QUESTERA

Requirements:

• At least 2 years’ experience in commercial web application development
• Deep knowledge of TypeScript, Angular
• Experience with SCSS, NGRX, RxJS, Bootstrap, ESlint
• High experience with development of SPA
• Experience with Jest
• OOP, TDD, design patterns
• Experience with code optimization and refactoring
• Highly motivated to develop new functionality and write flawless code.

Technologies’ stack:

• Angular 17, Typescript, NGRX, RxJS, Jest, Bootstrap, REST, SignalR, WebSockets
• Be a plus:

• Web3, Solidity, Material designer.

   

What we offer:

• Non-trivial tasks and continuous improvement of workflow
• Regular feedback and professional growth prospects
• Work in an ambitious team of young professionals
• Collaborative and friendly team environment
• We work remotely now. But if you want you can work from the office (Kyiv)
• 20 working days of paid vacation

• We know how to work, but also we know how to enjoy life, that’s why we have a lot of corporate parties and team-building activities.

   

Main responsibilities:

• Develop SPA based on Angular
• Integrate frontend part of application with micro-services based backend
• Code optimization and refactoring, unit testing.

Requirements: 

• Written English (no lower than B2) is a must 
• Spanish knowledge is a strong plus 
• Previous experience in customer support or billing-related roles (6+ months preferred)  
• Familiarity with helpdesk or CRM systems (Zendesk) 
• Ability to work evening shifts (3-4 per week, from 15:00 till 00:00) remotely  
• Good understanding of what makes a customer experience great 

What matters to us: 

• Strong communication skills, even when handling tough or frustrated users 
• Self-management: you’ll work remotely and independently 
• Critical thinking — we’re not looking for someone who just follows scripts 
• A genuine interest in gaming culture — it’s part of our DNA 

Responsibilities: 

• Provide user support via live chat (Discord) and email (Zendesk) 
• Troubleshoot billing and technical issues 
• Escalate complex cases / user’s feedback to the relevant teams when needed 
• Maintain a friendly and helpful tone that matches our brand 
• Share ideas to improve the support experience and internal processes 
• Follow and meet required CS KPIs 
• Report shift status to the team 

What we offer: 

• Up to 15 shifts per month 
• Competitive salary  
• Timely payment of salary (twice a month) 
• Friendly, professional and ambitious team 
• Constant support from experienced Team Leaders within the team 
• Opportunity to build a career and gain an experience that will serve you in a long-term perspective