JustAnswer

About the Role
As a Product Manager, you will create customer-centric products to enhance satisfaction and drive business growth. Collaborating with multiple initiatives, you will define product strategy, manage the roadmap, and work cross-functionally to achieve retention and premium services objectives. This role emphasizes proactive, data-driven decision-making, leveraging lean startup methodologies, A/B testing, and agile development practices. You will lead the ideation, technical development, and launch of tests, interfaces, and features for the customer and expert journey across desktop and mobile web experiences.

What You’ll Do

• Lead the ideation, technical development, and launch of new tests, interfaces, and features for consumer products (mobile web, mobile app, and desktop).
• Build and maintain roadmaps to drive growth by improving conversion rates and LTV through A/B testing and multivariate testing.
• Use lean and scrum methodologies to develop and launch new features efficiently.
• Collaborate with cross-functional teams to identify key opportunities for improvement.
• Partner with the User Research team to understand customer needs, pain points, and preferences.
• Conduct usability studies, analyze data, and use other research methods to inform product requirements and improve satisfaction.
• Define product requirements for minimal viable products (MVPs) and new features or enhancements.
• Define and analyze product metrics to guide decision-making and measure success.
• Work closely with Data Analysts to understand and measure the performance of product areas.

What We’re Looking For

• 3+ years of B2C product management experience with a focus on web and mobile platforms.
• Proven experience leading cross-functional projects and teams.
• Expertise in A/B testing, multivariate testing, and data-driven decision-making.
• Experience building and scaling a product from the ground up.
• Technical fluency and the ability to collaborate effectively with engineering teams.
• Strong knowledge of lean and scrum product development methodologies.
• Understanding of product metrics and their impact on business objectives.
• Familiarity with app development and app store deployment processes.
• Ability to conduct qualitative user research and usability studies.
• Skills in formulating problem statements and creating product strategies based on market trends and competitive analysis.
• Experience in scoping and launching minimal viable products (MVPs).
• Proficiency in managing early user research programs and gathering requirements.

Perks and Benefits

• Time off throughout the year (paid and unpaid)
• Professional development support and encouragement
• Resources to help improve your overall well-being
• Free membership to dive into JA product

About The Role

We are looking for Middle and Senior Product Analysts to join our growing analytics team (30+ professionals). In this role, you will drive tangible business impact by delivering high-quality insights and recommendations, leveraging your ability to combine strategic thinking and problem-solving with detailed analysis. You will collaborate closely with Product Managers and cross-functional teams, uncovering business insights, devising optimization strategies, and validating them through experiments.

What You’ll Do

• Conduct deep-dive analyses and deliver actionable insights to improve product performance.
• Analyze large-scale datasets (funnel events, transactional, and text data) to identify growth opportunities.
• Design and interpret A/B tests, MAB experiments, and hypothesis-driven analyses.
• Track and implement key business metrics to support decision-making.
• Work with cutting-edge tools, including Bayesian statistics, ML models, and LLMs.

• Collaborate with a large and highly skilled Analytics team, fostering a knowledge-sharing environment.

   

What We’re Looking For

• 3+ years of experience in product analytics (5+ years for senior level), preferably in e-commerce or customer experience products.
• Proficiency in SQL, with the ability to write complex queries to extract insights and support decision-making.
• Strong proficiency in Excel for analysis and business modeling.
• Experience with Power BI (Tableau experience is also considered).
• Expertise in Descriptive and Inferential Statistical Analysis, A/B testing, and Hypothesis Testing, with a proven ability to analyze results.
• Familiarity with Google Analytics, BigQuery, Python/R, and ML is desirable.
• Excellent communication skills, with confidence in interacting across all levels of management and diverse business functions.
• English proficiency (at least strong upper-intermediate level).

Why Join Us?

• High-Impact Data — Work with vast datasets generated by over a million daily visits, uncovering valuable insights.
• Collaborative Analytics Team — Join a team of 30+ skilled analysts who actively share knowledge and support each other.
• Cutting-Edge Tools & Techniques — Get hands-on experience with ML, Bayesian methods, and LLMs to solve real business challenges.
• Data-Driven Culture — Thrive in an environment where data informs every decision and drives continuous improvement.

Perks and Benefits

• Time off throughout the year (paid and unpaid)
• Professional development support and encouragement
• Resources to help improve your overall well-being
• Free membership to dive into JA product

About The Role

In your role as a Senior Software Development Engineer in Test, you will play a critical role in the development and success of the engineering department’s test automation and continuous integration efforts. You will partner closely with Development and Operations teams to facilitate continuously improving development and release processes and tools.

What You’ll Do

• Work closely with development and operations engineers to establish automation strategies and tools that drive efficient and high-quality development and releases.
• Develop and maintain production monitoring systems.
• Develop, maintain, and update automated tests and associated test frameworks in partnership with development.
• Evaluate AI-generated content and testing AI-driven systems
• Tests APIs, user interfaces, web services, and web applications.

What We’re Looking For

• Minimum of 5+ years of experience creating and executing tests for complex, feature-rich web applications.
• Expertise in C#, with proficiency in developing and maintaining automated test frameworks.
• Must be able to demonstrate expertise with functional automated testing platforms.
• Demonstrated experience with managing and maintaining automated testing frameworks used across teams.
• Knowledge of database concepts and query languages (SQL).
• Strong understanding of various QA methodologies (black box and white box testing) and SDLC.
• Strong understanding of web-specific technologies and challenges.
• Strong written and verbal communication skills and experience collaborating with multiple groups across disciplines.
• Experience working in and understanding the benefits of agile development.
• Strong knowledge of continuous integration and continuous delivery concepts.

• Experience testing mobile platforms.

   

Perks And Benefits

• Time off throughout the year (paid and unpaid)
• Professional development support and encouragement
• Resources to help improve your overall well-being
• Free membership to dive into JA product
   

About Us

We are a San Francisco based company founded in 2003. Our mission is simple: we help people. We have democratized professional services by connecting customers with verified and vetted Experts who provide reliable answers at any hour and on any budget. JustAnswer members enjoy round-the-clock access to 12,000+ doctors, lawyers, tech support, mechanics, vets, home repair pros, and more. In the last 20 years, we have helped 22 million customers in 196 countries by answering more than 25 million questions.

About the Role

As a Product Design Manager, you will lead and mentor a team of UX designers based in India and Ukraine, driving best-in-practice design solutions across desktop, mobile, and app platforms. This role requires a passionate senior leader who can inspire designers, collaborate with multiple stakeholders, and ensure high-quality design execution across a complex family of brands.
 

What You’ll Do

• Design Leadership & Strategy — Define and execute design strategies that align with business goals and enhance user experience across all platforms.
• People Management & Mentorship — Inspire, mentor, and support the professional growth of a distributed UX design team.
• Product Development & Collaboration — Work closely with product managers, engineers, and content designers to deliver seamless design solutions.
• Cross-Platform Design Execution — Ensure a frictionless user experience across desktop, mobile, and app interfaces.
• Data-Driven Design Decisions — Leverage user research, analytics (e.g., Google Analytics, Power BI), and testing tools to inform design solutions.
• Global Collaboration — Work effectively with dispersed teams across different time zones, aligning priorities with international colleagues.
• Process & Tool Optimization — Utilize Figma, Microsoft Clarity, Mouseflow, Asana, and UserTesting to streamline design processes and improve efficiency.
   

What We’re Looking For

• 5+ years of experience in UX/UI or product design with a strong portfolio showcasing impactful solutions.
• 1+ years of experience in design management, leading and mentoring teams.A strong leader with the ability to inspire, guide, and develop design talent.
• Experience in designing seamless user experiences across desktop, mobile, and app platforms.
• Strong collaboration skills, with experience working with cross-functional teams.
• Excellent communication skills, both written and verbal. Proficiency in English
• Familiarity with data analysis tools such as Google Analytics and Power BI.
• Experience working in a platform that connects external contractors with customers.
• Experience in B2C retail or tech product design is preferred.
• Comfortable working late evening or night hours to ensure team alignment across global time zones.
• Proven ability to work effectively with dispersed, international teams.

About The Role

In this role, you will drive tangible business impact by delivering high-quality insights and recommendations, leveraging your ability to combine strategic thinking and problem-solving with detailed analysis. You will collaborate closely with Product Managers and cross-functional teams, uncovering business insights, devising optimization strategies, and validating them through experiments.
 

What You’ll Do

• Collaborate with Product and Analytics leadership to structure and perform deep-dive analyses, delivering actionable insights into key business areas
• Analyze large datasets (internal and external) to identify growth and optimization opportunities, translating findings into business recommendations and effectively communicating them to stakeholders, including senior leadership.
• Perform Descriptive and Prescriptive Analytics using ML models, A/B and MAB experimentation, while building reports to understand business trends
• Track and implement business metrics to drive continuous improvement and support data-driven decision-making
• Act as a lead analyst, gaining deep insights into the JustAnswer audience to inform strategic decisions.
   

What We’re Looking For

• 3+ years of experience (preferably within e-commerce or customer experience products).
• Strong proficiency in Excel for analysis and business modeling
• Experience with SQL with a strong ability to write complex queries to extract information and arrive at an answer
• Experience with Google Analytics, BigQuery, PowerBI, Python/R, and ML is desirable.
• Expertise in Descriptive and Inferential Statistical Analysis, A/B testing, or Hypothesis Testing, with proven ability to analyze results.
• Excellent communication skills, with confidence in interacting across all levels of management and diverse business functions.
• English proficiency (at least strong upper-intermediate level).

About the Role

As a Category Moderator, you will play a crucial role in ensuring the smooth operation of JustAnswer’s platform by managing customer questions, escalating issues, and supporting both Experts and Customers. Your primary responsibility will be to ensure that questions reach the right Experts while maintaining quality and efficiency in the process.

What You’ll Do

• Manage open question inventory, ensuring duplicate questions are closed, and questions are correctly categorized and updated as needed.
• Escalate Customer and Expert concerns, as well as policy violations, to the appropriate support services.
• Collaborate with Customer Support to reach out to Experts on behalf of customers requiring assistance.
• Work closely with Expert Support to help Experts with technical issues.
• Handle sensitive personal data with integrity and confidentiality.
• Assist in special projects focused on improving Expert quality and communication.
• Support Expert acquisition, onboarding, and training efforts as needed.

What We’re Looking For

• 1+ years of experience in operations assistance, customer service, administrative support, or a similar role in an online environment.
• Native or C1-C2 proficiency in German (written and spoken).
• B2-C1 level English proficiency.
• Excellent attention to detail and ability to work efficiently and accurately.
• Strong critical thinking and problem-solving skills.
• Ability to quickly adapt to changing processes.
• Dependable, flexible, and team-oriented mindset.
• Experience with customer support ticketing systems (e.g., Kayako, Zendesk) is a plus.
• Experience in highly regulated industries (e.g., law, healthcare) is a plus.
   

Why You’ll Love Working With Us
 

Make a Real Impact: Be part of a dynamic team that values inclusivity, creativity, and continuous improvement.

Empower Communities: Play a key role in fostering meaningful interactions and creating resources that genuinely help users.

Collaborative Environment: Partner with cross-functional teams who value your expertise and insights.

Grow Your Skills: Enhance your customer service expertise, develop effective communication techniques, and learn to resolve complex issues while contributing to a high-quality customer experience.

Remote Flexibility and Work-Life Balance: Enjoy a great work-life balance while working remotely. Collaborate with a global team, and thrive in a culture that prioritizes well-being, personal development, and work-life balance.

Perks and Benefits

• Time off throughout the year (paid and unpaid)
• Professional development support and encouragement
• Resources to help improve your overall well-being
• Free membership to dive into JA product

About the Role

As a Bilingual Customer Service Representative, you will serve as the frontline connection to our customers, providing exceptional support and ensuring their needs are met efficiently and professionally. You will be responsible for handling customer interactions in German, resolving issues, and delivering a seamless customer experience. If you are customer-centric, detail-oriented, and passionate about delivering quality service, this role is for you.

What You’ll Do

• Respond to customer inquiries and issues via voice and/or non-voice transactions while demonstrating attentive listening and effective communication.
• Identify and assess customer needs through active listening and questioning, providing timely and accurate resolutions in line with company guidelines.
• Maintain detailed and accurate records of customer interactions, including actions taken and resolutions provided.
• Update and manage customer accounts and profiles to ensure accurate, up-to-date information for efficient service delivery.
• Acquire in-depth knowledge of company products, processes, and policies to provide accurate information and resolve issues effectively.
• Continuously enhance product knowledge and customer service skills through training and learning opportunities.
• Collaborate with team members and other departments to ensure seamless customer experiences and prompt issue resolution.
• Meet or exceed performance metrics, including quality scores, customer satisfaction ratings, and schedule adherence.
   

What We’re Looking For

• Ability to work during German business hours, weekends, and holidays as per business needs.
• C2 level or native proficiency in German; at least B2 English level.
• At least 6 months of professional customer support experience in the German language.
• Strong customer support, multitasking, and communication skills.
• Preferred experience in phone and email-based customer support.
• Fast and accurate typing skills.
• Self-motivation and basic computer knowledge.

About Us

We are a San Francisco based company founded in 2003. Our mission is simple: we help people. We have democratized professional services by connecting customers with verified and vetted Experts who provide reliable answers at any hour and on any budget. JustAnswer members enjoy round-the-clock access to 12,000+ doctors, lawyers, tech support, mechanics, vets, home repair pros, and more. In the last 20 years, we have helped 22 million customers in 196 countries by answering more than 25 million questions.

As a Middle/Senior Product Analyst at JustAnswer, you will be a Subject Matter Expert (SME) in the professional services domain driving long-term growth and leveraging the latest technologies and methodologies.

About The Role

In this role, you will drive tangible business impact by delivering high-quality insights and recommendations, leveraging your ability to combine strategic thinking and problem-solving with detailed analysis. You will collaborate closely with Product Managers and cross-functional teams, uncovering business insights, devising optimization strategies, and validating them through experiments.

What You’ll Do

• Collaborate with Product and Analytics leadership to structure and perform deep-dive analyses, delivering actionable insights into key business areas
• Analyze large datasets (internal and external) to identify growth and optimization opportunities, translating findings into business recommendations and effectively communicating them to stakeholders, including senior leadership.
• Perform Descriptive and Prescriptive Analytics using ML models, A/B and MAB experimentation, while building reports to understand business trends
• Track and implement business metrics to drive continuous improvement and support data-driven decision-making

• Act as a lead analyst, gaining deep insights into the JustAnswer audience to inform strategic decisions.

   

What We’re Looking For

• 3+ years of experience (preferably within e-commerce or customer experience products).
• Strong proficiency in Excel for analysis and business modeling
• Experience with SQL with a strong ability to write complex queries to extract information and arrive at an answer
• Experience with Google Analytics, BigQuery, PowerBI, Python/R, and ML is desirable.
• Expertise in Descriptive and Inferential Statistical Analysis, A/B testing, or Hypothesis Testing, with proven ability to analyze results.
• Excellent communication skills, with confidence in interacting across all levels of management and diverse business functions.
• English proficiency (at least strong upper-intermediate level).

Perks and Benefits

• Time off throughout the year (paid and unpaid)
• Professional development support and encouragement
• Resources to help improve your overall well-being
• Free membership to dive into JA product

Про компанію JustAnswerJustAnswer is an online marketplace that is revolutionizing professional services by making fast, affordable expert help accessible to people everywhere. Hailed by The Huffington Post as “destined for glory,” our company is made of smart, hard-working people who know how to have fun and get things done. From doctors, lawyers, and vets to auto mechanics and tech support, the 10,000 experts on JustAnswer have helped over eight million people in 196 countries since 2003. Headquartered in the beautiful Presidio of San Francisco, our mission is simple and inspiring: “We help people.” JustAnswer, LLC is backed by investors Crosslink Capital, Glynn Capital, and Charles Schwab.

About the Role
As a Product Manager, you will create customer-centric products to enhance satisfaction and drive business growth. Collaborating with multiple initiatives, you will define product strategy, manage the roadmap, and work cross-functionally to achieve retention and premium services objectives. This role emphasizes proactive, data-driven decision-making, leveraging lean startup methodologies, A/B testing, and agile development practices. You will lead the ideation, technical development, and launch of tests, interfaces, and features for the customer and expert journey across desktop and mobile web experiences.

What You’ll Do

• Lead the ideation, technical development, and launch of new tests, interfaces, and features for consumer products (mobile web, mobile app, and desktop).
• Build and maintain roadmaps to drive growth by improving conversion rates and LTV through A/B testing and multivariate testing.
• Use lean and scrum methodologies to develop and launch new features efficiently.
• Collaborate with cross-functional teams to identify key opportunities for improvement.
• Partner with the User Research team to understand customer needs, pain points, and preferences.
• Conduct usability studies, analyze data, and use other research methods to inform product requirements and improve satisfaction.
• Define product requirements for minimal viable products (MVPs) and new features or enhancements.
• Define and analyze product metrics to guide decision-making and measure success.
• Work closely with Data Analysts to understand and measure the performance of product areas.

What We’re Looking For

• 3+ years of B2C product management experience with a focus on web and mobile platforms.
• Proven experience leading cross-functional projects and teams.
• Expertise in A/B testing, multivariate testing, and data-driven decision-making.
• Experience building and scaling a product from the ground up.
• Technical fluency and the ability to collaborate effectively with engineering teams.
• Strong knowledge of lean and scrum product development methodologies.
• Understanding of product metrics and their impact on business objectives.
• Familiarity with app development and app store deployment processes.
• Ability to conduct qualitative user research and usability studies.
• Skills in formulating problem statements and creating product strategies based on market trends and competitive analysis.
• Experience in scoping and launching minimal viable products (MVPs).
• Proficiency in managing early user research programs and gathering requirements.

About the Role

We are seeking a talented Data Scientist to join our AI and Data Science team. This role involves leveraging analytical expertise and machine learning skills to develop predictive models and innovative data-driven solutions. Your contributions will have a direct impact on critical areas such as pricing optimization, customer segmentation, and expert matching. If you are passionate about applying AI to solve real-world challenges and driving meaningful business outcomes,

What You’ll Do:

• As an individual contributor, provide analytical thought leadership to drive strategy, suggest new analyses, statistical/ML frameworks, testing methods and infrastructure improvements to drive value for the business.
• Collaborate with stakeholders to define problem statements, develop new signals using JA data incl. conversational data, develop hypotheses and translate them into analytical solutions and actionable insights presented to wider audiences.
• Perform both Descriptive & Prescriptive Analytics including experimentations (AB, MAB), implement and track trends in business metrics that will help drive the business
• Own outcomes of deep dive analyses, by covering problem definition, metrics development and implementation, data extraction, visualization and presentation to the stakeholders
• Develop machine learning models to solve business problems related to customer segmentation, customer retention, conversation quality, and revenue optimization.
• Become a go to AI/ DS expert who directly and indirectly oversees the model development and advanced statistical work of other analysts.
• Test, validate, and optimize models to ensure performance and scalability.

What We’re Looking For:

• Experience: 2-5 years in data science, machine learning, or product analytics roles focused on model development.
• Technical Skills:
• Proficiency in SQL and Python; experience with BigQuery preferred.
• Strong programming abilities, including familiarity with ML libraries such as TensorFlow, PyTorch, or Keras.
• Hands-on experience with statistical methods and machine learning techniques, including regression, classification, clustering, time series analysis, and frameworks like Naive Bayes, XGBoost, and neural networks.
• Basic knowledge of NLP, computer vision, or reinforcement learning.
• Analytical Expertise: Strong foundation in descriptive and inferential statistical analysis, as well as advanced experimental design.
• Education: Bachelor’s or Master’s degree in a quantitative field such as Data Science, Computer Science, Mathematics, Econometrics, or Statistics.

Preferred Qualifications:

• Experience in e-commerce, product, or retail analytics.
• Proficiency in NLP and text analytics techniques.
• Familiarity with large language models (LLMs) and prompting.

• Understanding of CI/CD pipelines for machine learning model deployment.

   

Perks and Benefits

• Time off throughout the year (paid and unpaid)
• Professional development support and encouragement
• Resources to help improve your overall well-being
• Free membership to dive into JA product