforms (e.g., Telegram, WhatsApp, email, LiveChat, Zendesk);
• Excellent communication skills, emotional intelligence, and a proactive approach;
• Ability to balance player satisfaction and business profitability.
   

🔸 Will be a plus:

• knowledge of additional languages, such as German or Greek, is a big plus;
• experience working with high-value players (€5k+);
• ability to work with Tableau or similar systems such as SuperSet.
   

🚀 What we offer:

• direct access to VIP players and advanced business analytics tools;
• working days: Wednesday through Sunday inclusive, Monday and Tuesday are days off (negotiable). Working hours: 2:00 p.m. to 11:00 p.m.;
• the opportunity to make reservations in Ukraine;
• competitive salary + performance-based bonuses (related to customer retention, LTV, and NGR);
• professional and career growth — you will work for a company that supports initiative, invests in development, and encourages growth within the team;
• interesting tasks that require creative thinking and non-standard solutions;
• a strong, respectful, and friendly team that values results and humanity;
• training and development: the opportunity to attend courses, trainings, and specialized events at the company's expense;
• paid sick leave and vacation.

🕵‍♀️ What's Up Partners is looking for a proactive Retention Manager to join our team and strengthen the product.

About you:
• 3+ years of experience in end-to-end CRM campaign management and ownership;
• strong experience with no-code CRM platforms, Customer.io is a must;
• upper-Intermediate English or higher (spoken and written);
• 1+ year of hands-on experience in the iGaming industry.

Key competencies:
• high attention to detail and accuracy in reporting and campaign setup;
• strong analytical skills and data-driven decision-making;
• ability to work in a fast-paced, dynamic environment with changing priorities;
• deep interest in customer behavior and improving the user journey;
• creative and performance-oriented approach to optimization.

Responsibilities:
• build and launch CRM campaigns using automation tools, track performance and optimize results;
• collaborate closely with product and acquisition teams;
• manage promos and activities on the platform, own retention and churn metrics;
• create email flows, SMS, pop-ups and in-app notifications, including copywriting;
• manage reporting, identify needs for new CRM features and optimize existing workflows;
• stay up to date with CRM trends and tools, with a focus on Tier 1 markets;
• ensure high quality and consistency of daily CRM campaign execution;
• process and prioritize internal requests, support feature validation and implementation.

Nice to have:
• experience with Optimove or Smartico.

🚀 What we offer:
• professional and career growth — you will work in a company that supports initiative, invests in development, and encourages growth within the team.
• interesting tasks that require creative thinking and non-standard solutions.
• strong, respected, and supportive team that values results and humanity;
•training and development: the opportunity to attend courses, training sessions, and specialized events at the company's expense;
• flexible work schedule and the possibility of remote work;
• paid sick days and vacation.

Кого ми шукаємо:

Шукаємо не просто виконавця — шукаємо людину, яка хоче рости, впливати та робити круті проєкти разом із нами.

Ти любиш порядок, кайфуєш від координації процесів, швидко навчаєшся та не боїшся брати ініціативу? Тоді ця роль — саме для тебе.

Що ти робитимеш:
• планувати та супроводжувати проєкти від старту до результату;
• координувати кросфункціональні команди та комунікацію між ними;
• організовувати мітинги, фіксувати домовленості та переводити їх у задачі;
• контролювати прогрес, дедлайни, ризики та пріоритети;
• покращувати процеси та пропонувати практичні рішення;
• занурюватися у продукт і працювати над його розвитком разом із командою.

Наші очікування:
• 1,5–2+ роки досвіду на позиції Project / Operations Manager;
• впевнена робота з Jira / Asana / Trello / Notion;
• вміння структурувати інформацію та вести документацію;
• досвід роботи з Google Sheets / Excel;
• розуміння процесів розробки, дизайну та QA;
• англійська — Intermediate+.

Soft skills:
• самостійність і відповідальність за результат;
• проактивність і орієнтація на рішення;
• гнучкість у роботі з пріоритетами;
• сильні комунікаційні навички;
• уважність до деталей та організованість.

Ми пропонуємо:
• гнучкий графік та 1 день на тиждень remote;
• сучасний офіс і комфортні умови роботи;
• оплачувані sick leave та відпустку;
• мінімум бюрократії та мікроменеджменту;
• реальний вплив на процеси та продукт;
• професійне зростання в сильній команді.

Якщо ти хочеш реального впливу, швидкого розвитку й команди, яка працює з драйвом — саме час діяти.
Приєднуйся, і давай створювати круті проєкти разом! 🚀