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Location: Remote (HQ is in the US on the West Coast)

Timezone: Significant overlap with US business hours required (e.g., 1 PM - 9 PM CET / Warsaw Time)

About Us

We are a fast-growing, early-stage digital health company making a transformative impact on an underserved patient market in the US. Our team comprises top-tier professionals from organizations like McKinsey & Company, Google, Sanofi, and Harvard Medical School, all united by a single mission: to deliver life-changing healthcare at scale.

As we grow, we are looking for an exceptional leader to join us as the General Manager / Head of Front Office.

The Opportunity

This isn't just any role; it's an opportunity to build and own the engine of our patient experience. As the Head of Front Office, you will be the strategic owner of the systems, people, and processes that drive our most critical functions: converting new patient leads, ensuring the success of our existing patients, and managing daily operations.

You will sit at the intersection of sales, patient success, and operations, blending strategic thinking with hands-on execution. You will lead, coach, and scale a high-performing team, architect the processes and technology they use, and be directly responsible for the KPIs that fuel our growth. If you are a builder who thrives on ownership and wants to make a tangible impact on people's lives, this role is for you.

What You'll Do: Key Responsibilities

1. Team Leadership & Development:

• Lead & Coach: Manage, mentor, and scale the Front Office team (Sales, Patient Success, Operations). Conduct regular check-ins, provide real-time feedback, and coach team members on their calls to elevate performance.
• Own the Talent Lifecycle: Drive the end-to-end hiring process for new representatives—from drafting job posts and evaluating candidates to interviewing and hiring top talent.

• Build a Training Machine: Develop, implement, and oversee a robust training program for new hires, including SOP mastery, quizzes, mock calls, and call recording reviews. Ensure the team's skills and knowledge are always up-to-date.

   

2. Process & Performance Optimization:

• Master the Metrics: Own and monitor all Front Office KPIs (e.g., lead response time, conversion rate, patient satisfaction). You will be responsible for ensuring these targets are consistently met and exceeded.
• Refine the Playbook: Analyze common patient objections and operational friction points to develop and continuously refine best-practice scripts, communication templates, and Standard Operating Procedures (SOPs).

• Drive Continuous Improvement: Proactively identify, diagnose, and resolve process and data defects. Lead deep dives into specific patient cases to understand root causes and implement lasting solutions.

   

3. Strategic Systems & Growth:

• Architect New Systems: Design and define net-new processes from the ground up, including creating SOPs, defining success metrics (KPIs), and identifying technology needs.
• Build the Tech Stack: Collaborate directly with engineering to implement, test, and roll out new technology that improves Front Office efficiency and effectiveness.

• Scale the Business: Lead the operational setup for new market launches, including configuring systems, establishing communication channels (e.g., fax lines), and preparing the team for expansion.

   

What We're Looking For: Qualifications

• Proven Coach: You have significant experience managing and developing a team, preferably in a sales or customer success. You know how to motivate individuals, coach for performance, and hold a team accountable to high standards.
• Process Architect: You are a natural systems-builder who can design, document, and implement efficient, scalable workflows. You can look at a complex process, find the weak points, and redesign it for success.
• Data-Driven Operator: You live by the numbers. You are highly skilled at defining KPIs, analyzing performance data to uncover insights, and making decisions based on evidence, not just intuition.
• Exceptional English Fluency: Mastery of written and verbal English is critical for coaching, creating materials, and communicating with stakeholders.
• Problem-Solving Mindset: You are skilled at digging deep to understand "what happened" and are relentless in finding and fixing the root cause of an issue.
• Adaptability & Ownership: You thrive in a fast-paced, dynamic environment. You can pivot quickly, manage ambiguity, and take extreme ownership of your function's outcomes.

• Availability: Ability to work a schedule that has significant overlap with US business hours (e.g., 1 PM - 9 PM CET or similar).

   

How We Work: Our Values

• Extreme Ownership: Treat every problem end-to-end as yours—own successes and setbacks alike.
• Action & Judgment: Move quickly, solve independently, and know what to escalate.

• Proactive Communication: Overshare status, blockers, and insights to keep everyone aligned.

   

Why You’ll Love Working With Us

• Own a Critical Function: You will have end-to-end ownership of the entire Front Office. This is a unique opportunity to build your strategic, operational, and P&L-facing expertise.
• Build a World-Class Team: You will be empowered to hire, train, and scale a high-performing, global team, directly shaping our company culture and organizational DNA.
• High-Impact Work: Your efforts will directly translate into delivering life-changing healthcare to thousands of patients and driving the growth of the company.
• Work with an A-Team: Collaborate with a small, focused, and highly talented team that is passionate about our mission.
• Remote-Friendly Culture: We are a company that's dedicated to hiring the best talent, regardless of location.

Location: Remote
 

About Us

We are a fast-growing, early-stage digital health company making a transformative impact on an underserved patient market in the US.

We believe that technology is the key to unlocking this mission. We're looking for a talented and organized Full Stack Software Engineer to join our team and build the platforms that power our patient care and operations.

The Role

As a Full Stack Software Engineer, you will be a critical member of our core team, responsible for building and scaling the software that our teams rely on every day. You will take ownership of features from concept to deployment, working across our modern tech stack to deliver elegant, reliable, and high-impact solutions.

You'll be working on our two primary platforms—one built with Next.js and Python, the other with Vite and FastAPI—in addition to tackling smaller, high-leverage projects. This role requires a versatile engineer who is comfortable context-switching, balancing priorities, and collaborating closely with both technical and non-technical stakeholders to solve real-world problems.

What You'll Do: Key Responsibilities

• Full Stack Development: Design, develop, test, and deploy features across our entire technology stack, from the database and API layer to the front-end user interface.
• Build Across Core Platforms: Contribute meaningfully to our two main projects, leveraging your expertise in TypeScript (Next.js, Vite) and Python (FastAPI, Django) to build robust and scalable applications.
• Collaborate and Deliver: Work closely with operations and marketing to understand their needs, scope technical solutions, and deliver on smaller, one-off requests that drive immediate business value.
• Own Your Work: Take features from initial idea through to production, ensuring code quality, performance, and maintainability through code reviews and best practices.

• Balance and Prioritize: Effectively manage your workload across multiple concurrent projects, making pragmatic decisions to ensure timely delivery of the most critical initiatives.

   

What We're Looking For: Qualifications

• TypeScript Mastery: Expert-level proficiency in TypeScript and modern front-end frameworks like React, Next.js, and Vite. You have a deep understanding of the front-end ecosystem and can build complex, performant user interfaces.
• Strong Python Skills: A strong command of Python for back-end development, with hands-on experience in web frameworks like FastAPI or Django.
• Pragmatic Problem Solver: You have a proven ability to balance multiple projects, manage competing priorities, and make intelligent trade-offs between speed and quality to meet business goals.
• Excellent Communicator: You can articulate complex technical ideas clearly and concisely to both technical and non-technical colleagues. You are a proactive and collaborative teammate.

• Full Stack Versatility: You are comfortable and effective working across the stack, connecting front-end components to back-end APIs and databases seamlessly.

   

How We Work: Our Values

• Extreme Ownership: Treat every problem end‑to‑end as yours—own successes and setbacks alike.
• Action & Judgment: Move quickly, solve independently, and know what to escalate.

• Proactive Communication: Overshare status, blockers, and insights to keep everyone aligned.

   

Why You’ll Love Working With Us

• Build Core Products: You won't be a cog in a machine. You'll build and shape the foundational products that are central to our company's success and mission.
• High-Impact Engineering: See your work directly improve the lives of patients and empower our internal teams. The feedback loop is short, and your impact is immediate.
• Technical Autonomy & Growth: Work with a modern tech stack and have a significant voice in our technical direction and architectural decisions.
• Work with an A-Team: Collaborate with a small, focused, and highly talented team that is passionate about our mission.
• Remote-Friendly Culture: We are a company that's dedicated to hiring the best talent, regardless of location.