Performa HR-agency

Performa is an international HR agency specializing in connecting top talent with leading companies across the iGaming, IT, and Marketing industries. 

Our client is an iGaming company launching a new online crypto casino project as a spin-off from a large international casino brand. The project is currently at an early stage, with a core team already in place and active preparation for launch.

We are looking for a Head of Financial Operations to join the team and take ownership of the company’s financial operations across payments, treasury, crypto liquidity, custody, withdrawals, settlements, reconciliation, chargebacks, and transaction-level financial controls.

The Project

We are building a new online crypto casino project, launched as a spin-off from a large international online casino brand. This is an early-stage opportunity to join an ambitious, fast-moving and execution-driven team with real ownership and direct impact on the business. The position is based on-site in Dubai.

Compensation and the overall package are discussed individually; relocation support can be provided where required.

The Role

The Head of Financial Operations (FinOps) owns the company’s payment infrastructure and controlled movement of money across fiat and crypto rails. The role combines Head of Payments, Treasury and Reconciliation responsibilities: payment orchestration, PSP and banking relationships, liquidity, custody, withdrawals execution, settlements, chargebacks, reconciliation, payment economics and transaction-level financial controls. FinOps executes authorized financial actions and maintains the financial evidence trail.

Responsibilities

Payments and Provider Management

1. Own the payment operating model across fiat and crypto methods, including routing, cascading, failover and GEO-specific cashier configurations in cooperation with IT Department.
2. Lead the selection, commercial negotiation, onboarding and launch of PSPs, acquirers, banks, gateways, crypto processors and other payment partners within delegated authority.
3. Monitor payment conversion, technical success, payout execution, provider availability, fees, reserves, settlement terms and counterparty exposure; drive corrective action and escalation.

4. Maintain a resilient provider portfolio with appropriate concentration limits, fallback capacity and replacement pipelines.

    

Treasury, Custody and Crypto Liquidity

1. Own daily liquidity across PSPs, banks, wallets, custodians and exchanges to fund authorised withdrawals and business obligations.
2. Design and operate the hot/warm/cold wallet model, rebalancing thresholds, signing workflows and transaction-approval controls with the CFO and Risk.
3. Execute approved treasury, conversion and hedging strategies and maintain sufficient fiat/crypto on- and off-ramp capacity.

4. Monitor and mitigate FX, crypto-price, counterparty, settlement, network-fee and liquidity exposures, escalating limit recommendations to the CFO.

    

Withdrawals, Disputes and Controlled Execution

1. Execute withdrawals and other financial actions only after required system, Risk and Compliance approvals, preserving maker-checker, custody and transaction-limit controls.
2. Own payout routing, transaction submission, provider/wallet execution, status monitoring and resolution of failed or stuck transactions.
3. Administer chargebacks, refunds and payment disputes on the financial and provider side, including evidence submission, reversals, reserves and ledger impact.

4. Maintain auditable evidence for holds, releases, rejects, refunds, reversals, disputes and manual interventions; never override a Risk or Compliance restriction.

    

Reconciliation, Settlement and Financial Control

1. Own daily end-to-end reconciliation across gaming, payment, banking, wallet, custody, exchange and accounting systems, with controlled investigation and closure of exceptions.
2. Validate settlements, balances, fees, exchange rates, reserves and segregation of player-related and corporate funds.
3. Own transaction-level controls and operational subledgers, providing reconciled data and evidence for month-end close, audits and regulatory reviews (Accounting retains ownership of statutory books and financial statements).

4. Provide transaction, wallet and settlement evidence to investigations and regulatory reporting without assuming ownership of AML or fraud decisions.

    

Reporting, Process and Team Leadership

1. Own payment and treasury reporting and P&L, covering performance, liquidity, provider exposure, fees, FX/crypto costs, chargebacks, reserves, incidents and control exceptions.
2. Build and lead the FinOps team across payments, treasury and reconciliation, including 24/7 coverage where required.
3. Maintain SOPs, approval matrices, business-continuity procedures and cross-functional SLAs, and drive appropriate automation.

4. Represent FinOps in launches and strategic planning, signing off payment readiness, liquidity, reconciliation and financial controls.

    

Requirements

1. 7+ years of experience in payments, treasury or financial operations, including leadership experience; online casino, sportsbook, PSP, fintech or crypto-exchange experience is strongly preferred.
2. Hands-on knowledge of cards, bank transfers, e-wallets, acquiring, payment orchestration, refunds, chargebacks, settlements and provider reserves.
3. Strong crypto operations experience, including custody, hot/cold wallet controls, exchanges, OTC, on/off-ramps, stablecoins and multi-chain liquidity.
4. Proven ownership of high-volume reconciliation and transaction-level financial controls.
5. Strong commercial experience with PSPs, banks, custodians, exchanges or comparable payment partners.
6. Strong data skills; advanced spreadsheet capability and confidence working with APIs, SQL, dashboards or large transaction datasets.
7. Working knowledge of AML/KYC, sanctions and fraud controls sufficient to execute decisions and preserve evidence while respecting independent control ownership.

8. Fluent English, written and spoken.

    

Preferred Qualifications

1. Prior experience as Head of Payments, Head of Treasury, Head of FinOps or an equivalent role in iGaming.
2. Practical knowledge of crypto custody platforms and wallet infrastructure, including Fireblocks, Copper or BitGo, covering transaction workflows, signing and approval schemes, hot/warm/cold wallet structures, wallet rebalancing, access controls and crypto liquidity management.
3. Working knowledge of blockchain analytics and wallet-screening tools such as Chainalysis or Elliptic, sufficient to interpret screening results, identify transactions requiring escalation and execute authorised holds or releases in accordance with approved Risk and Compliance decisions.
4. Experience across multiple gaming jurisdictions and high-risk merchant banking environments.
5. Experience designing automated reconciliation, payment-monitoring and treasury-control tooling.

6. Strong mathematical, finance or quantitative background.

    

We Offer

1. A senior leadership role building the FinOps function from the ground up, with real ownership of payment infrastructure, treasury and financial controls.
2. Relocation support where needed.
3. Competitive compensation package discussed individually with each candidate.

Our partner is an international FinTech company developing and scaling payment solutions across global markets. With a team of over 70 people, the company has already secured a significant share of one of the most challenging payment markets and is expanding into major new geographies.

We’re looking for a hands-on leader who has already built a supply function in FinTech: sourced and onboarded a provider network, hired a team, and established clear processes.

What you’ll do

• Build the Supply function, defining its strategy, team structure, procedures, and KPIs.
• Source, evaluate, and onboard PSPs, payment channels, currency exchange services, and other payment solution providers. Lead negotiations and renegotiate commercial terms.
• Build a team from scratch, including researchers and hunters responsible for sourcing and onboarding partners, and account managers responsible for managing those relationships. Own recruitment, training, and working methods.
• Develop a network of agents and local partners across key markets, including new geographies.
• Monitor provider availability, stability, and service quality while maintaining a pool of alternative providers.
• Test hypotheses and adapt the supply model to market volatility and expansion into new geographies.
• Work closely with Finance, Operations, and the commercial team.

What you’ll bring

• At least 2 years of experience in FinTech, such as PSPs, payment processing, P2P platforms, currency exchange services, crypto exchanges, banking, or acquiring.
• An understanding of pay-ins and payouts, fees, exchange rates, AML, and risk.
• Direct experience in Supply: sourcing payment solutions and building, onboarding, and developing a network of providers and partners. Experience selling to merchants alone does not meet this requirement.
• Experience building your own team and processes from scratch.
• Strong negotiation skills, independence, and the ability to take ownership quickly.
• English proficiency at B2 level or above.

Nice to have

• Experience in iGaming.
• Knowledge of India and other Asian markets, including the specifics of working with local partners.

What we offer

• The opportunity to shape a function and build your own team, with a direct impact on the business and strategic decisions.
• A company with an established market position and an increased budget for the Supply function.
• Performance-linked compensation: a base salary and bonus structure to be discussed during the interview.
• Remote work and flexible hours.
• Onboarding support from the founders and the team.

If you’ve already built a supply function in FinTech and want to do it again in a growing company, we’d love to hear from you!

Performa is an international HR agency specializing in connecting top talent with leading companies across the iGaming, IT, and Marketing industries. We help businesses scale their teams and support professionals in finding opportunities where they can unlock their full potential.

Our client is a product-driven iGaming startup developing a new white-label product for a Tier-1 market.

We are looking for an experienced and analytically minded Content / Casino Manager to take full ownership of game content management, visual presentation, provider relationships, and the strategic management of the casino product’s profitability.

Key responsibilities

Strategic game and category management

• Manage game categories, including Slots, Live Casino, Table Games, Crash Games, and others.
• Manage risks and revenue strategically by analyzing game performance metrics, identifying potentially profitable titles, and featuring promising games in prominent positions within the website’s casino lobby.
• Calculate and analyze game RTP and optimize product margins in line with regulatory requirements and the company’s financial objectives.

Website content and visual presentation

• Take full responsibility for the visual presentation and user experience of the casino storefront, including the lobby, game collections, and banner layouts.

Banner and promotional placement performance analysis

• Evaluate which content and banners deliver the best commercial results, test new hypotheses, and rotate content and banners.

Provider relationships

• Work with game providers to add new games, coordinate integrations and exclusive releases, and obtain promotional materials.
• Monitor trends and new releases in the Tier-1 market to keep the catalog up to date.

Collaboration with the Retention team

• Work closely with the Retention team to increase LTV.
• Participate in developing personalized game offers, VIP game collections, and themed collections for CRM campaigns.

What we’re looking for

• At least 1 year of experience as a Casino / Content Manager in iGaming. Experience with Tier-1 markets is essential.
• An understanding of Tier-1 player preferences and behavior, popular game providers, and market-specific regulatory requirements.
• The ability to work with metrics such as GGR, NGR, RTP, LTV, and churn rate, along with an understanding of game mathematics and player retention mechanics.

• The ability to translate website visuals and content positioning into conversions and revenue growth.

   

What we offer

• The opportunity to influence the product.
• Flexible working hours.
• An office-based role in Limassol, Cyprus.
• Competitive compensation.

Performa is an international HR agency that connects top talent with leading companies across the iGaming, IT, and Marketing industries. We help businesses scale their teams and support professionals in finding opportunities where they can unlock their full potential.

Our client is a growing B2B SaaS company that provides iGaming operators with an all-in-one platform for managing and scaling SEO operations. 

As the company continues to expand, it is looking for an Account Manager / Sales Manager to strengthen client relationships, drive new business opportunities, and contribute to its commercial growth.
 

About the Role

The role focuses on managing inbound leads, presenting the client’s SEO solutions, preparing commercial proposals, negotiating deals, and building long-term relationships with customers. The primary target market is B2B iGaming, with potential expansion into fintech and e-commerce as the client’s portfolio grows.
 

Key Responsibilities

➤ Account Management
 

• Coordinate client onboarding, including defining business objectives, hypotheses, and KPIs, assigning roles and access permissions, and aligning on timelines.
• Lead regular client meetings, prepare presentations, demonstrate results, and align on work plans and priorities.
• Grow existing client accounts by identifying upselling and cross-selling opportunities across SEO services, including content, link building, technical SEO audits, local SEO, ASO, and analytics.
• Manage client expectations, ensure service quality, identify potential risks, and proactively resolve client concerns.
   

➤ Sales & Business Development
 

• Manage and qualify inbound leads, identify client needs, and understand their business objectives.
• Recommend tailored solutions based on client requirements and goals.
• Deliver product presentations and demonstrations to prospective clients.
• Calculate service costs and prepare commercial proposals and Statements of Work (SoWs).
• Manage the sales pipeline in the CRM system, track deal progress, maintain accurate records of client communications, forecast sales, and follow up on next steps.
• Lead sales negotiations and drive deals through to closing.
• Prepare case studies and client references, and participate in tenders and Requests for Proposals (RFPs).
   

➤ Operations & Analytics
 

• Coordinate with technical teams to plan tasks, allocate resources, and ensure compliance with agreed Service Level Agreements (SLAs).
• Monitor the delivery of agreed service plans and feature development roadmaps, ensuring alignment with client expectations and deadlines.
• Track project profitability and key financial metrics, including profit and loss (P&L).
• Prepare regular performance reports, including weekly updates and Quarterly Business Reviews (QBRs), and forecast revenue across the client portfolio.
   

Requirements
 

• 2+ years of experience in Account Management or Sales within a digital, SEO, or marketing agency.
• Experience in iGaming or related industries is a plus.
• Understanding of SEO fundamentals, including technical SEO, content, link building, and key performance metrics.
• Strong presentation and negotiation skills, including communication with C-level executives.
• Experience preparing commercial proposals and Statements of Work (SoWs).
• Familiarity with CRM systems such as HubSpot, Pipedrive, or Salesforce.
• Proficiency in Google Workspace, Jira, and Confluence.
• Basic familiarity with analytics tools such as GA4, Looker, or Tableau.
• Upper-Intermediate English (B2+) or higher.
   

What We Offer
 

• Remote work: Work from anywhere.
• Collaborative environment: Close cooperation with the Tech Lead, Project Managers, and Head of SEO.
• Competitive compensation: A fixed salary plus performance-based commission on closed deals and upselling to existing clients, with commission terms agreed individually.

Performa is an international HR agency connecting top talent with ambitious companies across iGaming, IT, and Marketing. We help businesses build strong teams and professionals find opportunities where their expertise can make a real impact.

For our client, we are looking for an experienced Operations & Marketing Lead (B2B) to take ownership of B2B demand generation, marketing operations, and go-to-market execution.

Our client is an innovative technology company developing an all-in-one SEO infrastructure management platform for iGaming operators. The platform combines real-time keyword ranking tracking, domain and redirect automation, ban detection, and instant website and satellite building into a single operational environment.

As the company scales its go-to-market activities, this is an opportunity for a hands-on marketing professional to build a predictable B2B pipeline and directly contribute to business growth.

About the Role

As Operations & Marketing Lead, you will take ownership of the end-to-end B2B marketing pipeline, from identifying potential clients and generating qualified demo calls to lead nurturing, CRM management, and performance reporting.

This is a highly hands-on role that combines strategic thinking with practical execution. You will build marketing processes, develop acquisition channels, strengthen the company's market positioning, and ensure effective coordination between Product, Development, and Sales.

You will work closely with the founders and technical teams, translating complex product capabilities into clear messaging that resonates with iGaming operators.

What You'll Be Responsible For

B2B Pipeline & Lead Generation

• Build and manage the end-to-end B2B lead generation pipeline, targeting iGaming operators and relevant decision-makers.
• Develop and execute inbound and outbound marketing initiatives to consistently generate qualified leads and demo calls.
• Identify target accounts, develop outreach approaches, and support lead nurturing throughout the sales funnel.

• Monitor conversion rates and optimize acquisition activities to improve pipeline performance.

   

CRM & Marketing Operations

• Own CRM setup, maintenance, segmentation, automation, and reporting.
• Build structured lead management workflows to ensure accurate tracking and timely follow-ups.
• Maintain CRM data quality and visibility across the marketing and sales funnel.

• Identify opportunities to automate repetitive processes and improve operational efficiency.

   

LinkedIn Strategy & Outreach

• Develop and execute the company's LinkedIn strategy, combining organic content and targeted outbound activities.
• Strengthen the company presence and support founder and team visibility on LinkedIn.
• Build targeted outreach campaigns focused on relevant B2B decision-makers.

• Track LinkedIn engagement, lead generation, and meeting conversion performance.

   

PR, Brand Positioning & Thought Leadership

• Develop and execute PR initiatives to strengthen the company's positioning within the iGaming SEO market.
• Build relationships with relevant industry media, communities, and professional networks.
• Coordinate thought-leadership content and initiatives that demonstrate the company's expertise.

• Ensure consistent product messaging and brand communication across marketing channels.

   

Cross-Functional Coordination

• Act as the operational link between Product, Development, Marketing, and Sales.
• Translate technical product capabilities into clear, commercially relevant messaging.
• Collect market feedback and communicate customer needs and insights to product teams.
• Support Sales with relevant materials, product information, and messaging.

• Coordinate cross-functional activities to keep marketing initiatives aligned with business priorities.

   

Performance Tracking & Reporting

• Track marketing funnel performance, lead quality, conversion rates, and channel effectiveness.
• Build clear reporting processes and dashboards to evaluate marketing activities.
• Identify bottlenecks and improvement opportunities across the acquisition funnel.

• Provide management with actionable insights and performance updates.

   

What We're Looking For

• Proven hands-on experience in B2B marketing, with direct responsibility for building and managing lead generation pipelines.
• Demonstrated success in generating qualified leads and demo calls and moving prospects through the sales funnel.
• Strong practical experience with CRM platforms, marketing automation, lead segmentation, and performance reporting.
• Experience developing and executing LinkedIn organic marketing and outbound outreach strategies.
• Practical experience with PR, brand positioning, and thought-leadership initiatives.
• Ability to independently plan, launch, manage, and optimize marketing activities without relying on a large team.
• Strong operational and analytical skills, with a structured and results-oriented approach.
• Experience collaborating with Product, Development, and Sales teams.
• Ability to understand technical products and communicate their value to a B2B audience.

• Excellent written English and Ukrainian communication skills.

   

Nice to Have

• Previous experience in B2B iGaming marketing, particularly working with casino operators or related technology providers.
• Experience marketing SaaS platforms, SEO technology, or other technical B2B products.
• Hands-on experience with SEO tools such as Semrush, Ahrefs, Google Search Console, or similar platforms.
• Understanding of SEO infrastructure, including domains, redirects, satellite websites, indexing, and ban detection.

• Familiarity with the iGaming operator ecosystem and relevant industry communities.

   

The Company Offers

• Competitive compensation, depending on experience.
• Remote-friendly working environment.
• Opportunity to build and own the company's B2B marketing and go-to-market processes.
• Direct collaboration with founders, Product, and Engineering teams.
• High level of autonomy and ownership over marketing initiatives.
• Opportunity to work with a specialized SEO technology platform in the fast-growing iGaming industry.
• A dynamic environment with short decision-making cycles and a strong focus on execution and measurable results.

Our client is a high-tech FinTech product company building payment infrastructure that connects traders (liquidity providers) and merchants (liquidity buyers) within a single ecosystem.

Our platform ensures stable, uninterrupted 24/7 transaction processing, transforming complex and fragmented P2P flows into manageable and predictable financial infrastructure.

For our clients, the key value lies not only in financial terms, but above all in system stability, transaction processing speed, and the minimization of operational risks.

As the company continues to scale and expand into new markets, we are looking for a Launcher / Founding Country GM to launch a new geography from scratch, build the local supply and operational infrastructure, and ultimately take ownership of the market as an independent P&L.

What we expect from you:

• Proven experience launching a new market, country, or business unit from scratch to measurable results;
• genuine zero-to-one experience: you personally sourced partners, led negotiations, and closed the first deals;
• experience building a partner / supply network or another side of a two-sided marketplace;
• experience hiring the first local team and building operational processes from the ground up;
• strong commercial and operational thinking, with a solid understanding of unit economics, business metrics, and P&L;
• an entrepreneurial mindset, high degree of autonomy, and ability to operate without an established structure or predefined roadmap;

• ability to make fast decisions and take ownership of results in a dynamic, high-risk environment.

   

Nice to have:

• Experience in payments / PSP, FinTech, iGaming, alternative payment methods, banking partnerships, or marketplace businesses;

• experience launching new markets or building supply networks at companies such as Uber, Bolt, Glovo, Careem, inDrive, or other businesses with a similar marketplace model.

   

Key responsibilities:

• Launch a new geography from scratch: personally lead the first 20–30 negotiations, onboard the first traders and payment partners, build the local supply network, and launch the first payment corridor;
• independently hire the first 3–5 employees, including participating in the search for a Head of Supply, and gradually build the local operations and supply teams;
• work closely with the HQ R&D team to adapt the platform to local payment infrastructure, test solutions, and ensure stable product operations;
• build a 24/7 operating model, including pay-in / payout processes, SLAs, escalations, partner communication, and on-call coverage;
• take ownership of the geography’s unit economics and P&L, managing volumes, margins, and costs while driving the market toward break-even;
• within 6–12 months, validate the market’s potential and path to profitability — or provide a well-supported recommendation to close the geography;

• following a successful launch, scale the geography as an independent business unit, with the potential to grow the team to approximately 150–250 people within 2–3 years.

   

What we offer:

• Competitive compensation + milestone-based bonuses and a share of the geography’s profits;
• fully remote, full-time role with no relocation required;
• direct reporting to the Founder and a high level of autonomy;
• a proven playbook, platform, existing clients, budget, and HQ support to launch the market;
• phantom equity / profit-sharing tied to the geography’s performance;
• the opportunity to build your own team and develop the market as an independent business unit;

• a completion bonus even if market validation results in a decision to close the geography.

   

If you have personally launched a market or business from scratch, closed the first partnerships yourself, and enjoy turning an unexplored geography into a fully functioning business, we would be happy to connect and discuss the opportunity.

Performa is an international HR agency specializing in connecting top talent with leading companies across the iGaming, IT, and Marketing industries. 

Our client is an iGaming company launching a new online crypto casino project as a spin-off from a large international casino brand. The project is currently at an early stage, with a core team already in place and active preparation for launch.

We are looking for a Head of Operations to join the team and take ownership of the day-to-day operational environment across Customer Support, Casino and Sportsbook Operations, Risk Operations, and player-service processes.

The Project

We are building a new online crypto casino project, launched as a spin-off from a large international online casino brand. This is an early-stage opportunity to join an ambitious, fast-moving and execution-driven team with real ownership and direct impact on the business. The position is based on-site in Dubai. Compensation and the overall package are discussed individually; relocation support can be provided where required.

The Role

The Head of Operations owns the day-to-day player-service, gaming-operations and Risk Operations environment across the casino and sportsbook. The role ensures that players can register, access the product, receive timely support, use games and promotions correctly, and have cases routed and resolved through clear 24/7 processes. The position builds and leads Customer Support, Casino/Sportsbook Operations, Risk Operations and, where assigned, VIP Operations. It also serves as the operational incident coordinator across IT Department, FinOps, Legal & Compliance and external gaming suppliers.

This role oversees operational risk execution and case decisions through the Risk team, while AML policy, regulatory interpretation, SAR/STR decisions and MLRO responsibilities remain independently owned by Legal & Compliance.

Responsibilities

Player Service and Customer Support

1. Own the end-to-end operational player journey outside financial execution, including account and gameplay support, bonus queries, complaints, safer-gambling referrals and account-closure service.
2. Build and lead Customer Support, defining 24/7 coverage, workforce plans, channel SLAs, quality assurance, training, knowledge bases and escalation paths.
3. Own the quality, consistency and auditability of player communications and ensure cases are routed to the correct decision owner and tracked through closure.

4. Monitor service KPIs and recurring player pain points, coordinating corrective action and regulated complaints with the relevant functional owner and Legal & Compliance.

    

Casino, Sportsbook, VIP and Promotional Operations

1. Monitor casino and sportsbook availability and service quality, coordinating disputed bets, game interruptions, settlement issues, missing records and provider outages.
2. Manage operational relationships and escalations with game aggregator, sportsbook and platform suppliers, and support catalogue changes and pre-launch acceptance testing.
3. Own VIP service workflows and ensure manual bonuses, compensation and player-level exceptions follow documented approval limits and remain fully auditable.

4. Coordinate promotion readiness and operational issues with CRM, Product, Risk and Customer Support; commercial strategy and campaign economics remain with Commercial leadership.

    

Risk and Blockchain Screening Operations

1. Build and oversee Risk Operations for day-to-day player, payment, fraud and crypto-risk cases under policies approved by Legal & Compliance.
2. Own the operational configuration and governance of Chainalysis, Elliptic or equivalent screening workflows, including rules, thresholds, alerts, queues, escalation logic and quality assurance.
3. Ensure alerts are reviewed within SLA and hold, release, reject or escalation decisions are documented, evidence-based and made within Risk's delegated authority.

4. Send authorised financial actions to FinOps for controlled execution; Risk may not bypass FinOps controls, while AML interpretation, regulatory reporting and SAR/STR decisions remain with Legal & Compliance and the MLRO.

    

Operational Readiness and Incident Management

1. Coordinate material player-impacting incidents, maintaining severity, ownership, communication cadence and closure records across operational, technical and financial owners.
2. Lead operational readiness for new brands, markets, games and promotions, obtaining domain sign-off from FinOps, Risk, Legal & Compliance and IT Departments.

3. Run post-incident reviews focused on player impact, hand-offs and process failures, while technical and financial root causes remain with IT and FinOps respectively.

    

Process, Controls and Team Leadership

1. Maintain operational workflows, SOPs, service ownership, escalation matrices, approval limits and a single source of truth for player-service procedures.
2. Recruit, structure and develop Operations teams, ensuring appropriate coverage, role-based access and protection of sensitive information.
3. Drive automation in case routing, support tooling, knowledge management and reporting.

4. Report service performance, incidents, unresolved cases, capacity risks and remediation plans to management.

    

Requirements

• 7+ years of experience in online casino, sportsbook or comparable high-volume digital operations, including 3+ years in a leadership role.
• Demonstrated experience leading 24/7 Customer Support and casino/sportsbook operational processes.
• Strong knowledge of the player lifecycle, gaming-platform back offices, complaints, bonuses, VIP servicing and supplier incident management.
• Working knowledge of payments, KYC/AML, fraud and responsible-gambling processes sufficient to manage hand-offs and escalations without assuming independent control ownership.
• Practical knowledge of blockchain analytics and wallet-screening tools such as Chainalysis or Elliptic, including screening-rule governance, risk thresholds, alert classification and case-management workflows.
• Proven experience building SOPs, SLAs, operating models, dashboards and scalable teams.
• Strong data literacy and sound judgement in high-pressure player-impacting incidents.
• Fluent English, written and spoken.

We Offer

• A senior leadership role building the Operations function from the ground up, with direct impact on player experience and operating discipline.
• Relocation support where needed.
• Competitive compensation package discussed individually with each candidate.

Performa is an international HR agency specializing in connecting top talent with leading companies across the iGaming, IT, and Marketing industries. We help businesses scale their teams and support professionals in finding opportunities where they can unlock their full potential.

Our client is a fast-growing international FinTech company developing innovative payment products for global markets. The team continuously explores new payment methods, automates financial processes, and builds proprietary technologies that integrate with banks, payment systems, and mobile applications.

As the company grows, they are looking for an R&D Specialist to research payment solutions, analyse mobile applications, and drive process automation.
 

Role Overview

This is a hybrid role combining Technical Research, FinTech R&D, Mobile Analysis, and Product Research. In this role, you'll go beyond identifying technical features or limitations — you'll explore how technologies can be leveraged to build new products, automate processes, and drive business growth.

If you're passionate about researching emerging technologies, analysing mobile applications, navigating complex integrations, and discovering innovative solutions, this role is for you.

Requirements:

• Strong understanding of HTTP/HTTPS, REST APIs, and client-server architecture.
• Experience using network traffic analysis tools such as Charles Proxy, Proxyman, Burp Suite, Fiddler, or similar.
• Good understanding of Android and iOS mobile applications.
• Experience with black-box analysis of applications and services.
• Ability to analyze APIs, network traffic, and client-server interactions.

Nice to Have

• Experience with Frida, Objection, or similar dynamic analysis tools.
• Experience with Appium or other test automation frameworks.
• Basic knowledge of JavaScript, Node.js, HTML, and CSS.
• Understanding of payment systems and FinTech products.
• Hands-on experience with reverse engineering mobile applications.
• Experience using Android Studio, ADB, and Android emulators.
• Experience leveraging AI tools (e.g., ChatGPT, Claude, Gemini, Cursor) for technical research and analysis.

Key Responsibilities

• Research emerging payment methods, financial technologies, and payment services.
• Analyse and reverse engineer mobile applications and web solutions to understand their architecture, logic, and integrations.
• Analyse APIs, network traffic, and data exchange mechanisms.
• Identify opportunities to automate payment-related processes.
• Identify technical limitations, bottlenecks, and potential risks.
• Prepare technical reports and recommendations for the Product and Engineering teams.

• Leverage AI-powered tools to accelerate research, analyse data, and improve technical documentation.

   

What we offer:

• Fully remote work.
• Flexible working hours.
• Competitive salary.
• The opportunity to work on innovative payment products.
• An AI-powered work environment with modern research and automation tools.
• A collaborative and experienced team.
• Opportunities for professional growth and career development.

Performa is an international HR agency connecting top talent with ambitious companies across iGaming, IT, and Marketing. We help businesses build strong teams and professionals find opportunities where their expertise can make a real impact.
 

For our client, we are looking for an experienced Marketing Manager (iGaming) to join a new online crypto casino project in Dubai, launched as a spin-off from a large international online casino brand.

This is an early-stage opportunity for a hands-on marketing professional who wants to take an active role in building and developing the marketing function of a growing iGaming product. You will work across the full marketing cycle — from player acquisition, affiliates, CRM and retention to promotions, content, social and community channels, campaign analytics and reporting — while coordinating internal teams, agencies, and external partners.
 

The role offers broad exposure across casino and sportsbook marketing, the opportunity to directly influence campaign execution and player growth, and room to develop into a channel lead role as the business scales.

     Responsibilities
 

     Marketing Planning and Campaign Delivery
 

• Maintain the integrated marketing calendar and execute approved plans across casino, sportsbook, target GEOs and player-lifecycle stages.
• Translate commercial objectives into clear briefs, timelines, owners, assets, landing pages, tracking requirements, approvals and post-campaign reviews.
• Coordinate marketing readiness for brand, market, product, game and promotion launches with Casino/Sportsbook, CRM, Operations, Risk, Legal & Compliance and IT Department.
• Manage day-to-day delivery by agencies, freelancers and marketing vendors, tracking deliverables, costs and required documentation.
   

     Acquisition, Affiliates and Partnerships
 

• Support player acquisition across affiliates, paid media, SEO/content, influencers and streamers, social and community channels and relevant crypto-native networks.
• Source, onboard and coordinate affiliates, creators and media partners, including briefs, approved commercial terms, tracking links, promo codes, creatives and launch support.
• Monitor channel, campaign and partner performance; identify opportunities to scale, optimise or stop activity based on player quality and unit economics.
• Work with Risk to identify suspicious, incentivised or low-quality traffic and with Legal & Compliance to enforce brand, advertising and responsible-gambling requirements.
  
  CRM, Promotions and Player Lifecycle
   
• Coordinate segmented campaigns and automated journeys across onboarding, activation, retention, reactivation and loyalty using email, push, SMS and onsite/in-app channels.
• Maintain the casino and sportsbook promotion calendar, coordinating welcome offers, reloads, cashback, free spins, tournaments, major events and reactivation campaigns.
• Ensure offers, eligibility rules, limits, terms and conditions, consent and suppression rules receive all required commercial, Risk and Legal & Compliance approvals before launch.
• Run structured A/B tests across audiences, offers, messages, creatives, channels, timing and landing pages, and apply learnings to future campaigns.
  
  Analytics, Governance and Cross-functional Improvement
   
• Produce concise weekly and monthly reporting covering FTDs, conversion, CPA/CAC, ROAS, NGR contribution, LTV, retention, bonus cost, traffic quality and channel profitability.
• Track marketing spend against approved budgets, validate vendor and partner performance and reconcile cost reporting with Finance; escalate variances promptly.
• Maintain auditable campaign approvals and ensure no activity launches without required GEO, advertising, data-privacy, responsible-gambling and promotional clearances.
• Work with Payments, Operations and Customer Support to identify and reduce friction across registration, deposit, gameplay, promotion and retention journeys.
  
  Brand, Content and Community
   
• Apply the approved brand positioning, tone of voice and visual standards consistently across player touchpoints.
• Coordinate content and creative production for websites, landing pages, social media, communities, CRM, affiliate materials and promotional placements, including localization and quality assurance. 
• Support day-to-day community presence and campaign activation across relevant platforms and streaming channels. 
• Monitor competitors, market trends, player sentiment and cultural nuances across priority GEOs and convert observations into actionable campaign recommendations.
  
  Requirements
   
• 5+ years of hands-on digital marketing experience, including practical experience in iGaming, online casino, sportsbook or betting.
• Demonstrated delivery across at least two core channels - performance acquisition, affiliates, CRM/retention, content/SEO, social/community or influencer marketing - with working knowledge of the others.
• Strong understanding of the iGaming player funnel, including registration, FTD, deposits, conversion, retention, reactivation, bonuses and player value.
• Working knowledge of affiliate commercial models (CPA, RevShare and Hybrid), tracking links, postbacks, promo codes and traffic-quality considerations.
• Experience coordinating campaign briefs, creative production, localisation, landing pages, approvals, launch QA and external partners. 
• Data-driven approach and confidence working with GA4 or comparable analytics, dashboards, attribution data and marketing unit economics. 
• Good understanding of responsible-gambling, advertising, promotional and data-privacy controls applicable to player marketing.
• Strong project-management and stakeholder-management skills, attention to detail and fluent written and spoken English.
  
  Preferred Qualifications
   
• Experience with a crypto casino or sportsbook.
• Familiarity with CRM, affiliate, CMS, SEO, tag-management and BI tools relevant to iGaming.
• Experience supporting new-brand or multi-GEO launches in regulated or high-risk digital environments.
   

     We Offer
 

• On-site work in Dubai, UAE.
• Relocation support where needed.
• A hands-on role supporting the full marketing function of an early-stage online crypto casino and sportsbook, with broad channel exposure, room to grow into a channel lead role.
• A competitive compensation package (discussed individually).

Ми — Performa HR Agency, і зараз шукаємо сильного спеціаліста для одного з наших партнерів.

Наш клієнт — високотехнологічний FinTech-продукт, який розвиває платіжну інфраструктуру та об’єднує трейдерів (постачальників ліквідності) і мерчантів (покупців ліквідності) в єдиній системі.

Наша платформа забезпечує стабільну та безперебійну обробку операцій 24/7, допомагаючи перетворювати складні та хаотичні P2P-потоки на керовану й передбачувану фінансову інфраструктуру.

Для наших клієнтів ключову цінність створюють не лише фінансові умови, а насамперед стабільність системи, швидкість обробки операцій та мінімізація операційних ризиків.

Зараз компанія активно масштабується, тому ми шукаємо Head of Information Security, який побудує функцію інформаційної безпеки з нуля.

Що ми очікуємо від кандидата:

• 5-8 років досвіду в Information Security;
• мінімум 2 роки у FinTech / payments / iGaming або іншому high-risk середовищі;
• досвід побудови security-функції з нуля;
• практичний досвід з IAM / RBAC, MFA / 2FA та управлінням доступами;
• досвід розробки та впровадження security policies;
• досвід розслідування реальних security incidents та впровадження превентивних заходів;
• розуміння ризиків платіжного бізнесу: fraud, insider threats, API access, data leaks;
• досвід роботи з безпекою distributed / remote teams;
• розуміння OSINT, OPSEC та digital footprint;

• здатність швидко приймати рішення та брати відповідальність у кризових ситуаціях.

   

Зони відповідальності:

• Access & Device Security
  Побудова централізованого IAM / RBAC, onboarding / offboarding процесів, MFA / 2FA та контролю корпоративних доступів. Захист робочих пристроїв через VDI / Remote Desktop, encryption та MDM з можливістю remote lock / wipe.
• Infrastructure & Business Continuity
  Сегментація та захист критичної інфраструктури, контроль IP, VPN / proxy та географії входів. Побудова backup / Disaster Recovery процесів і механізмів швидкого відновлення інфраструктури при збоях.
• OPSEC & Communications Security
  Захист корпоративних каналів (Telegram, Slack, email, Discord), контроль зовнішніх доменів та мінімізація digital footprint компанії й команди.
• Monitoring & Incident Response
  Моніторинг аномальної активності та потенційних атак. Побудова incident response процесу, розслідування інцидентів, root-cause analysis та впровадження SIEM / DLP.
• OSINT & Data Leak Prevention
  Моніторинг витоків корпоративних email, паролів, доменів, IP та згадок компанії у відкритих джерелах і leak databases. Контроль внутрішніх сервісів та сховищ на потенційні витоки.
• Vendor Security & Compliance
  Оцінка ризиків сторонніх сервісів, payment gateways, merchants та API providers. Розробка практичних security policies, security awareness команди та підготовка до регуляторних вимог у нових географіях.

Також у зоні відповідальності — регулярні security-аудити, пошук нових ризиків та формування 12-місячного security roadmap.

Що ми пропонуємо:

• конкурентну винагороду з виплатою в USDT.
• повністю віддалений формат роботи (full-time).
• пряме підпорядкування CEO та вплив на стратегічні рішення;
• бюджет на security tools та infrastructure;
• можливість сформувати власну команду;

• комфортні умови роботи та розширений соціальний пакет: оплачувана відпустка, day off, лікарняні, emergency leave і корпоративні курси англійської.

   

Якщо ви вже будували security не лише на рівні політик, а реально запускали процеси, захищали інфраструктуру та проходили через справжні інциденти - будемо раді поспілкуватися. 

Performa — міжнародна HR-агенція, яка допомагає талановитим спеціалістам знаходити роботу в провідних компаніях. Ми допомагаємо бізнесу масштабувати команди, а професіоналам — знаходити можливості, де вони зможуть повністю розкрити свій потенціал.

Наш клієнт — e-commerce бренд аксесуарів для авто, який продає продукцію у США та по всьому світу. Компанія будує бренд, а не просто залучає трафік. Основний канал росту — Meta Ads, рекламний бюджет масштабується щомісяця.

Шукаємо креативного стратега (AI-first) — людину, яка поєднує сильне візуальне бачення з розумінням того, як креатив впливає на продажі. На цій позиції ви відповідатимете за те, як бренд виглядає, що він говорить і скільки продає.

Повна зайнятість, без паралельних проєктів.

Основні задачі

Сенси

• Досліджувати покупців: аналізувати відгуки, чати з клієнтами, конкурентів та Ad Library.
• Шукати кути й хуки, які влучають у реальні болі та бажання аудиторії.
• Самостійно писати англійською: хуки, сценарії, ad copy.

Візуал

• Задавати й підтримувати візуальний стиль бренду в усіх креативах.
• Писати ТЗ на відео, статику та зйомки так, щоб команда з першого разу розуміла задум.

Команда

• Керувати відеомонтажером та дизайнером статики, допомагати їм розвиватися.
• Будувати систему задач: у кожного креативу мають бути статус, дедлайн і відповідальний.
• За потреби збільшення обсягів знаходити фрилансерів і залучати їх до робочого процесу.

Результат

• Щотижня аналізувати, які креативи спрацювали й чому, та використовувати висновки для нових ітерацій.
• Вести Creo Product Dashboards для кожного продукту.
• Масштабувати кількість winner-креативів і концептів без хаосу в процесах.

AI

• Інтегрувати AI в кожен етап роботи: ресерч, тексти, генерацію візуалів і відео.

До обов’язків також входитиме базовий SMM, проте основний фокус — креатив, який продає, та візуальна система бренду.

Інструменти

• Claude — ресерч, тексти, сценарії, AI-воркфлоу для команди.
• Higgsfield — AI-відео та візуали.
• Figma та дизайн-інструменти (дизайн-бекграунд обов’язковий).
• Перевагою буде досвід роботи з Midjourney, Kling, Runway, ElevenLabs, CapCut / Premiere.

Як міряємо результат

1. Кількість winner-креативів на місяць — головна метрика.
2. Кількість нових концептів, запущених за тиждень.
3. Кількість задач команди, закритих вчасно.

Оплата

• Фіксована ставка.
• Бонус за кожен winner-креатив команди без верхньої межі.
• Прозорі правила нарахування бонусів: результат оцінюється за даними клієнта.

Копірайтинг — це база

Візуал зупиняє погляд, а продають слова. Для цієї ролі важливо вміти самостійно написати хук, який привертає увагу, і текст, який доводить до кліку. Клієнт очікує особистої роботи спеціаліста над текстами: AI пришвидшує процес, але рішення про те, що і як сказати, залишаються за креативним стратегом.

Очікування щодо копірайтингу

• Уміння писати хуки, які привертають увагу в перші 1–3 секунди, та створювати 20 варіантів на один кут.
• Знання класичних формул (PAS, AIDA, Before/After, problem → agitation → solution) і розуміння, коли яку використовувати.
• Уміння писати сценарії UGC, відгуків і демо-відео, які звучать як жива людина, а не як реклама.
• Розуміння рівнів обізнаності покупця та вміння адаптувати тексти до кожного з них.
• Уміння говорити мовою покупця: знаходити формулювання у відгуках і чатах та перетворювати їх на рекламні тексти.
• Уміння писати primary text, headlines і офери для Meta Ads, а також тексти для лендингів і PDP.
• Уміння скорочувати тексти: прибирати все зайве, залишаючи лише те, що допомагає продавати.

Кого шукаємо 

• Від 2 років досвіду в креативі для e-commerce або DTC, з них щонайменше рік — у керуванні командою.
• Сильне візуальне портфоліо та дизайн-бекграунд.
• Розуміння того, чому креатив продає: кут, хук, офер, докази, формат.
• Наявність winner-креативів із підтвердженими показниками: спенд, ROAS, CPA.
• Сильні навички копірайтингу англійською (B2+): приклади власних текстів, хуків і сценаріїв обов’язкові.
• Досвід побудови процесів і розуміння того, як масштабувати креативну команду.
• Самостійність: уміння помічати проблеми й доводити рішення до кінця без нагадувань.

Очікування на перші 90 днів

Місяць 1

Аудит креативів і процесів. Запуск системи задач і тижневого циклу роботи. Самостійна підготовка перших концептів і текстів.

Місяць 2

Стабільний запуск [N] концептів на тиждень. AI-процеси працюють у всій команді.

Місяць 3

Hit rate від 15%, кількість winner-креативів перевищує поточну, підготовлений план масштабування.

Performa — міжнародна HR-агенція, що об’єднує сильних спеціалістів із компаніями у сферах FinTech, IT та Marketing. Ми допомагаємо бізнесам будувати та масштабувати команди, а кандидатам — знаходити можливості, які відповідають їхньому досвіду та амбіціям.
 

Наш клієнт — компанія, що працює у сфері IT-дистрибуції та постачання технологічних товарів і програмних продуктів. Компанія співпрацює з провідними вендорами та дистриб'юторами, розвиває партнерську мережу та забезпечує клієнтів необхідною ІТ-продукцією.
 

Мета ролі:
 

Забезпечувати ефективні HR-процеси на всіх етапах взаємодії зі співробітниками: від найму та адаптації до розвитку й утримання команди. Важливою частиною ролі є підтримка корпоративної культури та реалізація HR-ініціатив, що сприяють залученості та ефективності команди.

Основні задачі:

• Самостійний пошук та підбір талантів, а також взаємодія з рекрутинговими агенціями.
• Організація та супровід процесів онбордингу й адаптації нових співробітників.
• Ініціювання та підтримка заходів, спрямованих на розвиток корпоративної культури.
• Організація навчальних програм та оцінювання ефективності співробітників.
• Розробка та впровадження мотиваційних програм для підтримки високого рівня залученості співробітників.
• Координація процесів прийняття на роботу, звільнення та оформлення відпусток.
• Активна участь у реалізації HR-проєктів компанії.

Вимоги:
 

• Досвід роботи на аналогічній посаді від 3-х років.
• Локаційне перебування у Києві.
• Відмінні комунікаційні та організаційні навички.
• Знання трудового законодавства та сучасних HR-практик.
• Здатність ефективно працювати в динамічному середовищі та оперативно вирішувати робочі питання.
• Орієнтація на результат та вміння ефективно працювати в команді.
  
   

Ми пропонуємо:

• Робочий графік: понеділок–п’ятниця, 9:00–18:00.
• 24 дні оплачуваної відпустки на рік.
• Оплачувані лікарняні.
• Бонусна частина за результатами роботи.
• Можливості кар'єрного зростання.

Performa — міжнародна HR-агенція, що об’єднує сильних спеціалістів із компаніями у сферах FinTech, IT та Marketing. Ми допомагаємо бізнесам будувати та масштабувати команди, а кандидатам — знаходити можливості, які відповідають їхньому досвіду та амбіціям. Наш клієнт — міжнародна продуктова FinTech-компанія зі штатом 300+ співробітників, яка активно розвивається та масштабує бізнес.

У зв’язку з ростом компанії шукаємо Chief of Staff — людину, яка стане ключовою операційною опорою фаундерів і топ-команди та допоможе перетворювати домовленості й управлінські рішення на конкретні задачі й результати. Це не асистентська роль і не позиція з особистими дорученнями. Основний фокус — execution, координація топ-команди, розвиток OKR-процесу, ведення кросфункціональних проєктів та супровід найму ключових спеціалістів.

Роль передбачає пряму взаємодію з фаундерами та керівниками ключових напрямів і глибоке занурення в бізнес-контекст компанії. У перспективі 1,5-2 років можливий розвиток у Head of Operations / COO або CEO нового GEO.

Основні задачі

Управління задачами та execution (30–35%)

• Брати участь у ключових зустрічах фаундера з керівниками напрямів та партнерами.
• Фіксувати прийняті рішення та переводити їх у конкретні задачі з відповідальними, дедлайнами та очікуваними результатами.
• Контролювати виконання домовленостей, вести follow-up, своєчасно ескалювати ризики та допомагати усувати блокери.
• Координувати роботу з 5 керівниками напрямів у межах задач і спільних ініціатив.
• Паралельно вести 1-2 ключові кросфункціональні проєкти end-to-end.
• Готувати для фаундера та партнерів щотижневий зріз щодо прогресу, прострочених задач, ризиків і питань, які потребують рішення.

• Розвивати систему постановки та контролю задач у Jira / no-code інструментах.

   

OKR (~30%)

У компанії вже працює OKR-процес, який наразі охоплює 12 керівників. Завдання Chief of Staff — підвищувати його якість та поступово масштабувати.

• Готувати та фасилітувати сезонні OKR-сесії разом із фаундером.
• Проводити регулярні check-in зустрічі та контролювати прогрес.
• Допомагати керівникам формулювати якісні, конкретні та вимірювані Objectives і Key Results.
• Проводити ретроспективи за результатами OKR-сезонів.
• Виявляти ризики та проблемні зони й своєчасно виносити їх на обговорення.

• Розвивати та масштабувати OKR-методологію на нових керівників і команди.

   

Ключовий найм (15–20%)

У компанії є окрема Recruitment-функція, тому масовий та лінійний найм не входить у цю роль. Chief of Staff працюватиме лише з ключовими для бізнесу позиціями — орієнтовно 5-7 вакансій на рік.

• Разом із фаундером і керівниками формувати профіль кандидата та вимоги до ролі.
• Допомагати готувати описи вакансій і посадові інструкції.
• Ставити задачі рекрутинговим агентствам та контролювати якість і швидкість воронки.
• Проводити первинні інтерв'ю з кандидатами.
• Координувати етапи відбору та зворотний зв'язок.
• Готувати фаундера до фінальних інтерв'ю.
• Допомагати з координацією перших 30 днів онбордингу ключових співробітників.

Фінальне рішення щодо найму та умов оферу залишається за фаундерами та партнерами.

Підрядники та зовнішні виконавці (~15%)

• Знаходити та відбирати підрядників під конкретні бізнес-задачі.
• Формувати short-list та порівнювати пропозиції за вартістю, строками та якістю.
• Координувати роботу обраних виконавців.
• Контролювати дедлайни, результат і приймання виконаних робіт.

• Підтримувати актуальну базу перевірених підрядників.

   

Кого ми шукаємо

• Досвід безпосередньої роботи з Founder / CEO / C-level.
• Сильні навички project management та здатність одночасно тримати в роботі декілька різних напрямів.
• Досвід координації кросфункціональних команд та senior stakeholders.
• Розуміння OKR та бажано практичний досвід роботи з цією методологією.
• Сильні навички фасилітації зустрічей, постановки задач та follow-up.
• Системність, високий рівень організованості та увага до деталей.
• Здатність працювати з великим обсягом контексту, швидко визначати пріоритети та бачити потенційні блокери.
• Сильні комунікаційні навички та здатність взаємодіяти з керівниками різних функцій.
• Високий рівень самостійності та ownership.
• Вміння працювати з AI-інструментами для дослідження, структурування інформації та підготовки матеріалів буде перевагою.

• Високий рівень конфіденційності та професійної етики.

   

Що ми пропонуємо

• Конкурентну винагороду з виплатою в USDT. 
• Повністю віддалений формат роботи (full-time). 
• Комфортні умови роботи та розширений соціальний пакет: оплачувана    відпустка, day off, лікарняні, emergency leave і корпоративні курси англійської.