Playson

About the role

Help build the internal technology experience behind an engineering-driven technology company.

We’re looking for a hands-on IT Operations Engineer to support our colleagues across multiple international locations, with regular on-site presence in Bratislava.
This role goes beyond traditional IT support. You’ll be responsible for delivering a seamless employee IT experience — from onboarding and workstation setup to identity and access management, troubleshooting and continuous improvement of internal IT processes.
We’re looking for someone who enjoys ownership, solving complex operational problems and continuously improving how internal technology works.
If you’re curious, proactive and naturally look for better ways of doing things instead of simply following established processes, we’d love to meet you.

What you’ll do

• Provide day-to-day IT support to employees remotely and on-site
• Own IT onboarding and offboarding processes, ensuring a smooth employee experience
• Configure and maintain macOS workstations
• Manage user accounts, permissions and access across internal systems
• Maintain IT assets throughout their lifecycle, including procurement, inventory and logistics
• Troubleshoot hardware, software and network-related issues
• Administer and support internal platforms, including Google Workspace, Atlassian and GitHub
• Support identity and access management across cloud environments (AWS, Azure, GCP)
• Maintain clear and up-to-date technical documentation
• Identify opportunities to simplify, automate and improve internal IT processes

What we’re looking for

We’re more interested in how you think than in the exact number of years on your CV.
You might currently work in IT Support, Systems Administration, NOC, Infrastructure, or be at the beginning of your DevOps journey.
What matters most is your technical curiosity, ownership mindset and willingness to continuously improve the way things work.

You’ll likely be successful if you have:

• Solid experience supporting macOS environments
• Good understanding of networking fundamentals (DNS, DHCP, VPN, TCP/IP)
• Experience with identity and access management
• Experience administering Google Workspace or similar collaboration platforms
• Experience with ticketing systems
• Strong troubleshooting and problem-solving skills
• Good documentation habits and attention to detail
• A proactive mindset with the confidence to suggest and implement improvements

Nice to have

• Experience with MDM solutions
• Experience administering Atlassian products or GitHub
• Familiarity with AWS, Azure or GCP
• Experience with LDAP, VPN or identity management solutions
• Scripting or automation experience
• Interest in IT security and modern access management practices

Why this role
This role is for someone who enjoys building better ways of working — not just keeping things running.
You’ll work closely with engineering and business teams, improve the internal technology experience across the company and have the opportunity to introduce automation, standardize processes and make everyday work easier for hundreds of colleagues.
If you naturally question repetitive manual work and enjoy turning good ideas into practical improvements, you’ll likely thrive in this role.

What we offer

• Competitive salary
• Professional development budget
• Private medical insurance
• Financial support for important life events
• International and collaborative environment
• Regular company events

Benefits may vary depending on location and contractual agreement.

Recruitment process

• HR Interview
• Technical Interview
• Final Interview

By submitting your application, you acknowledge that your personal data will be processed in accordance with our Privacy Policy.

About the Role

Our promotional features team is seeking a Senior Backend Engineer. This role is focused on developing and optimizing promotional features for our gaming platforms, where performance, scalability, and cutting-edge solutions are paramount.
If you’re a product-passionate person, your mind is keen to solve deep tech engineering problems, and you have a fast "PoC first" approach with a deep sense of ownership, we would love to hear from you.

Key Responsibilities

• Develop and maintain robust backend systems for our promotional features.
• Optimize existing systems for enhanced performance and scalability.
• Lead technical decisions and contribute to our SaaS solutions.
• Collaborate with distributed teams to innovate and implement new features.
• Ensure code and architectural excellence through reviews.
• Address complex technical challenges with innovative solutions.
• Participating in on-call rotations within the squad to help ensure the reliability and availability of our systems.

Requirments

• Strong proficiency in Node.js and TypeScript (our primary backend stack). We’re also open to strong backend engineers from other ecosystems (e.g., Go, Java, C#, C++) who are ready to ramp up quickly.
• Strong understanding of asynchronous programming and concurrency patterns.
• Experience building distributed systems and working with messaging and coordination tools (e.g., Kafka, RabbitMQ, NATS, distributed locks).
• Experience with gRPC in production environments.
• Solid knowledge of databases: relational (MySQL, PostgreSQL), columnar (ClickHouse), and NoSQL (DynamoDB, MongoDB).
• Experience with cloud platforms (AWS/GCP/Azure) and Kubernetes.
• Skilled in building and maintaining unit and end-to-end tests.
• Proven track record of delivering production-ready solutions.
• Experience working with large-scale microservices architectures.
• Degree in Computer Science or a related field (or equivalent practical experience).

Nice to Have

• Understanding of enterprise development patterns
• Experienced with large-scale microservices architecture
• Experience with cloud providers (AWS, GCP, etc.)
• Active performance observation
• Gambling domain experience
• Understanding of application security and industry standards, its best practice
   

What We Offer

• Competitive Salary
• Quarterly Bonuses
• Unlimited Paid Time Off
• Unlimited Paid Sick Leave
• Remote & Flexible Working
• Private Medical Insurance
• Financial Support for Life Events
• Professional Development Budget
• International Exposure
• Regular Company Events

*Benefits may vary depending on location and contractual agreement
 

Recruitment Process

• HR interview
• Technical interview (with Live coding)
• Final interview

Please take into account that sometimes the process may differ, your TA Partner will keep you updated.

What this role actually is

This is a hands-on operational role. Your customers are our employees. The work is a mix of live support, access administration, endpoint and MDM management, onboarding and offboarding, equipment logistics, and documentation, plus improving those processes so the same problems stop coming back.

You will own requests end-to-end rather than passing them along, work directly with non-technical colleagues, and handle several things at once on a busy day. Routine service work is a permanent part of the job, not a temporary phase before something else.

Key Responsibilities

• Own employee IT requests end-to-end: prioritize by impact and urgency, keep people informed, resolve, document, and prevent recurrence.
• Administer user accounts, permissions, and access across Google Workspace, Atlassian, GitHub, and AWS, applying least privilege.
• Run IT onboarding and offboarding: accounts provisioned on day one, access revoked promptly on exit, devices recovered.
• Prepare, configure, and maintain macOS and Windows workstations through MDM: policies, software deployment, patching, encryption, and recovery.
• Own IT equipment procurement, delivery, returns, and inventory accuracy for employees across supported locations, including international shipping and vendor coordination.
• Troubleshoot hardware, software, network, and SaaS issues methodically: reproduce, isolate, verify.
• Maintain IT documentation, knowledge-base articles, and asset records so support does not depend on one person being online.
• Reduce repetitive work through practical scripting and automation, and improve support processes without weakening security controls.
• Enforce IT security and access policies; recognize and escalate suspicious activity and access gaps.
   

Requirements

• 3+ years of hands-on experience in IT support, Service Desk, or system administration, with personal ownership of the areas above (not adjacent exposure while other teams handled them).
• Practical experience supporting macOS in a production employee environment.
• Hands-on MDM administration (Jamf, Kandji, Intune, JumpCloud, Hexnode, or similar): enrollment, policies, software deployment, compliance.
• Administration of Google Workspace, plus at least two of: Atlassian, GitHub access management, or cloud IAM (AWS / GCP / Azure).
• Demonstrated ownership of access lifecycle — joiners, movers, leavers — including approval flows and least-privilege practice.
• Experience with equipment provisioning, inventory, and remote/international delivery.
• Solid understanding of network fundamentals (DNS, DHCP, VPN, TCP/IP) and endpoint security basics (encryption, EDR, MFA/SSO).
• Experience working in a ticketing system with SLAs, and maintaining written documentation.
• Ability to handle a high volume of concurrent requests, interruptions, and difficult support situations while communicating calmly and clearly.
• At least one concrete example of automating or redesigning a repetitive support process, where you can explain your own contribution and the measurable outcome.
• Ukrainian: fluent. English: B1 or higher — enough to support colleagues, write tickets, and maintain documentation in an international company.

Nice to Have

• Scripting and automation (Bash, PowerShell, Python).
• Apple Business Manager, Zero-Touch / automated device deployment.
• Experience with VPN, LDAP, or ZTNA solutions.
• Exposure to ISO 27001 / SOC 2 processes or security audits.
• Interest in security topics (access control, endpoint security, Zero Trust).
• iGaming industry experience.
• Relevant certifications (CompTIA A+/Network+, Google Workspace, Microsoft, Apple, or similar).

What We Offer

• Competitive Salary
• Quarterly Bonuses
• Unlimited Paid Time Off
• Unlimited Paid Sick Leave
• Remote & Flexible Working
• Private Medical Insurance
• Financial Support for Life Events
• Professional Development Budget
• International Exposure
• Regular Company Events

Recruiting Process

• HR Interview
• Technical Interview
• Final Interview
  
  By submitting your application, you acknowledge that your personal data will be processed in accordance with our Privacy Policy.

Due to the dynamic growth, we are excited to invite Technical Support Specialists - night shifts only with a relevant background to apply for the role in our Integration Department.

Technical Support Specialists at Playson is responsible for a full customer support service of our current partner's integrations.

To succeed in the advertised role, you have:

• Ready to work only night shifts
• Familiarity with monitoring tools (e.g., Elastic, Dynatrace, Grafana)
• A proactive, client-focused attitude and strong work ethic
• Strong problem-solving and troubleshooting skills
• Effective communication skills, both written and verbal
• At least Upper-Intermediate English (written and spoken)
• Eagerness to learn quickly and grow technically
• Working knowledge of XML and JSON
• Basic experience with Git and version control workflows
• Understanding of API protocols (e.g., REST)

• Awareness of the software development lifecycle (SDLC)

   

Would be beneficial to know:

• Familiarity with the iGaming industry
• Experience with cloud infrastructure (AWS, Azure, or GCP) and Kubernetes
• Experience using Jira and the Atlassian stack
• Basic understanding of QA processes and test environments
• Previous experience in a technical support, DevOps, or site reliability role
• Practical experience with monitoring systems

• Exposure to Agile frameworks (Scrum or Kanban) and basic project management skills

   

The importance of the role is in:

• Understanding and analysing issues, and be able to find appropriate solutions
• Integration protocol testing
• Second-level customer support

• Delivering excellent customer service with 5 shifts a week

   

What you get in return:

• Competitive Salary: We offer a competitive salary in EUR, subject to annual performance reviews
• Quarterly Bonuses: Benefit from a transparent and systematic quarterly bonus system
• Remote Work Option: Choose to work remotely, providing greater flexibility and comfort
• Medical Insurance: Receive comprehensive medical insurance for both you and a significant other
• Financial Support for Life Events: We provide financial support during special life events
• Unlimited Paid Vacation: Enjoy unlimited paid vacation leave
• Unlimited Paid Sick Leave: Take unlimited paid sick leave whenever necessary

• Professional Development: Get reimbursement for professional courses for your development

   

The recruitment process looks like this:
1. HR interview (30 min)
2. Technical interview (60 min)
3. Final Interview (60 min)

Looking forward to welcoming you to the iGaming world!
Ambitious goals require a quick ability to manoeuvre through changes in the world. Playson is all about that. 🚀

Join us today!