Sembly AI

About Us:
We are Sembly AI, a cutting-edge AI SaaS startup revolutionizing how businesses get things done with our AI Teammate technology. Our platform automatically generates smart meeting notes, detects action items, decisions, and more — helping teams collaborate better and achieve more while attending fewer meetings. Founded in NYC, with a global team across 10+ countries, we bring a Silicon Valley culture to everything we do — fast, innovative, and human-first.

Your Role:
As a Customer Support Representative, you'll be the first line of communication for our users, providing friendly, timely, and solution-oriented support. You'll help customers understand and use our AI-powered platform, resolve issues, and guide them through onboarding and best practices. You’ll collaborate across teams to make the user experience seamless, informative, and delightful — especially during non-standard hours.

Whether you're a student or someone who enjoys evening work hours, this is a great opportunity to grow your skills in a fast-paced tech environment.
 

Key Responsibilities:

✅ Customer Support & Engagement

• Respond to customer inquiries via email and chat in a professional and friendly manner
• Host onboarding sessions via Google Meet or similar platforms
• Help customers navigate the platform and resolve technical or usage issues
• Explain complex technical topics in clear, simple terms
• Ensure high satisfaction and retention through effective problem solving
   

✅ Cross-Functional Collaboration

• Escalate technical issues and bugs to relevant teams, while keeping users informed
• Share customer feedback with the Product team to influence roadmap improvements
• Participate in QA testing to help ensure product quality
• Contribute to knowledge base articles, tutorials, and internal documentation
   

✅ Operational Excellence

• Track and manage support tickets and ensure timely resolution
• Monitor recurring issues to identify patterns and propose improvements
• Continuously learn about platform updates, new features, and best practices
   

Your Superpowers/Qaulifications:

✔ Fluent in English (written and verbal)
✔ 1+ year of experience in customer service, technical support, or similar role
✔ Strong communication and interpersonal skills
✔ Comfortable working evening/night shifts (6 PM – 2 AM Kyiv time)
✔ Tech-savvy and quick to learn new platforms
✔ Responsible, detail-oriented, and self-motivated
✔ Able to multitask in a dynamic, fast-moving environment
✔ Friendly, empathetic, and passionate about helping people

Bonus Points For:

✨ Experience with tools like Zendesk, Notion, Slack
✨ Familiarity with SaaS, AI, or tech industry
✨ QA knowledge or experience (or coursework)
✨ Content creation skills (e.g., articles, tutorials, videos) 

What We Offer:

🌟 Competitive salary and benefits
🌟 Fully remote or hybrid flexibility
🌟 Work with an international team of high performers
🌟 Opportunity to grow in a fast-scaling AI SaaS company
🌟 Innovative, collaborative, and respectful work environment
🌟 No time-tracking software
 
How to Apply:

📩 Please submit your CV along with any relevant experience or links to work samples. We’re excited to meet you!

About Us:

We are Sembly AI — a cutting-edge AI SaaS startup revolutionizing how businesses leverage AI to achieve results with our industry-leading AI Teammate product. Our innovative platform is transforming the way teams collaborate and optimize productivity. As an Azure Cloud Engineer, you will play a key role in building and scaling our cloud infrastructure to support our dynamic, growing product. We are a US-based company with roots in NYC, and a strong presence in Ukraine and the EU. Join us and be part of a fast-paced, forward-thinking team shaping the future of AI in business.

We’re seeking an experienced Azure Cloud & Kubernetes Administrator to help scale, secure, and optimize our global cloud infrastructure. This is a mid-to-senior level role for a proactive sysadmin who thrives in a high-impact environment and brings deep expertise in Azure and Kubernetes. You’ll play a mission-critical role in driving performance, availability, and automation across our production environments.
 

Key Responsibilities:

• Cloud Infrastructure Management: Own and optimize our Azure-based environments, ensuring reliability, scalability, and cost-efficiency.
• Kubernetes Operations: Deploy, manage, and troubleshoot Kubernetes clusters, including Helm-based deployments and cluster scaling strategies.
• DevOps: Work closely with development teams to support CI/CD pipelines, service resilience, and infrastructure alignment with product needs.
• Security & Compliance (SOC II): Apply security best practices, lead vulnerability management, and support our SOC II compliance process.
• Infrastructure Automation: Automate provisioning, deployment, and scaling using Terraform or similar tools.
• Monitoring & Observability: Build and maintain effective monitoring solutions (Grafana, Prometheus, etc.), ensuring system uptime and quick incident resolution.
• System Hardening: Administer Linux-based systems (primarily Ubuntu), implement patching and secure configurations across environments.
• Workspace & Tooling Administration: Manage dev team infrastructure including access control, VPN, cloud workspaces, and internal tools.
   

Required Qualifications:

• 5+ years in systems administration or cloud infrastructure roles.
• 2+ years hands-on experience with Microsoft Azure.
• Strong Kubernetes expertise (EKS/AKS, Helm, pod autoscaling, ingress controllers, etc.).
• Solid experience with Linux administration (Ubuntu/Debian preferred).
• Familiarity with infrastructure-as-code (e.g., Terraform).
• Scripting knowledge in Python, Bash, or PowerShell.
• Experience managing production-grade environments with high uptime requirements.
   

Bonus Experience (Nice-to-Haves):

• Experience with RabbitMQ, PostgreSQL, Nginx, and Cloudflare
• Familiarity with Grafana, Prometheus, or other observability stacks.
• Experience with storage container management and WAFs.
• Azure certifications (e.g., AZ-104, AZ-305) or Kubernetes certifications (CKA/CKAD).
• Experience with GCP or other cloud platforms is a plus.
   

Additional Skills (Preferred):

• Azure and Google Cloud Platform: Knowledge of Azure and GCP is a plus, along with relevant certifications.
• Certifications: Any relevant certifications (e.g., Azure, AWS, Kubernetes, SOC II) are a plus.
   

Why Join Us?

• High-impact role in a fast-growing, globally distributed company.
• Work on modern cloud-native infrastructure with cutting-edge tooling.
• Collaborate with a forward-thinking and passionate engineering team.
• Opportunity for professional growth, certifications, and leadership development.
   

Ready to build the future of AI infrastructure with us? Apply now and be part of something great.