ModsquadGroup

Join Our Team as a Customer Support Representative! 
Are you a skilled communicator with a passion for helping others? Do you thrive in a fast-paced environment where every conversation makes a difference? We’re looking for a Customer Support Representative to join our team and provide top-notch support to our customers via chat.
If you're looking for a flexible schedule and an opportunity to grow within a dynamic and customer-focused company, this role is for you! 

What You’ll Do:

• Respond to customer inquiries and provide timely, accurate, and friendly support via chat
• Assist users with product-related questions, technical issues, and general inquiries 
• Build strong relationships with customers by ensuring an excellent service experience
• Accurately document and track customer interactions in our support system
• Collaborate with the team to share insights, identify trends, and improve overall customer experience
• Escalate complex issues to the appropriate departments and follow up until resolution 
• Stay up to date on product features, updates, and industry trends to provide the best support possible 

What We’re Looking For:

• Strong English language skills (written & verbal) 
• Previous customer support experience (preferred, but not required!)
• Excellent communication skills – you know how to make complex things sound simple 
• Strong problem-solving abilities and the ability to multitask efficiently
• Tech-savvy – comfortable using chat and customer support software
• Empathetic, patient, and customer-focused – you genuinely enjoy helping people

• Flexible availability, including occasional night shifts, weekends, and holidays 

   

  What We Offer:

• Full-time position with a structured yet flexible schedule
   Morning, day, and occasional night shifts (varied schedule for work-life balance) 
• Opportunities for growth in a supportive and collaborative environment 
• Work with a team that values your contributions and encourages new ideas

 The Hiring Process:
 

• CV Review 
• Quick Intro Call (up to 10 min) 
• Interview with the Hiring Team 
• Test Task (if applicable) 

• Job Offer! 
   

  Ready to join a fast-growing team where your work truly matters? Apply now! 

Modsquad.Group is looking for a Video Moderation Specialist, who will be responsible for reviewing content to ensure it adheres to established community guidelines.

You will review the content of a graphic nature. You will be handling sensitive, complex user-facing issues to protect the platform and keep users safe.

About you:

• Tech-savvy. You learn computer and mobile applications rapidly;
• Independent and self-motivated. Being remote, you will need to hold yourself accountable for tasks and ongoing responsibilities with little supervision;
• Quick learner. You’ll demonstrate the ability to quickly absorb and make use of new information;
• Detail-oriented. You don’t miss those subtle cues that something isn’t quite right;
• Resilient and adaptable. You can take critical feedback and handle difficult customer situations well;
• Communication. You can communicate and work well with the internal organization (team) and external (customers);

• Reliable high-speed internet and computer. You have a laptop or desktop with a high-speed internet connection that will support you using multiple tabs and programs at one time, including video.

   

Will be a plus if it is also about you:

• Experience in the Video and/or Photo moderation teams;

• English proficiency level — Intermediate or above.

   

You will be responsible for:

• Review photos and live streaming content according to the social network’s policies, workflows, and targets, which may include graphic, violent, explicit, political, profane, and otherwise disturbing content;
• Uphold a high standard of accuracy and quality while fulfilling job responsibilities;
• Participate in frequent refresher training to always conduct correct moderating policies;
• Add accurate instructions for the new processes;

• Make suggestions for improving efficiency.

   

Employee benefits:

• Flexible schedule: 8-hour working day; Your working schedule will include 1 night shift per week;
• 20 working days of paid vacation, 15 days of paid sick leave;

• Competitive salary

   

Hiring stages:

• CV check;
• Short phone screen (up to 10 min);
• Interview with the Hiring team;
• Test task;
• Job offer.