Pakurity

We are looking for an endpoint/workstation support engineer to support multiple mixed MacOS/Windows/Lin remote working environments. You should maintain a high level of user satisfaction, as well as properly document your work.

Your primary tasks will include:

* Enduser remote support for agents installation

* AV alerts investigation

* Ensuring security compliance policies are in place (e.g. full disk encryption, firewall)

* Implementing updates on agent installation packages whenever new version arrives

* Testing of Windows/Win/Lin endpoint agent updates

The candidate should have a proof records of successful projects in the following areas:

* support of AV/EDR/VPN and other security agents on multiple platforms

* Intune MDM

* Apple Business Manager

* Windows, MacOS and Linux endpoint support

* Basic Unix shell and Powershell scripting

* MS Graph API and other REST API basic experience

* Windows and MacOS troubleshooting with the aid of Sysinternals tools and different set of MacOS tools (netstat, lsof, vmstat, top, dtruss, etc.)

* Fluent English

* Teamwork and problem solving mind

* Compliance framework basic awareness (ISO27001/PCI-DSS/HIPAA etc.)

* ITIL and IT service basic awareness and ability to write end-user documentation/procedures/instructions

A big plus if have all or any of the following:

* Microsoft Intune certification or other Microsoft Security/Endpoint certificationi

* Any AV vendor certification

* Any security related certification (e.g. ISO27001LA, CISSP, CISA)