Waites

Waites is a 10-year-old international Industrial IoT company whose products are trusted by leading global industrial companies to monitor equipment, prevent failures, and optimize operations.

We are entering a critical growth phase, transitioning from founder-led execution to a scalable product organization. We are looking for Product Operations Manager to bring order to processes across our products, coordinate multiple product teams, and lead

Role Overview

We are looking for a Product Operations Manager to help establish efficient processes across product teams, improve delivery predictability, and ensure transparent coordination between product, engineering, and business stakeholders.

This role sits at the intersection of product management, operations, and execution excellence.

Responsibilities

Product Operations
• Establish and maintain effective collaboration processes across product teams
• Support a structured delivery pipeline across hardware and software products
• Optimize workflows between product, engineering, and operations teams
• Reduce operational friction and improve cross-team efficiency

Process & Performance
• Implement and maintain OKRs and performance KPIs
• Track delivery performance and execution health
• Support roadmap execution processes
• Standardize product documentation and operational workflows

Cross-Team Coordination
• Coordinate collaboration across multiple product streams
• Support Product Managers with planning and prioritization
• Align stakeholder expectations across teams
• Facilitate structured decision-making processes

Product Support
• Participate in discovery activities for new initiatives
• Support launches of new products and pilot programs
• Assist go-to-market execution from an operational perspective

Requirements
• 2+ years of experience in Product Operations, Product Management, or Operations roles
• Experience working with B2B or enterprise products
• Strong organizational and systems-thinking skills
• Data-driven mindset
• Experience working with cross-functional teams
• Upper-Intermediate English or higher

 Nice to Have
• Experience in IoT or industrial domains
• Startup or scale-up environment experience
• Exposure to hardware + software products
• Experience building internal processes and frameworks

What Success Looks Like
• Predictable delivery cadence across teams
• Improved transparency in roadmap execution
• Reduced coordination overhead
• Faster launch of new product initiatives

Why Join Waites
• Opportunity to work with global industrial clients
• Direct impact on scaling a product organization
• Cross-functional ownership and collaboration
• Remote-first culture
 

Waites is a 10-year-old international Industrial IoT company whose products are trusted by leading global industrial companies to monitor equipment, prevent failures, and optimize operations.

We are entering a critical growth phase, transitioning from founder-led execution to a scalable product organization. We are looking for a Head of Product & Operations to bring order to processes across our products, coordinate multiple product teams, and lead

This role blends operations leadership with product ownership:
• Establish efficient, transparent processes across teams and product lines.
• Align existing products and ensure seamless cross-product collaboration.
• Identify opportunities and lead the development of a new product initiative for enterprise clients.

You will be a key driver of Waites’ transformation and growth, shaping both organizational processes and product innovation.

Responsibilities

Operations & Execution
• Implement transparent and efficient processes across products, teams, and managers.
• Set up a predictable delivery pipeline across hardware, software, 
• Introduce and manage KPIs and OKRs to track team performance.
• Optimize cross-functional collaboration and decision-making.
• Reduce operational friction and improve coordination across product lines.

Product Innovation & Expansion
• Identify, validate, and prioritize new product opportunities.
• Lead discovery and early-stage product development from idea to prototype.
• Collaborate with existing PMs to ensure roadmap alignment and prioritization.
• Define go-to-market strategy for new product initiatives.

Strategy & Leadership
• Translate business strategy into operational and product execution models.
• Work with international teams and the founder to scale products globally.
• Foster a culture of ownership, accountability, and high performance

Requirements

Must have
• 5+ years in Product Management, Operations, or Leadership roles.
• Experience building processes in complex product organizations.
• Experience with B2B and enterprise products.
• Strong analytical and systems thinking; data-driven decision-making.
• Experience coordinating hardware + software 
• Fluent English (daily international communication).

Nice to have
• IoT or industrial domain experience.
• Experience launching new products within an existing company.
• Experience in scale-up companies or transitioning from founder-led operations.