Simply Contact

Key tasks of the position:
 

• Conduct in-depth research on market trends and technological advancements to support strategic decision-making and identify opportunities for innovation;
• Analyze and evaluate software solutions to improve operational efficiency and optimize internal processes;
• Lead and manage the R&D team, ensuring collaboration, efficiency, and the successful delivery of solutions aligned with business goals;
• Collaborate with cross-functional teams, including IT, Operations, and Quality Control, to ensure seamless integration and adoption of new solutions;
• Develop and maintain comprehensive documentation of findings, processes, and project outcomes to support internal decision-making and communication;
• Serve as a key liaison between external vendors and internal stakeholders, ensuring effective knowledge transfer and alignment with business objectives;
• Monitor the implementation of new technologies and analyze outcomes, initiating further refinement or optimization as needed;

• Stay updated on industry developments, offering insights to guide the company’s long-term strategy and innovation efforts.

   

Knowledge and skills required:
 

• 2+ years of experience in roles involving business analysis, project management, or similar functions, preferably in an AI-driven company/project;
• Fluent English (spoken and written);
• Strong analytical and problem-solving skills, with a track record of identifying process improvements and evaluating software solutions;
• Experience managing projects, with an understanding of both technical and business requirements;
• Knowledge of project management frameworks, particularly PMBOK, including key processes, artifacts, and deliverables;
• Understanding of Agile methodologies and their application in project management;
• Excellent communication and interpersonal skills to collaborate effectively with diverse teams and external partners;
• Proficiency in preparing and maintaining structured documentation, including reports, business cases, and user stories;
• Familiarity with process optimization tools and technologies (e.g., BPMN, Lean) is an advantage.

We offer:
 

• Competitive salary: rate + monthly bonus;
• Opportunities for development: Participation in trainings, courses, conferences;
• Dynamic environment: Working in a young and ambitious team where everyone has the opportunity to influence the company’s development.

Role Objective: To lead the sales function of a BPO company specializing in customer support outsourcing, driving revenue growth through international client acquisition and development of new partnerships.
 

Key Responsibilities:
 

• Sales Strategy Development in BPO: Develop and implement a client acquisition strategy in segments such as customer support, back office, tech support, and related services;
• Full Sales Department Management: Lead and develop the sales team: goal setting, deal support, performance management, and process optimization;
• Collaboration with Marketing: Work closely with the marketing team to generate high-quality leads through inbound campaigns, content marketing, events, and more;
• Lead Conversion: Establish an efficient system for handling inbound requests and outbound initiatives, ensuring rapid response times, quality presentations, and strong follow-up processes;
• Personal Sales Engagement: Participate in negotiations and personally close strategically important deals with clients across Europe, the USA, Canada, and other regions.
   

Candidate Profile:
 

• 5+ years of experience in B2B service sales, preferably within outsourcing or BPO companies;
• Proven track record in selling customer support, back-office, data annotation, or service teams;
• Deep understanding of client needs in sectors such as e-commerce, fintech, SaaS, travel, and logistics;
• Advanced level of English proficiency;
• Proficiency with CRM systems, reporting, and revenue forecasting;
• Strong negotiation skills and a results-driven mindset.
   

We Offer:
 

• A high-impact role in a fast-growing international company
• Access to global client markets and the opportunity to execute your own sales strategy
• Competitive compensation package with fixed salary + bonuses (or % — TBD) from closed deals
• A professional, transparent, and flexible work environment
• Support from marketing, pre-sales, and recruitment teams to successfully scale sales and projects.

Due to the expansion of the project, we are inviting a Senior Team Lead to join our team.
 

Key Responsibilities:
 

• KPI Analysis and Improvement: Monitor key performance indicators, develop and implement strategies for improvement.
• Team Management: Maintain team efficiency and identify risks that may affect performance. Support team development through feedback sessions and regular 1:1 meetings.
• Schedule Management: Coordinate with the analytics department to ensure proper shift coverage; adjust weekly schedules as needed.
• Communication: Maintain a high level of interaction with internal departments to ensure smooth operations.
• Presentation Preparation: Create and deliver effective presentations.
• Meeting Facilitation: Organize and conduct necessary meetings to ensure clarity of processes and team efficiency.
• Financial Reporting: Submit, track, and monitor working hours, payroll, and bonuses.
• Mentorship: Provide guidance and support for new team members.
   

Key Requirements:
 

• Understanding of Outsourcing Contact Center Operations: Previous experience in customer support is essential.
• Organizational Skills: Strong self-discipline, time management, punctuality, and accountability for team results.
• Team-Oriented Approach: Focus on collective success and resolution of workflow inconsistencies.
• Work Experience: At least 3 years in a call center or support service environment.
• Leadership Experience: Minimum of 2 years in a Senior Team Lead or equivalent managerial role.
• English Proficiency: Upper-intermediate (B2) level or higher.
   

We Offer:
 

• Competitive Salary: Stable and competitive compensation.
• Convenient Work Schedule: Five-day work week (Mon–Fri), 9:00 AM to 6:00 PM.
• Comfortable Working Conditions: Cozy office environment or the possibility to work remotely with stable internet and electricity.
• Development Opportunities: Career growth within a dynamic international company.

Key Responsibilities:
 ● Review and verify KYC documentation for merchants, directors, and beneficial owners (e.g. IDs, proof of address, corporate documents). 

● Conduct screening checks using third-party tools (e.g. Accuris) and flag potential matches for escalation. 

● Perform first-level analysis of due diligence data, including UBO structures, business activities, and geographical risk. 

● Log and track findings in screening logs and due diligence records. 

● Maintain audit trails and support accurate record keeping in line with policy and regulatory requirements. 

● Support periodic reviews and refreshes of KYC files. 

● Work through a backlog of pending onboarding cases in collaboration with senior analysts. 

● Liaise with the Support team and internal stakeholders to request additional documents or clarification.

Skills & Experience Essential: 
● Some prior exposure to financial services, fintech, or KYC-related tasks (can include internships or coursework). 
● Familiarity with AML/KYC basics and customer due diligence principles. 
● Strong attention to detail and accuracy. 
● Comfortable handling sensitive or regulated information with confidentiality. 
● Able to work efficiently through case queues and handle repetitive tasks without losing accuracy. 
● Strong written English and documentation skills. 

Desirable: 
● Experience with onboarding business customers (especially SMEs or merchants). 
● Knowledge of AML regulations in the UK, EU, or Germany. 
● Experience with tools such as Accuris, Salesforce, or Monday.com. 
● German language skills a plus, but not essential.

Key Responsibilities:

 ● Review and triage transaction monitoring alerts using our internal alerting tools. 
● Identify false positives and escalate genuinely suspicious activity to senior analysts. 
● Document findings clearly and accurately in the case management system. 
● Follow defined workflows and investigation checklists to ensure consistency. 
● Support alert reviews involving complex payment flows (e.g. merchant transactions, refunds, or unusual account behaviour). 
● Maintain an accurate audit trail of all investigations and escalations. 
● Assist in maintaining the transaction monitoring log 
● Collaborate with the wider Risk & Compliance team to support backlog reduction and process improvements.

Skills & Experience 

Essential: 
● Basic understanding of AML concepts and the purpose of transaction monitoring. 
● Demonstrated attention to detail and good analytical skills. 
● Ability to process high volumes of alerts while maintaining quality. 
● Confident using spreadsheets and handling structured data. 
● Able to work independently with remote supervision. 
● Clear and concise written communication. 
Desirable: 
● Prior experience in an AML or financial crime team (internship or junior role). 
● Familiarity with common AML typologies such as layering, fraud indicators, or structuring. 
● Exposure to transaction monitoring tools or case management systems. ● Knowledge of UK or EU AML regulatory frameworks. 
● German language skills are a bonus.

Key Responsibilities:

• Active search for personnel, especially in the context of mass recruitment (customer support managers, specialists);
• Full-cycle recruitment: sourcing, screening, conducting online and offline interviews, providing feedback;
• Maintaining and updating the candidate database in the CRM system;
• Prompt and transparent communication with candidates at all stages of recruitment;
• Meeting vacancy closure deadlines and planned KPIs;
• Monitoring and analyzing the labor market and exploring new sourcing channels;
• Participating in onboarding programs for new employees (from day one through the probation period).
   

Candidate Requirements:

• At least 1 year of experience in recruitment;
• Knowledge of active sourcing methods (job boards, social media);
• English language proficiency at B2 level or higher;
• Solid skills in Excel, Google Docs, and experience with CRM systems;
• Responsibility and attention to detail;
• Flexibility, proactivity, empathy, and result-oriented mindset;
• Ability to multitask and manage time effectively.
   

What We Offer:

• A truly supportive team;
• Opportunities for growth in various HR directions (recruitment + onboarding + employer branding);
• Access to internal training and mentorship;
• Flexible schedule / possibility of remote work;
• Transparent goals, structured processes, and respect for your initiatives.

Simply Contact — міжнародна компанія у галузі customer support, що працює з клієнтами по всьому світу, та є однією із лідерів у своїй галузі.

Ми допомагаємо компаніям залишатися конкурентоспроможними, покращувати якість обслуговування та ефективність роботи з клієнтами завдяки якісному та омніканальному аутсорсингу підтримки клієнтів. Серед наших клієнтів — WizzAir, Bolt, DittoMusic, Howly та інші. Компанія на ринку 10 років, понад 550 співробітників у 5 локаціях в Україні та Польщі.

Наші міжнародні нагороди та визнання:

Gold Winner — Best Crisis Management Approach by European Contact Center & Customer Service Awards (ECCCSAs) — 2022

Silver Stevie Award for Contact Centre of the Year — 2023

Ми активно розвиваємось та розширюємо команду customer support representative однієї з топових європейських авіакомпаній.

Ми пропонуємо:

Стабільну зарплатню. Cтавка + щомісячний бонус.

Зручний графік роботи: 5/2 з плаваючими вихідними, зміна 14:00- 23:00

Можливість роботи з дому.

Можливість рости та розвиватися в динамічній компанії.

Можливість працювати в одному з офісів в Україні, або ж закордоном.

Завдання:

Допомога пасажирам у бронюванні авіаквитків (зміни у бронюванні, скасування). Вхідна лінія дзвінків та чати

Консультування клієнтів щодо сервісів авіакомпанії.

Регулювання питань, пов’язаних зі скасуванням та затримкою рейсів.

Необхідні знання та навички:

Upper-intermediate English level.

Бажання вчитися новому, інтерес до сфери авіації та подорожей.

Емпатичність, комунікабельність, відповідальність, націленість на зростання та результат.

Цікаво? Приєднуйся! Надсилай нам своє резюме і ми зв’яжемося з тобою!