Synergetica

We are looking for a Beta Community Support Engineer to join our big and skilled team, working on a big navigation system. The navigational app works on smartphones and tablets, letting people outsmart traffic, communicate, share trips, etc.

The Beta community includes several thousand volunteers worldwide who participate in various testing phases of the product and aid in improving product quality. The main responsibilities include daily management and communication with the Beta Community — monitoring Beta feedback, bug reports, and suggestions and ensuring questions have a response.

REQUIREMENTS

• Location in Warsaw
• 2+ year in L2 Technical Support or 1+ year in manual QA
• Familiarity with bug-tracking systems and test management tools
• Task-oriented — able to deliver quickly on tight schedules and deadlines, and must be able to adapt to frequent changes in requirements
• High-level English speaker — be able to write and communicate verbally in proficient English, using technical and testing-related terminology

• Experience in software QA methodologies and practices with emphasis on the Mobile world (Android and iOS)
  
  NICE TO HAVE 

   

• Experience utilizing log files to debug and analyze issues
• Experience in operating test tools and analyzing test data
• Good understanding of Client-Server architecture

RESPONSIBILITIES

• Monitoring and debugging Beta community bug reports, suggestions, and forum posts
• Releasing Beta-staged versions to the community via Centercode
• Identifying important and critical issues to track and report about to internal teams

WE OFFER

• A great international team of professionals (Kyiv, Tel Aviv, New York);
• Competitive compensation depending on your experience and skills;
• Work with cutting-edge technologies;
• Medical Insurance;
• English courses with a native speaker;
• International business trips;
• Comfortable office in the heart of Kyiv;
• Remote work during the quarantine.

The product we are working on is one of TOP-3 navigation systems, complex web services, and other solutions related to it. The web and mobile apps handle information at a massive scale and extend well beyond the search, giving people and companies a lot of new, useful options.

This role focuses on executing critical migration projects within the backend infrastructure of the project. The Backend Infrastructure team is undertaking several large-scale migrations to modernize its systems, improve reliability, and reduce maintenance overhead. This TVC position will be instrumental in performing the hands-on work required for these migrations, working closely with the infrastructure team and other Backend teams.
 

Responsibilities:
 

• Execute Migrations: Actively participate in and drive the execution of large-scale code and system migrations across various backend services. Some examples include:
  • migrating event processing systems from custom infrastructure to managed infrastructure solutions;
  • Transitioning services from custom OpenCensus metrics collection to OpenTelemetry;
  • migrating custom metrics to standard OpenTelemetry metrics.
• Code Modification and Updates: Update and refactor existing codebases (primarily Java) to align with new libraries, platforms, and infrastructure.
• Testing: Work with the Infrastructure team to create a testing plan for migrations to ensure that changes do not break running services and execute the test plans.
• Collaboration: Work closely with the Backend Infrastructure team and other software engineers to understand migration requirements, plan execution strategies, and ensure smooth transitions with minimal disruption.
• Problem Solving: Investigate, debug, and resolve technical issues and complexities encountered during the migration processes.
• Documentation: Maintain clear and concise documentation for migration plans, processes, changes made, and outcomes.

• Best Practices: Adhere to software development best practices, ensuring code quality, and follow established guidelines for infrastructure changes.

   

Requirements:

• 5+ years of hands-on experience in backend software development.
• Strong proficiency in Java programming.
• Strong communication and interpersonal skills, with the ability to collaborate effectively within a technical team environment.
• Bachelor’s degree in Computer Science, Software Engineering, or a related technical field, or equivalent practical experience.
• Good spoken and written English level — Upper-Intermediate or higher.
   

Nice to have:

• Experience with observability frameworks such as OpenTelemetry or OpenCensus.
• Familiarity with gRPC.
• Knowledge of Google Cloud Platform (GCP) services, particularly data processing services like Dataflow.
   

We offer:

• Opportunities to develop in various areas;
• Compensation package (20 paid vacation days, paid sick leaves);
• Flexible working hours;
• Medical insurance;
• English courses with a native speaker, yoga (Zoom);
• Paid tech training and other activities for professional growth;
• Hybrid work mode (∼3 days in the office);
• International business trips

• Comfortable office.

   

If your qualifications and experience match the requirements of the position, our recruitment team will reach out to you in a week maximum. Please rest assured that we carefully consider each candidate, but due to the amount of applications, the review and further processing of your candidacy may take some time.

The Beta Team is responsible for leading and developing a diverse and knowledgeable beta community to test and provide quality feedback on products, features, and back-end functionality. The beta community includes thousands of strong and passionate volunteers from all over the world and we are working with them on a daily basis to improve our products.

Requirements:

● Upper-Intermediate/Advanced level of English

● 1+ year in L2 Technical Support or 1+ year in manual QA

● Familiarity with bug tracking systems and test management tools

● Task oriented — able to deliver quickly on tight schedules and deadlines, and must be able to adapt to frequent changes in requirements

As a plus:

● Experience in software QA methodologies and practices with emphasis on the Mobile world (Android and iOS)

● Experience utilizing log files to debug and analyze issues

● Experience in operating test tools and conducting analysis of test data

● Good understanding of Client-Server architecture

We offer:

● Great international team of professionals (Kyiv/Warsaw, Tel Aviv, New York);

● Compensation package (20 paid vacation days, paid sick leaves);

● Work with cutting edge technologies;

● Medical Insurance;

● English courses with a native speaker, paid tech training and other activities for professional growth;

● Hybrid work mode (∼3 days in the office);

● International business trips;

● Comfortable office (Warsaw)

Responsibilities:

● Monitoring and debugging Beta community bug reports, suggestions and forum posts

● Releasing Beta-staged versions to the community

● Identifying important and critical issues to track and report about to internal teams

Let me know please if the position is suitable and interesting for you.

The requirements are:

3-5 years commercial experience in testing web or mobile applications;

Upper Intermediate level of both spoken and written English;

Experience with test tools and conducting analysis of test data;

Familiarity with bug tracking systems and test management tools;

Experience in utilizing log files to debug and analyze issues

Will be a plus:

Basic familiarity with Internet and network protocols;

Basic knowledge of REST API architecture;

Basic knowledge of Unix/Linux environments and scripting skills;

WEB/ Mobile Automation development experience

We offer:

• Strong and friendly international team (Warsaw, Tel Aviv, New York);

• Opportunities to develop in various areas (web, mobile, backend testing, API testing, etc);

• Compensation package (20 paid vacation days, paid sick leaves), flexible working hours;

• Health insurance;

• English courses with a native speaker;

• Paid tech training and events;
• Hybrid work mode (∼3 days in the office);

• International business trips;

• Comfortable office (Warsaw)

Let me know please if the position is interesting for you.