Sembly AI

About Sembly AI:
We are Sembly AI — a cutting-edge AI SaaS startup revolutionizing how businesses leverage AI to achieve results with our industry-leading AI Teammate product. Our innovative platform is transforming the way teams collaborate and optimize productivity. We are a US-based company with roots in NYC, and a strong presence in Ukraine and the EU. Join us and be part of a fast-paced, forward-thinking team shaping the future of AI in business.

We are seeking a talented and proactive L3 Support Engineer to join our team and ensure our application runs smoothly by diagnosing and resolving complex technical issues.

Key Responsibilities:

• Troubleshoot and resolve complex backend issues escalated from L1/L2 support teams.
• Perform in-depth root cause analysis to identify and implement permanent solutions for recurring technical problems.
• Collaborate with engineering, DevOps, and product teams to understand issues and implement long-term fixes.
• Monitor system performance, analyze logs, and proactively optimize backend processes to prevent potential failures.
• Develop and deploy patches, scripts, and updates to address technical challenges and improve application stability.
• Research and evaluate new tools and technologies to enhance system efficiency, including opportunities to integrate LLM-driven intelligent backend utilities.
• Maintain comprehensive documentation of issues, resolutions, and system improvements.
• Assist in automating troubleshooting workflows and building proactive alerting mechanisms.
• Develop custom dashboards and reports to support teams in self-assisted troubleshooting and product analytics
   

Qualifications & Skills:

• At least 3 years in L3 support AND/OR in general python development of SaaS applications
• Strong understanding of backend systems, databases, APIs, and cloud infrastructure.
• Experience with the following technologies:
  • Backend & APIs: Python3, SQLAlchemy, Flask, FastAPI, Celery, Playwright.
  • Databases & Messaging Queues: PostgreSQL, Redis, RabbitMQ.
  • Infrastructure & Monitoring: Docker, Grafana, GCP, Azure.
• Proficiency in coding and scripting for troubleshooting, automation, and tooling.
• Experience performing root cause analysis and system optimization.
• Strong analytical and problem-solving skills with the ability to work under pressure in a fast-paced environment.
• Effective communication skills, with the ability to work collaboratively across teams.
• Previous experience in SaaS or similar environments is a plus.
   

Why Join Us?

• Growth Opportunities: We foster a collaborative environment where you’ll have the chance to grow and develop new skills.
• Cutting-Edge Technologies: Work with the latest AI tech and cloud tools.
• Impact: Your work will directly influence the success of our cloud-based solutions and help ensure the stability and robustness of our product and operations.
   

If you are looking to grow as a cloud engineer and take your career to the next level and make a real impact on a fast-growing team, we'd love to hear from you!

About Us:

We are Sembly AI — a cutting-edge AI SaaS startup revolutionizing how businesses leverage AI to achieve results with our industry-leading AI Teammate product. Our innovative platform is transforming the way teams collaborate and optimize productivity. As an Azure Cloud Engineer, you will play a key role in building and scaling our cloud infrastructure to support our dynamic, growing product. We are a US-based company with roots in NYC, and a strong presence in Ukraine and the EU. Join us and be part of a fast-paced, forward-thinking team shaping the future of AI in business.

We are seeking a skilled and motivated Azure Cloud Admin to join our growing team. As a key member of our infrastructure team, you will play a critical role in maintaining, securing, and optimizing our cloud-based systems. You will be responsible for ensuring the performance, scalability, and security of our systems while implementing automation to streamline operations.
 

Key Responsibilities:

• System Maintenance: Oversee and ensure the smooth running of our cloud infrastructure, managing operating systems, networks, and cloud resources.
• Compliance Activities (SOC II): Contribute to achieving and maintaining SOC II compliance by managing the documentation and technical activities required for audits.
• DevOps: Work closely with development teams to support continuous integration/continuous deployment (CI/CD) processes and ensure our infrastructure meets the needs of our applications.
• Automation: Build and maintain automated processes for deployment, provisioning, monitoring, and scaling systems using infrastructure-as-code tools.
• Monitoring: Set up, configure, and optimize monitoring solutions to ensure system health and performance, quickly responding to incidents and system failures.
• Security Hardening: Apply security best practices across all environments and systems, including vulnerability assessments, patch management, and security monitoring.
• Workspace Administration: Manage workspaces and collaboration environments, ensuring a smooth and efficient workflow for developers and teams.
   

Required Qualifications:

• Experience: 3+ years of experience in systems administration, cloud infrastructure management, or a related field.
• Cloud Experience: At least 1 year of hands-on experience with Azure Cloud.
• OS Experience: Strong knowledge of Linux administration (Ubuntu or similar)
• Programming Skills: Some proficiency in Python, Bash, and SQL.
   

Bonus Experience (Nice-to-Haves):

• Terraform: Experience with infrastructure automation using Terraform.
• Helm: Familiarity with Helm for managing Kubernetes applications.
• Kubernetes: Strong expertise in Kubernetes for container orchestration and management.
• RabbitMQ: Familiarity with RabbitMQ for message queuing and asynchronous processing.
• Postgres DB: Experience managing and optimizing Postgres databases.
• Nginx: Knowledge of Nginx for web server and reverse proxy configuration.
• Grafana: Experience setting up and working with Grafana for monitoring and visualization.
• Storage Containers: Familiarity with managing storage containers for scalable and secure storage.
• Cloudflare (or other WAF): Experience with Web Application Firewalls like Cloudflare to protect and optimize web applications.
   

Additional Skills (Preferred):

• Azure and Google Cloud Platform: Knowledge of Azure and GCP is a plus, along with relevant certifications.
• Certifications: Any relevant certifications (e.g., Azure, AWS, Kubernetes, SOC II) are a plus.
   

Why Join Us?

• Growth Opportunities: We foster a collaborative environment where you’ll have the chance to grow and develop new skills.
• Cutting-Edge Technologies: Work with the latest cloud technologies and infrastructure tools.
• Impact: Your work will directly influence the success of our cloud-based solutions and help ensure the security and efficiency of our systems.
   

If you are looking to grow as a cloud engineer and take your career to the next level and make a real impact on a fast-growing team, we'd love to hear from you!