UnderDefense

Relationship Manager
 

Who We Are

UnderDefense was founded to make Cybersecurity simple and available for every organization, enable compliance and eliminate cyberattack risks with true 24x7 Security Assurance. Our combination of self-service, cloud-native technology, super-effective processes, and expertise is preventing breaches every day. We are completely changing the way security is delivered and setting a new standard for security. If our mission resonates with you, let's talk!
 

About the role

As a Relationship Manager, your primary focus will be on cultivating relationships with both new and existing clients across the Ukrainian market. In this role, you'll have the opportunity to shape and execute strategies that drive business growth for our clients in the realm of cybersecurity. You'll be at the forefront of defending organizations against security threats, taking pride in solving critical challenges and supporting their IT strategies.

We value continuous learning and personal development. As our Relationship Manager, you'll be encouraged to stay up-to-date with the latest security threats, solutions, security tools, and network technologies. Your dedication to expanding your knowledge will only enhance your ability to deliver exceptional results to our clients.

At our company, collaboration is key. You'll work closely with all internal departments, fostering a cohesive team atmosphere, and benefiting from the collective expertise of our talented professionals.

Requirements

• Experience working with large corporate or enterprise clients in an Account Manager or Relationship Manager role.
• Experience working cross-functionally with an account team, providing account management and support to assigned projects and service teams.
• Proven track record of customer retention and upsells.
• Skilled in conducting discovery calls and demos that effectively diagnose prospects' pains and problems.
• Proven ability to lead all aspects of a technology sales cycle, including prospecting, qualifying, developing, and winning net-new territories and accounts.
• Proven skills in forecasting, pipeline development, reporting, and key performance metric development.

Responsibilities

• Understanding customer business goals and providing security solutions that align with their requirements.
• Developing strong customer relationships and gaining insights into customer initiatives, key decision-makers, and business processes to effectively communicate how our products/services contribute to their overall goals.
• Identifying and escalating at-risk customer situations to ensure timely resolution and customer satisfaction.
• Proactively achieving sales and revenue targets by maintaining existing customer revenue and introducing new services from our product/solution portfolio.
• Conducting bill reviews when needed to ensure customer understanding of invoicing.
• Exceeding assigned quotas through exceptional relationship building and top-tier customer service.
• Prospecting for new business and expanding our customer network through referrals and effective collaboration with marketing and account teams.
• Closing new accounts and cross-selling additional products and solutions to existing assigned accounts.

• Leveraging cross-functional resources, including Sales Development Reps, Account Managers, Marketing, Delivery teams, to achieve success.

   

What's in it for you

• Outstanding Sales team; work in a global IT/Cybersecurity company, a pure Ukrainian Startup success story
• Competitive base compensation
• Funny celebrations, team outings, and unforgettable corporate events
• Compensation for sick leaves and regular vacations
• Remote work & flexible working schedule
• Internal medical coverage
• Regular education and self-development on internal courses and seminars, direct access to CEO
• Attending sales conferences, training, R&D, networking events, etc.

Lviv 

UnderDefense is a cutting-edge technology company dedicated to revolutionizing the CyberSecurity industry. We are committed to developing innovative solutions that enhance security and protect business.

As the HR at UnderDefense, you will play a pivotal role in shaping our company culture and driving our growth. You will be responsible for overseeing all aspects of human resources, including employee relations, performance management, and organizational development. You will partner with the CEO to scale the company by building a team of inspired, motivated and skilled professionals.

What you can do for us:

• Act as a trusted advisor for leadership team and managers on people-related decisions.
• Identify organizational, team and retention risks before they become business problems.
• Drive employee retention initiatives focused on top performers and critical talent.
• Lead difficult conversations, conflict resolution and performance management cases.
• Partner with managers to address low performance and support organizational changes.
• Build a culture of accountability, ownership and high performance.
• Challenge managers and employees when needed to protect business interests and long-term company success.
• Analyze employee feedback, engagement and turnover trends, turning insights into actionable recommendations.
• Support organizational scaling, restructuring and change management initiatives.
• Develop practical HR processes that help the business move faster, not create bureaucracy.
• Own and continuously improve employee lifecycle processes from onboarding to offboarding.
• Conduct onboarding and exit interviews, identify patterns and provide recommendations to leadership.

Qualifications:

• Proven experience handling employee relations, conflict resolution and performance management cases.
• Experience working in a fast-paced, high-growth environment.
• Strong business mindset and ability to balance employee needs with company objectives.
• Experience working directly with founders, executives or senior leadership teams.
• Experience with a variety of HR functions, including  employee relations, compensation and benefits, performance management, training and development.
• Strong business acumen and the ability to understand and align HR strategies with business objectives.
• High resilience and emotional maturity

About other benefits:

• Competitive compensation package with opportunities for career advancement.
• Innovative and dynamic work environment focused on product development.
• Remote/Flexible working hours to accommodate personal commitments.
• Opportunities for global collaboration with teams around the world.
• Paid time off including vacation and sick leave.
• Reimbursement for professional development activities such as conferences and certifications.
• Health and wellness benefits including internal medical insurance.
• Social events and team-building activities to foster a positive work culture.
• Minimal bureaucracy to ensure efficiency and productivity.

At UnderDefense, content is growth channel.

We build cybersecurity solutions (the MAXI AI) for mid-market and enterprise companies in the US and EU. Our buyers are security leaders and practitioners who have zero tolerance for fluff and “marketing speak.”

We are looking for a Content Creator who can understand complex topics, transform existing content into multiple high-performing formats, and distribute it across key channels.
 

Requirements:

• 2+ years of hands-on experience in content creation / content marketing / SMM in B2B SaaS or IT environment
• Proven ability to work with different content formats (LinkedIn, Medium, Reddit, short-form content, etc)
• Experience in repurposing long-form content (articles, reports) into multiple formats
• Strong practical experience with AI tools (Claude / ChatGPT) for content generation, adaptation, and scaling
• Fluent written English with the ability to structure ideas clearly and adapt messaging for different audiences
• Understanding of content performance basics (engagement, reach, content effectiveness)
• Experience working with experts and extracting insights to convert them into clear, structured content
   

Responsibilities:

• Transform in-depth guides, reports (PDFs), and blog articles into multiple content formats across channels (LinkedIn posts, Medium articles, Reddit threads, short-form content, etc)
• Repurpose long-form content into 5–10 content units with different angles, formats, and hooks
• Adapt content tone, structure, and messaging depending on platform and audience
• Produce short-form educational content based on existing materials (product insights, security topics, industry trends)
• Create engaging content formats including posts, threads, and carousels
• Collaborate closely with marketing, SMM, and internal experts to extract key ideas and convert them into platform-ready content
• Actively use AI tools (primarily Claude) to generate, refine, and scale content production
• Ensure content quality and avoid generic, low-value AI-generated output
• Distribute content across key channels (LinkedIn, Medium, Reddit) ensuring consistency and relevance
• Continuously test content formats and improve performance based on engagement and feedback
• Apply basic SEO and content structuring principles where relevant